QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"Questionpro combines powerful analysis software with an intuitive user interface. When coupled with their outstanding customer service, QuestionPro.com becomes a very useful tool for survey-based human subject public health research." - Alan W. Shindel

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on QuestionPro Survey Use Cases

What makes QuestionPro Survey ideal for Feedback Survey?

How efficiently Does QuestionPro Survey manage your Market Research?

What Are the key features of QuestionPro Survey for Customer Engagement Management?

What solutions does QuestionPro Survey provide for Collect Reviews & Rating?

What makes QuestionPro Survey ideal for Gather Business Intelligence?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Alan W. Shindel

M.D., Dept of Urology

University of California, San Francisco

Questionpro combines powerful analysis software with an intuitive user interface. When coupled with their outstanding customer service, QuestionPro.com becomes a very useful tool for survey-based human subject public health research. Testimonial By Alan W. Shindel
QuestionPro Survey testimonial

Carrie Frasier-Rothe

Project Manager

Nelnet

We currently have about 15 -20 users in various departments using the tool for their own team info, and personal project surveys. etc.. One of the media guys is just getting ready to use the survey in a 2 question popup for our web site users. I can tell you what my experience has been with using t...he tool so far while creating a survey for the Comm team. Overall, the tool has served it's primary function pretty well for us, which is to gather data from users and compile it into a central report. It's fairly easy to use and doesn't require a lot of in-depth training to get going. That's a great thing. There are a lot of great functions built into the tool as well, like the custom reporting options, and ability to administer accounts to others. The real-time CSR is also a HUGE help. Kudos on that one. They were able to direct me to links for answers I needed and when I could not do something myself, they fixed it on the back end (like removing the Nelnet graphic from the pre-formatted template they made for us).

Testimonial By Carrie Frasier-Rothe
QuestionPro Survey testimonial

Paul Orwig

Senior Product Manager

Qwest Communications, Inc.

QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service. Testimonial By Paul Orwig
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Alan W. Shindel

M.D., Dept of Urology

University of California, San Francisco

Questionpro combines powerful analysis software with an intuitive user interface. When coupled with their outstanding customer service, QuestionPro.com becomes a very useful tool for survey-based human subject public health research. Testimonial By Alan W. Shindel
QuestionPro Survey testimonial

Carrie Frasier-Rothe

Project Manager

Nelnet

We currently have about 15 -20 users in various departments using the tool for their own team info, and personal project surveys. etc.. One of the media guys is just getting ready to use the survey in a 2 question popup for our web site users. I can tell you what my experience has been with using t...he tool so far while creating a survey for the Comm team. Overall, the tool has served it's primary function pretty well for us, which is to gather data from users and compile it into a central report. It's fairly easy to use and doesn't require a lot of in-depth training to get going. That's a great thing. There are a lot of great functions built into the tool as well, like the custom reporting options, and ability to administer accounts to others. The real-time CSR is also a HUGE help. Kudos on that one. They were able to direct me to links for answers I needed and when I could not do something myself, they fixed it on the back end (like removing the Nelnet graphic from the pre-formatted template they made for us).

Testimonial By Carrie Frasier-Rothe
QuestionPro Survey testimonial

Paul Orwig

Senior Product Manager

Qwest Communications, Inc.

QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service. Testimonial By Paul Orwig

Case Studies

Education

CASE STUDY Muscat University

QuestionPro helped Muscat University improve student experience with better course evaluations. The university faced low response rates and slow, manual processes. QuestionPro made surveys easy to us...e and increased response rates. The platform gave better data accuracy and strong analytics. Muscat University used these insights to improve curriculum and student satisfaction. The evaluation process became faster and more efficient.

Human Resources

CASE STUDY Adecco Group

QuestionPro helped Adecco Group run global HR surveys. Adecco used QuestionPro to reach over 400,000 clients and employees in 15 languages. The platform made it easy to segment audiences and collect ...feedback. Adecco identified strengths, weaknesses, and brand position. They now run surveys twice a year to improve service and retention.

Human Resources

CASE STUDY CareerBuilder (Personified division)

QuestionPro helped CareerBuilder launch the Applicant Experience Survey. This tool surveys job applicants after they interact with recruiting ads and again after interviews. The system tracks feedbac...k in real time and gives companies insights into their hiring process. CareerBuilder saw 1.7 million completed surveys and a 75% increase in intelligence revenue. Over 3,500 companies now use these insights in 10 countries and multiple languages.

Financial Services

CASE STUDY U.S. Bancorp

QuestionPro survey software helped U.S. Bancorp's Corporate Procurement team collect feedback from internal customers. The team needed a simple way to measure satisfaction and participation. They cho...se QuestionPro for its hosted solution and easy setup. After testing, they used it to run ongoing surveys. The tool gave them valuable insights into customer satisfaction and service perception.

Education

CASE STUDY Fairfield Language Technologies

QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, run surveys for new product research. They needed a platform for survey deployment and data collection with built-in an...alytics. QuestionPro provided a hosted solution that let them evaluate and conduct many surveys. The company gained strong insights into market trends for language learning. The tool offered value and a wide range of features for marketing research.

Entertainment

CASE STUDY Dubai Parks and Resorts

QuestionPro helped Dubai Parks and Resorts bring their customer research in-house. The company faced high costs and data security issues with outsourced research. Using QuestionPro, they reduced rese...arch costs by 75%. Survey responses increased by up to 7%. They achieved 100% data protection and improved reporting. This led to a 33% increase in customer visits in nine months.

Video

The online survey software for efficient research

Video Thumbnail

Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

Product

Share Dashboards with Custom Groups in QuestionPro EX Portal

QuestionPro has introduced a new feature in its Employee Experience Platform called Custom Groups Dashboard Sharing. This enhancement allows users to share dashboards with specific employee groups based on attributes like department, location, and role, improving data governance and user experience. The feature aims to provide targeted access to insights, enhancing data security and streamlining administration.

Partnership

QuestionPro Launches Partnerships Ecosystem to Transform Research Industry

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform designed to enhance research capabilities through collaboration. This ecosystem integrates AI and automation, offering businesses access to advanced research tools. It aims to democratize research capabilities, enabling faster, smarter, and deeper insights. The ecosystem is available globally, with special offers for early adopters.

Product

QuestionPro Launches Partnerships Ecosystem to Transform Research ...

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform uniting research, consulting, and AI partners to enhance research capabilities. This ecosystem offers faster, smarter, and deeper insights, democratizing access to advanced tools for businesses globally. It aims to foster collaboration and is available worldwide, with special offers for early adopters.

Product

QuestionPro Launches Partnerships Ecosystem to Transform Research Industry

QuestionPro has launched the QuestionPro Partnerships Ecosystem, a platform integrating research, consulting, and AI partners to enhance research capabilities. This ecosystem aims to provide faster, smarter, and deeper insights, democratizing access to advanced tools for businesses globally. It is now available worldwide, with special offers for early adopters.

QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Financials

PRIVATE