Overview: QuestionPro Survey and SmileBack as Customer Feedback Management Category solutions.

QuestionPro Survey and SmileBack both offer specific strengths in the Customer Feedback Management space. QuestionPro Survey excels at delivering comprehensive feedback tools, diverse channel capabilities, and robust support, making it ideal for large enterprises and educational institutions. SmileBack, with its focus on customer satisfaction, appeals to IT industries, offering strong analytics and integration features. Businesses can choose based on their need for extensive feedback features versus targeted satisfaction tools.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.

QuestionPro Survey and SmileBack: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

QuestionPro Survey supports feedback surveys, measures net promoter scores, and facilitates market research, aligning with large enterprises needing comprehensive feedback solutions. read more →

SmileBack focuses on collecting feedback and measuring CSAT, which suits businesses aimed at directly enhancing customer satisfaction and brand interaction. read more →

Business Goals

QuestionPro Survey helps measure customer and employee experience and assess risk, aligning with enterprises focused on deep analytical insights. read more →

SmileBack aims to improve customer satisfaction and brand presence, aligning with IT sector needs for customer-driven growth. read more →

Core Features

QuestionPro Survey features analytics, AI capabilities, and custom reports, catering to users who need data-driven decision-making tools. read more →

SmileBack offers strong analytics and custom reports, appealing to users who prioritize data import/export and integration capabilities. read more →

Vendor Support

QuestionPro Survey provides extensive 24/7, email, phone, and chat support, suitable for businesses requiring constant accessibility. read more →

SmileBack provides 24/7 support chiefly via email and phone, fitting smaller teams who prefer streamlined vendor communication. read more →

Segments and Industries

QuestionPro Survey is favored in large enterprises, the education sector, and non-profits, showing its versatility across different operational needs. read more →

SmileBack is popular in IT and telecommunications sectors, highlighting its appeal to technology-driven environments. read more →

Operational Alignment

QuestionPro Survey integrates well with large-scale operations across multiple feedback channels like websites and mobile. read more →

SmileBack fits well in environments prioritizing user-generated content and social media management, enhancing customer engagement efforts. read more →