Overview: Forsta (formerly Confirmit) and SmileBack as Customer Feedback Management Category solutions.
Forsta shines with its strong emphasis on analytics, making it a robust choice for market research and customer feedback initiatives, especially in enterprise contexts. SmileBack stands out for its feedback management capabilities, particularly CSAT and NPS, catering to IT and software industries. Forsta is well-suited for enterprises needing extensive analytics and market research tools, whereas SmileBack excels in helping IT companies enhance customer satisfaction and brand sentiment.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Forsta (formerly Confirmit) and SmileBack: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta supports market research, feedback collection, and campaign management, aligning with enterprise needs for detailed insights. read more →
SmileBack excels in feedback collection, CSAT measurement, and NPS, suiting IT companies focused on monitoring customer sentiments. read more →
Business Goals
Forsta assists in improving customer satisfaction, acquiring customers, and entering new markets, ideal for enterprises aiming for global expansion. read more →
SmileBack focuses on improving customer satisfaction and acquiring customers, fitting businesses looking to enhance brand loyalty and engagement. read more →
Core Features
Known for custom reports and analytics, Forsta meets enterprise demands for comprehensive data analysis and reporting. read more →
SmileBack offers strong integration features and custom reports, appealing to IT firms needing seamless data management and analysis. read more →
Vendor Support Preferences
Offers 24/7 support with options for email and phone support, reflecting its focus on enterprises needing extensive support. read more →
SmileBack also provides 24/7 support, catering to IT companies requiring immediate assistance and robust customer service. read more →
User Segments and Industries
Primarily used by research and management consulting enterprises, Forsta is targeted for data-driven businesses. read more →
Popular among IT and software enterprises, SmileBack serves those in technology sectors emphasizing customer feedback. read more →
Operational Alignment
Integrates into operational workflows of enterprises needing complex analytics and market research capabilities. read more →
Aligns with IT firms for operational simplicity and effectiveness in monitoring and improving customer service metrics. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
Why is Forsta (formerly Confirmit) the best choice for Market Research?
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
SmileBack in Action: Unique Use Cases
What solutions does SmileBack provide for Collecting Feedback?
What makes SmileBack ideal for Engaging Conversational Surveys?
What benefits does SmileBack offer for Rating And Review Management?
What solutions does SmileBack provide for Helpdesk Management?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
What solutions does Forsta (formerly Confirmit) provide for Social Media Management?