Comparison Summary
This comparison report of Pendo vs. Luciq (formerly Instabug) is based on a specific set of business needs and context. The comparison uses 8314 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pendo and Luciq (formerly Instabug)
Pendo, WalkMe Digital Adoption Platform, Amplitude, etc., belong to a category of solutions that help Conversion Rate Optimization, whereas Luciq (formerly Instabug), Thematic, Canny, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pendo covers Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.
Luciq (formerly Instabug) focuses on Collecting Feedback, Automated Workflows with Mobile, Helpdesk Management, Engaging Conversational Surveys with Social Media, etc.
"When our customers have a consistent product experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can... be in our application, the better. Pendo has allowed us to provide this new level of consistency. " - Amanda Bridge
"I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? " - Wells Riley
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Luciq (formerly Instabug)
Focus area
Luciq (formerly Instabug) is better than Pendo for
Software Failure Risk
About
Pendo | Understand and Guide Your Users
Agentic AI for Mobile Observability & Experience
Age
2013
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
45
Total Goals
(we found evidences for)
15
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Launch new products
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Acquire customers
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Scale best practices
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Improve digital and social presence
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Build brand awareness
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Enter new markets internationally or locally
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Increase customer life time value
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Grow market share
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Improve brand engagement
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Improve efficiency
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Improve visibility
- See 12 more
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Enhance customer relationships
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Scale best practices
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Improve efficiency
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Improve stakeholder relations
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Acquire customers
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Launch new products
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Improve digital and social presence
- See 4 more
Top Channels
Channels Used
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mobile
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chat
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user generated content
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blogs
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social media
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mobile app
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video
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e-mail
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offline
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promotions
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point of sale
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Facebook
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trade shows
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Slack
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Twitter
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Instagram
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LinkedIn
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phone calls
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website
- See 16 more
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mobile
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chat
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user generated content
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blogs
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social media
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mobile app
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video
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e-mail
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offline
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promotions
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point of sale
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Facebook
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trade shows
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Slack
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Twitter
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Instagram
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LinkedIn
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phone calls
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website
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
