Real-World Case Studies and Customer Success Stories with Forsta (formerly Confirmit)

KS&R is a leading research firm. They needed to balance their research processes. Forsta helped them improve their workflow. The... solution made their work easier. KS&R now gets better results from their research. Their team is more efficient with Forsta.
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Bernstein Research Group used Forsta's digital technology to improve human connections. The research firm wanted to enhance its customer experience.... Forsta helped them use digital tools to connect better with people. The solution made their work more efficient and improved engagement. Bernstein Research Group now brings human connections to life with digital tech.
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Forsta helped Fifth Dimension, a leading research firm, power its conversational AI. The solution improved how the company gathers and... analyzes customer insights. Fifth Dimension used Forsta to make its research more interactive and efficient. The partnership enabled better data collection and faster results for clients. This case highlights the value of conversational AI in modern research.
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Globescan, a leading research firm, partnered with Forsta to improve their data collection and analysis. The collaboration helped Globescan gather... critical data for environmental and social research. Forsta's platform enabled faster insights and more reliable results. This partnership supported Globescan's mission to deliver impactful research for the planet.
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Forsta helped Bright MR, a leading research firm, create shorter and smarter surveys. The new surveys improved the data collection... process. Bright MR was able to get better insights from respondents. The solution made surveys easier and faster for users. This led to more efficient research projects.
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Forsta helped a leading research firm escape spreadsheet overload. The firm struggled to manage data and reporting with manual tools.... Forsta provided a digital solution to streamline research workflows. This improved efficiency and reduced time spent on manual tasks. The research team could focus more on insights and less on data wrangling.
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F'inn, a leading research firm, used Forsta to improve their research processes. They needed a better way to manage and... analyze data. Forsta helped them streamline their workflow and reduce manual work. The solution made it easier for F'inn to deliver insights to their clients. This led to faster project turnaround and better client satisfaction.
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Forsta Visualizations helped Ad Hoc, a leading research firm, adapt its data offerings. Ad Hoc used Forsta to create custom-fit... visualizations for its clients. This improved how Ad Hoc presented research results. The solution made it easier for Ad Hoc to share insights. Ad Hoc now delivers more value to its customers with better data visuals.
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Harris Poll is a leading research firm. They used Forsta to improve their research processes. The case study highlights their... experience with the platform. No specific metrics or results are mentioned. The focus is on the partnership and solution.
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Forsta helped GlobeScan speed up their reporting process. GlobeScan used to spend a lot of time and money on manual... edits and third-party quality checks. With Forsta’s dashboards and PowerPoint tools, GlobeScan now creates reports 40% faster. Clients get more choices for design and filters. Quick changes to slides are now easy. GlobeScan saves time and looks more professional to clients.
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The Family Room used the Forsta platform to study how modern families make buying decisions. They wanted to see how... Millennials and Gen X differ and how brands can stay relevant. Forsta provided survey and qualitative research tools to engage whole families. The project found that 54% of millennial parents see their child as their best friend. These insights show marketers need new ways to talk to families.
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Forsta helped Trifecta, a leading research firm, escape spreadsheet overload. Trifecta used to spend hours updating 15 Excel files for... client reports. With Forsta's dashboards, they now create trending reports four times faster. The dashboards let them track global KPIs and filter by region and time. Follow-up requests that took days now take minutes. Trifecta can now focus on strategic work, not manual updates.
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Forsta survey technology helped Fifth Dimension create a chatbot for B2B insurance research. The chatbot mimicked depth interviews and reached... hundreds of business leaders. Respondents gave detailed feedback, leading to dozens of new product concepts. The insurer used these insights to shape its innovation roadmap. Fifth Dimension achieved deeper insights and cost savings with Forsta's flexible platform.
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BMG Research used Visualizations to automate market research reporting. They reduced report delivery time from up to two weeks to... just 24 hours after fieldwork. The platform let clients access and run their own data queries instantly. This freed BMG’s experts to focus on consulting and insights, not manual data work. Employees now enjoy better work/life balance and faster project turnaround.
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Kantar Media wanted to give clients clear, easy-to-read insights instead of overwhelming data. Their old dashboards took too long to... build and had errors. Forsta's platform let them analyze participant-level data and scale insights for clients. Now, Kantar Media builds dashboards in hours, not weeks. They have expanded into new markets and improved client engagement with their dashboards.
