Userback Overview

Userback accelerates the feedback loop for product teams by integrating feedback widgets, in-app surveys, session replays, and feature portals. This suite of tools enables teams to gather precise user insights rapidly, directly impacting product development cycles and enhancing user satisfaction. By moving beyond traditional emails and spreadsheets, Userback offers a streamlined approach to understanding user needs, reducing ambiguity in feedback interpretation. Its seamless integration capabilities ensure that feedback is accessible across teams, fostering a collaborative environment for product improvement. In an era where user experience is paramount, Userback's ability to deliver actionable insights swiftly is a game-changer for product teams aiming to stay competitive.

Use Cases

Customers recommend Collecting Feedback, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Userback.

Other use cases:

  • Onboarding
  • Products & Pricelist Management
  • Review Customer Feedback
  • Contact List Management
  • Document Sharing
  • Helpdesk Management
  • White-Labeled Surveys
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Userback.

Other priorities:

  • Improve Brand Engagement
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Userback Use-Cases and Business Priorities: Customer Satisfaction Data

Userback works with different mediums / channels such as Video. and E-Mail.

Userback's features include Widgets, Recording, Dashboard, etc. and Userback support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Userback analytics capabilities include Analytics, and Custom Reports.

Reviews

"I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedba...ck." - Paul Impellizeri

Userback, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

Popular Business Setting

for Userback

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Userback is popular in Marketing And Advertising, Information Technology And Services, and Human Resources and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Userback Use Cases

How does Userback address your Collecting Feedback Challenges?

What Are the key features of Userback for Collaboration?

How can Userback enhance your Automated Workflows process?

What benefits does Userback offer for Onboarding?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Userback testimonial

Paul Impellizeri

VP

Great Big Digital Agency
I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback. Testimonial By Paul Impellizeri
Userback testimonial

Mike Rosales

Head of Design

MRDZYN Studio
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales
Userback testimonial

Kevin Bartok

Manager

Duckly Marketing Agency
The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser. Testimonial By Kevin Bartok
CUSTOMERS TESTIMONIALS
Userback testimonial

Paul Impellizeri

VP

Great Big Digital Agency
I really like Userback. More importantly, my clients LOVE Userback. When I complete a website and send over a prototype, my clients can easily add feedback quickly with notes and annotations. It takes the guess work out for deciphering client feedback. Testimonial By Paul Impellizeri
Userback testimonial

Mike Rosales

Head of Design

MRDZYN Studio
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales
Userback testimonial

Kevin Bartok

Manager

Duckly Marketing Agency
The perfect app for client feedback with video and pictures! Userback is a huge time-saver when it comes to getting feedback from your clients. Not only can the client give notes and remarks using text but also recording a short video without installing any special add-on in their browser. Testimonial By Kevin Bartok

Case Studies

Information Technology and Services

CASE STUDY Matilda Workspace

Matilda Workspace used Userback to speed up product development. They cut time-to-market by 40% and improved issue resolution times by 3x. Userback helped them manage user feedback better. They saw a... 70% reduction in resolution time and a 60% increase in user engagement.

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Design

CASE STUDY Cosmic

Cosmic improved client communication and project management using Userback. Userback reduced confusing conversations and sped up issue resolution. It simplified feedback and saved time for Cosmic and... their clients. Cosmic is a social impact creative agency that uses digital tools to empower clients.

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Internet

CASE STUDY SEOcrawl

SEOcrawl increased feedback by 10 times using Userback. They faced challenges in acquiring and retaining customers. Initially, they used email for feedback, which was inefficient. By integrating User...back, they placed a feedback button on every page. This led to a significant increase in feedback, helping them understand and address customer needs better.

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Information Technology and Services

CASE STUDY 5centsCDN

5centsCDN improved feedback processing by 5 times using Userback. Customer satisfaction increased by up to 35%. Userback helped 5centsCDN enhance user experiences and efficiency. The company now reso...lves issues faster and delivers quicker.

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CASE STUDY Supersonic

Supersonic, a digital agency for landscaping businesses, improved their QA process using Userback. They capture 9 times more quality assurance issues before client demos, leading to smoother reviews.... Feedback tickets are resolved within 24-48 hours, down from 7 days. Clients feel more confident and in control, enhancing satisfaction and supporting Supersonic's commitment to exceptional service.

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Video

Userback Explainer Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for Userback

What is Userback?

Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.

It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.

Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.

What is Userback used for?

Userback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Collaboration and Automated Workflows .

What are the top features of Userback?

Widgets, Recording and Dashboard are some of the top features of Userback.

Who uses Userback?

Userback is used by Marketing And Advertising, Information Technology And Services and Human Resources among other industries.

What are Userback alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Userback.

Where is Userback located?

Userback is headquartered at Rochedale, Brisbane, Queensland AU.
lightning

Peers used Userback for Collecting feedback and collaboration

Userback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.16/5 ★

Read Reviews (3)
Custom Reports

3.85/5 ★

Read Reviews (203)

Software Failure Risk Guidance

?

for Userback

Overall Risk Meter

Low Medium High

Top Failure Risks for Userback

Userback Pty Ltd News

Utilizing Net Promoter Score (NPS) To Boost Business Success

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Userback Pty Ltd Profile

Company Name

Userback Pty Ltd

Company Website

https://www.userback.io/

HQ Location

Rochedale, Brisbane, Queensland AU

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE