SurveyMonkey CX Overview

SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Campaign Management, as the business use cases that they have been most satisfied with while using SurveyMonkey CX.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Content Sharing
  • Collaboration
  • Training & Onboarding
  • Rating And Review Management
  • Online Polls
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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SurveyMonkey CX.

Other priorities:

  • Acquire Customers
  • Grow Market Share
  • Improve ROI
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
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SurveyMonkey CX Use-Cases and Business Priorities: Customer Satisfaction Data

SurveyMonkey CX works with different mediums / channels such as Promotions,

SurveyMonkey CX's features include Embedded Survey Forms, Dashboard, Personalization, etc.

Reviews

"...We have introduced NPS monitoring by using targeted surveys which allows our client to provide valuable and immediate feedback about our services...." Peer review by David M., Senior Business Systems Administrator

SurveyMonkey CX, SatisMeter, CustomerSure, Thematic, CustomerGauge, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SurveyMonkey CX

Top Industries

  • Financial Services
  • Human Resources
  • Real Estate

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SurveyMonkey CX is popular in Financial Services, Human Resources, and Real Estate and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on SurveyMonkey CX Use Cases

What makes SurveyMonkey CX ideal for Collecting Feedback?

SurveyMonkey CX collects customer feedback and facilitates the management of customer experience through a dedicated platform. The platform provides real-time Net Promoter Score (NPS) trends, analytics, and a global view of customer satisfaction. Limitations include a lack of automated rewards for feedback contributions.
"...SurveyMonkey is a user-friendly, industry leading, platform for tracking and trending customer satisfaction with robust analytics and filtering capabilities...." Peer review by Julie L., VP Client Experience, Hospital & Health Care

How can SurveyMonkey CX enhance your Engaging Conversational Surveys process?

SurveyMonkey Cx Engaging Conversational Surveys empower businesses to engage with customers through personalized surveys across multiple channels. The platform facilitates customer feedback collection, analysis, and follow-up actions, enabling businesses to improve customer experience and satisfaction. However, the software lacks control over the survey sending process and has limitations on the scope of follow-up questions.
"...Your customers interact with you across different channels, so meet them where they are...." SurveyMonkey CX is now part of GetFeedback

How does SurveyMonkey CX facilitate Campaign Management?

Why is SurveyMonkey CX the best choice for Competitive Intelligence?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SurveyMonkey CX solved their Customer Feedback Management needs. Cuspera uses 809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

COMPANY CASE STUDIES
SurveyMonkey CX case study

Food Banks Canada
Case Study Food Banks Canada

Food Banks Canada selected SurveyMonkey Apply to manage grant programs that build food bank capacity.

Read More
SurveyMonkey CX case study

The Community Fund
Case Study The Community Fund

Community Foundations of Canada chose SurveyMonkey Apply to make it easy for citizens to apply for grants, while streamlining the review and selection process across 191 community foundations.

Read More
SurveyMonkey CX case study

United Way
Case Study United Way

With compassion, dedication and generosity, the United Way envisions a community where all individuals and families can achieve their potential through education, financial stability, and housing.

Read More

Frequently Asked Questions(FAQ)

for SurveyMonkey CX

What is SurveyMonkey CX used for?

SurveyMonkey CX is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Collecting Feedback, Engaging Conversational Surveys and Campaign Management .

What are the top features of SurveyMonkey CX?

Embedded survey forms, Dashboard and Personalization are some of the top features of SurveyMonkey CX.

Who uses SurveyMonkey CX?

SurveyMonkey CX is used by Financial Services, Human Resources and Real Estate among other industries.

What are SurveyMonkey CX alternatives?

SatisMeter, CustomerSure, Thematic and CustomerGauge are popular alternatives for SurveyMonkey CX.

Where is SurveyMonkey CX located?

SurveyMonkey CX is headquartered at 1 Curiosity Way San Mateo, California 94403 United States.
lightning

Peers used SurveyMonkey CX for Collecting feedback and Engaging conversational surveys

SurveyMonkey CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (41)
Custom Reports

3.94/5 ★

Read Reviews (109)

Software Failure Risk Guidance

?

for SurveyMonkey CX

Overall Risk Meter

Low Medium High

Top Failure Risks for SurveyMonkey CX

Surveymonkey Feeds

LeanIn.Org|SurveyMonkey poll: parents and gender bias

04 Jun 2024 - source

The 19th|SurveyMonkey poll: Trump hush money verdict

04 Jun 2024 - source

Surveymonkey Profile

Company Name

Surveymonkey

Company Website

https://www.surveymonkey.com/

Year Founded

1999

HQ Location

1 Curiosity Way San Mateo, California 94403 United States

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE