Overview: Forsta (formerly Confirmit) and SurveyMethods as Customer Feedback Management Category solutions.
Forsta, previously known as Confirmit, excels in integrating advanced analytics and market research. It appeals to enterprises and large clients, especially in research and consulting, focusing on customer satisfaction and international market expansion. SurveyMethods caters to diverse industries, aiding internal communications and customer engagement with flexibility in its custom reporting. Its appeal spans healthcare and education, focusing on customer relationships and brand awareness.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.
Forsta (formerly Confirmit) and SurveyMethods: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta offers robust market research and feedback collection. It also excels in managing social media and measuring customer satisfaction. read more →
SurveyMethods focuses on customer feedback management and helpdesk management. It includes tools for communication and engagement management. read more →
Business Goals
Forsta helps improve customer satisfaction and acquire customers. It also supports global market expansion and improving ROI. read more →
SurveyMethods targets improving internal communications and building brand awareness. It helps in launching new products and enhancing customer relationships. read more →
Core Features
Forsta stands out with powerful analytics and custom reporting capabilities. It offers seamless data import and export. read more →
SurveyMethods provides custom reports and robust integration. It ensures data security while offering easy migration. read more →
Vendor Support
Forsta provides comprehensive support with 24/7 availability. It also includes email, chat, and phone support. read more →
SurveyMethods offers 24/7 support along with chat and email options. Phone support is readily available. read more →
Segments and Industries
Forsta serves large enterprises and research firms. It is popular in management consulting and IT services. read more →
SurveyMethods caters to internet and healthcare sectors. It serves education and other industries robustly. read more →
Operational Alignment
Forsta is ideal for enterprise-scale operations with complex workflows. Its design suits large projects in demanding environments. read more →
SurveyMethods fits into various operational settings. It provides a flexible environment for different scales. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
What makes Forsta (formerly Confirmit) ideal for Market Research?
What benefits does Forsta (formerly Confirmit) offer for Engaging Conversational Surveys?
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
SurveyMethods in Action: Unique Use Cases
What makes SurveyMethods ideal for Customer Feedback Management?
What makes SurveyMethods ideal for Helpdesk Management?
Integrations
Few Forsta (formerly Confirmit) Integrations
Few SurveyMethods Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
What solutions does Forsta (formerly Confirmit) provide for Social Media Management?