QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The Q...uestionPro staff worked closely with me to develop a package that was aligned not only with my needs as a researcher but also within my budget." - Donald G. Hackmann

Peer review evidence (same sources as the product rating summary)

"...QuestionPro worked closely with us to develop a Customer Satisfaction Survey that integrated with SalesForce.com...." Case Study Digital Hands
"...For QuestionPro to be most effective the research study needs to be valid with survey data...." Peer review by John Baumgardner, Graduate Research Assistant, South Dakota State University
"...What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible...." Peer review by Philip D., Director, Derham Marketing Research Pty. Ltd.

QuestionPro Survey, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

QuestionPro Survey Customer wins, Customer success stories, Case studies

What Are the key features of QuestionPro Survey for Feedback Survey?

What benefits does QuestionPro Survey offer for Market Research?

What benefits does QuestionPro Survey offer for Customer Engagement Management?

How efficiently Does QuestionPro Survey manage your Collect Reviews & Rating?

What Are the key features of QuestionPro Survey for Gather Business Intelligence?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Donald G. Hackmann

Associate Professor and Interim Head (Department of Educational Organization and Leadership)

University of Illinois

QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The QuestionPro staff worked closely with me to develop... a package that was aligned not only with my needs as a researcher but also within my budget.

Testimonial By Donald G. Hackmann
QuestionPro Survey testimonial

Lauren Tucker

Vice President, Group Planning Director

The Martin Agency

QuestionPro offers consumer researchers a balance of flexibility and sophistication that is hard to find in other online survey services. This results in much more robust quantitative consumer insights that are critical to supporting relevant brand strategies and messages. Add to this QuestionPro's... high level of customer service, attention to detail and efficiency and you've got a great marketing research partner that you can depend on time and time again.

Testimonial By Lauren Tucker
QuestionPro Survey testimonial

Andreas Jetter

Marketing Director

Apaloo GmbH

We conducted a market observation for our mosquito patch MOSKINTO with QuestionPro and were amazed to quickly collect the defined number of 1000 cases via the QuestionPro online panel. The questionnaire design is simple and the data analysis very clear. The customer service of QuestionPro is excell...ent.

Testimonial By Andreas Jetter
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Donald G. Hackmann

Associate Professor and Interim Head (Department of Educational Organization and Leadership)

University of Illinois

QuestionPro has been an invaluable research tool. Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats. This product is definitely a time saver! The QuestionPro staff worked closely with me to develop... a package that was aligned not only with my needs as a researcher but also within my budget.

Testimonial By Donald G. Hackmann
QuestionPro Survey testimonial

Lauren Tucker

Vice President, Group Planning Director

The Martin Agency

QuestionPro offers consumer researchers a balance of flexibility and sophistication that is hard to find in other online survey services. This results in much more robust quantitative consumer insights that are critical to supporting relevant brand strategies and messages. Add to this QuestionPro's... high level of customer service, attention to detail and efficiency and you've got a great marketing research partner that you can depend on time and time again.

Testimonial By Lauren Tucker
QuestionPro Survey testimonial

Andreas Jetter

Marketing Director

Apaloo GmbH

We conducted a market observation for our mosquito patch MOSKINTO with QuestionPro and were amazed to quickly collect the defined number of 1000 cases via the QuestionPro online panel. The questionnaire design is simple and the data analysis very clear. The customer service of QuestionPro is excell...ent.

Testimonial By Andreas Jetter
 

Dubai Chambers Partners with QuestionPro to Set New Intelligence Benchmarks for 160, 000 Businesses

Dubai Chambers has transitioned from Qualtrics to QuestionPro to enhance its member engagement and operational excellence. This strategic move aims to modernize intelligence benchmarks for 160,000 bu...sinesses, focusing on member happiness and actionable insights. The partnership integrates high-fidelity benchmarking and strategic planning, aligning with Dubai's vision for global economic leadership.

