Luciq (formerly Instabug) Overview

Instabug revolutionizes mobile app development by providing AI-powered mobile observability tools. This platform enables teams to enhance app performance and stability throughout the app lifecycle. Developers and executives alike can leverage detailed insights to create user-centric applications. Instabug supports multiple platforms, ensuring broad applicability for diverse mobile environments. The platform's capabilities facilitate high-performance app delivery, crucial for maintaining competitive advantage in the fast-paced mobile market. By integrating Instabug, businesses can expect improved app reliability and heightened user satisfaction, driving mobile growth effectively.

Use Cases

Customers recommend Collecting Feedback, Automated Workflows, Helpdesk Management, as the business use cases that they have been most satisfied with while using Luciq (formerly Instabug).

Other use cases:

  • Engaging Conversational Surveys
  • Onboarding
  • Products & Pricelist Management
  • Sending & Publishing Communications
  • Collaboration
  • Segmentation And Targeting
  • Review Customer Feedback
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Luciq (formerly Instabug).

Other priorities:

  • Improve Efficiency
  • Improve Stakeholder Relations
  • Acquire Customers
  • Improve Product Experience
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Luciq (formerly Instabug) Use-Cases and Business Priorities: Customer Satisfaction Data

Luciq (formerly Instabug) works with different mediums / channels such as Mobile. and Social Media.

Luciq (formerly Instabug)'s features include Embedded Survey Forms, Dashboard, Recording, etc. and Luciq (formerly Instabug) support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also Luciq (formerly Instabug) analytics capabilities include Analytics, and Custom Reports.

Reviews

"Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, fee...dback, whatever they want to do, and draw on the screen and send a note." - Joe Minkiewicz

Peer review evidence (same sources as the product rating summary)

"...Light and easy to integrate SDK, auto tagging and tracking, lots of useful information within each bug/crash report (number of affected users, device details, etc), collaboration features, feedback collection (surveys, chats). ...." Peer review by Verified Reviewer, Retail
"...Ready to accelerate your workflow?..." Bug & Crash Reporting for iOS Apps
"...Instabug provides metadata that helps support debugging, including the specific steps other users have taken in the app...." Peer review by User

Luciq (formerly Instabug), SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Instabug helps test new features, enhance app quality, and gather user feedback throughout the mobile development lifecycle. Frequent releases and 5-star apps are facilitated.

Popular Business Setting

for Luciq (formerly Instabug)

Top Industries

  • Computer Software
  • Internet
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Luciq (formerly Instabug) is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

Luciq (formerly Instabug) Customer wins, Customer success stories, Case studies

What solutions does Luciq (formerly Instabug) provide for Collecting Feedback?

How does Luciq (formerly Instabug) address your Automated Workflows Challenges?

What makes Luciq (formerly Instabug) ideal for Helpdesk Management?

What benefits does Luciq (formerly Instabug) offer for Engaging Conversational Surveys?

Why is Luciq (formerly Instabug) the best choice for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Luciq (formerly Instabug) solved their Customer Feedback Management needs. Cuspera uses 3703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Luciq (formerly Instabug) testimonial

Joe Minkiewicz

Director of Product Development

Prolific Interactive

Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, feedback, whatever they want to do, and draw on the s...creen and send a note.

Testimonial By Joe Minkiewicz
Luciq (formerly Instabug) testimonial

Wells Riley

Head of Product and Design

Envoy

I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? Testimonial By Wells Riley
Luciq (formerly Instabug) testimonial

Mohammad Hariri

Distinguished Member of Technical Services

Verizon

If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri
CUSTOMERS TESTIMONIALS
Luciq (formerly Instabug) testimonial

Joe Minkiewicz

Director of Product Development

Prolific Interactive

Instabug is one of the SDKs that we install from the get-go. What we mainly use it for is the feedback loop feature — being able to have an easy way for any person on the team or any stakeholder, anybody that’s testing it, to easily report bugs, feedback, whatever they want to do, and draw on the s...creen and send a note.

Testimonial By Joe Minkiewicz
Luciq (formerly Instabug) testimonial

Wells Riley

Head of Product and Design

Envoy

I've had plenty of apps break on me and I try to take a screenshot so that I can send it to support and I always get a little disappointed when I don’t see Instabug. It’s just like, ‘Don’t you want to know when your app isn’t working? Testimonial By Wells Riley
Luciq (formerly Instabug) testimonial

Mohammad Hariri

Distinguished Member of Technical Services

Verizon

If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri
 

Dabble - Entertainment - Medium

Melbourne, Australia

Dabble used Luciq’s Agentic Mobile Observability to monitor every mobile app session and crash. Before Luciq, Dabble could only see 5-10% of user sessions and spent up to 20 hours a week on manual de...bugging. With Luciq, they reduced mean time to resolution by 50-60% and reclaimed over 20 engineering hours weekly. Dabble now maintains a 99.99% crash-free rate during peak sporting events and ships app releases twice as fast. Luciq helped Dabble protect over $1M in revenue during high-traffic periods.

