Home Customer Feedback Management Luciq (formerly Instabug) Luciq (formerly Instabug) Alternatives
Top 40 Luciq (formerly Instabug) Alternatives : 2025
Zenloop
Feedback Management to Automate customer retention.
Zenloop and Instabug both excel as customer feedback management solutions but serve different niches. Zenloop focuses on comprehensive feedback collection with strong analytic capabilities, ideal for internet and consumer goods industries. Instabug, with its strength in automated workflows and integrations, fits well in software and IT services, appealing to users needing robust training support, especially in large enterprises. Zenloop caters to customer satisfaction and retention, while Instabug enhances product efficiency and stakeholder relations. ...
Listen360 Customer Engagement Platform
Customer feedback tool to make products and services more meaningful to the customers you serve.
Listen360 excels at detailed feedback collection for customer satisfaction and efficiency improvement, particularly in larger enterprises, with strong integrations. Instabug provides automated workflows and mobile-friendly support, targeting a broad range of companies, enhancing product experiences and stakeholder relations. ...
Simplesat
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted platform and Instabug both excel in customer feedback management but cater to different business sizes and needs. Delighted platform focuses on net promoter scores and customer satisfaction, offering strong enterprise support. Instabug excels in automated workflows and product experience for larger enterprises. Their distinct features and support systems make each suitable for specific industries and operational needs. ...
Thematic
Feedback Analysis Platform to Unlock the value of product
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions. ...
It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.
AskNicely
Customer Feedback tool to win on customer experience
In the realm of customer feedback management, AskNicely and Instabug cater to distinct needs. AskNicely excels in collecting feedback and integrating workflows, primarily for large enterprises and technology sectors. It aids in boosting customer satisfaction with robust integration features. Instabug, on the other hand, also supports feedback collection with a focus on product experience improvement for smaller firms. Both platforms offer 24/7 support, yet differ in their user segments and industry focus. ...
InMoment
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
InMoment and Instabug, both serving the Customer Feedback Management sector, exhibit unique strengths tailored to different operational and strategic needs. InMoment excels in analytics and flexibility, catering to larger enterprises with its robust feature set, which includes custom reports and AI capabilities. Instabug, on the other hand, offers a streamlined experience with strong integration features suited for smaller teams looking to automate workflows efficiently. Both platforms cater primarily to technology industries, providing 24/7 support, but their distinct capabilities and user focus make each suitable for varied business environments. ...
Medallia Experience Cloud
SaaS platform to reveal customer insights, and make them actionable
Medallia Experience Cloud and Instabug both offer robust solutions in customer feedback management but cater to different needs. Medallia Experience Cloud excels in providing a comprehensive view of customer interactions with strong analytics and reporting features, ideal for a broad spectrum of industries like hospitality and retail. Instabug focuses more on streamlined workflows and software and IT services with standout features in integrations and detailed reports, appealing to large enterprises and tech sectors. Both tools support various channels and offer fundamental support options, though the depth and nature of support differ. ...
Sogolytics
Actionable survey data with advanced data management and enterprise online survey software
Sogolytics and Instabug cater to customer feedback management but serve different needs: Sogolytics excels in analytics and data handling, appealing to education and financial services, while Instabug focuses on automated workflows and mobile communication, attracting computer software and IT industries. Choose Sogolytics for robust data integration and reporting, or Instabug if real-time communication and efficiency in mobile environments is priority. ...
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
Qualtrics and Instabug both excel as customer feedback management tools, each offering unique features tailored for different business needs. Qualtrics is robust in analytics and supports diverse channels like email and social media, making it suitable for education and research sectors. Instabug offers automated workflows and mobile channel support, appealing to tech industries like computer software. Both provide essential vendor support, but Qualtrics has a broader segment reach, including mid-market and large enterprises. ...
Feedier
Next generation feedback tool that automatically collects real-time feedback
Feedier and Instabug offer specialized tools for customer feedback management. Feedier excels in large enterprises across education and marketing sectors, offering engaging surveys and analytics. Instabug is ideal for large enterprises and tech industries, supporting automated workflows and robust integrations. Feedier emphasizes communication and analytics, while Instabug focuses on feedback collection and integration strength. Vendor support is extensive for both, with Feedier providing 24/7 support and Instabug excelling in onboarding support. ...
Qualtrics CoreXM
Experience Management Software to gather experience insights and take action
Instabug and Qualtrics CoreXM both excel in the Customer Feedback Management category but cater to different business needs and environments. Instabug is favored by larger enterprises, particularly in the tech industry, due to its strong focus on automated workflows and robust integration capabilities. In contrast, Qualtrics CoreXM is a top choice for educational and mid-market sectors, offering extensive feedback collection tools and superior analytics to enhance brand engagement and market share. ...
Google Forms
Online Surveys to collect and organize information
Google Forms shines with comprehensive data management and collaboration features ideal for educational and tech sectors, catering to larger enterprises. Instabug focuses on enhancing product experiences with feedback collection and automated workflows, appealing to smaller tech-savvy teams in software development and internet sectors. While Google Forms offers extensive integration and reporting capabilities, Instabug differentiates with engaging surveys and custom workflow automation, supported by robust 24/7 customer service. ...
Nicereply
Customer feedback software to collect customer feedback and improve the quality of services
Nicereply and Instabug both cater to businesses seeking customer feedback management solutions. Nicereply excels in providing comprehensive feedback collection and measurement capabilities, making it favored by large enterprises across diverse industries. Instabug, meanwhile, offers robust automation and integration features, making it suitable for large enterprises that need efficient workflows. Both products offer strong vendor support, but their unique features and target segments define their specific enterprise alignment. ...
Survicate
Customer feedback tool to understand the prospects better
Survicate and Instabug both aim to excel in customer feedback management but cater to different user needs. Survicate emphasizes customer satisfaction with strong integration capabilities, making it a fit for enterprises and tech-heavy industries. Instabug, on the other hand, focuses on automation and workflow efficiency, largely appealing to IT and tech services. Depending on specific operational needs, companies may find Survicate ideal for in-depth feedback and analytics, while Instabug may better serve those seeking automated processes and robust tech integrations. ...
SmartSurvey
Feedback Management Tool to create online surveys and forms
SmartSurvey and Instabug both offer robust solutions in the Customer Feedback Management category. While SmartSurvey shines with its strong focus on engaging survey capabilities, broad customer segments, and extensive industry reach, Instabug excels with its automation features, integration, and appeal to tech-oriented industries. Businesses with needs in comprehensive feedback collection and industry diversity may gravitate toward SmartSurvey. In contrast, tech-driven companies seeking advanced integration might find Instabug more fitting for their operations. ...
SatisMeter
Customer feedback tool using Net Promoter Score to understand the customer journey
SatisMeter is a Feedback management tool that helps online businesses collect customer feedback using Net Promoter Score (NPS) and understand the customers, use their voices to improve the products and services. It helps to launch new products, improve internal communication and enhance customer relationships. ...
It helps to measures long-term customer satisfaction and loyalty giving a strong indicator of growth and product performance. It also helps toIts features monitor how effectively the product is serving the customers, measure and improve the customer effort score and gauge the customers’ dependency and fondness of the product.
Its features include gathering feedback from new customers during onboarding, unlimited users, segmented customer targeting, automated recurring surveys, customizable design and languages, integrations with Intercom, Slack, Segment and more.
Zonka Feedback
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth. ...
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
GetFeedback
Feedback Management Tool to Collect, Integrate, Visualize CX data
GetFeedback and Instabug both excel in Customer Feedback Management, focusing on unique strengths to cater to different business needs. GetFeedback shines with its strong analytics and integration capabilities, appealing to enterprises across various industries, while Instabug stands out with robust integrations and data handling, preferred by large enterprises in the tech sector. Choose based on specific areas like seamless feedback collection or deep integration needs. ...
QuickTapSurvey
Survey Software for Data Collection to capture leads and customer feedback
Instabug and QuickTapSurvey are tailored for customer feedback management but suit different corporate strategies. Instabug emphasizes automated workflows and diverse integrations appealing to large businesses, while QuickTapSurvey focuses on trade show marketing and lead generation, serving enterprises and mid-sized firms. Choose Instabug for comprehensive data and integration capabilities, or QuickTapSurvey for lead generation and offline survey use cases. ...
