Userback Overview
This is a summary of the comprehensive capabilities and benefits of Userback based on over 781 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Userback, SurveyPro, Surveypal Platform, CustomerSure, Blue Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Userback is right for your needs? Our Cuspera AI engine can evaluate how Userback fits your specific business needs, industry, and context. Get your personalized assessment report today.
Userback supports business activities such as:
- Collecting Feedback
- Collaboration
- Automated Workflows
- Training & Onboarding
- Products & Pricelist Management
Userback can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, and Improve Brand Engagement. It can help manage these activities if you use Video and E-Mail for these needs. As a solution, Userback's capabilities include Widgets, Recording, Dashboard, etc.
Userback Marketing and Advertising Vertical is its biggest customer base.
Reviews
"Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. " - Peter Kadas
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Userback.
Use Cases
Peers recommend Collecting Feedback , Collaboration , Automated Workflows , as the business use cases that they have been most satisfied while using Userback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Video |
4.88/5 ★ |
"...With Userback it is very easy to integrate feedback with our customers...." Testimonial by Annmarie Woodworth, Special Event Coordinator, Coloredge |
| Collaboration with Video |
4.36/5 ★ |
"...Enhance collaboration with videos and communicate quickly in real-time. ..." Visual Feedback, Annotation & Bug Tracking Tool |
| Automated Workflows |
4.47/5 ★ |
"...Efficiently manage user feedback with customizable workflows Support Team...." #1 Visual Feedback Tool For Software Teams |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Video |
4.88/5 ★ |
"...With Userback it is very easy to integrate feedback with our customers...." Testimonial by Annmarie Woodworth, Special Event Coordinator, Coloredge |
|
| Collaboration with Video |
4.36/5 ★ |
"...Enhance collaboration with videos and communicate quickly in real-time. ..." Visual Feedback, Annotation & Bug Tracking Tool |
|
| Automated Workflows |
4.47/5 ★ |
"...Efficiently manage user feedback with customizable workflows Support Team...." #1 Visual Feedback Tool For Software Teams |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 781 insights from peers and experts to help you assess how these Userback use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas |
|
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino |
|
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Peter Kadas CEO Traction Tribe |
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas |
|
Paulo Faustino Project Manager Modulus Web Design |
Userback is one of the services I love the most. Receiving feedback used to mean long emails, tons of print screens, and misunderstandings that lead to wasted work hours. With Userback we can provide a smoother experience to everyone involved. Testimonial By Paulo Faustino |
|
Mike Rosales Head of Design MRDZYN Studio |
What I like best about Userback is its user friendliness and flexibility for users to provide feedback on anything that is viewable on their web browser Testimonial By Mike Rosales |
Frequently Asked Questions(FAQ)
for Userback
What is Userback?
What is Userback used for?
What are the top features of Userback?
Who uses Userback?
What are Userback alternatives?
Where is Userback located?
Popular Business Setting
for Userback
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Userback to Improve customer satisfaction and Improve efficiency
Userback Alternatives
Peer and Expert Opinion on Features
for Userback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (32) |
| Recording | Read Reviews (26) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (32) |
| Recording | Read Reviews (26) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for Userback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (82) |
| Data Export | Read Reviews (41) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (82) |
| Data Export | Read Reviews (41) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (203) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (203) |
Software Failure Risk Guidance
?for Userback
Overall Risk Meter
Top Failure Risks for Userback
Vendor Profile Details
Company Name
Userback
Company Website
https://www.userback.io/HQ Location
Rochedale, Brisbane, Queensland AU
Employees
01-10
Social
Financials
PRIVATE
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