 

Dabble - Entertainment - Medium

Melbourne, Australia

Dabble used Luciq’s Agentic Mobile Observability to monitor every mobile user session and crash event. Before Luciq, Dabble could only see 5-10% of sessions and spent up to 20 hours a week on manual ...debugging. With Luciq, they reduced mean time to resolution by 50-60% and reclaimed over 20 engineering hours weekly. Dabble now maintains a 99.99% crash-free rate during peak sporting events and ships app releases twice as fast. Luciq helped Dabble protect over $1M in revenue during high-traffic periods.

Veepee - Retail - Large

Paris, France

Veepee used Luciq to improve conversion rates and user retention. The team integrated Luciq's SDK into their production apps for their most valuable users. They enabled a feedback feature, letting us...ers report issues by shaking their phones. This helped Veepee collect actionable insights and connect directly with top customers. Feedback was managed using Luciq and Asana, giving users a voice in product development.

Saturn - Internet - Small

New York, USA

Saturn used Luciq to automate bug and crash reporting for their social calendaring app. Before Luciq, Saturn's QA team spent 16 hours a week sorting and assigning bugs. After integrating Luciq, they ...reduced this time by over 85%, now spending just 2–3 hours weekly. The new process lets testers trigger alerts with a screenshot, streamlining issue tracking and triage. Saturn scaled their team and user base while keeping app quality high and release cycles fast.

Prolific Interactive - Marketing And Advertising - Medium

New York, USA

Prolific Interactive used Luciq to improve their app development process. Before Luciq, feedback was slow and incomplete, making it hard to fix issues quickly. With Luciq, every team member and stake...holder can easily report bugs and feedback. This led to more feedback and faster issue resolution. Prolific Interactive now builds better apps for their clients using Luciq.

Royal Belgian Football Association (RBFA) - Sports - Medium

Brussels, Belgium

Luciq helped the Royal Belgian Football Association (RBFA) improve their app’s user experience. The RBFA team used Luciq’s integrations with Jira and Zendesk to streamline bug reporting and customer ...support. Developers quickly identified and resolved issues using detailed reports and automated workflows. The app dashboard gave clear visibility into performance trends. As a result, app store ratings improved and team collaboration increased.

In-App Surveys Product Launch Tour

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Luciq (formerly Instabug)

What is Luciq (formerly Instabug)?

Instabug is a feedback management tool that provides user feedback and bug reporting for mobile apps with a seamless way for two-way communication with users while providing detailed environment reports for developers. This solution allows users to monitor, prioritize, and debug performance and stability issues throughout the mobile app development process.

As an enterprise solution, Instabug offers high availability and redundancy to ensure that the company's operations are uninterrupted and is designed to scale with the app and ensure performance and user experience are continuously evolving throughout the lifespan of the app. Also enables mobile observability to improve response times, provide accurate performance metrics, and prioritize errors.

Its features include debugging and fixing issues faster, handling errors in production, enhancing user experience quality, and so on.

What is Luciq (formerly Instabug) used for?

Luciq (formerly Instabug) is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Automated Workflows and Helpdesk Management .

What are the top features of Luciq (formerly Instabug)?

Embedded survey forms, Dashboard and Recording are some of the top features of Luciq (formerly Instabug).

Who uses Luciq (formerly Instabug)?

Luciq (formerly Instabug) is used by Computer Software, Internet and Information Technology And Services among other industries.

What are Luciq (formerly Instabug) alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Luciq (formerly Instabug).

Where is Luciq (formerly Instabug) located?

Luciq (formerly Instabug) is headquartered at EG.
lightning

Peers used Luciq (formerly Instabug) for Collecting feedback and Automated workflows

Luciq (formerly Instabug) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.41/5

Read Reviews (76)
Custom Reports

3.21/5

Read Reviews (909)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.41/5

Read Reviews (76)
Custom Reports

3.21/5

Read Reviews (909)

Software Failure Risk Guidance

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for Luciq (formerly Instabug)

Overall Risk Meter

Low Medium High

Top Failure Risks for Luciq (formerly Instabug)

Luciq News

Company

Luciq Rebrands from Instabug to Lead a New Era of Mobile AI - waya.media

Luciq, formerly known as Instabug, has rebranded to reflect its focus on AI-driven mobile observability and enterprise solutions. This marks a shift from its original bug reporting roots to a broader AI-powered platform that automates repetitive tasks for engineering teams. The rebranding aligns with Luciq's ambition to redefine mobile app development and expand into new regions, backed by investors like Accel and Insight Partners.

Product

Instabug Launches SmartResolve 2.0, Pioneering Mobile Crash Resolution Toward Zero-Maintenance Apps - Business Wire

Instabug has released SmartResolve 2.0, a tool aimed at improving mobile app crash resolution, moving towards zero-maintenance applications.

Product

Instabug Leverages Generative AI to Automatically Fix Mobile Applications - DevOps.com

Instabug uses AI to fix mobile apps automatically, improving development efficiency.

Luciq Profile

Company Name

Luciq

Company Website

https://www.luciq.ai/

HQ Location

EG

Employees

101-250

Social

Financials

PRIVATE