Forsta (formerly Confirmit): Use-Cases, Insights and Reviews | 2026 Cuspera

Qualtrics has acquired Press Ganey Forsta for $6.75 billion to enhance its Experience Management platform. This acquisition integrates Press Ganey Forsta's healthcare experience data with Qualtrics' ...AI capabilities, creating a comprehensive dataset for improved patient and provider experiences. The merger aims to transform healthcare delivery by leveraging real-time insights for predictive action.
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Aussie Broadband has launched Forsta's HX Platform to enhance its Voice of Customer program, leveraging AI-powered Text Analytics for faster insights and improved decision-making. This implementation... supports Aussie Broadband's customer-first strategy, enabling efficient data governance and actionable insights across the organization.
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Forsta helped a Fortune 500 auto manufacturer connect sales and service feedback for a full view of the customer journey. By using mobile numbers to track customers, they achieved over 95% accuracy i...n linking data. The analysis showed that fixing vehicles right the first time and high service scores drove loyalty and revenue. CX improvements created a $53.7M revenue opportunity. Customers with perfect service experiences had a 97% repurchase likelihood.
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Forsta helped a large telecommunications provider identify $6M in annual revenue at risk. The provider used Forsta to connect customer feedback with financial and behavioral data. They found that 71%... of negative feedback from at-risk customers was linked to one streaming product. Over 3,000 high-risk customers were identified for targeted retention. The company used these insights to focus on customer retention and improve product decisions.
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Forsta helped Cognita, a global education group, gather feedback from over 80,000 students and 15,000 employees across 100+ schools. Cognita used Forsta's platform to embed customer experience insigh...ts into daily operations. The 'Voice of the Parent' program led to a 30% improvement in satisfaction scores in two years. Real-time survey results and a retention risk analysis tool helped schools act quickly on feedback. Cognita now tracks satisfaction at every level, driving better decisions and higher engagement.
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Visualizations helped Ad Hoc Research deliver custom research solutions for clients in both French and English. The platform's flexibility matched Ad Hoc's need for tailored, client-specific services.... Multilingual support made it easy to serve Quebec's bilingual market. The 'My Story' feature let clients quickly export and customize reports. Ad Hoc worked closely with Press Ganey to streamline workflows and improve efficiency. Visualizations became a key part of Ad Hoc's unique selling point.
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