Userback Overview

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.

Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Userback.

Other priorities:

  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Collaboration , Automated Workflows , as the business use cases that they have been most satisfied while using Userback.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Video

4.88/5

Read Reviews (145)

"...The perfect app for client feedback with video and pictures!..." Connect Userback with Azure DevOps
Collaboration with Video

4.36/5

Read Reviews (6)

"...Collaborate with customers in Userback and easily manage feedback in the same place...." Website Feedback with Video Screen Capture
Automated Workflows

4.47/5

Read Reviews (6)

"...Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk...." Connect Userback with Zendesk
PEER EXPERIENCES
Collecting Feedback with Video

4.88/5

Read Reviews (145)

"...The perfect app for client feedback with video and pictures!..." Connect Userback with Azure DevOps
Collaboration with Video

4.36/5

Read Reviews (6)

"...Collaborate with customers in Userback and easily manage feedback in the same place...." Website Feedback with Video Screen Capture
Automated Workflows

4.47/5

Read Reviews (6)

"...Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk...." Connect Userback with Zendesk

9+ more Business Use Cases

Our AI advisor, Wyz, harnessed 781 insights from peers and experts to help you assess how these Userback use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Peter Kadas

CEO

Traction Tribe

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas

Erinn Corbitt

System Integration Manager

Orbitz Worldwide

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations Testimonial By Erinn Corbitt

Annmarie Woodworth

Special Event Coordinator

Coloredge

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level Testimonial By Annmarie Woodworth
CUSTOMERS TESTIMONIALS

Peter Kadas

CEO

Traction Tribe

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas

Erinn Corbitt

System Integration Manager

Orbitz Worldwide

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations Testimonial By Erinn Corbitt

Annmarie Woodworth

Special Event Coordinator

Coloredge

With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level Testimonial By Annmarie Woodworth

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

SurveyPro, Surveypal Platform, CustomerSure and Blue Platform are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used Userback to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Userback

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

3.76/5

Read Reviews (32)
Recording

3.76/5

Read Reviews (26)
Dashboard

2.89/5

Read Reviews (10)
Alerts: popups & Notifications

3.42/5

Read Reviews (9)
Ticketing

3.69/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Widgets

3.76/5

Read Reviews (32)
Recording

3.76/5

Read Reviews (26)
Dashboard

2.89/5

Read Reviews (10)
Alerts: popups & Notifications

3.42/5

Read Reviews (9)
Ticketing

3.69/5

Read Reviews (6)

IT and Other Capabilities

for Userback

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.92/5

Read Reviews (82)
Data Export

3.87/5

Read Reviews (41)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.92/5

Read Reviews (82)
Data Export

3.87/5

Read Reviews (41)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.45/5

Read Reviews (92)
Chat Support

1.00/5

Read Reviews (5)
Email Support

0.66/5

Read Reviews (4)
Phone Support

0.66/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.45/5

Read Reviews (92)
Chat Support

1.00/5

Read Reviews (5)
Email Support

0.66/5

Read Reviews (4)
Phone Support

0.66/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (3)
Custom Reports

3.85/5

Read Reviews (203)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (3)
Custom Reports

3.85/5

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Vendor Profile Details

Company Name

Userback

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

Financials

Private