Userback Overview

Userback accelerates the feedback loop for product teams by integrating feedback widgets, in-app surveys, session replays, and feature portals. This suite of tools enables teams to gather precise user insights rapidly, directly impacting product development cycles and enhancing user satisfaction. By moving beyond traditional emails and spreadsheets, Userback offers a streamlined approach to understanding user needs, reducing ambiguity in feedback interpretation. Its seamless integration capabilities ensure that feedback is accessible across teams, fostering a collaborative environment for product improvement. In an era where user experience is paramount, Userback's ability to deliver actionable insights swiftly is a game-changer for product teams aiming to stay competitive.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Userback.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Review Customer Feedback
  • Contact List Management
  • Document Sharing
  • Helpdesk Management
  • White-Labeled Surveys
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Userback.

Other priorities:

  • Improve Brand Engagement
See all business priorities See less business priorities

Userback Use-Cases and Business Priorities: Customer Satisfaction Data

Userback works with different mediums / channels such as Video. and E-Mail.

Userback's features include Widgets, Recording, Dashboard, etc. and Userback support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Userback analytics capabilities include Analytics, and Custom Reports.

Reviews

"What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser" - Mike Rosales

Userback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Userback is popular in Marketing And Advertising, Information Technology And Services, and Human Resources and is widely used by Small Business, Enterprise, and Mid Market.

Userback Customer wins, Customer success stories, Case studies

What benefits does Userback offer for Collecting Feedback?

What solutions does Userback provide for Collaboration?

How can Userback enhance your Automated Workflows process?

How does Userback facilitate Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Userback testimonial

Mike Rosales

Head of Design

MRDZYN Studio
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales
Userback testimonial

Paulo Faustino

Project Manager

Modulus Web Design
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino
Userback testimonial

David Hutson

Web Developer

Apphut
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders Testimonial By David Hutson
CUSTOMERS TESTIMONIALS
Userback testimonial

Mike Rosales

Head of Design

MRDZYN Studio
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales
Userback testimonial

Paulo Faustino

Project Manager

Modulus Web Design
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino
Userback testimonial

David Hutson

Web Developer

Apphut
Userback is the perfect solution for capturing feedback about how our web pages are working. We recently used it during UAT to track bugs and capture suggestions from stakeholders Testimonial By David Hutson

5centsCDN - Information Technology And Services

5centsCDN faced challenges with slow feedback processing, which delayed issue resolution and innovation. They integrated Userback to improve their feedback management. This change led to a 5x acceler...ation in feedback processing and a 35% increase in customer satisfaction. The integration allowed for quicker adjustments, enhanced user experiences, and improved efficiency.

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Cosmic - Marketing And Advertising

Cosmic, a social impact creative agency, faced challenges in client communication and project management. They used Userback to simplify the feedback process and improve client engagement. Userback's... intuitive interface and smooth workflows helped Cosmic reduce confusing conversations and save time. This allowed developers to fix issues faster and improved overall project management.

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Matilda Workspace

Matilda Workspace faced challenges in managing user feedback during product development. They initially used traditional channels like emails and direct messaging to collect feedback. As their platfo...rm grew, it became overwhelming to categorize and prioritize feedback. By adopting Userback, they achieved a 70% reduction in resolution time, a 60% increase in user engagement, and a 40% decrease in iterations needed to finalize features or fixes.

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SEOcrawl - Internet

SEOcrawl faced challenges in acquiring and retaining customers due to limited feedback collection. They initially used email for feedback, which was inefficient. By integrating Userback, they placed ...a feedback button on every page of their app. This led to a 10x increase in feedback collected each month. As a result, SEOcrawl could better understand customer needs, resolve issues, and improve their product.

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Supersonic - Digital Agency

Supersonic, a digital agency for landscaping businesses, improved their QA process using Userback. They capture 9 times more quality assurance issues before client demos, leading to smoother reviews.... Feedback tickets are resolved within 24-48 hours, down from 7 days. Clients feel more confident and in control, enhancing satisfaction and supporting Supersonic's commitment to exceptional service.

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White Label Agency - Marketing And Advertising

Userback helped White Label Agency collect client feedback for WordPress projects. Before Userback, feedback was hard to manage and not linked to their project tool, ClickUp. With Userback’s WordPres...s plugin, clients give feedback directly on the website. Userback sends this feedback to ClickUp, making it easy for everyone to see. This made feedback faster and helped White Label Agency deliver better websites.

Read more →

Userback Explainer Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.

Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.
lightning

Peers used Userback for Collecting feedback and collaboration

Userback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Userback Pty Ltd Profile

Company Name

Userback Pty Ltd

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE