Userback Overview
Userback is a Customer Feedback Tool that helps to high-quality visual feedback in real-time, improve customer feedback, UAT and bug tracking with screenshots, comments and video screen capture. It helps to save time, build better products, improve efficiency, improve brand engagement, and enhance customer relationships.
It empowers customers to show exactly what they want with video and annotated screenshots, build better web applications, and resolve issues faster with visual feedback. It also collects customer feedback directly from the website with actionable data, ratings, comments and visual feedback.
Some of its features include Easily get visual feedback on any web page, give customers a voice with video feedback, Enhance visual feedback with comments, Manage customer feedback in one place, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Userback solved their Customer Feedback Management needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Userback.
Use Cases
Peers recommend Collecting Feedback , Collaboration , Automated Workflows , as the business use cases that they have been most satisfied while using Userback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Video |
4.88/5 ★ |
"...The perfect app for client feedback with video and pictures!..." Connect Userback with Azure DevOps |
| Collaboration with Video |
4.36/5 ★ |
"...Collaborate with customers in Userback and easily manage feedback in the same place...." Website Feedback with Video Screen Capture |
| Automated Workflows |
4.47/5 ★ |
"...Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk...." Connect Userback with Zendesk |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Video |
4.88/5 ★ |
"...The perfect app for client feedback with video and pictures!..." Connect Userback with Azure DevOps |
|
| Collaboration with Video |
4.36/5 ★ |
"...Collaborate with customers in Userback and easily manage feedback in the same place...." Website Feedback with Video Screen Capture |
|
| Automated Workflows |
4.47/5 ★ |
"...Save time and improve workflows by centralizing all your customer feedback and support requests together in Zendesk...." Connect Userback with Zendesk |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 781 insights from peers and experts to help you assess how these Userback use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas |
|
With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations Testimonial By Erinn Corbitt |
|
With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level Testimonial By Annmarie Woodworth |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Peter Kadas CEO Traction Tribe |
Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. All in all, Userback is a rock solid tool in our arsenal. Testimonial By Peter Kadas |
|
Erinn Corbitt System Integration Manager Orbitz Worldwide |
With Userback I have more control over projects. It allows me to add multiple projects and users and control them with project-based limitations Testimonial By Erinn Corbitt |
|
Annmarie Woodworth Special Event Coordinator Coloredge |
With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level Testimonial By Annmarie Woodworth |
Frequently Asked Questions(FAQ)
for Userback
What is Userback?
What is Userback used for?
What are the top features of Userback?
Who uses Userback?
What are Userback alternatives?
Where is Userback located?
Popular Business Setting
for Userback
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Userback to Improve customer satisfaction and Improve efficiency
Userback Alternatives
Peer and Expert Opinion on Features
for Userback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (32) |
| Recording | Read Reviews (26) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Widgets | Read Reviews (32) |
| Recording | Read Reviews (26) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for Userback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (82) |
| Data Export | Read Reviews (41) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (82) |
| Data Export | Read Reviews (41) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (92) |
| Chat Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (203) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (203) |
Software Failure Risk Guidance
?for Userback
Overall Risk Meter
Top Failure Risks for Userback
Vendor Profile Details
Company Name
Userback
Company Website
https://www.userback.io/HQ Location
Rochedale, Brisbane, Queensland AU
Employees
01-10
Social
Financials
Private
Get a personalised risk report for Userback
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Userback may get in touch with you regarding your request.
Request Custom Quote
Userback will get in touch with you regarding your request.