SurveyMonkey CX Overview
SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.
Business Priorities
Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.
SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data
SurveyMonkey CX works with different mediums / channels such as Promotions.
SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc. and SurveyMonkey CX support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SurveyMonkey CX analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Through SurveyMonkey, I was able to get more honest feedback from customers regarding my products...." Peer review by Muneeba F, Head Of Operations, Research
SurveyMonkey CX, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SurveyMonkey CX
Top Industries
- Financial Services
- Human Resources
- Real Estate
Popular in
- Mid Market
- Enterprise
- Small Business
SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.
SurveyMonkey CX Customer wins, Customer success stories, Case studies
How efficiently Does SurveyMonkey CX manage your Collecting Feedback?
What makes SurveyMonkey CX ideal for Engaging Conversational Surveys?
What Are the key features of SurveyMonkey CX for Campaign Management?
What makes SurveyMonkey CX ideal for Competitive Intelligence?
11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
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Read more →Frequently Asked Questions(FAQ)
for SurveyMonkey CX
What is SurveyMonkey CX used for?
What are the top features of SurveyMonkey CX?
Who uses SurveyMonkey CX?
What are SurveyMonkey CX alternatives?
Where is SurveyMonkey CX located?
Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys
SurveyMonkey CX Competitors
SurveyMonkey CX Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (41) |
| Custom Reports | Read Reviews (109) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (41) |
| Custom Reports | Read Reviews (109) |
SurveyMonkey CX Integrations
SurveyMonkey CX integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SurveyMonkey CX
Software Failure Risk Guidance
?for SurveyMonkey CX
Overall Risk Meter
Top Failure Risks for SurveyMonkey CX
SurveyMonkey Inc News
SurveyMonkey partners with Alex Albon for the 2025 Formula 1 season
SurveyMonkey has partnered with Formula 1 driver Alex Albon for the 2025 season. This collaboration aims to enhance fan engagement and team collaboration using SurveyMonkey's platform. The partnership will include branding on Albon's helmet and digital activations, showcasing how data-driven insights can improve performance in motorsport.
SurveyMonkey launches new AI Analysis Suite and design tools
SurveyMonkey has introduced its AI Analysis Suite and enhanced design tools, aimed at simplifying data interpretation and survey creation. The suite includes features like Analyze with AI for conversational data insights and Thematic Analysis for categorizing responses. These tools are available to Advantage-tier users, enhancing the platform's capabilities in transforming survey data into actionable insights.
Amit Prakash Joins SurveyMonkey As Chief Marketing Officer
Amit Prakash has joined SurveyMonkey as the Chief Marketing Officer. With over 20 years of experience at companies like Cloudflare and Amazon, he will focus on driving growth and enhancing customer experience. SurveyMonkey's CEO, Eric Johnson, emphasized Prakash's role in advancing the company's product-led growth strategy.
SurveyMonkey named an Inspiring Workplace in North America
SurveyMonkey has been named one of North America's top 100 Inspiring Workplaces by the Inspiring Workplaces Group for the second consecutive year. This recognition highlights the company's commitment to an inclusive and purpose-driven workplace culture, with a focus on employee feedback, diversity, and continuous improvement.
SurveyMonkey Inc Profile
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
