SurveyMonkey CX Overview

This is a summary of the comprehensive capabilities and benefits of SurveyMonkey CX based on over 809 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

SurveyMonkey CX, SatisMeter, CustomerSure, Thematic, CustomerGauge, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if SurveyMonkey CX is right for your needs? Our Cuspera AI engine can evaluate how SurveyMonkey CX fits your specific business needs, industry, and context. Get your personalized assessment report today.

SurveyMonkey CX supports business goals such as:

  • Improve Customer Satisfaction
  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
  • Improve ROI

SurveyMonkey CX can help you with many activities, such as Collecting Feedback, Engaging Conversational Surveys, Campaign Management, Competitive Intelligence, Helpdesk Management, etc. It can help manage these activities if you use and Promotions for these needs. As a solution, SurveyMonkey CX's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.

SurveyMonkey CX was founded in 1999. Financial Services Vertical is its biggest customer base.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities peers achieved using SurveyMonkey CX.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Campaign Management , as the business use cases that they have been most satisfied while using SurveyMonkey CX.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (96)

"...The dashboard provides a great snapshot of your NPS across all lines of business...."
measuring net promoter score

4.78/5

Read Reviews (47)

"...We have introduced NPS monitoring by using targeted surveys which allows our client to provide valuable and immediate feedback about our services...."
Measuring CSAT

4.82/5

Read Reviews (14)

"...We were able to gather quick customer satisfaction information with ease...."
Engaging Conversational Surveys

4.11/5

Read Reviews (16)

"...Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions...."
engaging and following up

3.92/5

Read Reviews (13)

"...We use SurveyMOnkey to engage our social media audiences, and to poll staff on different things...."
Campaign Management

4.71/5

Read Reviews (14)

"...Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity...." Case Study Food Banks Canada
PEER EXPERIENCES
Collecting Feedback

4.78/5

Read Reviews (96)

"...The dashboard provides a great snapshot of your NPS across all lines of business...." Peer review by Barry B., Director of Operations, Health, Wellness and Fitness
measuring net promoter score

4.78/5

Read Reviews (47)

Measuring CSAT

4.78/5

Read Reviews (14)

Engaging Conversational Surveys

4.11/5

Read Reviews (16)

"...Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions...." Peer review
engaging and following up

4.11/5

Read Reviews (13)

Campaign Management

4.71/5

Read Reviews (14)

"...Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity...." Case Study Food Banks Canada

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 809 insights from peers and experts to help you assess how these SurveyMonkey CX use cases fit your Customer Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
Case Study United Way

With compassion, dedication and generosity, the United Way envisions a community where all individuals and families can achieve their potential through education, financial stability, and housing.

Read More
Case Study Food Banks Canada

Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity.

Read More
Case Study The Community Fund

Community Foundations of Canada chose SurveyMonkey Apply to make it easy for citizens to apply for grants, while streamlining the review and selection process across 191 community foundations.

Read More

Frequently Asked Questions(FAQ)

for SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SatisMeter, CustomerSure, Thematic and CustomerGauge are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.

Popular Business Setting

for SurveyMonkey CX

Top Industries

  • Financial Services
  • Human Resources
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used SurveyMonkey CX to Improve customer satisfaction and Increase sales & revenue

Peer and Expert Opinion on Features

for SurveyMonkey CX

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.09/5

Read Reviews (170)
Dashboard

3.83/5

Read Reviews (16)
Personalization

2.66/5

Read Reviews (11)
Survey themes library

4.39/5

Read Reviews (6)
bot

3.76/5

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.09/5

Read Reviews (170)
Dashboard

3.83/5

Read Reviews (16)
Personalization

2.66/5

Read Reviews (11)
Survey themes library

4.39/5

Read Reviews (6)
bot

3.76/5

Read Reviews (5)

IT and Other Capabilities

for SurveyMonkey CX

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.97/5

Read Reviews (72)
Data Export

3.71/5

Read Reviews (45)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.97/5

Read Reviews (72)
Data Export

3.71/5

Read Reviews (45)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.50/5

Read Reviews (103)
Chat Support

4.20/5

Read Reviews (12)
Email Support

4.03/5

Read Reviews (13)
Phone Support

4.03/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.50/5

Read Reviews (103)
Chat Support

4.20/5

Read Reviews (12)
Email Support

4.03/5

Read Reviews (13)
Phone Support

4.03/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.77/5

Read Reviews (41)
Custom Reports

3.94/5

Read Reviews (109)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.77/5

Read Reviews (41)
Custom Reports

3.94/5

Read Reviews (109)

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

Vendor Profile Details

Company Name

Surveymonkey

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Financials

IPO