Forsta (formerly Confirmit) Overview
Forsta specializes in delivering advanced customer experience and market research technology. Known for its comprehensive solutions in customer feedback management, Forsta integrates Voice of Customer (VoC), Voice of Employee (VoE), qualitative and quantitative research, and data visualization. The platform empowers businesses with global insights and research capabilities that enhance decision-making. Forsta's technology is recognized for its ability to simplify complex data, providing nuanced human experience insights. Notably, Forsta's partnership with Cint aims to reduce survey fraud, and its acquisition of HelloIgnite expands its crowdsourcing and innovation capabilities. As a leader in the 2024 Gartner® Magic Quadrant™ for VoC, Forsta is positioned as a strategic partner for businesses seeking to drive customer engagement and brand advocacy.
Use Cases
Customers recommend Market Research, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Forsta (formerly Confirmit).
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Forsta (formerly Confirmit).
Forsta (formerly Confirmit) Use-Cases and Business Priorities: Customer Satisfaction Data
Forsta (formerly Confirmit) works with different mediums / channels such as Promotions. and Mobile.
Forsta (formerly Confirmit)'s features include Embedded Survey Forms, Dashboard, Personalization, etc. and Forsta (formerly Confirmit) support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Forsta (formerly Confirmit) analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Having the ability to provide clear, concise and constructive feedback directly from customer survey responses to individual agents allows us to make both immediate and long-term improvements to the overall customer experience...." Peer review by Kelly Kadlec, Vice President, CyberSource
Peer review evidence (same sources as the product rating summary)
"...The first company I used it at was a full service marketing research company...." Peer review by Project Manager in Research & Development
"...Our program thrives because of the timely analysis of feedback from surveys, frontline associates, call monitoring, and customers, including complaints...." Peer review by Alan Ciaverelli, Head of 21st Century Service Operations, 21st Century Insurance
"...The Copart buying process allows us to interact with customers online and in person...." Peer review by Emily Rediker, Brand Manager, Copart
Forsta (formerly Confirmit), SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Popular Business Setting
for Forsta (formerly Confirmit)
Top Industries
- Research
- Management Consulting
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Forsta (formerly Confirmit) is popular in Research, Management Consulting, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Forsta (formerly Confirmit) Customer wins, Customer success stories, Case studies
What benefits does Forsta (formerly Confirmit) offer for Market Research?
How does Forsta (formerly Confirmit) address your Collecting Feedback Challenges?
What solutions does Forsta (formerly Confirmit) provide for Engaging Conversational Surveys?
What benefits does Forsta (formerly Confirmit) offer for Campaign Management?
11 buyers and buying teams have used Cuspera to assess how well Forsta (formerly Confirmit) solved their Customer Feedback Management needs. Cuspera uses 1356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Aussie Broadband goes live on Forstas HX Platform to accelerate CX program impact and insights-led growth
Frequently Asked Questions(FAQ)
for Forsta (formerly Confirmit)
What is Forsta (formerly Confirmit) used for?
What are the top features of Forsta (formerly Confirmit)?
Who uses Forsta (formerly Confirmit)?
What are Forsta (formerly Confirmit) alternatives?
Where is Forsta (formerly Confirmit) located?
Peers used Forsta (formerly Confirmit) for Market research and Collecting feedback
Forsta (formerly Confirmit) Competitors
Forsta (formerly Confirmit) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (216) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (216) |
Forsta (formerly Confirmit) Integrations
Forsta (formerly Confirmit) integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Forsta (formerly Confirmit)
Overall Risk Meter
Top Failure Risks for Forsta (formerly Confirmit)
Forsta Ltd News
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.
Press Ganey Forsta named a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms
Press Ganey Forsta has been named a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms for the fourth consecutive time. This recognition underscores the strength of its Human Experience (HX) platform, which supports complex, regulated industries by providing scalable technology and AI-powered insights to enhance customer, employee, and market research programs.
Forsta Launches AI Agents for Market Research
Forsta has launched AI agents integrated into its Research HX platform to enhance market research efficiency. These AI agents streamline processes from survey setup to reporting, enabling faster insight generation by automating tasks like data cleaning and analysis. This innovation aims to reduce reporting time by up to 50%, allowing research teams to focus on strategic tasks.
Press Ganey Forsta recognized as a Leader in 20252026 IDC MarketScape for Worldwide Voice of the Customer Applications
Press Ganey Forsta has been recognized as a Leader in the 20252026 IDC MarketScape for Worldwide Voice of the Customer Applications. This recognition highlights the company's AI-powered Human Experience platform, which integrates data from various sources to enhance customer, employee, and patient experiences. The accolade underscores Forsta's investment in AI innovation and its strategic vision in the VoC space.
Forsta Ltd Profile
Company Name
Forsta Ltd
Company Website
https://www.forsta.com/HQ Location
Karenslyst Allé 56, Oslo, Oslo 0277, NO
Employees
251-500
Social
Financials
PRIVATE
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