Overview: Medallia Agent Connect and Feedback Hub as Customer Feedback Management Category solutions.
Medallia Agent Connect thrives in facilitating comprehensive customer feedback processes, providing strong support for mid-market to large enterprises across varied industries. Meanwhile, Feedback Hub, while more focused in scope with strengths in data integration and reporting features, caters specifically to large enterprises within marketing and advertising sectors. Each product showcases unique strengths tailored to distinct operational scales and industry applications.
Medallia Agent Connect: Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Feedback Hub: Feedback-hub allows users to share suggestions or report problems for Windows and apps. Participation in improvement programs can enhance user experience.
Medallia Agent Connect and Feedback Hub: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Medallia Agent Connect facilitates collecting feedback, using engaging conversational surveys, and performance management, catering to diverse operational needs. read more →
Feedback Hub focuses on collecting feedback, collaboration, and helpdesk management, designed for large enterprises with specific requirements. read more →
Business Goals
Medallia Agent Connect aims to improve customer satisfaction and efficiency, appealing to businesses aiming to build brand awareness and enhance product experiences. read more →
Feedback Hub drives efficiency and scales best practices, aligning with enterprises focused on marketing and advertising goals. read more →
Core Features
Medallia Agent Connect stands out with analytics, integration, and custom reports, meeting diverse operational demands across industries. read more →
Feedback Hub excels with robust integration, custom reporting, and data import/export capabilities, ideal for in-depth data analysis. read more →
Vendor Support
Medallia Agent Connect offers 24/7 support with options like chat and phone, catering to varying levels of support needs. read more →
Feedback Hub provides comprehensive 24/7 support, focusing on maintaining continuity for its large enterprise clients. read more →
Segments and Industries
Medallia Agent Connect serves mid to large markets in retail and consumer services, showing versatility across industries. read more →
Feedback Hub targets large enterprises, particularly in marketing, advertising, and telecommunications. read more →
Operational Alignment
Medallia Agent Connect effectively integrates into various workflows, supporting enterprises with complex needs. read more →
Feedback Hub fits within specific operational frameworks, serving the sophisticated needs of large enterprises. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Medallia Agent Connect in Action: Unique Use Cases
What benefits does Medallia Agent Connect offer for Collecting Feedback?
What benefits does Medallia Agent Connect offer for Engaging Conversational Surveys?
How can Medallia Agent Connect optimize your Coaching Workflow?
How efficiently Does Medallia Agent Connect manage your Performance Management?
How does Medallia Agent Connect facilitate Rating And Review Management?
Feedback Hub in Action: Unique Use Cases
How can Feedback Hub enhance your Helpdesk Management process?
What Are the key features of Feedback Hub for Campaign Management?
Integrations
Few Medallia Agent Connect Integrations
Few Feedback Hub Integrations
News
Latest Medallia Agent Connect News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
Latest Feedback Hub News
Microsoft commits to Google's interoperability protocol for AI agents - CIO Dive
Microsoft has joined Google's Agent2Agent (A2A) interoperability standards, collaborating with over 50 technology leaders to advance open AI agent protocols. Microsoft will soon launch a public preview of Agent2Agent in Foundry and Copilot Studio, enabling enterprise users to build multi-agent workflows across Azure AI and partner tools.
