Userback Overview

Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Userback.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Review Customer Feedback
  • Contact List Management
  • Document Sharing
  • Helpdesk Management
  • White-Labeled Surveys
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Userback.

Other priorities:

  • Improve Brand Engagement
See all business priorities See less business priorities

Userback Use-Cases and Business Priorities: Customer Satisfaction Data

Userback works with different mediums / channels such as Video, and E-Mail,

Userback's features include Widgets, Recording, Dashboard, etc.

Reviews

"With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level" - Annmarie Woodworth

Userback, Surveypal Platform, CustomerSure, Blue Platform, Unito, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Userback is popular in Marketing And Advertising, Information Technology And Services, and Human Resources and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Userback Use Cases

How can Userback optimize your Collecting Feedback Workflow?

Userback is a platform that enables users to collect feedback from clients through a variety of methods, including visual feedback, video, and pictures. The platform also integrates with various project management tools to streamline the feedback process. Userback's feedback management interface has limited features.
"...By this, we can make customers feedback much easy and faster...." Peer review by Krystyna L, Quality Assurance Manager, Information Technology and Services

How does Userback facilitate Collaboration?

Userback facilitates communication and collaboration among users. Userback allows teams to easily share, manage, and collaborate on feedback. Userback enables real-time communication and collaboration through video and other tools.
"...Collaborate with customers in Userback and easily manage feedback in the same place...." Website Feedback with Video Screen Capture

How can Userback enhance your Automated Workflows process?

What Are the key features of Userback for Onboarding?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userback testimonial

Annmarie Woodworth

Special Event Coordinator

Coloredge
With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level Testimonial By Annmarie Woodworth
Userback testimonial

Stephen Moss

Web App Engineer

Revolution Technologies
Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches Testimonial By Stephen Moss
Userback testimonial

David Hutson

Web Developer

Apphut
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders Testimonial By David Hutson
CUSTOMERS TESTIMONIALS
Userback testimonial

Annmarie Woodworth

Special Event Coordinator

Coloredge
With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level Testimonial By Annmarie Woodworth
Userback testimonial

Stephen Moss

Web App Engineer

Revolution Technologies
Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches Testimonial By Stephen Moss
Userback testimonial

David Hutson

Web Developer

Apphut
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders Testimonial By David Hutson

Video

Userback Explainer Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.

Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

Surveypal Platform, CustomerSure, Blue Platform and Unito are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.
lightning

Peers used Userback for Collecting feedback and collaboration

Userback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Userback Feeds

Utilizing Net Promoter Score (NPS) To Boost Business Success

21 May 2024 - source

Userback Profile

Company Name

Userback

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE