Real-World Case Studies and Customer Success Stories with Forsta (formerly Confirmit)

Forsta helped Blauw Research, a market research and consulting firm, unify data in one system. Blauw needed flexible software for... reporting and customer experience management. Forsta delivered a customizable, branded platform with visual dashboards and survey tools. This let Blauw focus on client strategy and evolve their services. Their clients gained the freedom to create new modules and insights at their own pace.
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Forsta Plus, Forsta Go, and Visualizations helped KS&R, a market research firm, keep their custom research approach while saving time. KS&R needed advanced... survey tools with rich customization and AI features. Press Ganey’s toolkit let them build flexible, real-world surveys and use dynamic dashboards. They saved many hours by using customized question types and improved reporting speed. Clients now get insights faster and can explore data in real time.
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Visualizations helped Ad Hoc Research deliver custom research solutions for clients in both French and English. The platform's flexibility matched... Ad Hoc's need for tailored, non-standardized workflows. Multilingual support allowed seamless service for Quebec's bilingual market. The 'My Story' feature made reporting faster and easier for both staff and clients. Press Ganey's support enabled Ad Hoc to streamline processes and improve efficiency.
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Forsta helped F’inn, a US insights consultancy, address mental health challenges in America. F’inn used Forsta’s data collection and analysis... tools to run self-funded research. They shifted from full-service project management to a DIY research model with Forsta. This approach let F’inn uncover key facts about mental health in the US. Their work aimed to benefit both clients and the wider insights community.
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Research HX helped Harris Poll fix problems with their old data visualization tool. The new platform improved efficiency and made... clients happier. Harris Poll now uses Visualizations and Decipher to present data in better ways. The API lets them update data almost instantly. This saves time and reduces errors. Harris Poll delivers better results for their clients with Forsta's Research HX.
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Forsta helped Blauw Research improve client results with flexible data reporting and customer experience management tools. Blauw needed software that... brought all data into one system and allowed for custom strategies. Forsta built a Blauw-branded platform with customizable dashboards and survey tools. This let Blauw focus on client success and freed their clients to create new modules at their own pace. The solution replaced disappointing one-size-fits-all competitor software.
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Ad Hoc Research needed a flexible research platform to deliver custom solutions for clients in both French and English. Many standard platforms... were too rigid and lacked multilingual support, limiting their ability to serve more clients. By using Visualizations from Press Ganey, Ad Hoc streamlined workflows and improved efficiency. The platform’s multilingual features allowed seamless switching between French and English, supporting their bilingual market. This helped Ad Hoc maintain its reputation for tailored research and expand its client offerings.
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KS&R needed a research solution with deep customization and advanced methodologies. Off-the-shelf survey tools could not meet their needs. Forsta's... platform, including Press Ganey’s survey design and visualization tools, enabled KS&R to create tailored, immersive surveys and real-time dashboards. The solution reduced manual scripting and saved significant time. KS&R now delivers better-quality data and dynamic reporting to clients.
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F’inn, an insights consultancy, wanted to address the mental health crisis in America. They partnered with Forsta to conduct primary... research using advanced data collection tools. F’inn used Forsta’s platform to manage research projects and gather insights. Their work aimed to identify who is affected by poor mental health and the factors involved. The project focused on delivering value to the insights community through rigorous research.
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RS Group used Forsta to transform its Voice of Customer program. They moved from static reporting to a dynamic, insights-led... approach. Forsta's digital feedback tools and consulting helped RS Group improve business performance. The company raised its customer experience maturity. The program now drives better decisions across the organization.
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Forsta helped Specsavers, a global optical retailer, move from basic surveys to a connected customer experience system. Specsavers faced low... survey response rates and scattered insights. With Forsta, they built a listening ecosystem that gathers feedback from many channels. Store teams now act on real-time insights. Leadership uses analytics to drive improvements across the business.
