SurveyMonkey CX Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Content Sharing
  • Collaboration
  • Training & Onboarding
  • Rating And Review Management
  • Online Polls
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey CX works with different mediums / channels such as Promotions.

SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.

Reviews

"...(Net Promoter Score) solution, featuring in-built NPS benchmarking and analytics...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Being able to see customer data and feedback has allowed us to make product improvements that increased sales and gave our customers an overall better customer experience. . ...." Peer review by Dana P., Customer Experience Coordinator, Consumer Goods
"...We use SurveyMOnkey to engage our social media audiences, and to poll staff on different things...." Peer review by Administrator
"...Without it, it would have been really difficult to manage a program of this size. ..." Case Study The Community Fund

SurveyMonkey CX, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey CX

Top Industries

  • Financial Services
  • Human Resources
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

SurveyMonkey CX Customer wins, Customer success stories, Case studies

How can SurveyMonkey CX enhance your Collecting Feedback process?

What makes SurveyMonkey CX ideal for Engaging Conversational Surveys?

What Are the key features of SurveyMonkey CX for Campaign Management?

How does SurveyMonkey CX facilitate Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Avenue Securities Selects GetFeedback

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use f...eatures will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.

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Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback

Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive vie...w of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.

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Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience

Christofle, a luxury tableware brand, has selected GetFeedback by Momentive to enhance its online customer experience. This agile CX solution will help Christofle gather real-time feedback from digit...al channels, addressing customer needs and improving satisfaction. GetFeedback's ease of implementation and integration with Salesforce supports Christofle's goal to build long-term customer relationships.

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Yu-Ai Kai - Non Profit Organization Management - Small

San Jose, USA

Yu-Ai Kai used SurveyMonkey to gather feedback from its senior members after reopening post-pandemic. The nonprofit collected hundreds of survey responses to understand member needs and set new goals.... SurveyMonkey helped Yu-Ai Kai analyze data by age, gender, and location, leading to quick improvements like more parking and new class sessions. The organization achieved an NPS of 85, guiding future strategies and validating ongoing changes. Member feedback directly shaped programming and communications.

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YES Communities - Real Estate - Medium

Denver, USA

SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable employee feedback. SurveyMonkey enabled YES to co...llect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.

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woom - Consumer Goods - Medium

Austin, USA

SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used multilingual surveys to improve employee engagement and customer satisfact...ion. The first global employee survey had a 78% response rate and a 46 eNPS. Learning and development surveys led to an 86% satisfaction score. Customer feedback helped woom improve bike assembly instructions and the unboxing experience.

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Frequently Asked Questions(FAQ)

for SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys

SurveyMonkey CX Competitors

SurveyMonkey CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)

SurveyMonkey CX Integrations

SurveyMonkey CX integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.97/5 ★

Read Reviews (72)
Data Export

3.71/5 ★

Read Reviews (45)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for SurveyMonkey CX

Drip

4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Act-On

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

AskNicely

4.69 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Alchemer Enterprise Feedback Management Platform

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

SurveyMonkey Inc News

Partnership

SurveyMonkey Stays in the Fast Lane With Albon

SurveyMonkey has renewed its sponsorship partnership with Williams Formula 1 driver Alex Albon for the 2026 season. The collaboration involves using SurveyMonkey's platform to engage Albon's 6.6 million social media followers, generating insights for content and merchandise decisions. The 2025 campaign achieved 61.6 million impressions and 3.6 million engagements, exceeding expectations.

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Partnership

SurveyMonkey Extends Partnership with Alex Albon for the Remainder of ...

SurveyMonkey has renewed its partnership with Formula 1 driver Alex Albon for the remainder of the 2026 season. This collaboration continues to leverage SurveyMonkey's feedback tools to enhance fan engagement, turning insights into actionable strategies. The partnership, which began in 2025, has successfully increased fan interaction and brand presence in motorsport.

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Product

AI Transformation Of An Internet Era Success: The SurveyMonkey Story

SurveyMonkey is leveraging AI to enhance its business operations by embedding intelligence into decision-making processes and workflows. Led by Meenal Iyer, the company focuses on integrating AI with its extensive data to drive business impact, moving beyond experimentation to practical application. SurveyMonkey's AI initiatives include health score models for customer success and profile pulse agents for sales, both aimed at improving efficiency and outcomes.

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Product

SurveyMonkey Programs: Turn One Off Surveys Into Continuous Listening

SurveyMonkey introduces "SurveyMonkey Programs," a feature that transforms individual surveys into a continuous listening workflow. This new capability allows users to link surveys, receive expert recommendations, and track trends over time. Programs are designed for ongoing feedback initiatives, offering pre-built or customizable options for employee engagement, customer experience, and market research. Available in Advantage, Premier, and Enterprise plans, this feature aims to streamline feedback management and enhance decision-making.

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SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE