Latest Product Updates and Feature Enhancements on Forsta (formerly Confirmit)
Press Ganey Forsta Expands Research Capabilities With Deeper Integration of Qualitative Tools on the HX Platform
Forsta has enhanced its HX Platform by integrating qualitative tools like focus groups and interviews into Digital Diaries, a qualitative research solution. This integration allows researchers to con...duct live focus groups and in-depth interviews within the same platform, streamlining the research process and providing a comprehensive view of participant insights.
InMoment, a Press Ganey Forsta Company, Launches Industry-First AI Auto Responding for Enterprise Reviews Management
InMoment, a Press Ganey Forsta company, has launched AI Auto Responding within its Reputation Management platform. This innovative feature allows brands to deliver personalized review responses at sc...ale, using generative AI to create unique replies based on sentiment and brand guidelines. The solution supports multilingual capabilities and offers customizable response rules, enhancing customer engagement and loyalty while reducing workload for marketing teams.
Mergers, Acquisitions, and Business Moves by Forsta (formerly Confirmit)
Press Ganey Forsta acquires InMoment
Press Ganey Forsta, a leader in measurement, data analytics, and insights, has acquired InMoment, a customer experience (CX) technology company. This acquisition strengthens Forsta's position in the ...CX and market research technology sector, expanding its capabilities for healthcare and enterprise clients.
Forsta, in partnership with Press Ganey, has acquired InMoment, a customer experience technology firm. This acquisition expands Forsta's capabilities in experience management and strengthens its posi...tion in the customer insights and feedback technology sector.
Leadership and Executive Team Updates at Forsta (formerly Confirmit)
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas... HX Platform and driving innovation in customer and employee experience solutions.