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.
Canny
Customer Feedback Management Tool
Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop. Canny helps to capture ...
Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.
Pendo
Understand and Guide Your Users
The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few. ...
Pendo enables driving of the product through its various stages that includes Product Design, Marketing, Sales, Engineering, and Customer Success. It also provides details about User adoption. Pendo’s product analytics facilitates and provides the tools required for becoming a Product Led Growth organization.
Pendo features include insights into product journey analytics, sentiment analysis through surveys and polls, messaging and guides for customers best use of the product, demand intelligence through customer feature request data, better communication features that help stakeholders align and increase visibility and control around the product.
Pendo is also available on mobile.
SurveyMonkey
Online Survey Software to create and send surveys
SurveyMonkey excels in gathering and analyzing customer feedback with extensive analytics and custom reporting. It's popular among large enterprises and supports strategic business objectives like customer acquisition and satisfaction. Instabug focuses on integrating feedback with automated workflows and is favored by smaller businesses, particularly within the tech sector. Each product serves its niche, addressing specific operational needs effectively. ...
UserTesting
Feedback tool for real-time feedback from real customers
UserTesting and Instabug both excel in collecting and managing customer feedback, yet they differ in focus. UserTesting emphasizes analytics and deep integration, appealing to a broad range of industries, especially retail and financial services. Instabug, on the other hand, shines with vast integration capabilities and extensive data management, making it perfect for large enterprises and tech-focused industries like software and IT services. Each offers comprehensive support and aligns well with specific business objectives, whether enhancing brand engagement for UserTesting or fine-tuning product experiences with Instabug. ...
SurveySparrow NPS
Survey Platform that turn customers into Promoters.
Instabug and SurveySparrow NPS both cater to businesses seeking versatile customer feedback management solutions. Instabug excels with its advanced integrations and comprehensive support options, making it ideal for enterprises prioritizing analytics and user engagement. SurveySparrow NPS offers powerful survey capabilities and flexibility, appealing to businesses focused on market expansion and customer satisfaction through conversational interactions. Both products cater to various industries but address slightly different strategic objectives, offering distinct advantages depending on business size and industry focus. ...
SurveySparrow Enterprise
SurveySparrow | Online Survey Platform
SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers. ...
It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.
Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.
SurveyLegend
Survey App to create mobile-friendly surveys with ease
Instabug and SurveyLegend each offer unique approaches to Customer Feedback Management. Instabug excels with automated workflows and extensive integration capabilities, making it ideal for enterprises focused on efficiency and data handling. SurveyLegend, on the other hand, shines in social media management and has robust analytics, appealing to marketing and advertising sectors. Both provide diverse support options, but user preferences vary with complexity and industry needs. Defining your operational requirements and strategic aims will guide you to the best fit. ...
Qualtrics Customer Experience
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience shines with its broad analytics, custom reporting, and integration features, appealing especially to education and research sectors. Its vendor support and wide segment reach cater to various businesses. Instabug, however, excels in integration and custom reporting, with a focus on large enterprises in the software and IT industries. While both facilitate customer feedback collection, Instabug's mobile and chat channels highlight its modern approach, making it ideal for tech-driven environments. ...
SurveyMonkey CX
Feedback management tool to build a CX program that adapts to customer needs
SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.
Lumoa
Make Customer Feedback Actionable - Lumoa Net Promoter ...
Lumoa enables prioritization and investment in impactful brand, product, and customer experiences. The platform simplifies decision-making for memorable engagements.
Zoho Survey
Survey Software to experience the craft of survey creation.
Zoho Survey is a Survey Software - online survey and questionnaire creation software to collect data for customer satisfaction, feedback, business and research. Zoho Survey provides users with ...