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Forsta helped AcuPOLL deliver tailored insights to clients faster. AcuPOLL used Forsta to design a cognitive science tool that tracks... participant impulses and emotions. They created facial recognition-optimized emojis for more natural consumer feedback. With Forsta, AcuPOLL tested 50,000 cases and saw 62% of people find it easier to respond. The partnership enabled AcuPOLL to combine speed with deep research expertise.
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Forsta Surveys helped Slover Linett and partners reach over 2 million people in the US and Canada during the Covid-19 crisis. They gathered responses... from 124,000 participants to understand how arts audiences were coping. The research gave 653 cultural organizations and 336 art venues vital insights. These insights guided reopening plans, digital offerings, and safety communications. Art institutions used the data to make informed decisions during the pandemic.
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Visualizations helped Ad Hoc Research deliver custom research solutions for clients in both French and English. The platform's flexibility matched... Ad Hoc's need for tailored, client-specific services. Multilingual support made it easy to serve Quebec's bilingual market. The 'My Story' feature let clients quickly export and customize reports. Ad Hoc worked closely with Press Ganey to streamline workflows and improve efficiency. Visualizations became a key part of Ad Hoc's unique selling point.
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Forsta helped Greenbook run a complex survey for the GRIT Report. Greenbook needed to collect and analyze data from a... wide range of market research professionals. Forsta’s technology enabled accurate data collection, advanced filtering, and fraud detection. The services team provided fast support and detailed answers. Greenbook improved survey quality and ensured valid results for the report.
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Harris Poll used Forsta’s Research HX to improve its market research services. The team faced issues with their old data... visualization tool, which slowed projects and failed to meet client needs. By switching to Research HX, Harris Poll gained better data visualizations and faster workflows. The integration with Decipher and Forsta’s API helped automate data processing, saving time and reducing errors. Clients and staff are now more satisfied with the results.
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KS&R needed a research platform that allowed deep customization and advanced methodologies. Off-the-shelf survey tools could not meet their needs... for flexibility and real-world simulation. With Forsta's advanced survey design, AI tools, and real-time dashboards, KS&R created immersive, tailored surveys. They saved significant time by automating complex scripting and improved reporting with dynamic visualizations. Their clients now access insights faster and can explore data in real time.
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Harris Poll used Forsta’s Research HX to improve its market research services. The team faced issues with their old data... visualization tool, which slowed projects and failed to meet client needs. By switching to Research HX, Harris Poll gained better data visualizations and faster workflows. The integration with Decipher and API automation saved time and reduced errors. Clients and staff saw higher satisfaction and improved results.
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Forsta helped Greenbook run the GRIT Report survey with a tight deadline. Greenbook needed to manage a large, diverse sample... and complex survey topics. Forsta's platform provided strong data collection, analytics, and fraud detection tools. The services team offered expert support and a detailed knowledge base. Greenbook improved survey quality and data integrity using Forsta's technology.
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Forsta helped Culturati manage multilingual surveys for the Hispanic market. Culturati needed to engage mobile survey participants in both English... and Spanish. Forsta’s platform made surveys easier to use and improved data quality on mobile devices. Survey completion rates increased by 25%. Satisfaction scores also rose by 25%.
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Forsta helped Unruly scale video delivery to large audiences. Unruly improved data collection and integrated partner technologies using Forsta. The... platform enabled custom reporting dashboards for Unruly’s clients. Unruly cut costs and expanded their product set. Now, 91% of Ad Age 100 brands trust Unruly to connect with audiences at speed and scale.
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Forsta helped Lieberman Research Worldwide (LRW) automate their tracking report process. LRW needed to make dense reports easier for clients... to read and reduce manual work. Forsta created dashboard-style reporting and automated data workflows. LRW cut delivery times by 30% and reduced QA effort by over 50%. Hundreds of hours were saved, and reports became more engaging for clients.
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Forsta helped Irwin Broh Research (IBR) during the Great Recession. IBR’s marine and powersport clients lost two-thirds of their business.... Forsta’s dashboards replaced slow, old reporting with fast, flexible data tools. IBR could now update clients often and track insights easily. This helped IBR save two long-term clients and win new business.
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Forsta helped Blauw Research improve its data reporting and customer experience management. Blauw needed software that could unify data and... support client strategy without a one-size-fits-all approach. Forsta delivered a branded, flexible system with customizable dashboards and survey tools. This let Blauw focus on evolving its services while clients gained more control and insight. The solution included deck creation, cross tabulation, and PowerPoint batch reporting.
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Forsta helped B2B International improve their market research. The company needed to understand how competition affected market prices but had... a small sample size. Forsta's Computer Assisted Telephone Interviewing software let them combine data from multiple sources. This gave them a bigger, stronger sample for their surveys. B2B International's clients saw fast results, including a 16% revenue increase for one client and surveys run in 12 countries.
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Forsta helped NetPop run a complex, multi-country research study for a major tech client. NetPop used Forsta’s app to conduct... online diary studies and collect screenshots from developers in seven countries. The platform supported multiple languages and teams, making data collection and analysis easier. NetPop finished the project ahead of schedule and impressed its client. The study revealed both logical and emotional insights from developers.
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Forsta helped Engine, a market research firm, improve the pharmacy experience for a Fortune 100 health company. Engine needed a... flexible, visual, and affordable software solution. Forsta delivered a dashboard that unified data and linked customer beliefs with behaviors. This made it easier for Engine to spot business trends and optimize staffing. The solution increased reporting flexibility and saved tens of thousands of dollars on deployment costs.
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Forsta helped M/A/R/C Research cut dashboard production time by nearly 60%. The company struggled with complex brand-tracking data and slow... dashboard creation. Forsta's drag-and-drop dashboard tool let non-programmers build dynamic dashboards fast. Now, two people can create dashboards in a day instead of weeks. Survey completion rates also rose by 25%.
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Bernstein Research Group used Vision to let clients watch in-person focus groups remotely. This helped clients save time and money... by avoiding travel. The solution gave a secure, reliable video stream with no disruptions. Clients could review sessions later and invite as many observers as needed. Bernstein Research Group saw higher client satisfaction and business growth from this digital approach.
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Forsta helped Blauw Research, a market research and consulting firm, unify data in one system. Blauw needed flexible software for... reporting and customer experience management. Forsta delivered a customizable, branded platform with visual dashboards and survey tools. This let Blauw focus on client strategy and evolve their services. Their clients gained the freedom to create new modules and insights at their own pace.
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Forsta Plus, Forsta Go, and Visualizations helped KS&R, a market research firm, keep their custom research approach while saving time. KS&R needed advanced... survey tools with rich customization and AI features. Press Ganey’s toolkit let them build flexible, real-world surveys and use dynamic dashboards. They saved many hours by using customized question types and improved reporting speed. Clients now get insights faster and can explore data in real time.
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Visualizations helped Ad Hoc Research deliver custom research solutions for clients in both French and English. The platform's flexibility matched... Ad Hoc's need for tailored, non-standardized workflows. Multilingual support allowed seamless service for Quebec's bilingual market. The 'My Story' feature made reporting faster and easier for both staff and clients. Press Ganey's support enabled Ad Hoc to streamline processes and improve efficiency.
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Forsta helped F’inn, a US insights consultancy, address mental health challenges in America. F’inn used Forsta’s data collection and analysis... tools to run self-funded research. They shifted from full-service project management to a DIY research model with Forsta. This approach let F’inn uncover key facts about mental health in the US. Their work aimed to benefit both clients and the wider insights community.
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Research HX helped Harris Poll fix problems with their old data visualization tool. The new platform improved efficiency and made... clients happier. Harris Poll now uses Visualizations and Decipher to present data in better ways. The API lets them update data almost instantly. This saves time and reduces errors. Harris Poll delivers better results for their clients with Forsta's Research HX.
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Forsta helped Blauw Research improve client results with flexible data reporting and customer experience management tools. Blauw needed software that... brought all data into one system and allowed for custom strategies. Forsta built a Blauw-branded platform with customizable dashboards and survey tools. This let Blauw focus on client success and freed their clients to create new modules at their own pace. The solution replaced disappointing one-size-fits-all competitor software.
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Ad Hoc Research needed a flexible research platform to deliver custom solutions for clients in both French and English. Many standard platforms... were too rigid and lacked multilingual support, limiting their ability to serve more clients. By using Visualizations from Press Ganey, Ad Hoc streamlined workflows and improved efficiency. The platform’s multilingual features allowed seamless switching between French and English, supporting their bilingual market. This helped Ad Hoc maintain its reputation for tailored research and expand its client offerings.
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KS&R needed a research solution with deep customization and advanced methodologies. Off-the-shelf survey tools could not meet their needs. Forsta's... platform, including Press Ganey’s survey design and visualization tools, enabled KS&R to create tailored, immersive surveys and real-time dashboards. The solution reduced manual scripting and saved significant time. KS&R now delivers better-quality data and dynamic reporting to clients.
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F’inn, an insights consultancy, wanted to address the mental health crisis in America. They partnered with Forsta to conduct primary... research using advanced data collection tools. F’inn used Forsta’s platform to manage research projects and gather insights. Their work aimed to identify who is affected by poor mental health and the factors involved. The project focused on delivering value to the insights community through rigorous research.
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Claire’s used Rio SEO to manage its local listings and landing pages for over 2,000 stores. Manual updates were hard... to keep up with, leading to errors and missed opportunities. Rio SEO automated updates, improved citation accuracy, and enabled features like appointment booking and BOPIS. Citation accuracy on Google reached 100%. Nearly 13% of Claire’s income now comes from BOPIS shoppers. Online piercing appointments and sales increased after adding booking links to store pages.
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Forsta helped Best Buy respond fast to Covid-19 challenges. Best Buy used Forsta to update surveys and reporting in real... time. This let them gather feedback on health and safety from customers and staff. The CX team delivered daily insights to leaders. Best Buy improved pricing, reporting, and digital sales. Ipsos named Best Buy 'Best in Industry' for big box retail.
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Forsta helped Specsavers, a global optical retailer, move from basic surveys to a connected customer experience system. Specsavers faced low... survey response rates and scattered insights. With Forsta, they built a listening ecosystem that gathers feedback from many channels. Store teams now act on real-time insights. Leadership uses analytics to drive improvements across the business.
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RS Group used Forsta to transform its Voice of Customer program. They moved from static reporting to a dynamic, insights-led... approach. Forsta's digital feedback tools and consulting helped RS Group improve business performance. The company raised its customer experience maturity. The program now drives better decisions across the organization.
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Forsta helped Foot Locker unify customer feedback and performance data from multiple channels. Before, Foot Locker managed surveys, digital analytics,... and operational KPIs in silos. With Forsta, they built a single data foundation that connects survey feedback, digital comments, POS, returns, and inventory data. Store teams and digital squads now use role-based insights to act quickly and improve customer journeys. This led to more inclusive and connected multichannel experiences.
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Forsta helped Specsavers, a global optical retailer, move from basic surveys to a connected customer experience system. Specsavers faced low... survey response rates and scattered insights. With Forsta, they now gather feedback from many channels and use analytics to find key moments. Store teams act on insights quickly. Leadership uses customer feedback to guide business decisions.
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Forsta Plus, Forsta Action Management, and Forsta Text Analytics helped RS Group transform their voice of customer program. RS Group moved... from basic CSAT scores to real-time, actionable feedback at every digital touchpoint. They collected over 22,000 pieces of feedback and used dashboards weekly to guide product updates. The new system reduced cart abandonment and increased conversions. Executive teams now use VoC data in business reviews, making customer feedback central to decision-making.
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RS Group used Forsta to transform its Voice of Customer program. They moved from static reports to a dynamic, insights-led... system. Forsta's digital feedback tools and consulting helped RS Group improve business performance. The company raised its customer experience maturity. The new approach made customer feedback more actionable across the organization.
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Forsta helped Best Buy adapt quickly during the Covid-19 pandemic. Best Buy used Forsta’s multi-touchpoint CX surveys, live dashboards, and... real-time action alerts. The company gathered instant feedback on health and safety concerns. Best Buy’s CX team delivered daily insights to leaders. This helped Best Buy keep customers safe and improve digital sales, pricing strategy, and reporting processes.
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Forsta helped Bupa Global build a new Voice of the Customer program. The solution included integrated customer surveys, live comment... analysis, and interactive dashboards. Bupa Global reduced customer lapses on product renewal by up to 7.8%. They saw a 6.2-point rise in NPS and a 6.7-point increase in customer service score. Forsta’s consulting services supported ongoing improvements in customer experience.
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Forsta helped Philadelphia Insurance Companies (PHLY) launch a Voice of the Customer program. PHLY used advanced surveys and dashboards to... get fast feedback and share insights across teams. Managers could act quickly on low scores and improve account handling. By 2017, PHLY saw a 43% boost in service speed, 95% customer satisfaction, and a 94% retention rate. Their NPS jumped from 49.6 to 67.9 in three years.
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Forsta helped AIG build a customer feedback program across its business. AIG used Forsta to listen to real customer opinions... instead of relying on guesses. The system showed that customers disliked automated phone systems, so AIG switched to real representatives. This change made customers happier and lowered costs. AIG also improved budgeting, customer retention, and found new business opportunities through survey outreach.
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Philadelphia Insurance Companies used Forsta to improve customer experience. They implemented Forsta-powered surveys, dashboards, and action management tools. This helped... them move from just collecting data to making changes across the company. The process became faster and smarter. They also added a more human touch to their work.
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Philadelphia Insurance Companies used Forsta Plus, Forsta Action Management, and Forsta Text Analytics to improve customer experience. They moved from... just collecting data to driving change across the company. The solution helped them act faster and smarter. Their approach became more human-focused with Forsta's tools.
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Philadelphia Insurance Companies used Forsta to improve customer experience. They moved from just collecting data to making changes across the... company. Forsta-powered surveys, dashboards, and action management helped them act faster and smarter. The solution added a more human touch to their processes. This led to better results for their customers.
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Forsta helped Bupa Global improve customer experience with integrated customer surveys, live comment analysis, and interactive dashboards. Bupa Global used... Forsta's software and consulting services to act on customer insights. They reduced customer lapses on product renewal by up to 7.8%. Their NPS increased by 6.2 points. Customer service scores rose by 6.7 points. In 2017, they raised and resolved 2,700 cases.
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eir Large Business used the Forsta platform to launch a Voice of the Customer program. They surveyed over 5,000 top... customers to measure satisfaction at key touchpoints. The program tracked Customer Effort and Net Promoter Score using automated surveys. Churn rates for voice and broadband dropped by 1.5% and 0.5%. Annual revenue savings reached €624k, and NPS rose by 24 points in one year.
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Forsta helped a large telecommunications provider identify $6M in annual revenue at risk. The provider used Forsta to connect customer... feedback with financial and behavioral data. They found that 71% of negative feedback from at-risk customers was linked to one streaming product. Over 3,000 high-risk customers were identified for targeted retention. The company used these insights to focus on customer retention and improve product decisions.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage millions of customer interactions across multiple brands. Nuuday used Forsta’s unified insights... platform to connect feedback, trigger surveys after key events, and uncover the reasons behind NPS scores. The solution integrated with their Microsoft Azure data warehouse, giving real-time visibility across the organization. Nuuday reduced survey setup time, improved agent coaching, and achieved higher NPS scores. The platform enabled consistent insights and stronger customer sentiment tracking.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage millions of customer interactions across multiple brands. Nuuday used Forsta’s unified insights... platform to scale feedback, integrate with Microsoft Azure, and deliver brand-specific experiences. They reduced survey setup time, improved design flexibility, and enabled faster agent coaching. The solution led to higher NPS scores, real-time reporting, and consistent insights across all brands.
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Forsta helped Nuuday, Denmark’s largest telecom provider, manage feedback from millions of customer interactions across multiple brands. Nuuday used Forsta’s... platform to create flexible surveys and trigger feedback after key events. All feedback was centralized and integrated with their Microsoft Azure data warehouse. This enabled faster agent coaching, improved survey design, and real-time reporting. Nuuday achieved higher NPS scores and better customer sentiment tracking.
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Forsta helped DHL Global Freight Forwarding embed the customer's voice across its business. The solution focused on improving customer experience... by gathering and using feedback. DHL aimed to better understand customer needs and act on insights. This approach supported stronger relationships and service improvements. The case highlights the value of customer feedback in logistics and freight forwarding.
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Forsta helped Heathrow Airport manage feedback from 500,000 passengers each year. Before, employees waited up to seven days for reports.... Now, the Heathrow Discovery portal gives instant access to dashboards and metrics. Staff can filter data, compare with 300 other airports, and get results in one day. This improved customer satisfaction tracking and made insights available to 300 internal stakeholders.
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Forsta Visualizations helps DHL Global Forwarding combine feedback from two major Voice of Customer programs. The platform integrates real-time NPS... data and annual survey results into a single portal. Over 1,500 team members in 68 countries use dashboards and alerts to act on customer feedback. Account managers get specific, actionable insights to resolve issues quickly. The system supports privacy, organizational mapping, and user permissions for a global business.
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Forsta Visualizations helps DHL Global Freight Forwarding connect teams in many countries. DHL uses Forsta to combine feedback from two... Voice of Customer surveys. The platform brings together real-time NPS data and annual survey results. This gives clear, simple, and actionable insights to staff. Team members can see customer issues and trends across regions. The system helps DHL deliver better service and respond quickly to customer needs.
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Forsta helped Heathrow Airport manage feedback from 500,000 passengers each year. Before, employees waited up to seven days for reports.... Now, the Heathrow Discovery portal gives instant access to dashboards and metrics. Staff can filter data, compare with 300 other airports, and get results in one day. The platform makes it easy for 300 stakeholders to use passenger insights to improve service.
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Forsta helped Liberty Hardware improve their business processes. The company used Forsta's solutions to address specific challenges. The case study... highlights how Liberty Hardware benefited from these tools. Results and detailed metrics are not provided in the available content.
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Liberty Hardware used Forsta’s Decipher platform to improve their in-house research. Before, their team spent too much time on manual... sample sourcing and survey programming. With Forsta, they now design and field surveys faster and more easily. The platform’s sample integration and project management support removed bottlenecks. Liberty Hardware’s research team can focus on insights, not logistics.
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Forsta’s Decipher platform helped Liberty Hardware’s in-house research team streamline their strategy. Manual sample sourcing was slow and complex before.... With Forsta, survey design and sample integration became fast and easy. The team now creates and fields surveys independently. Forsta’s project managers handle vendor vetting and study launches. This made research simpler, smarter, and scalable for Liberty Hardware.
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Forsta’s Decipher helped Liberty Hardware’s in-house research team streamline survey programming and sample sourcing. The team moved away from manual... vendor management to a seamless, integrated platform. Forsta’s intuitive tools let Liberty create and field surveys faster, with less technical hassle. The solution enabled smarter sampling and gave the team more control over research projects. Liberty Hardware now runs studies more efficiently and scales insights for business growth.
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Forsta helped a global sports apparel giant track its brand health worldwide. The company struggled with inconsistent data and high... costs from third-party vendors. Forsta provided expert brand tracking and standardized reporting across retail channels. The solution delivered reliable insights on customer experience in major markets. The brand now uses Forsta to monitor its reputation and performance globally.
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Forsta helped a global sports apparel giant standardize brand tracking worldwide. The company struggled with inconsistent data and high costs... from third-party vendors. Forsta's professional services team managed complex research projects and improved reporting across retail channels. The brand now gathers better insights on customer experience in key US and international markets.
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Forsta helped a global sports apparel giant track its brand health worldwide. The company struggled with inconsistent data and high... costs from third-party vendors. Forsta provided expert services and standardized reporting across retail channels. The brand now gathers customer feedback from key US and international markets. This partnership set a new standard for global brand tracking.
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Festo used Forsta to launch a global Voice of Customer program. The system collects over 21,000 customer interviews each year... in more than 40 countries. Festo manages 2,300+ customer alerts annually and follows up quickly with dissatisfied customers. The program helps reduce churn risk and finds new business opportunities. Festo now uses data to improve customer experience and drive continuous improvement worldwide.
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Forsta helped CSBA, a market research firm, spend less time writing reports and more time with clients. CSBA used Forsta's... dashboard software to streamline reporting and deliver data faster. The platform enabled CSBA to run three major benchmarking programs. In one energy sector program, satisfaction scores rose by 9% in a year. CSBA credits Forsta for making it easy to build reports and access key statistics.
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Forsta helped BAE Systems improve new hire onboarding with multi-channel surveys. BAE Systems used onboarding, 30-day, 180-day, and quality of... hire surveys to gather feedback from new employees and managers. The 180-day survey revealed new hires needed more support from managers. This insight led BAE Systems to change manager selection and training. The program now benefits both new and established employees.
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RS Group used Forsta Plus, Forsta Action Management, and Forsta Text Analytics to transform its Voice of Customer program. They moved from... static reporting to a dynamic, insights-led approach. Embedded digital feedback and strategic consulting helped RS Group improve business performance. The company also raised its customer experience maturity across the organization.
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Forsta Voice of Customer (VoC) software helps companies understand and improve customer experience. The platform gives a full view of... the customer journey across all channels and devices. It turns data into insights quickly and helps teams act on clear findings. Customers report that Forsta reinforces a customer-centric culture and provides a holistic view of the customer experience. The solution helps break down data silos and supports surveys, interviews, and customizable dashboards.
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