Overview: Forsta (formerly Confirmit) and Medallia Agent Connect as Customer Feedback Management Category solutions.
Forsta shines in market research and is tailored for enterprises seeking advanced analytics and robust custom reporting. Medallia Agent Connect excels in feedback collection and coaching, ideal for mid-sized markets focusing on customer satisfaction and efficiency improvements. Both provide 24/7 support, yet Forsta leans towards enterprises and research-heavy sectors, while Medallia gains traction with mid-market businesses across retail and services industries.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Forsta (formerly Confirmit) and Medallia Agent Connect: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta focuses on market research and collecting feedback, leveraging engaging conversational surveys. read more →
Medallia Agent Connect excels in collecting feedback, engaging surveys, and coaching users. read more →
Business Goals
Forsta aids in improving customer satisfaction and acquiring new customers, supporting market entry strategies. read more →
Medallia Agent Connect facilitates customer satisfaction improvement and operational efficiency. read more →
Core Features
Forsta is recognized for comprehensive analytics and customizable reports, ensuring effective data management. read more →
Medallia Agent Connect offers strong training and onboarding features with a focus on analytics integration. read more →
Vendor Support
Forsta provides 24/7 support primarily via phone, catering to enterprise needs. read more →
Medallia Agent Connect also delivers 24/7 support with notable chat support accessibility. read more →
Segments and Industries
Forsta is preferred by research, management consulting, and IT industries, focusing on large enterprises. read more →
Medallia Agent Connect is popular in retail and consumer services, serving a diverse mid-market. read more →
Operational Alignment
Forsta integrates well into complex enterprise workflows, offering robust functionalities across various channels. read more →
Medallia Agent Connect aligns with mid-market operational needs, enhancing user engagement via effective feedback mechanisms. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What makes Forsta (formerly Confirmit) ideal for Market Research?
How efficiently Does Forsta (formerly Confirmit) manage your Campaign Management?
Medallia Agent Connect in Action: Unique Use Cases
Why is Medallia Agent Connect the best choice for Collecting Feedback?
Why is Medallia Agent Connect the best choice for Engaging Conversational Surveys?
How can Medallia Agent Connect optimize your Coaching Workflow?
How can Medallia Agent Connect optimize your Performance Management Workflow?
What benefits does Medallia Agent Connect offer for Rating And Review Management?
Integrations
Few Forsta (formerly Confirmit) Integrations
Few Medallia Agent Connect Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
Latest Medallia Agent Connect News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
How efficiently Does Forsta (formerly Confirmit) manage your Social Media Management?