Zoho Survey is designed to make survey creation and administration easy and painless. The system comes loaded with pre-built survey templates so you can create and conduct online surveys within minutes. You also have the option to produce a more custom template for more specific audiences and results
Alchemer Enterprise Feedback Management Platform
Online Survey Software & Tools
The Alchemer Enterprise Feedback Management Platform excels in handling diverse feedback activities and caters to various enterprise sizes with strong integration capabilities, which makes it a popular choice across sectors like software and research. Instabug, on the other hand, focuses on automation and mobile feedback collection, with a strong presence in small to medium enterprises, especially within IT and internet services. Both products aim to enhance customer satisfaction, but their target audiences and primary channels differ, signaling varied use-case suitability. ...
Customer Thermometer
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips
Instabug and Customer Thermometer are powerful tools for customer feedback management. Instabug excels in integration and data handling, making it ideal for large enterprises in the tech sector. Customer Thermometer, with its strong focus on customer satisfaction improvement and easy communication management, appeals to a wider range of industries and scales effectively. Both products offer robust support channels, but Instabug leans more towards a tech-savvy audience, while Customer Thermometer provides straightforward feedback collection suitable for various fields. ...
QuestionPro Survey
Free Online Community Software Platform | QuestionPro
QuestionPro Survey focuses on robust data gathering and analytics, supporting large firms with various survey needs. Instabug offers advanced integration and workflow automation, appealing to tech-focused industries. Both excel in their domains, aligning extensively with the specific operational requirements and goals of the businesses they serve. ...
Cvent online survey
Online Web Survey Software for your simple and complex survey needs
Cvent online survey is a survey software that helps to collect feedback and gain insights needed to improve the business. It also helps to create survey programs that produce reliable insights for smart decision making. It helps to build brand awareness and improve ROI, track customer satisfaction levels, or identify opportunities to increase engagement. ...
It asks different questions to different individuals throughout the attendee journey to collect more accurate, personalized, and timely feedback, standardizes survey questions and track rating trends to monitor the team enhancing the value of the events programs, and easily segment the survey data to better understand feedback and opinions from attendees, exhibitors, or staff and the level of impact each audience have on the event success.
Some of its features include speaker feedback, award credits upon survey completion, NPS questions and analytics, survey logic, survey scoring, one-click feedback emails and more.
UserVoice
Feedback Management Tool to understand what the customers want
UserVoice is a Product Feedback Management Software that gives everything needed to gather, aggregate, analyze, and follow through on feedback from customers and internal teams. It is designed to help businesses collect and analyze feedback from customers and better customer satisfaction as well as drive strategic product decisions. It is helpful for customer-focused personnel such as support managers, customer service representatives, product managers, and founders. ...
It understands the customer what they want, empower internal teams to share product feedback, prioritize initiatives, make sense of customer feedback, see which requests are trending, filter by customer segment or product category, and estimate the ROI of customer requests to make prioritization even easier. It provides status updates, shares product roadmap, and engages directly with users to gather more context.
Some of its features include effortlessly collect user feedback, empower internal teams to share product feedback, foster a shared understanding of customer needs, and more.
Pandora ITSM Helpdesk
IT Service Management on-premise Helpdesk Software
Pandora-itsm-helpdesk offers powerful and flexible Helpdesk software for support and customer service teams. It is aligned with ITIL processes.
fishbowl
Fishbowl marketing solutions and analytic solutions for restaurants
Fishbowl serves industries like manufacturing and food & beverages, providing capabilities such as helpdesk management and engaging surveys, aligning well with large enterprises. Instabug, popular in the software and IT sectors, emphasizes feedback collection and automated workflows, appealing to both large enterprises and smaller market segments. Fishbowl excels with robust 24/7 support, while Instabug focuses on mobile interactivity and continuous feedback. Enterprises seeking comprehensive customer feedback management can evaluate both based on their unique industry and operational needs. ...
Qualaroo
Customer and User Feedback Software
Qualaroo and Instabug are powerful tools in the Customer Feedback Management category, each catering to different business needs. Qualaroo is ideal for businesses focused on social media integration and marketing, supported by robust analytics and custom reporting. It fits well with large enterprises and tech-based companies. Instabug excels in workflow automation and integration capabilities, serving a broader industry base with a focus on real-time customer feedback and analytics. It is suitable for entities prioritizing streamlined operations and extensive enterprise engagement. ...