Userback: Product updates, Customer stories, and Insights | 2026 Cuspera

Userback helped Vision6 cut user feedback processing time by 94%. Vision6, an email marketing software company, struggled with scattered feedback and wasted hours each week. By using Userback's feedb...ack widget, browser extension, and feature portal, they centralized all feedback and made it easy to review with screenshots and annotations. The product team now acts on feedback quickly, and the marketing team uses Userback for website redesigns. Feedback management now takes less than 10 minutes a week, down from 2-3 hours.
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Userback helped Big Budda Boom, a design studio, manage client feedback in one place. Before, they used email and Word docs, which made tracking feedback slow and confusing. With Userback, clients no...w give feedback by pointing and clicking on designs, videos, or web pages. Team members get instant notifications and can act fast. The studio saves hours and moves projects to production much quicker. All feedback is tracked and assigned, making the workflow smarter and more organized.
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5centsCDN faced challenges with slow feedback processing, which delayed issue resolution and innovation. They integrated Userback to improve their feedback management. This change led to a 5x acceler...ation in feedback processing and a 35% increase in customer satisfaction. The integration allowed for quicker adjustments, enhanced user experiences, and improved efficiency.
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SEOcrawl faced challenges in acquiring and retaining customers due to limited feedback collection. They initially used email for feedback, which was inefficient. By integrating Userback, they placed ...a feedback button on every page of their app. This led to a 10x increase in feedback collected each month. As a result, SEOcrawl could better understand customer needs, resolve issues, and improve their product.
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Supersonic, a digital agency for landscaping businesses, improved their QA process using Userback. They capture 9 times more quality assurance issues before client demos, leading to smoother reviews.... Feedback tickets are resolved within 24-48 hours, down from 7 days. Clients feel more confident and in control, enhancing satisfaction and supporting Supersonic's commitment to exceptional service.
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Userback helped White Label Agency collect client feedback for WordPress projects. Before Userback, feedback was hard to manage and not linked to their project tool, ClickUp. With Userback’s WordPres...s plugin, clients give feedback directly on the website. Userback sends this feedback to ClickUp, making it easy for everyone to see. This made feedback faster and helped White Label Agency deliver better websites.
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