Overview: Forsta (formerly Confirmit) and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.
Forsta excels in market research and data analysis, making it ideal for large-scale enterprises and research industries. Listen360 emphasizes feedback collection and customer engagement, catering to mid-sized businesses and industries like non-profit and fitness, with a strong focus on customer satisfaction. Forsta offers enterprise-level analytics, while Listen360 provides extensive integration and security, appealing to businesses seeking robust software support.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
Forsta (formerly Confirmit) and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Forsta excels in market research, feedback collection, and engaging conversational surveys. read more →
Listen360 focuses on collecting feedback and managing communications effectively. read more →
Business Goals
Forsta helps enterprises improve customer satisfaction and scale best practices globally. read more →
Listen360 prioritizes improving customer satisfaction and enhancing digital presence. read more →
Core Features
Forsta offers robust analytics, custom reports, and data import capabilities. read more →
Listen360 provides extensive integration, strong security, and data management features. read more →
Vendor Support
Forsta supports users with 24/7 availability across multiple channels. read more →
Listen360 offers comprehensive 24/7 support, emphasizing chat and phone assistance. read more →
Segments and Industries
Forsta serves large enterprise and research-focused industries effectively. read more →
Listen360 caters to non-profit and health industries, as well as consumer services. read more →
Operational Alignment
Forsta suits enterprises needing extensive data capabilities across various channels. read more →
Listen360 is ideal for mid-market organizations seeking customer engagement tools. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Forsta (formerly Confirmit) in Action: Unique Use Cases
How does Forsta (formerly Confirmit) address your Market Research Challenges?
Why is Forsta (formerly Confirmit) the best choice for Collecting Feedback?
How efficiently Does Forsta (formerly Confirmit) manage your Campaign Management?
Listen360 Customer Engagement Platform in Action: Unique Use Cases
How can Listen360 Customer Engagement Platform optimize your Engaging Conversational Surveys Workflow?
Why is Listen360 Customer Engagement Platform the best choice for Advertisement?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How does Forsta (formerly Confirmit) facilitate Social Media Management?