Forsta Visualizations helps DHL Global Freight Forwarding connect teams in many countries. DHL uses Forsta to combine feedback from two Voice of Customer surveys. The platform brings together real-ti...me NPS data and annual survey results. This gives clear, simple, and actionable insights to staff. Team members can see customer issues and trends across regions. The system helps DHL deliver better service and respond quickly to customer needs.
Forsta's Heathrow Discovery portal helped Heathrow Airport manage huge amounts of passenger data. Before, staff waited days for reports and had limited access to insights. The new portal automated da...shboards and reports, making data easy to use and understand. Now, employees get fast, flexible access to customer satisfaction metrics. This lets them track trends, compare with other airports, and improve service quickly.
Forsta helped Best Buy adapt quickly during the Covid-19 pandemic. Best Buy used Forsta’s multi-touchpoint CX surveys, live dashboards, and real-time action alerts. The company gathered instant feedb...ack on health and safety concerns. Best Buy’s CX team delivered daily insights to leaders. This helped Best Buy keep customers safe and improve digital sales, pricing strategy, and reporting processes.
Forsta helped Cognita, a global education group, gather feedback from over 80,000 students and 15,000 employees across 100 schools in 16 countries. Cognita wanted to lead in private education by usin...g customer experience insights. The challenge was getting buy-in from staff and embedding feedback into the company culture. Forsta's solution enabled Cognita to collect and act on key insights for continuous improvement. The program helped Cognita understand and improve the experiences of parents, students, and employees.
Forsta helped Bupa Global improve customer experience with integrated customer surveys, live comment analysis, and interactive dashboards. Bupa Global used Forsta's software and consulting services t...o act on customer insights. They reduced customer lapses on product renewal by up to 7.8%. Their NPS increased by 6.2 points. Customer service scores rose by 6.7 points. In 2017, they raised and resolved 2,700 cases.
Forsta HX Platform helped Philadelphia Insurance Companies improve customer experience. PHLY used Forsta Plus, Action Management, and Text Analytics to connect survey feedback across teams. They set ...up dashboards and real-time alerts to act on low NPS scores fast. The company redesigned a billing process using survey data. Customers now get faster help and trust PHLY more.
Forsta helped a global sports apparel giant track its brand reputation worldwide. The company struggled with inconsistent data and high costs from third-party vendors. Forsta provided expert services... and advanced brand tracking tools. The solution enabled standardized reporting across retail channels. The brand now gets reliable insights into customer experience in key US and international markets.
Forsta Visualizations helped Ad Hoc Research deliver custom research solutions. Ad Hoc needed a flexible tool to support their tailored approach and bilingual market. Many platforms were too standard...ized or lacked multilingual support. Forsta Visualizations offered the flexibility and support they needed. The platform enabled Ad Hoc to streamline workflows and serve more clients. This partnership became a key part of their unique selling point.
Forsta helped F’inn, a US-based insights consultancy, address mental health challenges in America. F’inn used Forsta’s data collection and analysis tools to run self-funded research on mental health.... The project aimed to uncover the scale and causes of poor mental health in the US. F’inn valued Forsta’s platform for its flexibility and effectiveness in managing research. The partnership enabled F’inn to deliver insights to the wider community.
Research HX helped Harris Poll improve its market research services. Harris Poll faced problems with its old data visualization tool, which was slow and did not meet client needs. They switched to Re...search HX, which includes Forsta Surveys and Visualizations. The new platform made data collection and reporting faster and easier. Harris Poll now delivers better results to clients and saves time with automated data flows.
Forsta Plus, Forsta Go, and Forsta Visualizations helped KS&R, a market research firm, keep their custom research approach while saving time. KS&R needed more than standard survey tools. Forsta's adv...anced survey design and AI features let them build flexible, real-world decision-making surveys. The team used customized question types and saved many hours on manual scripting. Forsta Visualizations made reporting faster and more dynamic, letting KS&R deliver insights to clients in real time.
Forsta helped Greenbook run a complex survey for the GRIT Report. Greenbook needed to manage a diverse topic set and a wide sample group. Forsta provided market research technology to support the pro...ject. The partnership improved the validity and integrity of the GRIT Report. The new edition set a higher standard for research in the industry.
Forsta Voice of Customer (VoC) software helps companies understand and improve customer experience. The platform gives a full view of the customer journey across all channels and devices. It turns da...ta into insights quickly and helps teams act on clear findings. Customers report that Forsta reinforces a customer-centric culture and provides a holistic view of the customer experience. The solution helps break down data silos and supports surveys, interviews, and customizable dashboards.
