SurveyMonkey CX Overview
This is a summary of the comprehensive capabilities and benefits of SurveyMonkey CX based on over 809 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SurveyMonkey CX, SatisMeter, CustomerSure, Thematic, CustomerGauge, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SurveyMonkey CX is right for your needs? Our Cuspera AI engine can evaluate how SurveyMonkey CX fits your specific business needs, industry, and context. Get your personalized assessment report today.
SurveyMonkey CX supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Campaign Management
- Competitive Intelligence
- Helpdesk Management
SurveyMonkey CX can help you with many business goals, such as Improve Customer Satisfaction, Increase Sales & Revenue, Acquire Customers, Grow Market Share, Improve ROI, etc. It can help manage these activities if you use Promotions for these needs. As a solution, SurveyMonkey CX's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.
SurveyMonkey CX was founded in 1999. Financial Services Vertical is its biggest customer base.
Reviews
"...Our most recent change based on survey monkey feedback was to change the duration of one of our programs (from 3 days to 2) - the session is now sleeker and more efficient due to this feedback...." Peer review by Administrator
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities peers achieved using SurveyMonkey CX.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Campaign Management , as the business use cases that they have been most satisfied while using SurveyMonkey CX.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Collecting Feedback |
4.78/5 ★ |
"...Our most recent change based on survey monkey feedback was to change the duration of one of our programs (from 3 days to 2) - the session is now sleeker and more efficient due to this feedback...." Peer review by Administrator |
measuring net promoter score |
4.78/5 ★ |
"...Easy to capture and analyze NPS as well as key drivers. ...." Peer review by Nicole B., Managing Director Process Improvement, Financial Services |
Measuring CSAT |
4.82/5 ★ |
"...We were able to gather quick customer satisfaction information with ease...." Peer review by Brittney V, Product Advisor, Automotive |
Engaging Conversational Surveys |
4.11/5 ★ |
"...UWIV Is a local nonprofit that is run by volunteers; by the people for the people, encouraging everyone to give back through community engagement and participation...." Case Study United Way |
engaging and following up |
3.92/5 ★ |
"...Great follow up tools to let your customer know you are actually doing something with their feedback. ...." Peer review by Jeff B., VP of Customer Service, Financial Services |
Campaign Management |
4.71/5 ★ |
"...Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity...." Case Study Food Banks Canada |
PEER EXPERIENCES | |
---|---|
Collecting Feedback |
4.78/5 ★ |
"...Our most recent change based on survey monkey feedback was to change the duration of one of our programs (from 3 days to 2) - the session is now sleeker and more efficient due to this feedback...." Peer review by Administrator |
|
measuring net promoter score |
4.78/5 ★ |
Measuring CSAT |
4.78/5 ★ |
Engaging Conversational Surveys |
4.11/5 ★ |
"...UWIV Is a local nonprofit that is run by volunteers; by the people for the people, encouraging everyone to give back through community engagement and participation...." Case Study United Way |
|
engaging and following up |
4.11/5 ★ |
Campaign Management |
4.71/5 ★ |
"...Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity...." Case Study Food Banks Canada |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 809 insights from peers and experts to help you assess how these SurveyMonkey CX use cases fit your Customer Feedback Management needs.
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study Food Banks CanadaRead More |
|
Case Study The Community FundRead More |
|
Case Study United WayRead More |
Frequently Asked Questions(FAQ)
for SurveyMonkey CX
What is SurveyMonkey CX used for?
What are the top features of SurveyMonkey CX?
Who uses SurveyMonkey CX?
What are SurveyMonkey CX alternatives?
Where is SurveyMonkey CX located?
Popular Business Setting
for SurveyMonkey CX
Top Industries
- Financial Services
- Human Resources
- Real Estate
Popular in
- Mid Market
- Enterprise
- Small Business
SurveyMonkey CX Alternatives
Peer and Expert Opinion on Features
for SurveyMonkey CX
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (170) |
Dashboard | Read Reviews (16) |
Personalization | Read Reviews (11) |
Survey themes library | Read Reviews (6) |
bot | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Embedded survey forms | Read Reviews (170) |
Dashboard | Read Reviews (16) |
Personalization | Read Reviews (11) |
Survey themes library | Read Reviews (6) |
bot | Read Reviews (5) |
IT and Other Capabilities
for SurveyMonkey CX
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (72) |
Data Export | Read Reviews (45) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (72) |
Data Export | Read Reviews (45) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (103) |
Chat Support | Read Reviews (12) |
Email Support | Read Reviews (13) |
Phone Support | Read Reviews (13) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (103) |
Chat Support | Read Reviews (12) |
Email Support | Read Reviews (13) |
Phone Support | Read Reviews (13) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Analytics | Read Reviews (41) |
Custom Reports | Read Reviews (109) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (1) |
Analytics | Read Reviews (41) |
Custom Reports | Read Reviews (109) |
Software Failure Risk Guidance
?for SurveyMonkey CX
Overall Risk Meter
Top Failure Risks for SurveyMonkey CX
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE