Forsta (formerly Confirmit): Product updates, Customer stories, and Insights | 2026 Cuspera

Forsta helped Blauw Research improve client results with flexible data reporting and customer experience management tools. Blauw needed software that brought all data into one system and allowed for ...custom strategies. Forsta built a Blauw-branded platform with customizable dashboards and survey tools. This let Blauw focus on client success and freed their clients to create new modules at their own pace. The solution replaced disappointing one-size-fits-all competitor software.
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Forsta helped Cognita, a global education group, gather feedback from over 80,000 students and 15,000 employees across 100 schools in 16 countries. Cognita wanted to lead in private education by usin...g customer experience insights. The challenge was getting buy-in from staff and embedding feedback into the company culture. Forsta's solution enabled Cognita to collect and act on key insights for continuous improvement. The program helped Cognita understand and improve the experiences of parents, students, and employees.
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Research HX helped Harris Poll improve its market research services. Harris Poll faced problems with its old data visualization tool, which was slow and did not meet client needs. They switched to Re...search HX, which includes Forsta Surveys and Visualizations. The new platform made data collection and reporting faster and easier. Harris Poll now delivers better results to clients and saves time with automated data flows.
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Forsta helped Greenbook run a complex survey for the GRIT Report. Greenbook needed to manage a diverse topic set and a wide sample group. Forsta provided market research technology to support the pro...ject. The partnership improved the validity and integrity of the GRIT Report. The new edition set a higher standard for research in the industry.
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Forsta Voice of Customer (VoC) software helps companies understand and improve customer experience. The platform gives a full view of the customer journey across all channels and devices. It turns da...ta into insights quickly and helps teams act on clear findings. Customers report that Forsta reinforces a customer-centric culture and provides a holistic view of the customer experience. The solution helps break down data silos and supports surveys, interviews, and customizable dashboards.
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Forsta Visualizations helps DHL Global Freight Forwarding connect teams in many countries. DHL uses Forsta to combine feedback from two Voice of Customer surveys. The platform brings together real-ti...me NPS data and annual survey results. This gives clear, simple, and actionable insights to staff. Team members can see customer issues and trends across regions. The system helps DHL deliver better service and respond quickly to customer needs.
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