Read on →

Massachusetts Convention Center Authority - Events Services - Large

QuestionPro Surveys helped the Massachusetts Convention Center Authority launch contactless health screening for COVID in under 2 days. The solution let visitors and staff complete health checks on t...heir own devices, replacing paper forms. Over 300 people were screened on the first day. This digital process improved safety and reduced liability for the facility. The switch from event surveys to health screening showed QuestionPro's flexibility and ease of use.

Field Museum - Non Profit Organization Management - Large

QuestionPro's WorkXO culture assessment helped Field Museum measure and align its workplace culture. Over 300 staff completed the survey, revealing traditionalist tendencies and communication gaps. T...he museum used these insights to create 41 action items focused on improving collaboration and information sharing. Quick wins included brown bag lunches, while bigger changes involved launching a new intranet and online community. The project enabled targeted culture change and ongoing measurement using QuestionPro's employee experience platform.

National Health Insurance Bahamas - Insurance - Large

QuestionPro helped National Health Insurance Bahamas collect feedback using online surveys. NHI used these surveys to track healthcare provider and beneficiary satisfaction. The platform supported qu...ality improvement plans and helped implement Universal Health Coverage. NHI improved healthcare quality and inspection processes. Other national organizations adopted the standards tracked by NHI.

The University of Newcastle - Education - Large

QuestionPro helped the University of Newcastle cut survey tool costs and improve research and student experience. The university used QuestionPro's Research and Customer Experience solutions to make ...survey research easier and manage data better. They migrated data from their old survey software and trained staff for a smooth transition. The platform enabled fast product enhancements and 24/7 support. This led to better data collection and analysis for research and student feedback.

American Cancer Society - Non Profit Organization Management - Very Large

QuestionPro Communities helped the American Cancer Society move the Cancer Prevention Study-3 to an online portal. This shift enabled more frequent, shorter surveys and faster data collection. The ne...w process improved participant engagement and allowed for timely insights. Over 304,000 participants joined the study. The platform supports both paper and online surveys for ongoing research.

The online survey software for efficient research

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Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

Zenloop, Listen360 Customer Engagement Platform, Simplesat and Delighted Platform are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (9)
Analytics

4.71/5

Read Reviews (412)
Custom Reports

4.38/5

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (9)
Analytics

4.71/5

Read Reviews (412)
Custom Reports

4.38/5

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

Partnership

QuestionPro and Ario Launch First Platform to Close the Say/Do Gap in Market Research

QuestionPro and Ario have formed a strategic partnership to launch a platform that integrates consumer-consented transaction data with survey insights, bridging the gap between consumer intent and actual behavior. This collaboration provides brands with a comprehensive view of consumer behavior, enabling more informed decision-making.

Partnership

QuestionPro and Ario Launch First Platform to Close the Say/Do Gap in Market Research

QuestionPro and Ario have formed a strategic partnership to launch a platform that integrates consumer-consented transaction data with qualitative and quantitative insights. This collaboration aims to bridge the gap between consumer intentions and actual purchasing behavior, providing brands with a comprehensive view of consumer actions and enhancing decision-making.

M&A

QuestionPro Acquires Fathom

QuestionPro has acquired Fathom to enhance its platform with advanced text analytics capabilities. This acquisition allows QuestionPro to integrate deep analysis of open-ended survey responses, leveraging AI and human oversight for improved data interpretation. The move positions QuestionPro in a higher-value segment, focusing on insights rather than just data collection, and maintains continuity for existing Fathom clients.

M&A

QuestionPro Acquires Fathom: Revolutionizing AI-Powered Open-Ended Analysis

QuestionPro has acquired Fathom, an AI startup specializing in qualitative research, to enhance its capabilities in analyzing open-ended feedback. This acquisition aims to integrate Fathom's AI technology into QuestionPro's platforms, improving the extraction of insights from customer and employee feedback. The move is expected to provide businesses with deeper understanding and actionable intelligence, enhancing strategic decision-making.

QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Financials

PRIVATE