Feedback Hub: Use-Cases, Insights and Reviews | 2026 Cuspera

Microsoft's Digital Crimes Unit, with support from TRM Labs and other partners, dismantled YAM Store, CoGUI, and Iron Man, services behind a global cybercrime marketplace. These services enabled over... 1 billion malicious messages, targeting Microsoft customers and others worldwide. Microsoft disabled over 20,000 accounts and blocked more than 100,000 domains to disrupt the scam operations.
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The Dutch Tax and Customs Administration has canceled its Microsoft 365 cloud rollout, opting for an open-source approach to enhance digital sovereignty. Concerns over information security and data c...ontrol prompted the decision. The transition will include on-premises email and open-source solutions for storage and collaboration by 2028.
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The Department of Veterans Affairs is conducting market research to explore alternatives to Microsoft products for its 540,000-user enterprise stack. This includes productivity, security, and identit...y solutions. The RFI seeks input on costs and integration, potentially for renegotiation with Microsoft. VA's process allows non-FedRAMP authorized vendors to compete, broadening the field for new entrants.
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Microsoft Customer and Partner Solutions (MCAPS) used Power Automate Process Mining to improve their demand generation process. The team analyzed event log data and used Copilot to find bottlenecks a...nd inefficiencies. They discovered that 20% of cases required rework and the review loop was the main bottleneck. By automating steps with Power Automate and Copilot, they expect to cut the process timeline from 12 weeks to 8 weeks. This case highlights the impact of AI-driven process mining and automation for marketing operations.
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Microsoft Incident Response investigated a BlackByte 2.0 ransomware attack. The attacker moved from initial access to full impact in under five days. They exploited unpatched Microsoft Exchange Serve...rs and used tools like Cobalt Strike and AnyDesk. The attacker stole credentials, moved laterally, and exfiltrated data using a custom tool. The attack caused major business disruption for the victim organization.
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Reliable Electric used Microsoft Power Platform to replace a costly, hard-to-use legacy system for work order estimation. The new PowerApps-based solution cut data entry time in half and made it easi...er for electricians to generate accurate proposals. The app connects directly to a SQL database, removing the need for manual copy-pasting and ensuring up-to-date information. Employees now have full control over their data and can quickly update estimates. The company expanded PowerApps use to other business processes, improving efficiency across the board.
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