Customer stories

Product Business Settings

Luciq (formerly Instabug) is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Large Enterprise.

Luciq (formerly Instabug) Product Overview

Instabug revolutionizes mobile app development by providing AI-powered mobile observability tools. This platform enables teams to enhance app performance and stability throughout the app lifecycle. Developers and executives alike can leverage detailed insights to create user-centric applications. Instabug supports multiple platforms, ensuring broad applicability for diverse mobile environments. The platform's capabilities facilitate high-performance app delivery, crucial for maintaining competitive advantage in the fast-paced mobile market. By integrating Instabug, businesses can expect improved app reliability and heightened user satisfaction, driving mobile growth effectively.

How satisfied the customers are with Luciq (formerly Instabug) use-cases

Reviews

"If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time." - Mohammad Hariri
"Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us." - Kimberly Kalb

Luciq (formerly Instabug) Customer Insights, Testimonials and Case Studies

How does Luciq (formerly Instabug) facilitate Collecting Feedback?

What makes Luciq (formerly Instabug) ideal for Automated Workflows?

How efficiently Does Luciq (formerly Instabug) manage your Helpdesk Management?

How does Luciq (formerly Instabug) address your Engaging Conversational Surveys Challenges?

What solutions does Luciq (formerly Instabug) provide for Onboarding?

What is Luciq (formerly Instabug)?

Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process.

As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.

Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.

What is Luciq (formerly Instabug) used for?

Luciq (formerly Instabug) is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Automated Workflows and Helpdesk Management .

What are the top features of Luciq (formerly Instabug)?

Embedded survey forms, Dashboard and Recording are some of the top features of Luciq (formerly Instabug).

Who uses Luciq (formerly Instabug)?

Luciq (formerly Instabug) is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Luciq (formerly Instabug) alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Luciq (formerly Instabug).

Where is Luciq (formerly Instabug) located?

Luciq (formerly Instabug) is headquartered at EG.

11 buyers and buying teams have used Cuspera to assess how well Luciq (formerly Instabug) solved their Customer Feedback Management needs. Cuspera uses 3703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Luciq (formerly Instabug) testimonial

Mohammad Hariri

Distinguished Member of Technical Services

Verizon

If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri
Luciq (formerly Instabug) testimonial

Kimberly Kalb

Head of Marketing

Houseparty

Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us. Testimonial By Kimberly Kalb
Luciq (formerly Instabug) testimonial

Breann Johnson

Lead Product Owner

CitrusBits

A big problem Instabug solved was our communication with clients. We'd get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS. Testimonial By Breann Johnson
CUSTOMERS TESTIMONIALS
Luciq (formerly Instabug) testimonial

Mohammad Hariri

Distinguished Member of Technical Services

Verizon

If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri
Luciq (formerly Instabug) testimonial

Kimberly Kalb

Head of Marketing

Houseparty

Instabug’s SDK offers a really simple flow for our users. Two steps and they can report and send us feedback and they feel like they’re communicating with us. Testimonial By Kimberly Kalb
Luciq (formerly Instabug) testimonial

Breann Johnson

Lead Product Owner

CitrusBits

A big problem Instabug solved was our communication with clients. We'd get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS. Testimonial By Breann Johnson

Verizon - Telecommunications

Instabug helped Verizon improve the Verizon Cloud app's stability and security. Verizon needed a crash reporting and app health monitoring tool that met strict privacy rules. Instabug provided privat...e cloud hosting and unified crash data across iOS and Android. The platform made it easy to track issues and share data with outside vendors. Verizon achieved 99.9% crash-free sessions after using Instabug.

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Veepee - E Commerce

Instabug helped Veepee improve conversion optimization for their mobile app. Veepee used Instabug to collect feedback from their most valuable users. The team added a feedback feature that let users ...shake their phones to send feedback. This helped Veepee connect with users and gather insights to improve app quality. The Instabug + Asana integration made it easy to sort and resolve issues. Veepee plans to expand the feedback feature to more users.

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Brain Technologies - Artificial Intelligence

Instabug helped Brain Technologies fix slow bug tracking and improve app quality. Before Instabug, the team used manual processes that caused delays and missed issues. Instabug let them find and fix ...bugs faster, assign tickets, and work better as a team. Integrations with Jira and Slack made tracking and communication easy. As a result, Brain Technologies sped up issue resolution and improved user satisfaction.

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Envoy - Office Management

Instabug helps Envoy find and fix app issues fast. Envoy needed a better way to spot and diagnose problems in their office management app. Before Instabug, they struggled to get early reports and cle...ar feedback from users. With Instabug, Envoy collects detailed logs and screenshots, making it easy for support and engineering to understand and solve problems. This leads to more reliable apps and happier customers.

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Figma - Design

Instabug helps Figma collect actionable user feedback and reduce debugging time for its mobile apps. Figma needed better visibility into user issues, as email and app store reviews lacked context and... details. Instabug made it easy for users to report problems with screenshots and diagnostic data. This improved Figma's ability to resolve issues quickly and deliver a reliable mobile experience. The solution supports Figma's growth by enhancing collaboration and user satisfaction.

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Grupo Boticário - Beauty And Cosmetics

Instabug’s mobile observability platform helped Grupo Boticário improve app stability and user experience. The team struggled with crashes and poor performance using generic web monitoring tools. Ins...tabug provided detailed crash reports, app performance monitoring, and prioritized issue lists. Grupo Boticário gained new visibility into performance metrics and fixed a key user flow, improving its performance by about 60%. The solution also streamlined workflows and improved team collaboration.

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In-App Surveys Product Launch Tour

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Peers used Luciq (formerly Instabug) for Collecting feedback and Automated workflows

Luciq (formerly Instabug) Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.41/5

Read Reviews (76)
Custom Reports

3.21/5

Read Reviews (909)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.41/5

Read Reviews (76)
Custom Reports

3.21/5

Read Reviews (909)

Software Failure Risk Guidance

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for Luciq (formerly Instabug)

Overall Risk Meter

Low Medium High

Top Failure Risks for Luciq (formerly Instabug)

Luciq News

Company
 

Luciq Rebrands from Instabug to Lead a New Era of Mobile AI - waya.media

Luciq, formerly known as Instabug, has rebranded to reflect its focus on AI-driven mobile observability and enterprise solutions. This marks a shift from its original bug reporting roots to a broader AI-powered platform that automates repetitive tasks for engineering teams. The rebranding aligns with Luciq's ambition to redefine mobile app development and expand into new regions, backed by investors like Accel and Insight Partners.

Product
 

Instabug Launches SmartResolve 2.0, Pioneering Mobile Crash Resolution Toward Zero-Maintenance Apps - Business Wire

Instabug has released SmartResolve 2.0, a tool aimed at improving mobile app crash resolution, moving towards zero-maintenance applications.

Product
 

Instabug Leverages Generative AI to Automatically Fix Mobile Applications - DevOps.com

Instabug uses AI to fix mobile apps automatically, improving development efficiency.

Luciq Profile

Company Name

Luciq

Company Website

https://www.luciq.ai/

HQ Location

EG

Employees

101-250

Social

Financials

PRIVATE