Real-World Case Studies and Customer Success Stories with Luciq (formerly Instabug)

Saturn used Luciq to automate bug and crash reporting for their social calendaring app. Before Luciq, Saturn's QA team spent... 16 hours a week sorting and assigning bugs. After integrating Luciq, they reduced this time by over 85%, now spending just 2–3 hours weekly. The new process lets testers trigger alerts with a screenshot, streamlining issue tracking and triage. Saturn scaled their team and user base while keeping app quality high and release cycles fast.
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Luciq helped Poparazzi collect user feedback and improve their iOS photo-sharing app. The team used Luciq’s in-app chat and shake-to-report... features to gather real-time feedback and bug reports. Poparazzi reached 10,000 Testflight users in three days and had 500,000 pre-downloads before launch. Luciq’s integration with tools like Jira and Zendesk made development easier. The app became a #1 hit with Gen Z by focusing on authenticity and user needs.
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Houseparty used Luciq to improve user feedback and support. The team wanted a direct way for users to report issues... without leaving the app. Luciq's SDK made it easy for users to send feedback in just two steps. Integrations with Slack and Front helped the Trust and Safety team respond quickly. Houseparty now answers every report and uses feedback to improve the app.
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Poparazzi used Luciq to gather real-time user feedback during app development. The team relied on Luciq’s in-app chat and shake-to-report... features to collect technical and product feedback. This helped them quickly fix bugs and improve the app based on what users wanted. Poparazzi reached 10,000 Testflight users in three days and had 500,000 pre-downloads before launch. Luciq was key to Poparazzi’s viral growth and product-market fit.
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Houseparty used Luciq to improve user feedback and support. The team wanted a direct feedback tool that kept users inside... the app. Luciq's SDK made it easy for users to report issues in just two steps. Integrations with Slack and Front helped the Trust and Safety team respond quickly. Houseparty now answers every report and uses feedback to improve the app.
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Saturn used Luciq to automate bug and crash reporting for their social calendar app. Before Luciq, Saturn's QA team spent... 16 hours a week sorting and assigning bugs. After integrating Luciq, they cut this time by over 85%, now spending just 2–3 hours weekly. The new process lets testers report issues with a screenshot, sending detailed logs directly to the right team. Saturn scaled their team and user base while keeping app quality high and speeding up release cycles.
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Figma used Luciq to improve how they collect and act on user feedback for their mobile apps. Before Luciq, feedback... came from scattered sources and lacked detail, making it hard to fix issues quickly. With Luciq, users can now send feedback easily, including screenshots and logs, right from the app. Luciq integrates with Slack, Asana, and Zendesk, so feedback goes straight to the right teams. This change led to a steady stream of actionable reports and cut debugging time. Figma’s team now fixes problems faster and stays closer to what users need.
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Brain Technologies used Luciq to fix slow bug resolution and improve app quality. Before Luciq, they tracked bugs manually, which... caused delays and missed issues. Luciq automated bug tracking, integrated with JIRA and Slack, and made it easy for teams to assign and resolve tickets. Teams now debug faster and communicate better. Luciq helped Brain Technologies deliver better apps and keep users happy.
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Figma used Luciq to improve how they collect and act on user feedback for their mobile apps. Before Luciq, Figma... struggled with low-quality feedback and slow debugging. Luciq made it easy for users to report issues with screenshots and logs. The tool integrated with Slack, Asana, and Zendesk, fitting into Figma’s workflow. Figma now gets more actionable feedback and fixes bugs faster. This helps them keep their mobile users happy and prioritize improvements.
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Brain Technologies used Luciq to fix slow bug resolution and improve app quality. Before Luciq, they tracked bugs by hand,... which caused delays and missed issues. Luciq let them spot, assign, and fix bugs faster with tools that work with JIRA and Slack. Teams could see ticket updates in real time and talk about issues right in Slack. Luciq’s logs and event tracking helped engineers debug quickly. Now, Brain Technologies solves problems faster and keeps users happy.
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Envoy uses Luciq to quickly find and fix app issues. Before Luciq, Envoy struggled to get early reports of problems... from users. Receptionists had trouble giving clear feedback, and engineers had to visit offices to collect logs. With Luciq, customers can send screenshots and logs easily. This helps Envoy's team spot and solve problems faster, keeping their visitor sign-in app reliable.
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CitrusBits uses Luciq to improve client collaboration during mobile app development. The team needed a better way to organize feedback... and streamline communication with clients. Luciq lets clients share input easily and automatically captures technical details. CitrusBits integrates Luciq with Jira to forward bug reports and manage issues. Clients stay engaged and feel involved throughout the project.
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CitrusBits uses Luciq to improve client feedback and bug reporting during mobile app development. Before Luciq, feedback was disorganized and... hard to track. Luciq lets clients easily share input and technical details, keeping all reports organized. The team integrates Luciq with Jira to forward bug reports automatically. This process keeps clients engaged and helps CitrusBits deliver better apps faster.
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Envoy uses Luciq to improve bug reporting and feedback collection for its office management apps. Before Luciq, Envoy struggled to... get timely issue reports and context from users. Receptionists found it hard to explain problems, and engineers had to visit offices to diagnose issues. With Luciq, customers can easily send screenshots and logs, helping Envoy quickly identify and fix problems. This has made Envoy's apps more reliable for their customers.
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Dabble used Luciq’s Agentic Mobile Observability to monitor every mobile app session and crash. Before Luciq, Dabble could only see... 5-10% of user sessions and spent up to 20 hours a week on manual debugging. With Luciq, they reduced mean time to resolution by 50-60% and reclaimed over 20 engineering hours weekly. Dabble now maintains a 99.99% crash-free rate during peak sporting events and ships app releases twice as fast. Luciq helped Dabble protect over $1M in revenue during high-traffic periods.
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Dabble used Luciq’s Agentic Mobile Observability to monitor every mobile user session and crash event. Before Luciq, Dabble could only... see 5-10% of sessions and spent up to 20 hours a week on manual debugging. With Luciq, they reduced mean time to resolution by 50-60% and reclaimed over 20 engineering hours weekly. Dabble now maintains a 99.99% crash-free rate during peak sporting events and ships app releases twice as fast. Luciq helped Dabble protect over $1M in revenue during high-traffic periods.
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Dabble used Luciq’s Agentic Mobile Observability to monitor every mobile app session and crash. Before Luciq, Dabble could only see... 5-10% of user sessions and spent up to 20 hours a week on manual debugging. With Luciq, they reduced mean time to resolution by 50-60% and reclaimed over 20 engineering hours weekly. Dabble now maintains a 99.99% crash-free rate during peak sporting events and ships releases twice as fast. Luciq helped Dabble protect over $1M in revenue during high-traffic periods.
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