Userback Overview

Here’s the scoop on Userback! We've gathered over 781 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Userback, SurveyPro, Surveypal Platform, CustomerSure, Blue Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Userback is right for your needs? Our Cuspera AI engine can evaluate how Userback fits your specific business needs, industry, and context. Get your personalized assessment report today.

Userback supports business activities such as:

  • Collecting Feedback
  • Collaboration
  • Automated Workflows
  • Training & Onboarding
  • Products & Pricelist Management

Userback can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, and Improve Brand Engagement. It can help manage these activities if you use Video and E-Mail for these needs. As a solution, Userback's capabilities include Widgets, Recording, Dashboard, etc.

Userback Marketing and Advertising Vertical is its biggest customer base.

Reviews

"With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations " - Erinn Corbitt

Userback Reviews

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Userback.

Other priorities:

  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Collaboration , Automated Workflows , as the business use cases that they have been most satisfied while using Userback.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Video

4.88/5

Read Reviews (145)

"...The perfect app for client feedback with video and pictures!..." Connect Userback with Basecamp
Collaboration with Video

4.36/5

Read Reviews (6)

"...RCC Graphic Designs boosts collaboration with Userback. ..." Website feedback tool
Automated Workflows

4.47/5

Read Reviews (6)

"...Efficiently manage user feedback with customizable workflows Support Team...." #1 Visual Feedback Tool For Software Teams
PEER EXPERIENCES
Collecting Feedback with Video

4.88/5

Read Reviews (145)

"...The perfect app for client feedback with video and pictures!..." Connect Userback with Basecamp
Collaboration with Video

4.36/5

Read Reviews (6)

"...RCC Graphic Designs boosts collaboration with Userback. ..." Website feedback tool
Automated Workflows

4.47/5

Read Reviews (6)

"...Efficiently manage user feedback with customizable workflows Support Team...." #1 Visual Feedback Tool For Software Teams

9+ more Business Use Cases

Our AI advisor, Wyz, harnessed 781 insights from peers and experts to help you assess how these Userback use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userback testimonial

Erinn Corbitt

System Integration Manager

Orbitz Worldwide

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations Testimonial By Erinn Corbitt
Userback testimonial

Stephen Moss

Web App Engineer

Revolution Technologies

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches Testimonial By Stephen Moss
Userback testimonial

Peter Kadas

CEO

Traction Tribe

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas
CUSTOMERS TESTIMONIALS
Userback testimonial

Erinn Corbitt

System Integration Manager

Orbitz Worldwide

With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations Testimonial By Erinn Corbitt
Userback testimonial

Stephen Moss

Web App Engineer

Revolution Technologies

Userback is a must have for any web application designer or developer. It's a unique tool that is an elegant answer for many client headaches Testimonial By Stephen Moss
Userback testimonial

Peter Kadas

CEO

Traction Tribe

Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas

Video

Userback Explainer Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

SurveyPro, Surveypal Platform, CustomerSure and Blue Platform are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market
lightning

Peers used Userback to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Userback

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Widgets

3.76/5

Read Reviews (32)
Recording

3.76/5

Read Reviews (26)
Dashboard

2.89/5

Read Reviews (10)
Alerts: popups & Notifications

3.42/5

Read Reviews (9)
Ticketing

3.69/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Widgets

3.76/5

Read Reviews (32)
Recording

3.76/5

Read Reviews (26)
Dashboard

2.89/5

Read Reviews (10)
Alerts: popups & Notifications

3.42/5

Read Reviews (9)
Ticketing

3.69/5

Read Reviews (6)

IT and Other Capabilities

for Userback

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.92/5

Read Reviews (82)
Data Export

3.87/5

Read Reviews (41)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.92/5

Read Reviews (82)
Data Export

3.87/5

Read Reviews (41)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.45/5

Read Reviews (92)
Chat Support

1.00/5

Read Reviews (5)
Email Support

0.66/5

Read Reviews (4)
Phone Support

0.66/5

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.45/5

Read Reviews (92)
Chat Support

1.00/5

Read Reviews (5)
Email Support

0.66/5

Read Reviews (4)
Phone Support

0.66/5

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (3)
Custom Reports

3.85/5

Read Reviews (203)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.16/5

Read Reviews (3)
Custom Reports

3.85/5

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Vendor Profile Details

Company Name

Userback

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

Financials

PRIVATE