QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"QuestionPro.com for AppExchange has provided an incredibly powerful and customizable solution for collecting customer feedback via online surveys. The solution provides a seamless integration between QuestionPro.com's web-based survey system and Sal...esforce.com's on-demand CRM system. The QuestionPro.com team was responsive and professional during implementation. We are looking forward to automating data collection across many of our business processes." - Tony Dubitsky

Peer review evidence (same sources as the product rating summary)

"...It offers an excellent panel for offline survey management...." Peer review by Jarold M., Researcher
"...QuestionPro has the breadth and depth of tools that a marketing researcher needs to do his job...." Testimonial by Nino Ninov, Director of Market Research & Analysis, Fairfield Language Technologies
"...Using this method, the ACS can test how participants like engaging with their organization once a month (as opposed to every three years) while also testing different platform functionalities...." Case Study American Cancer Society

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

QuestionPro Survey Customer wins, Customer success stories, Case studies

What solutions does QuestionPro Survey provide for Feedback Survey?

Why is QuestionPro Survey the best choice for Market Research?

How efficiently Does QuestionPro Survey manage your Customer Engagement Management?

How efficiently Does QuestionPro Survey manage your Collect Reviews & Rating?

How can QuestionPro Survey enhance your Gather Business Intelligence process?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Tony Dubitsky

Manager of Market Research

Great-West Healthcare

QuestionPro.com for AppExchange has provided an incredibly powerful and customizable solution for collecting customer feedback via online surveys. The solution provides a seamless integration between QuestionPro.com's web-based survey system and Salesforce.com's on-demand CRM system. The QuestionPr...o.com team was responsive and professional during implementation. We are looking forward to automating data collection across many of our business processes.

Testimonial By Tony Dubitsky
QuestionPro Survey testimonial

Elliot Martin

PhD Assistant Research Engineer

UC Berkeley

QuestionPro has provided us with an excellent online survey platform to complete our research. It offers unique question designs that allow us to collect information in sophisticated ways. The functionality of the survey platform also permits the use of advanced branching and logic, which has been ...very effective for us in tailoring surveys to individual respondents. Overall, QuestionPro has been a very practical tool for facilitating our research.

Testimonial By Elliot Martin
QuestionPro Survey testimonial

Benner Ulrich

Associate Director

UBS Investment Bank

As a research analyst, I find surveys are an important tool for gauging market trends and generating proprietary research products. I found QuestionPro's software to be an excellent solution for online surveys. Testimonial By Benner Ulrich
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Tony Dubitsky

Manager of Market Research

Great-West Healthcare

QuestionPro.com for AppExchange has provided an incredibly powerful and customizable solution for collecting customer feedback via online surveys. The solution provides a seamless integration between QuestionPro.com's web-based survey system and Salesforce.com's on-demand CRM system. The QuestionPr...o.com team was responsive and professional during implementation. We are looking forward to automating data collection across many of our business processes.

Testimonial By Tony Dubitsky
QuestionPro Survey testimonial

Elliot Martin

PhD Assistant Research Engineer

UC Berkeley

QuestionPro has provided us with an excellent online survey platform to complete our research. It offers unique question designs that allow us to collect information in sophisticated ways. The functionality of the survey platform also permits the use of advanced branching and logic, which has been ...very effective for us in tailoring surveys to individual respondents. Overall, QuestionPro has been a very practical tool for facilitating our research.

Testimonial By Elliot Martin
QuestionPro Survey testimonial

Benner Ulrich

Associate Director

UBS Investment Bank

As a research analyst, I find surveys are an important tool for gauging market trends and generating proprietary research products. I found QuestionPro's software to be an excellent solution for online surveys. Testimonial By Benner Ulrich
 

Dubai Chambers Partners with QuestionPro to Set New Intelligence Benchmarks for 160, 000 Businesses

Dubai Chambers has transitioned from Qualtrics to QuestionPro to enhance its member engagement and operational excellence. This strategic move aims to modernize intelligence benchmarks for 160,000 bu...sinesses, focusing on member happiness and actionable insights. The partnership integrates high-fidelity benchmarking and strategic planning, aligning with Dubai's vision for global economic leadership.