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Forsta helped Foot Locker unify customer feedback and performance data from multiple channels. Before, Foot Locker managed surveys, digital analytics,... and operational KPIs in silos. With Forsta, they built a single data foundation that connects survey feedback, digital comments, POS, returns, and inventory data. Store teams and digital squads now use role-based insights to act quickly and improve customer journeys. This led to more inclusive and connected multichannel experiences.
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Forsta helped Specsavers, a global optical retailer, move from basic surveys to a connected customer experience system. Specsavers faced low... survey response rates and scattered insights. With Forsta, they now gather feedback from many channels and use analytics to find key moments. Store teams act on insights quickly. Leadership uses customer feedback to guide business decisions.
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Forsta Plus, Forsta Action Management, and Forsta Text Analytics helped RS Group transform their voice of customer program. RS Group moved... from basic CSAT scores to real-time, actionable feedback at every digital touchpoint. They collected over 22,000 pieces of feedback and used dashboards weekly to guide product updates. The new system reduced cart abandonment and increased conversions. Executive teams now use VoC data in business reviews, making customer feedback central to decision-making.
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RS Group used Forsta to transform its Voice of Customer program. They moved from static reports to a dynamic, insights-led... system. Forsta's digital feedback tools and consulting helped RS Group improve business performance. The company raised its customer experience maturity. The new approach made customer feedback more actionable across the organization.
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Forsta helped Best Buy adapt quickly during the Covid-19 pandemic. Best Buy used Forsta’s multi-touchpoint CX surveys, live dashboards, and... real-time action alerts. The company gathered instant feedback on health and safety concerns. Best Buy’s CX team delivered daily insights to leaders. This helped Best Buy keep customers safe and improve digital sales, pricing strategy, and reporting processes.
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Visualizations helped Ad Hoc Research deliver custom research solutions for clients in both French and English. The platform's flexibility matched... Ad Hoc's need for tailored, client-specific services. Multilingual support made it easy to serve Quebec's bilingual market. The 'My Story' feature let clients quickly export and customize reports. Ad Hoc worked closely with Press Ganey to streamline workflows and improve efficiency. Visualizations became a key part of Ad Hoc's unique selling point.
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Forsta helped Greenbook run a complex survey for the GRIT Report. Greenbook needed to collect and analyze data from a... wide range of market research professionals. Forsta’s technology enabled accurate data collection, advanced filtering, and fraud detection. The services team provided fast support and detailed answers. Greenbook improved survey quality and ensured valid results for the report.
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Harris Poll used Forsta’s Research HX to improve its market research services. The team faced issues with their old data... visualization tool, which slowed projects and failed to meet client needs. By switching to Research HX, Harris Poll gained better data visualizations and faster workflows. The integration with Decipher and Forsta’s API helped automate data processing, saving time and reducing errors. Clients and staff are now more satisfied with the results.
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KS&R needed a research platform that allowed deep customization and advanced methodologies. Off-the-shelf survey tools could not meet their needs... for flexibility and real-world simulation. With Forsta's advanced survey design, AI tools, and real-time dashboards, KS&R created immersive, tailored surveys. They saved significant time by automating complex scripting and improved reporting with dynamic visualizations. Their clients now access insights faster and can explore data in real time.
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Harris Poll used Forsta’s Research HX to improve its market research services. The team faced issues with their old data... visualization tool, which slowed projects and failed to meet client needs. By switching to Research HX, Harris Poll gained better data visualizations and faster workflows. The integration with Decipher and API automation saved time and reduced errors. Clients and staff saw higher satisfaction and improved results.
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Forsta helped Greenbook run the GRIT Report survey with a tight deadline. Greenbook needed to manage a large, diverse sample... and complex survey topics. Forsta's platform provided strong data collection, analytics, and fraud detection tools. The services team offered expert support and a detailed knowledge base. Greenbook improved survey quality and data integrity using Forsta's technology.
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Philadelphia Insurance Companies used Forsta to improve customer experience. They implemented Forsta-powered surveys, dashboards, and action management tools. This helped... them move from just collecting data to making changes across the company. The process became faster and smarter. They also added a more human touch to their work.
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Philadelphia Insurance Companies used Forsta Plus, Forsta Action Management, and Forsta Text Analytics to improve customer experience. They moved from... just collecting data to driving change across the company. The solution helped them act faster and smarter. Their approach became more human-focused with Forsta's tools.
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Philadelphia Insurance Companies used Forsta to improve customer experience. They moved from just collecting data to making changes across the... company. Forsta-powered surveys, dashboards, and action management helped them act faster and smarter. The solution added a more human touch to their processes. This led to better results for their customers.
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Forsta helped Bupa Global improve customer experience with integrated customer surveys, live comment analysis, and interactive dashboards. Bupa Global used... Forsta's software and consulting services to act on customer insights. They reduced customer lapses on product renewal by up to 7.8%. Their NPS increased by 6.2 points. Customer service scores rose by 6.7 points. In 2017, they raised and resolved 2,700 cases.
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Forsta helped a global sports apparel giant track its brand health worldwide. The company struggled with inconsistent data and high... costs from third-party vendors. Forsta provided expert brand tracking and standardized reporting across retail channels. The solution delivered reliable insights on customer experience in major markets. The brand now uses Forsta to monitor its reputation and performance globally.
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Forsta helped a global sports apparel giant standardize brand tracking worldwide. The company struggled with inconsistent data and high costs... from third-party vendors. Forsta's professional services team managed complex research projects and improved reporting across retail channels. The brand now gathers better insights on customer experience in key US and international markets.
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Forsta helped a global sports apparel giant track its brand health worldwide. The company struggled with inconsistent data and high... costs from third-party vendors. Forsta provided expert services and standardized reporting across retail channels. The brand now gathers customer feedback from key US and international markets. This partnership set a new standard for global brand tracking.
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Liberty Hardware used Forsta’s Decipher platform to improve their in-house research. Before, their team spent too much time on manual... sample sourcing and survey programming. With Forsta, they now design and field surveys faster and more easily. The platform’s sample integration and project management support removed bottlenecks. Liberty Hardware’s research team can focus on insights, not logistics.
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Forsta’s Decipher platform helped Liberty Hardware’s in-house research team streamline their strategy. Manual sample sourcing was slow and complex before.... With Forsta, survey design and sample integration became fast and easy. The team now creates and fields surveys independently. Forsta’s project managers handle vendor vetting and study launches. This made research simpler, smarter, and scalable for Liberty Hardware.
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Forsta’s Decipher helped Liberty Hardware’s in-house research team streamline survey programming and sample sourcing. The team moved away from manual... vendor management to a seamless, integrated platform. Forsta’s intuitive tools let Liberty create and field surveys faster, with less technical hassle. The solution enabled smarter sampling and gave the team more control over research projects. Liberty Hardware now runs studies more efficiently and scales insights for business growth.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage millions of customer interactions across multiple brands. Nuuday used Forsta’s unified insights... platform to connect feedback, trigger surveys after key events, and uncover the reasons behind NPS scores. The solution integrated with their Microsoft Azure data warehouse, giving real-time visibility across the organization. Nuuday reduced survey setup time, improved agent coaching, and achieved higher NPS scores. The platform enabled consistent insights and stronger customer sentiment tracking.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage millions of customer interactions across multiple brands. Nuuday used Forsta’s unified insights... platform to scale feedback, integrate with Microsoft Azure, and deliver brand-specific experiences. They reduced survey setup time, improved design flexibility, and enabled faster agent coaching. The solution led to higher NPS scores, real-time reporting, and consistent insights across all brands.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage feedback from millions of customer interactions across multiple brands. Nuuday used Forsta’s... platform to create flexible surveys and trigger feedback after key events. All feedback was centralized and integrated with their Microsoft Azure data warehouse. This enabled faster agent coaching, improved survey design, and real-time reporting. Nuuday achieved higher NPS scores and better customer sentiment tracking.
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