QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

  • Collect Reviews & Rating
  • Gather Business Intelligence
  • Customer Success Management
  • Social Media Analytics
  • Communication Management
  • Collaboration
  • Contact List Management
See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

  • Measure Employee Experience
  • Assess Risk Exposure
See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"The flexible and responsive project management meets our requirements for the short-term nature and speed of studies to a high degree. The quality and proactivity of the project support as well as the speed in the implementation of the reporting als...o meets the highest demands." - Dr. Josef K ster

QuestionPro Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

  • Research
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

QuestionPro Survey Customer wins, Customer success stories, Case studies

Why is QuestionPro Survey the best choice for Feedback Survey?

How can QuestionPro Survey enhance your Market Research process?

What Are the key features of QuestionPro Survey for Customer Engagement Management?

How can QuestionPro Survey enhance your Collect Reviews & Rating process?

How can QuestionPro Survey enhance your Gather Business Intelligence process?

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Dr. Josef K ster

Team leader customer segmentation, customer foresight and innovation studies

BMW

The flexible and responsive project management meets our requirements for the short-term nature and speed of studies to a high degree. The quality and proactivity of the project support as well as the speed in the implementation of the reporting also meets the highest demands. Testimonial By Dr. Josef K ster
QuestionPro Survey testimonial

Sharanya Ramesh

Market Research Analyst

Instapage

QuestionPro has been a reliable partner in our journey as we go about executing research projects that have been an integral component in our decision making process. The research conducted using the platform has helped us deliver insightful reports to our top management. A highlight of QuestionPro... is the customer success team who are not only responsive but have strong research knowledge to understand issues and proactively provide their insights.

Testimonial By Sharanya Ramesh
QuestionPro Survey testimonial

John Knotts

Division 610 President

Air Force Sergeants Association

I want to take a moment to say thank you to your company. Providing our organization with a non-profit waiver to conduct very professional surveys will greatly increase our abilities. I wanted to send out a survey regarding our annual conventions and you provided us the tool to get this done profes...sionally and effectively. I suspect we'll be able to find out a lot more from our members with this one-year waiver and it will be very valuable. Thanks again.

Testimonial By John Knotts
CUSTOMERS TESTIMONIALS
QuestionPro Survey testimonial

Dr. Josef K ster

Team leader customer segmentation, customer foresight and innovation studies

BMW

The flexible and responsive project management meets our requirements for the short-term nature and speed of studies to a high degree. The quality and proactivity of the project support as well as the speed in the implementation of the reporting also meets the highest demands. Testimonial By Dr. Josef K ster
QuestionPro Survey testimonial

Sharanya Ramesh

Market Research Analyst

Instapage

QuestionPro has been a reliable partner in our journey as we go about executing research projects that have been an integral component in our decision making process. The research conducted using the platform has helped us deliver insightful reports to our top management. A highlight of QuestionPro... is the customer success team who are not only responsive but have strong research knowledge to understand issues and proactively provide their insights.

Testimonial By Sharanya Ramesh
QuestionPro Survey testimonial

John Knotts

Division 610 President

Air Force Sergeants Association

I want to take a moment to say thank you to your company. Providing our organization with a non-profit waiver to conduct very professional surveys will greatly increase our abilities. I wanted to send out a survey regarding our annual conventions and you provided us the tool to get this done profes...sionally and effectively. I suspect we'll be able to find out a lot more from our members with this one-year waiver and it will be very valuable. Thanks again.

Testimonial By John Knotts
 

Dubai Chambers Partners with QuestionPro to Set New Intelligence Benchmarks for 160, 000 Businesses

Dubai Chambers has transitioned from Qualtrics to QuestionPro to enhance its member engagement and operational excellence. This strategic move aims to modernize intelligence benchmarks for 160,000 bu...sinesses, focusing on member happiness and actionable insights. The partnership integrates high-fidelity benchmarking and strategic planning, aligning with Dubai's vision for global economic leadership.

National Health Insurance Bahamas - Insurance

QuestionPro helped National Health Insurance Bahamas collect feedback using online surveys. NHI wanted to reduce waiting times and improve care quality. They used QuestionPro to track satisfaction an...d monitor healthcare facilities. The platform supported universal health coverage and improved healthcare quality. Other national organizations adopted the standards tracked by NHI.

Madhi Foundation - Non Profit Organization Management

QuestionPro helped Madhi Foundation collect and analyze data for education programs in Tamil Nadu. The team used online and phone surveys to reach teachers, officials, and parents. QuestionPro's plat...form reduced data collection and analysis time by 3-4 days. The number of clicks in surveys dropped by 20% with better question types. The team saved 2-3 days by reusing survey templates. The solution was user-friendly and efficient for their needs.

Google - Internet

QuestionPro helped Google run a national student survey about campus email. Google faced problems with collecting and analyzing data from thousands of schools. QuestionPro used dynamic lookup tables ...to make it easy for students to select their school. Their reporting tools let Google compare results by state and school. The customized Spotlight Report showed students how their answers compared to others at their school. This made the survey fun and gave Google useful insights.

Potbelly - Restaurants

QuestionPro panel management software helped Potbelly grow its customer panel and improve research. Potbelly used the platform to listen to customers and build a strong community. The software was ea...sy to use and quick to set up. Potbelly valued the consulting and education hours included. The marketing insights team praised QuestionPro for great customer service and support.

Düsseldorf Marketing GmbH - Marketing And Advertising - Medium

QuestionPro helped Düsseldorf Marketing GmbH speed up data collection for city brand management. The CX platform made it easy to create and run online and offline surveys for events and panel studies.... Real-time analytics let the team act fast on visitor data and NPS scores. Integrated quota management supported targeted panel research. The company valued fast setup, strong service, and EU data hosting.

The online survey software for efficient research

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Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for QuestionPro Survey.

Where is QuestionPro Survey located?

QuestionPro Survey is headquartered at 9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA.
lightning

Peers used QuestionPro Survey for Feedback survey and market research

QuestionPro Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.71/5 ★

Read Reviews (412)
Custom Reports

4.38/5 ★

Read Reviews (601)

Software Failure Risk Guidance

?

for QuestionPro Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for QuestionPro Survey

QuestionPro Survey Software News

M&A

QuestionPro Acquires Patient Safety Group

QuestionPro has acquired Patient Safety Group (PSG), enhancing its healthcare offerings by integrating PSG's safety data collection platform with its analytics services. This acquisition aims to improve patient care by providing a comprehensive platform for healthcare systems. PSG will operate under QuestionPro, expanding services for healthcare industry clients.

Product

Introducing Journey Layers Reducing clutter to increase understanding

QuestionPro introduces Journey Layers, a new feature in its journey mapping tool that simplifies complex customer experience maps. This feature allows CX professionals to focus on specific phases and lanes, enhancing clarity and collaboration across teams. The layered approach supports better design and understanding of customer journeys, aligning with the reExperience model.

Product

QuestionPro LiveCast brings real-time video feedback to market research surveys

QuestionPro introduces LiveCast, a new feature that integrates real-time video feedback into surveys, enhancing qualitative insights. Available from February 6, 2026, LiveCast allows respondents to record video responses, which are then analyzed using AI for sentiment and emotional signals. This innovation aims to provide richer context and faster insights without disrupting existing workflows.

Product

QuestionPro Achieves ISO 42001 Certification, Strengthening Commitment to Ethical and Responsible AI Management - GlobeNewswire

QuestionPro has achieved the ISO/IEC 42001:2023 certification for its Artificial Intelligence Management System, emphasizing its commitment to ethical AI management. This certification ensures that QuestionPro's AI systems are designed and managed with fairness, transparency, and security. The certification process included a comprehensive audit by SIS Certifications Pvt. Ltd., reinforcing QuestionPro's position as a leader in responsible research technology.

QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Financials

PRIVATE