Read on →

Massachusetts Convention Center Authority - Events Services - Large

QuestionPro Surveys helped the Massachusetts Convention Center Authority launch contactless health screening for COVID in under 2 days. The solution let visitors and staff complete health checks on t...heir own devices, replacing paper forms. Over 300 people were screened on the first day. This digital process improved safety and reduced liability for the facility. The switch from event surveys to health screening showed QuestionPro's flexibility and ease of use.

Field Museum - Non Profit Organization Management - Large

QuestionPro's WorkXO culture assessment helped Field Museum measure and align its workplace culture. Over 300 staff completed the survey, revealing traditionalist tendencies and communication gaps. T...he museum used these insights to create 41 action items focused on improving collaboration and information sharing. Quick wins included brown bag lunches, while bigger changes involved launching a new intranet and online community. The project enabled targeted culture change and ongoing measurement using QuestionPro's employee experience platform.

National Health Insurance Bahamas - Insurance - Large

QuestionPro helped National Health Insurance Bahamas collect feedback using online surveys. NHI used these surveys to track healthcare provider and beneficiary satisfaction. The platform supported qu...ality improvement plans and helped implement Universal Health Coverage. NHI improved healthcare quality and inspection processes. Other national organizations adopted the standards tracked by NHI.

The University of Newcastle - Education - Large

QuestionPro helped the University of Newcastle cut survey tool costs and improve research and student experience. The university used QuestionPro's Research and Customer Experience solutions to make ...survey research easier and manage data better. They migrated data from their old survey software and trained staff for a smooth transition. The platform enabled fast product enhancements and 24/7 support. This led to better data collection and analysis for research and student feedback.

American Cancer Society - Non Profit Organization Management - Very Large

QuestionPro Communities helped the American Cancer Society move the Cancer Prevention Study-3 to an online portal. This shift enabled more frequent, shorter surveys and faster data collection. The ne...w process improved participant engagement and allowed for timely insights. Over 304,000 participants joined the study. The platform supports both paper and online surveys for ongoing research.

The online survey software for efficient research

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Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (9)
Analytics

4.71/5

Read Reviews (412)
Custom Reports

4.38/5

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5

Read Reviews (9)
Analytics

4.71/5

Read Reviews (412)
Custom Reports

4.38/5

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

Product

QuestionPro Delivers Full Platform Support Natively Across 230+ Languages

QuestionPro has expanded its platform to support over 230 languages natively, enhancing user experience by allowing each user to set their own language preference. This update includes right-to-left language support for Arabic, Hebrew, Persian, and Urdu, and uses AI-driven translation for rapid updates. The integration covers both the core and satellite applications.

M&A

QuestionPro Acquires Fathom to Lead in AI-Powered Open-Ended Analysis ...

QuestionPro has acquired Fathom, a text analytics platform, to enhance its AI-powered open-ended analysis capabilities. This acquisition will integrate Fathom's advanced text analytics into QuestionPro's platform, offering enhanced thematic coding, multilingual analysis, and flexible querying. This move aims to provide organizations with deeper insights from unstructured data, strengthening QuestionPro's leadership in AI-driven research solutions.

Partnership

QuestionPro and Ario Launch First Platform to Close the Say/Do Gap in Market Research

QuestionPro and Ario have formed a strategic partnership to launch a platform that integrates consumer-consented transaction data with survey insights, bridging the gap between consumer intent and actual behavior. This collaboration provides brands with a comprehensive view of consumer behavior, enabling more informed decision-making.

Partnership

QuestionPro and Ario Launch First Platform to Close the Say/Do Gap in Market Research

QuestionPro and Ario have formed a strategic partnership to launch a platform that integrates consumer-consented transaction data with qualitative and quantitative insights. This collaboration aims to bridge the gap between consumer intentions and actual purchasing behavior, providing brands with a comprehensive view of consumer actions and enhancing decision-making.

QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Financials

PRIVATE