CustomerSure Overview

CustomerSure enables businesses to effectively manage customer feedback through its AI-powered Voice of Customer (VoC) platform. This tool is designed for organizations aiming to enhance customer experience by transforming feedback into actionable insights. By leveraging expert consultancy, CustomerSure ensures that feedback is not only collected but also utilized to drive tangible improvements in customer satisfaction. A standout feature is its ability to seamlessly integrate feedback into existing processes, ensuring that customer-centric brands can maintain a competitive edge. This platform is ideal for companies prioritizing customer experience, offering a structured approach to understanding and acting on customer needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Playbook Creation, as the business use cases that they have been most satisfied with while using CustomerSure.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Training & Onboarding
  • Review Customer Feedback
  • Market Research
  • Sharing Knowledge
  • Rating And Review Management
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Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CustomerSure.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Build Brand Awareness
See all business priorities See less business priorities

CustomerSure Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerSure works with different mediums / channels such as E-Mail. Offline. Point Of Sale etc.

CustomerSure's features include Embedded Survey Forms, and Calculator. and CustomerSure support capabilities include 24/7 Support, AI Powered, Email Support, etc. also CustomerSure analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Software so you can gather, manage and respond to customer feedback, improve customer satisfaction and increase sales...." Peer review

CustomerSure, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.

Popular Business Setting

for CustomerSure

Top Industries

  • Oil & Energy
  • Food & Beverages

Popular in

  • Small Business

CustomerSure is popular in Oil & Energy, and Food & Beverages, and is widely used by Small Business,

CustomerSure Customer wins, Customer success stories, Case studies

How does CustomerSure address your Collecting Feedback Challenges?

How does CustomerSure address your Engaging Conversational Surveys Challenges?

Why is CustomerSure the best choice for Playbook Creation?

How does CustomerSure address your Contact List Management Challenges?

How does CustomerSure address your Helpdesk Management Challenges?

17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Barchester Healthcare - Hospital & Health Care

Barchester Healthcare used the CustomerSure VoC Platform to improve care quality across 250 homes and hospitals. They needed a robust feedback system to address challenges in customer experience. The... solution provided real-time feedback and worked for all age groups. As a result, Barchester saw higher quality ratings, better satisfaction, and improved occupancy rates. Their journey offers key insights for organizations managing multiple sites or diverse customer groups.

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Chartboost - Marketing And Advertising

CustomerSure helped Chartboost improve customer feedback quality and response rates. Chartboost wanted better evidence of their strong support for game developers. They chose CustomerSure for its eas...y Zendesk integration and flexible feedback options. Setup was quick with minimal development work. The team saw higher job satisfaction and more confidence in selling their service. CustomerSure's support team was responsive and professional throughout the process.

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Connect Housing - Social Housing

CustomerSure’s real-time feedback platform helped Connect Housing, a social housing provider in West Yorkshire, improve tenant satisfaction. They replaced manual feedback processes with a streamlined... system. The platform gave them real-time insights and actionable data. Connect Housing saw better engagement, higher Tenant Satisfaction Measures, and a positive trend in Net Promoter Score. The new system helps them understand and serve their diverse communities more effectively.

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Covéa Insurance - Insurance

CustomerSure helped Covéa Insurance improve its Voice of the Customer (VoC) programme. Covéa used the platform to collect real-time feedback and increase survey response rates. The solution gave Cové...a better customer insights and helped recognize employees. This led to better decision-making and higher employee motivation. Covéa strengthened customer insight and engagement with CustomerSure.

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Death Wish Coffee - Food & Beverages

CustomerSure helps Death Wish Coffee track and improve their NPS. The company needed to keep up with rapid growth and ensure customer happiness. CustomerSure provided easy-to-use, branded surveys and... fast support. Death Wish Coffee now quickly sees what to improve and acts on feedback. They launched a rewards program for almost 150,000 users based on customer input. Their NPS stays above 90% and survey response rates are over 20%.

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Digital Marketing Institute - Education

CustomerSure helped Digital Marketing Institute improve NPS, CSAT, and Customer Effort Score. DMI needed a unified way to collect feedback across all departments and customer journeys. They chose Cus...tomerSure for its easy feedback tools and helpful advice. Implementation was simple and gave DMI a clear view of customer experience. Since using CustomerSure, DMI saw increases in NPS, CSAT, and CES. Staff also received more positive feedback from customers.

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How to measure and increase the ROI of customer experience CustomerSure Webinar

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Frequently Asked Questions(FAQ)

for CustomerSure

What is CustomerSure?

CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.

CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.

What is CustomerSure used for?

CustomerSure is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Engaging Conversational Surveys and Playbook Creation .

What are the top features of CustomerSure?

Embedded survey forms, Calculator are some of the top features of CustomerSure.

Who uses CustomerSure?

CustomerSure is used by Oil & Energy, Food & Beverages among other industries.

What are CustomerSure alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for CustomerSure.
lightning

Peers used CustomerSure for Collecting feedback and Engaging conversational surveys

CustomerSure Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for CustomerSure

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerSure

Customer Sure Limited Profile

Company Name

Customer Sure Limited

Company Website

https://www.customersure.com/

Year Founded

2010

HQ Location

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE