CustomerSure Overview

CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.

CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.

Cuspera Reviews

17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities peers achieved using CustomerSure.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Playbook Creation , as the business use cases that they have been most satisfied while using CustomerSure.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.97/5

Read Reviews (205)

"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...."
measuring net promoter score

4.95/5

Read Reviews (63)

"...How to improve customer experience, and raise NPS and CSAT with your customer feedback programme. ..."
Measuring CSAT

4.95/5

Read Reviews (57)

"...How to improve customer experience, and raise NPS and CSAT with your customer feedback programme. ..."
Engaging Conversational Surveys with E-Mail

4.57/5

Read Reviews (12)

"...Please leave your name and business email address so we can follow up with you...." The Financial Benefits of Customer Feedback
engaging and following up

4.45/5

Read Reviews (8)

"...NPS is more than a score, it has evolved into a full system, which emphasises the importance of closing the loop that is, following up with customers...."
Playbook Creation

4.30/5

Read Reviews (9)

"...Pricing Resources Customer Feedback Guides...." What questions should I ask on a customer service survey?
PEER EXPERIENCES
Collecting Feedback

4.97/5

Read Reviews (205)

"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes
measuring net promoter score

4.97/5

Read Reviews (63)

Measuring CSAT

4.97/5

Read Reviews (57)

Engaging Conversational Surveys with E-Mail

4.57/5

Read Reviews (12)

"...Please leave your name and business email address so we can follow up with you...." The Financial Benefits of Customer Feedback
engaging and following up

4.57/5

Read Reviews (8)

Playbook Creation

4.30/5

Read Reviews (9)

"...Pricing Resources Customer Feedback Guides...." What questions should I ask on a customer service survey?

16+ more Business Use Cases

Our AI advisor, Wyz, harnessed 694 insights from peers and experts to help you assess how these CustomerSure use cases fit your Customer Feedback Management needs.

Frequently Asked Questions(FAQ)

for CustomerSure

What is CustomerSure?

CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.

What is CustomerSure used for?

CustomerSure is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Engaging Conversational Surveys and Playbook Creation .

What are the top features of CustomerSure?

Embedded survey forms, Calculator are some of the top features of CustomerSure.

Who uses CustomerSure?

CustomerSure is used by Oil & Energy, Food & Beverages among other industries.

What are CustomerSure alternatives?

Startquestion Survey, SmileBack, Surveypal Platform and Thematic are popular alternatives for CustomerSure.

Popular Business Setting

for CustomerSure

Top Industries

  • Oil & Energy
  • Food & Beverages

Popular in

  • Small Business

Peers used CustomerSure to Improve customer satisfaction and Scale best practices

Peer and Expert Opinion on Features

for CustomerSure

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.83/5

Read Reviews (57)
Calculator

4.63/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.83/5

Read Reviews (57)
Calculator

4.63/5

Read Reviews (9)

IT and Other Capabilities

for CustomerSure

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.78/5

Read Reviews (48)
Data Export

4.70/5

Read Reviews (23)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.78/5

Read Reviews (48)
Data Export

4.70/5

Read Reviews (23)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (101)
Email Support

3.59/5

Read Reviews (2)
Chat Support

3.33/5

Read Reviews (1)
Phone Support

3.33/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.87/5

Read Reviews (101)
Email Support

3.59/5

Read Reviews (2)
Chat Support

3.33/5

Read Reviews (1)
Phone Support

3.33/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.74/5

Read Reviews (2)
Custom Reports

4.75/5

Read Reviews (37)
Analytics

4.73/5

Read Reviews (26)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.74/5

Read Reviews (2)
Custom Reports

4.75/5

Read Reviews (37)
Analytics

4.73/5

Read Reviews (26)

Software Failure Risk Guidance

?

for CustomerSure

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerSure

Vendor Profile Details

Company Name

Customersure

Year Founded

2010

HQ Location

Employees

1-10

Social

Financials

Private