CustomerSure: Product updates, Customer stories, and Insights | 2026 Cuspera

CustomerSure helped Covéa Insurance boost survey response rates and employee recognition. Covéa needed a flexible Voice of the Customer platform to collect feedback in real time. CustomerSure enabled... agile survey creation and A/B testing of invitations. This led to strong increases in response rates and better internal recognition for staff. The platform allowed Covéa to quickly adapt and improve their customer experience program.
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CustomerSure helped Polypipe Building Products collect real-time customer feedback. Before, Polypipe relied on outdated, anecdotal comments from sales. With CustomerSure, they now get up-to-date data... and useful reports. The system is easy to use and integrates with their business. Polypipe saw measurable improvements in customer satisfaction and set up improvement groups. Fast support and adaptability made the process smooth.
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CustomerSure helped GBG Plc run a global Voice of the Customer program. GBG needed a way for customers worldwide to give feedback easily and in real time. CustomerSure offered simple setup, strong su...pport, and easy integration with their CRM. The system made it fast to train new users and improved reporting. GBG can now respond to customer issues quickly and improve service. This led to better customer experience and faster problem resolution.
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CustomerSure helped Covéa Insurance improve their Voice of the Customer programme. Covéa used the platform to create and adjust surveys in real time. This made it easy to get fast feedback from custo...mers and broker partners. The tool let them test new survey questions and increase response rates with A/B testing. Covéa saw strong increases in survey responses and used feedback to boost employee recognition.
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CustomerSure helped Barchester Healthcare collect real-time feedback from 12,500 residents and patients across 250+ UK sites. The system made it easy for all age groups to share their views and for s...taff to act quickly on responses. Barchester saw year-on-year improvements in Net Promoter Score and achieved their highest ever quality ratings. The feedback system also provided evidence to regulators and supported high occupancy rates. CustomerSure's platform enabled a culture shift focused on quality care and customer experience.
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CustomerSure helped Death Wish Coffee improve customer experience with real-time feedback tools. The software made it easy to respond to customers and track urgent issues. Death Wish Coffee praised C...ustomerSure's fast and helpful support. The team found the system simple and effective for managing customer feedback. This led to better customer satisfaction and team performance.
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