CustomerSure Overview
This is a summary of the comprehensive capabilities and benefits of CustomerSure based on over 694 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CustomerSure, Startquestion survey, SmileBack, Surveypal Platform, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CustomerSure is right for your needs? Our Cuspera AI engine can evaluate how CustomerSure fits your specific business needs, industry, and context. Get your personalized assessment report today.
CustomerSure supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Playbook Creation
- Contact List Management
- Helpdesk Management
CustomerSure can help you with many business goals, such as Improve Customer Satisfaction, Scale Best Practices, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use E-Mail Offline Point Of Sale etc. for these needs. As a solution, CustomerSure's capabilities include Embedded Survey Forms, and Calculator.
CustomerSure was founded in 2010. Oil & Energy Vertical is its biggest customer base.
Reviews
"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes
Cuspera Reviews
17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities peers achieved using CustomerSure.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Playbook Creation , as the business use cases that they have been most satisfied while using CustomerSure.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes |
| measuring net promoter score |
4.95/5 ★ |
"...Our own NPS score has been in the high 80s consistently for many years...." Support Packages: CustomerSure |
| Measuring CSAT |
4.95/5 ★ |
"...CustomerSure makes it easy to manage feedback, collect NPS and CSAT, share the results around your business...." Peer review from CustomerSure |
| Engaging Conversational Surveys with E-Mail |
4.57/5 ★ |
"...Customer service interactions can only do a little to improve loyalty, but can do a lot to destroy it..." Which Satisfaction Metric? NPS, CSAT or CES? |
| engaging and following up |
4.45/5 ★ |
"...t expect that to be read that quickly or thank you for taking the time to follow up on that for me ...." GBGroup Case Studies |
| Playbook Creation |
4.30/5 ★ |
"...Pricing Resources Customer Feedback Guides...." CustomerSure |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.97/5 ★ |
"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes |
|
| measuring net promoter score |
4.97/5 ★ |
| Measuring CSAT |
4.97/5 ★ |
| Engaging Conversational Surveys with E-Mail |
4.57/5 ★ |
"...Customer service interactions can only do a little to improve loyalty, but can do a lot to destroy it..." Which Satisfaction Metric? NPS, CSAT or CES? |
|
| engaging and following up |
4.57/5 ★ |
| Playbook Creation |
4.30/5 ★ |
"...Pricing Resources Customer Feedback Guides...." CustomerSure |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 694 insights from peers and experts to help you assess how these CustomerSure use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for CustomerSure
What is CustomerSure?
What is CustomerSure used for?
What are the top features of CustomerSure?
Who uses CustomerSure?
What are CustomerSure alternatives?
Popular Business Setting
for CustomerSure
Top Industries
- Oil & Energy
- Food & Beverages
Popular in
- Small Business
Peers used CustomerSure to Improve customer satisfaction and Scale best practices
CustomerSure Alternatives
Peer and Expert Opinion on Features
for CustomerSure
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (57) |
| Calculator | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (57) |
| Calculator | Read Reviews (9) |
IT and Other Capabilities
for CustomerSure
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (101) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (101) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (37) |
| Analytics | Read Reviews (26) |
Software Failure Risk Guidance
?for CustomerSure
Overall Risk Meter
Top Failure Risks for CustomerSure
Vendor Profile Details
HQ Location
Employees
1-10
Social
Financials
PRIVATE
Get a personalised risk report for CustomerSure
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