QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service." - Paul Orwig

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

QuestionPro Survey Customer wins, Customer success stories, Case studies

Why is QuestionPro Survey the best choice for Feedback Survey?

How can QuestionPro Survey optimize your Market Research Workflow?

How can QuestionPro Survey enhance your Customer Engagement Management process?

How does QuestionPro Survey facilitate Collect Reviews & Rating?

How can QuestionPro Survey optimize your Gather Business Intelligence Workflow?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Paul Orwig

Senior Product Manager

Qwest Communications, Inc.
QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service. Testimonial By Paul Orwig
QuestionPro Survey testimonial

Bob Kuchay

Vice President

Woelfel Research, Inc.
We had a project that was so large that we weren't sure if it could be done over the Internet. All the possible combinations we needed to ask required over 30,000 unique variables. The programmers at QuestionPro customized the interviewing system to be able to handle the type and quantity of data. ...They completed the customization and programmed the questionnaire -- all in about a week. They were incredibly responsive, and did a great job.

Testimonial By Bob Kuchay
QuestionPro Survey testimonial

Amy K Lang

Quality compliance and development coordinator

Livingston Managed Services
When it came time to conduct our yearly Customer Service Satisfaction surveys we decided not only to move to an on-line format, but to also expand out customer selection tenfold. Question Pro was the best solution for us because of its amazingly easy survey creation tools as well as the dynamic sid...e-by-side matrix questions. The side-by-side matrix questions allow us to analyze the gap between our customer's perceived importance and their satisfaction with a particular aspect of our service. Having this valuable data allows us to continually improve our service and our customer's satisfaction. Question Pro's reporting capabilities have also made my job much quicker and easier then it ever was before.

Testimonial By Amy K Lang
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Paul Orwig

Senior Product Manager

Qwest Communications, Inc.
QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service. Testimonial By Paul Orwig
QuestionPro Survey testimonial

Bob Kuchay

Vice President

Woelfel Research, Inc.
We had a project that was so large that we weren't sure if it could be done over the Internet. All the possible combinations we needed to ask required over 30,000 unique variables. The programmers at QuestionPro customized the interviewing system to be able to handle the type and quantity of data. ...They completed the customization and programmed the questionnaire -- all in about a week. They were incredibly responsive, and did a great job.

Testimonial By Bob Kuchay
QuestionPro Survey testimonial

Amy K Lang

Quality compliance and development coordinator

Livingston Managed Services
When it came time to conduct our yearly Customer Service Satisfaction surveys we decided not only to move to an on-line format, but to also expand out customer selection tenfold. Question Pro was the best solution for us because of its amazingly easy survey creation tools as well as the dynamic sid...e-by-side matrix questions. The side-by-side matrix questions allow us to analyze the gap between our customer's perceived importance and their satisfaction with a particular aspect of our service. Having this valuable data allows us to continually improve our service and our customer's satisfaction. Question Pro's reporting capabilities have also made my job much quicker and easier then it ever was before.

Testimonial By Amy K Lang

Evolve Research

Evolve Research needed a cost-effective research solution that offered customization, advanced capabilities, and quality service. They wanted a platform to support complex and simple survey methodolo...gies, improve reporting times, and deliver better client insights. QuestionPro provided a solution with advanced tools like MaxDiff analysis, custom logic, and segmentation, along with strong customer support. This helped Evolve streamline research processes and maintain a flexible approach to projects.

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HelloFresh - Food & Beverages

HelloFresh needed a market research tool to support agile and decentralized research. They chose QuestionPro to allow different departments to conduct projects quickly and independently. The challeng...e was to find a platform that was intuitive for all stakeholders and maintained data quality. QuestionPro's solutions helped HelloFresh manage these challenges effectively.

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Danebury Research - Market Research

Danebury Research is a global market research company in the UK. They work with PR and communication industries to provide reliable data. They use QuestionPro's research solutions to deliver high-qua...lity data. This helps them produce global industry reports. They manage large-scale projects with up to 16,000 respondents. They ensure a 14-day turnaround for important projects.

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Turkington Martin - Design

Turkington Martin, a landscape architecture firm, used QuestionPro's survey platform to gather feedback for new residential sites during COVID-19. They needed a user-friendly platform for real-time i...nsights to enhance consultations. The platform helped them produce site plan graphics and 3D renders, aiding the planning process. Surveys were distributed by others, but Turkington Martin received the information directly, which was crucial for their needs.

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The Cholangiocarcinoma Foundation (CCF) - Non Profit Organization Management

QuestionPro helped the Cholangiocarcinoma Foundation collect insights from patients with rare cancer. CCF needed fast, secure, and sensitive survey tools for dose-finding oncology trials. QuestionPro... delivered advanced survey logic, HIPAA and GDPR compliance, and mobile-optimized surveys. Over 85% of responses came from mobile devices. Automated reminders raised response rates to nearly 90%. Real-time analytics let CCF act quickly on patient data.

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The Talent Strategy Group - Management Consulting

QuestionPro Workforce helped The Talent Strategy Group move their OPTM360 feedback tool from Qualtrics. TSG needed a customizable, scalable, and affordable platform for their global clients. Question...Pro enabled a smooth migration, custom survey creation, and personalized branding. TSG transitioned their multinational client base without business interruption. The partnership improved survey delivery and client experience for TSG.

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The online survey software for efficient research

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Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

Product

Share Dashboards with Custom Groups in QuestionPro EX Portal

QuestionPro has introduced a new feature in its Employee Experience Platform called Custom Groups Dashboard Sharing. This enhancement allows users to share dashboards with specific employee groups based on attributes like department, location, and role, improving data governance and user experience. The feature aims to provide targeted access to insights, enhancing data security and streamlining administration.

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Partnership

QuestionPro Launches Partnerships Ecosystem to Transform Research Industry

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform designed to enhance research capabilities through collaboration. This ecosystem integrates AI and automation, offering businesses access to advanced research tools. It aims to democratize research capabilities, enabling faster, smarter, and deeper insights. The ecosystem is available globally, with special offers for early adopters.

Read more →
Product

QuestionPro Launches Partnerships Ecosystem to Transform Research ...

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform uniting research, consulting, and AI partners to enhance research capabilities. This ecosystem offers faster, smarter, and deeper insights, democratizing access to advanced tools for businesses globally. It aims to foster collaboration and is available worldwide, with special offers for early adopters.

Read more →
Product

QuestionPro Launches Partnerships Ecosystem to Transform Research Industry

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform integrating research, consulting, and AI partners to enhance research capabilities. This ecosystem aims to provide faster, smarter, and deeper insights, democratizing access to advanced tools for businesses globally. It is now available worldwide, with special offers for early adopters.

Read more →

QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Company Website

https://www.questionpro.com/

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE