SurveyMonkey CX Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Content Sharing
  • Collaboration
  • Training & Onboarding
  • Rating And Review Management
  • Online Polls
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey CX works with different mediums / channels such as Promotions.

SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Through SurveyMonkey, I was able to get more honest feedback from customers regarding my products...." Peer review by Muneeba F, Head Of Operations, Research

Peer review evidence (same sources as the product rating summary)

"...Conduct customized NPS surveys, gather reliable reviews and feedback, and take measures accordingly and close the loop...." 10 Best Online Reputation Management Software to Up Your Game in 2020
"...Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions...." Peer review
"...I manage other programs and I plan events too, many of which have overlapping timelines...." Case Study United Way

SurveyMonkey CX, SmileBack, Simplesat, Thematic, Startquestion survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey CX

Top Industries

  • Financial Services
  • Human Resources
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

SurveyMonkey CX Customer wins, Customer success stories, Case studies

What benefits does SurveyMonkey CX offer for Collecting Feedback?

What solutions does SurveyMonkey CX provide for Engaging Conversational Surveys?

How does SurveyMonkey CX facilitate Campaign Management?

What Are the key features of SurveyMonkey CX for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Avenue Securities Selects GetFeedback

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use f...eatures will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.

Read on →
 

Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback

Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive vie...w of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.

Read on →
 

Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience

Christofle, a luxury tableware brand, has selected GetFeedback by Momentive to enhance its online customer experience. This agile CX solution will help Christofle gather real-time feedback from digit...al channels, addressing customer needs and improving satisfaction. GetFeedback's ease of implementation and integration with Salesforce supports Christofle's goal to build long-term customer relationships.

Read on →
 

Yu-Ai Kai - Non Profit Organization Management - Small

San Jose, USA

Yu-Ai Kai used SurveyMonkey to gather feedback from its senior members after reopening post-pandemic. The nonprofit collected hundreds of survey responses to understand member needs and set new goals.... SurveyMonkey helped Yu-Ai Kai analyze data by age, gender, and location, leading to quick improvements like more parking and new class sessions. The organization achieved an NPS of 85, guiding future strategies and validating ongoing changes. Member feedback directly shaped programming and communications.

Read more →
 

YES Communities - Real Estate - Medium

Denver, USA

SurveyMonkey helped YES Communities boost employee retention by 500%. The company switched from Qualtrics to SurveyMonkey for easier, more actionable employee feedback. SurveyMonkey enabled YES to co...llect candid insights through exit surveys, engagement surveys, and onboarding feedback. Survey completion rates jumped from 60% to 93%. YES used these insights to improve job descriptions, training, and benefits, leading to longer employee tenure.

Read more →
 

woom - Consumer Goods - Medium

Austin, USA

SurveyMonkey helped woom, a children's bike manufacturer, collect feedback from employees and customers worldwide. Woom used multilingual surveys to improve employee engagement and customer satisfact...ion. The first global employee survey had a 78% response rate and a 46 eNPS. Learning and development surveys led to an 86% satisfaction score. Customer feedback helped woom improve bike assembly instructions and the unboxing experience.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SmileBack, Simplesat, Thematic and Startquestion Survey are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys

SurveyMonkey CX Competitors

SurveyMonkey CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)

SurveyMonkey CX Integrations

SurveyMonkey CX integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.97/5 ★

Read Reviews (72)
Data Export

3.71/5 ★

Read Reviews (45)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for SurveyMonkey CX

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Brevo

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Cision Media Monitoring

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

SurveyMonkey Inc News

Product

SurveyMonkey Reintroduces GetFeedback, Our Easiest Website Feedback ...

SurveyMonkey has launched a new self-serve version of GetFeedback, designed to help marketing, product, and digital customer-experience teams collect in-the-moment customer feedback on websites. This revamped tool allows easy integration with a single line of code, enabling teams to capture feedback at critical moments to improve website experiences and connect visitor behavior with direct feedback.

Read more →
Product

Introducing GetFeedback by SurveyMonkey

SurveyMonkey introduces GetFeedback, a new website feedback solution designed to capture in-the-moment visitor insights. GetFeedback allows teams to collect feedback through customizable forms, identify friction points, and improve customer experiences. The solution offers low-code implementation, enabling quick deployment and integration into existing digital platforms.

Read more →
Product

SurveyMonkey Introduces LaunchPad for Automated Market Research

SurveyMonkey has launched LaunchPad, a suite for automated market research, offering guided setup, AI-powered insights, and a global survey panel. It enables marketers and product teams to conduct research quickly and affordably, with features like monadic testing and Van Westendorp analysis, without needing deep expertise or subscriptions.

Read more →
Product

SurveyMonkey LaunchPad Is Now Live

SurveyMonkey has launched LaunchPad, a suite of ten automated market research solutions designed for product and marketing professionals. LaunchPad offers ready-to-run solutions with built-in methodologies like monadic testing and MaxDiff, enabling users to validate ideas quickly. It integrates with a global market research panel and provides AI-powered insights, facilitating rapid and affordable research without needing extensive expertise.

Read more →

SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE