SurveyMonkey CX: Use-Cases, Insights and Reviews | 2026 Cuspera

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use f...eatures will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.
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Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive vie...w of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.
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Christofle, a luxury tableware brand, has selected GetFeedback by Momentive to enhance its online customer experience. This agile CX solution will help Christofle gather real-time feedback from digit...al channels, addressing customer needs and improving satisfaction. GetFeedback's ease of implementation and integration with Salesforce supports Christofle's goal to build long-term customer relationships.
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Yu-Ai Kai used SurveyMonkey to gather feedback from its senior members after reopening post-pandemic. The nonprofit collected hundreds of survey responses to understand member needs and set new goals.... SurveyMonkey helped Yu-Ai Kai analyze data by age, gender, and location, leading to quick improvements like more parking and new class sessions. The organization achieved an NPS of 85, guiding future strategies and validating ongoing changes. Member feedback directly shaped programming and communications.
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SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable employee feedback. SurveyMonkey enabled YES to co...llect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.
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SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used multilingual surveys to improve employee engagement and customer satisfact...ion. The first global employee survey had a 78% response rate and a 46 eNPS. Learning and development surveys led to an 86% satisfaction score. Customer feedback helped woom improve bike assembly instructions and the unboxing experience.
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