CustomerSure Overview
CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.
CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.
Cuspera Reviews
17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities peers achieved using CustomerSure.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Playbook Creation , as the business use cases that they have been most satisfied while using CustomerSure.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes |
| measuring net promoter score |
4.95/5 ★ |
"...How to improve customer experience, and raise NPS and CSAT with your customer feedback programme. ..." The Financial Benefits of Customer Feedback |
| Measuring CSAT |
4.95/5 ★ |
"...How to improve customer experience, and raise NPS and CSAT with your customer feedback programme. ..." CustomerSure Customer Feedback Software |
| Engaging Conversational Surveys with E-Mail |
4.57/5 ★ |
"...Please leave your name and business email address so we can follow up with you...." The Financial Benefits of Customer Feedback |
| engaging and following up |
4.45/5 ★ |
"...NPS is more than a score, it has evolved into a full system, which emphasises the importance of closing the loop that is, following up with customers...." Which Satisfaction Metric? NPS, CSAT or CES? |
| Playbook Creation |
4.30/5 ★ |
"...Pricing Resources Customer Feedback Guides...." What questions should I ask on a customer service survey? |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes |
|
| measuring net promoter score |
4.97/5 ★ |
| Measuring CSAT |
4.97/5 ★ |
| Engaging Conversational Surveys with E-Mail |
4.57/5 ★ |
"...Please leave your name and business email address so we can follow up with you...." The Financial Benefits of Customer Feedback |
|
| engaging and following up |
4.57/5 ★ |
| Playbook Creation |
4.30/5 ★ |
"...Pricing Resources Customer Feedback Guides...." What questions should I ask on a customer service survey? |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 694 insights from peers and experts to help you assess how these CustomerSure use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for CustomerSure
What is CustomerSure?
What is CustomerSure used for?
What are the top features of CustomerSure?
Who uses CustomerSure?
What are CustomerSure alternatives?
Popular Business Setting
for CustomerSure
Top Industries
- Oil & Energy
- Food & Beverages
Popular in
- Small Business
Peers used CustomerSure to Improve customer satisfaction and Scale best practices
CustomerSure Alternatives
Peer and Expert Opinion on Features
for CustomerSure
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (57) |
| Calculator | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (57) |
| Calculator | Read Reviews (9) |
IT and Other Capabilities
for CustomerSure
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (101) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (101) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (26) |
Software Failure Risk Guidance
?for CustomerSure
Overall Risk Meter
Top Failure Risks for CustomerSure
Vendor Profile Details
HQ Location
Employees
1-10
Social
Financials
Private
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