SurveyMonkey CX Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Content Sharing
  • Collaboration
  • Training & Onboarding
  • Rating And Review Management
  • Online Polls
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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
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SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey CX works with different mediums / channels such as Promotions.

SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.

Reviews

"...NPS is used mainly to give our customers a voice to drive business improvement...." Peer review by Nick S., Aftermarket Inside Sales Lead

SurveyMonkey CX, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey CX

Top Industries

  • Financial Services
  • Human Resources
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SurveyMonkey CX Use Cases

How can SurveyMonkey CX optimize your Collecting Feedback Workflow?

How does SurveyMonkey CX address your Engaging Conversational Surveys Challenges?

How does SurveyMonkey CX facilitate Campaign Management?

Why is SurveyMonkey CX the best choice for Competitive Intelligence?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Case Study United Way

With compassion, dedication and generosity, the United Way envisions a community where all individuals and families can achieve their potential through education, financial stability, and housing.

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Case Study Dartmouth-Hitchcock

Advancing health and improving patient care through health sciences, education and research, Dartmouth-Hitchcock uses SurveyMonkey Apply to collect accreditation applications, helping doctors and nur...ses develop and strengthen their skill sets.

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CASE STUDY Sakura of America

Sakura of America uses SurveyMonkey for concept testing. They optimize pricing and collect market research data. This helps in product development.

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Case Study Food Banks Canada

Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity.

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Marketing and Advertising

CASE STUDY ClickUp

SurveyMonkey helped ClickUp with ad testing. They made data-driven marketing decisions. This was for a big game commercial.

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Sports

CASE STUDY Golden State Warriors

The Golden State Warriors use SurveyMonkey. They enhance customer experience. They conduct market research. They create an inclusive workplace.

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Frequently Asked Questions(FAQ)

for SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys

SurveyMonkey CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

SurveyMonkey Inc News

Product

SurveyMonkey Launches Trust Centre to Bolster Business Confidence, Fresh Ireland Data Reveals Compliance Challenges Persist Under GDPR

SurveyMonkey has launched a new Trust Centre to strengthen business confidence in its data security and privacy practices. The Trust Centre provides centralized resources on compliance, privacy, and security, helping organizations meet regulatory requirements such as GDPR. This launch comes as new research from Ireland highlights ongoing compliance challenges for businesses under GDPR.

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Company

SurveyMonkey Opens New Office in Costa Rica, Growing Regional Expertise and Building ...

SurveyMonkey has opened a new office in Costa Rica, expanding its regional presence and expertise in Latin America. This move supports the company's global growth strategy and enhances its ability to serve customers in the region.

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Executive

SurveyMonkey appoints Twilio and AWS veteran Meera Vaidyanathan as Chief Product Officer

SurveyMonkey named Meera Vaidyanathan, previously with Twilio and AWS, as its new chief product officer. Vaidyanathan brings deep experience in cloud and communications technology to lead SurveyMonkeys product strategy and innovation.

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Product

SurveyMonkey adds WhatsApp social sharing option | News - Research Live

SurveyMonkey has added a WhatsApp social sharing option to its platform, enhancing user engagement and sharing capabilities.

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SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE