Forsta (formerly Confirmit) Overview

Forsta specializes in delivering advanced customer experience and market research technology. Known for its comprehensive solutions in customer feedback management, Forsta integrates Voice of Customer (VoC), Voice of Employee (VoE), qualitative and quantitative research, and data visualization. The platform empowers businesses with global insights and research capabilities that enhance decision-making. Forsta's technology is recognized for its ability to simplify complex data, providing nuanced human experience insights. Notably, Forsta's partnership with Cint aims to reduce survey fraud, and its acquisition of HelloIgnite expands its crowdsourcing and innovation capabilities. As a leader in the 2024 Gartner® Magic Quadrant™ for VoC, Forsta is positioned as a strategic partner for businesses seeking to drive customer engagement and brand advocacy.

Use Cases

Customers recommend Market Research, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Forsta (formerly Confirmit).

Other use cases:

  • Campaign Management
  • Social Media Management
  • Market Survey
  • Communication Management
  • Training & Onboarding
  • Helpdesk Management
  • Generation Of New Leads
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Forsta (formerly Confirmit).

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Efficiency
  • Manage Risk
  • Improve Visibility
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Improve Product Experience
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Forsta (formerly Confirmit) Use-Cases and Business Priorities: Customer Satisfaction Data

Forsta (formerly Confirmit) works with different mediums / channels such as Promotions. and Mobile.

Forsta (formerly Confirmit)'s features include Embedded Survey Forms, Dashboard, Personalization, etc. and Forsta (formerly Confirmit) support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Forsta (formerly Confirmit) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The first company I used it at was a full service marketing research company...." Peer review by Verified User, Project Manager in Research & Development, Research

Forsta (formerly Confirmit), SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

Popular Business Setting

for Forsta (formerly Confirmit)

Top Industries

  • Research
  • Management Consulting
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Forsta (formerly Confirmit) is popular in Research, Management Consulting, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Forsta (formerly Confirmit) Use Cases

How can Forsta (formerly Confirmit) optimize your Market Research Workflow?

What Are the key features of Forsta (formerly Confirmit) for Collecting Feedback?

How can Forsta (formerly Confirmit) enhance your Engaging Conversational Surveys process?

How does Forsta (formerly Confirmit) facilitate Campaign Management?

How can Forsta (formerly Confirmit) enhance your Social Media Management process?

11 buyers and buying teams have used Cuspera to assess how well Forsta (formerly Confirmit) solved their Customer Feedback Management needs. Cuspera uses 1356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Retail

CASE STUDY Best Buy

Forsta helped Best Buy adapt quickly during the Covid-19 pandemic. Best Buy used Forsta’s multi-touchpoint CX surveys, live dashboards, and real-time action alerts. The company gathered instant feedb...ack on health and safety concerns. Best Buy’s CX team delivered daily insights to leaders. This helped Best Buy keep customers safe and improve digital sales, pricing strategy, and reporting processes.

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CASE STUDY Anonymous

Forsta Voice of Customer (VoC) software helps companies understand and improve customer experience. The platform gives a full view of the customer journey across all channels and devices. It turns da...ta into insights quickly and helps teams act on clear findings. Customers report that Forsta reinforces a customer-centric culture and provides a holistic view of the customer experience. The solution helps break down data silos and supports surveys, interviews, and customizable dashboards.

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Transportation/Trucking/Railroad

CASE STUDY DHL Global Freight Forwarding

Forsta Visualizations helps DHL Global Freight Forwarding connect teams in many countries. DHL uses Forsta to combine feedback from two Voice of Customer surveys. The platform brings together real-ti...me NPS data and annual survey results. This gives clear, simple, and actionable insights to staff. Team members can see customer issues and trends across regions. The system helps DHL deliver better service and respond quickly to customer needs.

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Marketing and Advertising

CASE STUDY Ad Hoc Research

Forsta Visualizations helped Ad Hoc Research deliver custom research solutions. Ad Hoc needed a flexible tool to support their tailored approach and bilingual market. Many platforms were too standard...ized or lacked multilingual support. Forsta Visualizations offered the flexibility and support they needed. The platform enabled Ad Hoc to streamline workflows and serve more clients. This partnership became a key part of their unique selling point.

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Insurance

CASE STUDY Bupa Global

Forsta helped Bupa Global improve customer experience with integrated customer surveys, live comment analysis, and interactive dashboards. Bupa Global used Forsta's software and consulting services t...o act on customer insights. They reduced customer lapses on product renewal by up to 7.8%. Their NPS increased by 6.2 points. Customer service scores rose by 6.7 points. In 2017, they raised and resolved 2,700 cases.

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Insurance

CASE STUDY Philadelphia Insurance Companies

Forsta HX Platform helped Philadelphia Insurance Companies improve customer experience. PHLY used Forsta Plus, Action Management, and Text Analytics to connect survey feedback across teams. They set ...up dashboards and real-time alerts to act on low NPS scores fast. The company redesigned a billing process using survey data. Customers now get faster help and trust PHLY more.

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Frequently Asked Questions(FAQ)

for Forsta (formerly Confirmit)

What is Forsta (formerly Confirmit) used for?

Forsta (formerly Confirmit) is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Market Research, Collecting Feedback and Engaging Conversational Surveys .

What are the top features of Forsta (formerly Confirmit)?

Embedded survey forms, Dashboard and Personalization are some of the top features of Forsta (formerly Confirmit).

Who uses Forsta (formerly Confirmit)?

Forsta (formerly Confirmit) is used by Research, Management Consulting and Information Technology And Services among other industries.

What are Forsta (formerly Confirmit) alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Listen360 Customer Engagement Platform are popular alternatives for Forsta (formerly Confirmit).

Where is Forsta (formerly Confirmit) located?

Forsta (formerly Confirmit) is headquartered at Karenslyst Allé 56, Oslo, Oslo 0277, NO.
lightning

Peers used Forsta (formerly Confirmit) for Market research and Collecting feedback

Forsta (formerly Confirmit) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Analytics

4.78/5 ★

Read Reviews (143)
Custom Reports

4.20/5 ★

Read Reviews (216)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Analytics

4.78/5 ★

Read Reviews (143)
Custom Reports

4.20/5 ★

Read Reviews (216)

Software Failure Risk Guidance

?

for Forsta (formerly Confirmit)

Overall Risk Meter

Low Medium High

Top Failure Risks for Forsta (formerly Confirmit)

Forsta Ltd News

Product

Press Ganey Forsta Expands Research Capabilities With Deeper Integration of Qualitative Tools on the HX Platform

Forsta has enhanced its HX Platform by integrating qualitative tools like focus groups and interviews into Digital Diaries, a qualitative research solution. This integration allows researchers to conduct live focus groups and in-depth interviews within the same platform, streamlining the research process and providing a comprehensive view of participant insights.

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Product

InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management

InMoment, a Press Ganey Forsta company, has launched AI Auto Responding within its Reputation Management platform. This innovative feature allows brands to deliver personalized review responses at scale, using generative AI to create unique replies based on sentiment and brand guidelines. The solution supports multilingual capabilities and offers customizable response rules, enhancing customer engagement and loyalty while reducing workload for marketing teams.

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Executive

Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer

Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.

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M&A

Press Ganey Forsta acquires InMoment

Press Ganey Forsta, a leader in measurement, data analytics, and insights, has acquired InMoment, a customer experience (CX) technology company. This acquisition strengthens Forsta's position in the CX and market research technology sector, expanding its capabilities for healthcare and enterprise clients.

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Forsta Ltd Profile

Company Name

Forsta Ltd

Company Website

https://www.forsta.com/

HQ Location

Karenslyst Allé 56, Oslo, Oslo 0277, NO

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE