Product Business Settings

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Marketing Automation
Sales Enablement
Email Marketing
Team Collaboration

SurveyMonkey CX Product Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

How satisfied the customers are with SurveyMonkey CX use-cases

Reviews

"...Users can trigger personalized surveys through multiple channels, identify improvement areas using advanced analytics, and close the loop with customers by triggering follow-up actions...." Peer review

SurveyMonkey CX Customer Insights, Testimonials and Case Studies

What solutions does SurveyMonkey CX provide for Collecting Feedback?

How does SurveyMonkey CX address your Engaging Conversational Surveys Challenges?

How can SurveyMonkey CX optimize your Campaign Management Workflow?

How efficiently Does SurveyMonkey CX manage your Competitive Intelligence?

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Avenue Securities Selects GetFeedback

Avenue Securities has selected GetFeedback, a product by Momentive (formerly SurveyMonkey), to enhance its customer experience program. GetFeedback's integration with Salesforce and its easy-to-use f...eatures will help Avenue Securities gather customer insights and improve customer experiences. This move underscores Avenue's commitment to customer-centric operations.

Read on →
 

Barcel Hotel Group Selects Momentive To Power Its Global Customer Experience Program With GetFeedback

Barcel Hotel Group has selected Momentive's GetFeedback to enhance its global customer experience program. This agile CX solution, integrated with Salesforce, provides Barcel with a comprehensive vie...w of customer interactions, allowing the hotel chain to adapt quickly to changing customer expectations. GetFeedback's ease of deployment and integration capabilities make it a preferred choice for organizations seeking rapid CX improvements.

Read on →
 

Luxury Retailer Christofle Selects GetFeedback By Momentive To Bring In-store Excellence Online And Elevate Customer Experience

Christofle, a luxury tableware brand, has selected GetFeedback by Momentive to enhance its online customer experience. This agile CX solution will help Christofle gather real-time feedback from digit...al channels, addressing customer needs and improving satisfaction. GetFeedback's ease of implementation and integration with Salesforce supports Christofle's goal to build long-term customer relationships.

Read on →

ClickUp - Software Development

ClickUp wanted to create a big game ad for America's largest football event. They needed a quick and reliable way to test ads. ClickUp used SurveyMonkey to conduct ad testing and find a winning ad co...ncept. This helped them launch a multimillion dollar commercial with confidence.

Read on →

Tweezerman - Consumer Goods

SurveyMonkey helped Tweezerman improve its market research. Tweezerman used SurveyMonkey Audience to get real consumer input and track Net Promoter Score. The company quickly validated ideas and meas...ured brand health. This data helped Tweezerman launch better products and grow its global brand. Tweezerman now stays agile in the fast-changing beauty industry.

Read on →

Bill Wilson Center - Non Profit Organization Management

SurveyMonkey helps Bill Wilson Center collect feedback from its community programs. The nonprofit supports over 5,000 children, young adults, and families with housing, education, and counseling. Bef...ore SurveyMonkey, feedback data was not high-quality or widely available. With SurveyMonkey and Listen4Good, Bill Wilson Center now gathers actionable feedback to improve services and show impact. Leaders say the tool helps them understand and meet community needs.

Read on →
lightning

Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys

SurveyMonkey CX Competitors

SurveyMonkey CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)

SurveyMonkey CX Integrations

SurveyMonkey CX integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.97/5 ★

Read Reviews (72)
Data Export

3.71/5 ★

Read Reviews (45)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for SurveyMonkey CX

Dropbox

4.51 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HubSpot App Marketplace

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Brevo

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Kit (formerly ConvertKit)

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

SurveyMonkey Inc News

Product
 

Statistical Significance Calculator for A/B Testing - SurveyMonkey

SurveyMonkey introduces a statistical significance calculator for A/B testing. This tool helps users determine if differences in conversion rates between variants are statistically significant, ensuring informed decision-making. The calculator supports both one-sided and two-sided tests, offering insights into hypothesis testing, p-values, and confidence levels.

Read more →
Awards
 

SurveyMonkey - We are ringing in the New Year with exciting news ...

SurveyMonkey was recognized as a leader in the G2 Winter 2026 Reports, regaining the top spot in the Enterprise Grid Report for Online Form Builders and achieving the number one position globally for "Most Implementable" for SMBs. The company secured seven #1 rankings and placed in the top three of 77 reports.

Read more →
Partnership
 

SurveyMonkey partners with Alex Albon for the 2025 Formula 1 season

SurveyMonkey has partnered with Formula 1 driver Alex Albon for the 2025 season. This collaboration aims to enhance fan engagement and team collaboration using SurveyMonkey's platform. The partnership will include branding on Albon's helmet and digital activations, showcasing how data-driven insights can improve performance in motorsport.

Read more →
Product
 

SurveyMonkey launches new AI Analysis Suite and design tools

SurveyMonkey has introduced its AI Analysis Suite and enhanced design tools, aimed at simplifying data interpretation and survey creation. The suite includes features like Analyze with AI for conversational data insights and Thematic Analysis for categorizing responses. These tools are available to Advantage-tier users, enhancing the platform's capabilities in transforming survey data into actionable insights.

Read more →

SurveyMonkey Inc Profile

Company Name

SurveyMonkey Inc

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE