Overview: Delighted platform and Luciq (formerly Instabug) as Customer Feedback Management Category solutions.
Delighted platform and Instabug both excel in customer feedback management but cater to different business sizes and needs. Delighted platform focuses on net promoter scores and customer satisfaction, offering strong enterprise support. Instabug excels in automated workflows and product experience for larger enterprises. Their distinct features and support systems make each suitable for specific industries and operational needs.
Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
Luciq (formerly Instabug): Instabug helps test new features, enhance app quality, and gather user feedback throughout the mobile development lifecycle. Frequent releases and 5-star apps are facilitated.
Delighted platform and Luciq (formerly Instabug): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Delighted platform facilitates collecting feedback and measuring net promoter scores. It aligns well with enterprises that prioritize customer feedback and engagement. read more →
Instabug supports collecting feedback and automates workflows efficiently. It's ideal for larger enterprises that need streamlined operations. read more →
Business Goals
Delighted platform helps improve customer satisfaction and acquire new customers. It aligns with companies aiming to boost brand engagement. read more →
Instabug focuses on customer satisfaction and improving efficiency. It's suitable for enterprises looking to enhance product experiences. read more →
Core Features
Delighted platform offers analytics and custom reports that meet enterprise needs for detailed insights. read more →
Instabug's standout features include robust integration and custom reporting, catering to complex workflow needs. read more →
Vendor Support
Delighted platform provides 24/7 support and email options which suit large enterprises needing constant availability. read more →
Instabug offers comprehensive training and 24/7 support, meeting the demands of large-scale operations. read more →
Segments and Industries
Delighted platform is popular among enterprise and large enterprises, especially in IT and services. read more →
Instabug predominantly serves large enterprises in software and IT, indicating its robustness for tech industries. read more →
Operational Alignment
Delighted platform fits seamlessly into enterprise workflows, focusing on feedback and engagement. read more →
Instabug integrates well with operational scales demanding automation and efficient feedback loops. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Delighted platform in Action: Unique Use Cases
What makes Delighted platform ideal for Collecting Feedback?
How does Delighted platform facilitate Engaging Conversational Surveys?
What benefits does Delighted platform offer for Helpdesk Management?
Luciq (formerly Instabug) in Action: Unique Use Cases
How can Luciq (formerly Instabug) enhance your Automated Workflows process?
What benefits does Luciq (formerly Instabug) offer for Training & Onboarding?
Alternatives
News
Latest Luciq (formerly Instabug) News
Luciq Rebrands from Instabug to Lead a New Era of Mobile AI - waya.media
Luciq, formerly known as Instabug, has rebranded to reflect its focus on AI-driven mobile observability and enterprise solutions. This marks a shift from its original bug reporting roots to a broader AI-powered platform that automates repetitive tasks for engineering teams. The rebranding aligns with Luciq's ambition to redefine mobile app development and expand into new regions, backed by investors like Accel and Insight Partners.
