QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"The level of customer service and product tailoring I received with my corporate license was well worth spending the extra money. QuestionPro was terrific at providing emergency support when I needed it in the wee hours of the morning, and the fact ...that they were willing to create questionnaire features just for me was invaluable. This made moving from an academic department annual site license to a corporate annual license worth every penny." - Jennifer Jensen

Peer review evidence (same sources as the product rating summary)

"...Survey Analytics is the only way we gather customer feedback with minimal interruptions...." Peer review from Information Technology and Services
"...As a market researcher, this tool provides me the everything I need to meet the majority of my clients' needs including easy to use translation tools...." Peer review by John M., Managing Director
"...What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible...." Peer review by Philip D., Director, Derham Marketing Research Pty. Ltd.

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

QuestionPro Survey Customer wins, Customer success stories, Case studies

How can QuestionPro Survey enhance your Feedback Survey process?

What Are the key features of QuestionPro Survey for Market Research?

How can QuestionPro Survey optimize your Customer Engagement Management Workflow?

How can QuestionPro Survey enhance your Collect Reviews & Rating process?

What solutions does QuestionPro Survey provide for Gather Business Intelligence?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Jennifer Jensen

Assistant Professor

SUNY Albany

The level of customer service and product tailoring I received with my corporate license was well worth spending the extra money. QuestionPro was terrific at providing emergency support when I needed it in the wee hours of the morning, and the fact that they were willing to create questionnaire fea...tures just for me was invaluable. This made moving from an academic department annual site license to a corporate annual license worth every penny.

Testimonial By Jennifer Jensen
QuestionPro Survey testimonial

Scott Gurtin

Human Dimensions Specialist

Arizona Game and Fish Department

The Arizona Game and Fish Department has used multiple online surveys for human dimensions research. Question Pro is the most powerful tool by far and has the most options to conduct a variety of surveys. Question Pro services are within our government purchasing limits, and Question Pro has worked... with us to meet our unique needs. Their Help Section is quick to respond to questions. Question Pro is a critical tool that every government agency should have for conducting social science research.

Testimonial By Scott Gurtin
QuestionPro Survey testimonial

Neharika Vohra

Professor, Organizational Behavior Area,

Indian Institute of Management

I have used QuestionPro on three different occasions. On each occasion I had multiple questions in multiple formats and it was sent to more than 500 respondents. We found QuestionPro reliable and consistent in the various aspects of questionnaire administration-creating the questionnaire in the des...ired format, providing access to the respondents, collecting data at the backend, and then collating it. I think QuestionPro is a powerful tool for every researcher and management professional.

Testimonial By Neharika Vohra
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Jennifer Jensen

Assistant Professor

SUNY Albany

The level of customer service and product tailoring I received with my corporate license was well worth spending the extra money. QuestionPro was terrific at providing emergency support when I needed it in the wee hours of the morning, and the fact that they were willing to create questionnaire fea...tures just for me was invaluable. This made moving from an academic department annual site license to a corporate annual license worth every penny.

Testimonial By Jennifer Jensen
QuestionPro Survey testimonial

Scott Gurtin

Human Dimensions Specialist

Arizona Game and Fish Department

The Arizona Game and Fish Department has used multiple online surveys for human dimensions research. Question Pro is the most powerful tool by far and has the most options to conduct a variety of surveys. Question Pro services are within our government purchasing limits, and Question Pro has worked... with us to meet our unique needs. Their Help Section is quick to respond to questions. Question Pro is a critical tool that every government agency should have for conducting social science research.

Testimonial By Scott Gurtin
QuestionPro Survey testimonial

Neharika Vohra

Professor, Organizational Behavior Area,

Indian Institute of Management

I have used QuestionPro on three different occasions. On each occasion I had multiple questions in multiple formats and it was sent to more than 500 respondents. We found QuestionPro reliable and consistent in the various aspects of questionnaire administration-creating the questionnaire in the des...ired format, providing access to the respondents, collecting data at the backend, and then collating it. I think QuestionPro is a powerful tool for every researcher and management professional.

Testimonial By Neharika Vohra
 

Dubai Chambers Partners with QuestionPro to Set New Intelligence Benchmarks for 160, 000 Businesses

Dubai Chambers has transitioned from Qualtrics to QuestionPro to enhance its member engagement and operational excellence. This strategic move aims to modernize intelligence benchmarks for 160,000 bu...sinesses, focusing on member happiness and actionable insights. The partnership integrates high-fidelity benchmarking and strategic planning, aligning with Dubai's vision for global economic leadership.

Read on →
 

American Cancer Society - Non Profit Organization Management - Large

Atlanta, USA

QuestionPro Communities helped the American Cancer Society move its Cancer Prevention Study-3 surveys online. The new participant portal lets ACS collect data more often and get feedback faster. Part...icipants now complete shorter, more frequent surveys instead of long paper forms every three years. This change increases engagement and speeds up research decisions. ACS can now reach over 300,000 participants with timely, real-time data collection.

 

National Health Insurance Bahamas - Government Administration - Medium

Nassau, Bahamas

QuestionPro helped National Health Insurance Bahamas collect and analyze feedback from healthcare providers and beneficiaries. NHI used QuestionPro surveys to monitor facility performance and identif...y areas for improvement. The platform supported quality inspections and helped track satisfaction rates over time. Insights from the surveys led to better healthcare quality and supported the rollout of Universal Health Coverage in the Bahamas. Other national organizations adopted the standards tracked by NHI using QuestionPro.

 

University of Tennessee, Knoxville - Education - Large

Knoxville, USA

University of Tennessee, Knoxville switched from Qualtrics to QuestionPro to cut costs and keep advanced survey features. The Office of Information Technology led a committee to compare survey platfo...rms and manage the migration. QuestionPro fast-tracked feature development and supported legacy data migration. The university saved $916,492 over five years, a 70% reduction compared to renewing with Qualtrics. Now, university members use QuestionPro to support research and business engagement across Tennessee.

 

Energizer Holdings - Consumer Goods - Large

St. Louis, USA

QuestionPro Communities helped Energizer Holdings speed up research projects by 200%. The company built an online community to collect feedback and insights from customers and prospects. Community en...gagement rose to 55% participation each week. Energizer used the platform for brand testing, usability feedback, and high-frequency studies. The solution improved customer satisfaction and retention.

 

Northern Beaches Council - Government Administration - Large

Sydney, Australia

Northern Beaches Council used QuestionPro to collect community feedback and run surveys. They needed unlimited surveys, user access, and custom branding. QuestionPro enabled them to build robust surv...eys and improve data reporting. Features like cross-tabulation and advanced reporting made data analysis easier. The council now uses advanced tools like Max-Diff and sentiment analysis for deeper insights.

The online survey software for efficient research

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Frequently Asked Questions (FAQ)

What buyers ask before choosing QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

Product

Multi-Country Launch in QuestionPro Audience | QuestionPro

QuestionPro has introduced a multi-country launch feature in its Audience platform, enabling users to manage surveys across multiple countries simultaneously. This feature allows for a single setup with independent country-level targeting, cost estimation, and feasibility checks. It streamlines international studies by allowing markets to launch independently, preventing delays from slower markets.

Product

Give your global research team a speed boost with per-user language in QuestionPro

QuestionPro introduces Platform Language Support, allowing users to customize the interface language individually, enhancing global team efficiency. This feature supports over 230 languages, including right-to-left languages like Arabic, Hebrew, Persian, and Urdu, ensuring seamless user experience without additional IT setup.

Product

QuestionPro and Major Launch LMS Integrations for Canvas, Moodle, Blackboard, and Brightspace

QuestionPro and Major have developed integrations for LMS platforms Canvas, Moodle, Blackboard, and Brightspace. These integrations allow institutions to publish surveys directly into courses, enhancing feedback collection. Built using Major's platform, the process reduces development time significantly, offering a strategic advantage for educational institutions.

Product

QuestionPro Delivers Full Platform Support Natively Across 230+ Languages

QuestionPro has expanded its platform to support over 230 languages natively, enhancing user experience by allowing each user to set their own language preference. This update includes right-to-left language support for Arabic, Hebrew, Persian, and Urdu, and uses AI-driven translation for rapid updates. The integration covers both the core and satellite applications.

QuestionPro Survey Software Profile

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Financials

PRIVATE