CustomerSure Overview

Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Playbook Creation, as the business use cases that they have been most satisfied with while using CustomerSure.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Training & Onboarding
  • Review Customer Feedback
  • Market Research
  • Sharing Knowledge
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CustomerSure.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Build Brand Awareness
See all business priorities See less business priorities

CustomerSure Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerSure works with different mediums / channels such as E-Mail, Offline, Point Of Sale, etc.

CustomerSure's features include Embedded Survey Forms, and Calculator.

Reviews

"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes

CustomerSure, Startquestion survey, SmileBack, Surveypal Platform, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CustomerSure

Top Industries

  • Oil & Energy
  • Food & Beverages

Popular in

  • Small Business

CustomerSure is popular in Oil & Energy, and Food & Beverages, and is widely used by Small Business,

Comprehensive Insights on CustomerSure Use Cases

How does CustomerSure address your Collecting Feedback Challenges?

Customersure provides a platform for collecting, managing, and responding to customer feedback. The software segments customer feedback to identify areas for improvement and provides evidence to support these findings. CustomerSure helps organizations increase customer satisfaction and drive sales.
"...Your survey is fundamental to getting NPS right - learn with examples and templates the best practices for an NPS survey. ..." CustomerSure

What Are the key features of CustomerSure for Engaging Conversational Surveys?

Customersure Engaging Conversational Surveys offer guidance on designing effective surveys, including crafting engaging questions and writing trustworthy emails. It provides tools to track survey performance metrics like deliverability, engagement, abandonment, and response rates. Customersure also emphasizes the importance of following up with customers to address their feedback and maximize customer satisfaction.
"...We also advise on all the extra things that affect your results, like asking the right questions at the right time, designing trustworthy covering emails, and following up effectively. ..." Support Packages: CustomerSure

How does CustomerSure address your Playbook Creation Challenges?

What Are the key features of CustomerSure for Contact List Management?

What benefits does CustomerSure offer for Helpdesk Management?

16+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Video

How to measure and increase the ROI of customer experience CustomerSure Webinar

Video Thumbnail

Frequently Asked Questions(FAQ)

for CustomerSure

What is CustomerSure?

CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.

CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.

What is CustomerSure used for?

CustomerSure is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Engaging Conversational Surveys and Playbook Creation .

What are the top features of CustomerSure?

Embedded survey forms, Calculator are some of the top features of CustomerSure.

Who uses CustomerSure?

CustomerSure is used by Oil & Energy, Food & Beverages among other industries.

What are CustomerSure alternatives?

Startquestion Survey, SmileBack, Surveypal Platform and Thematic are popular alternatives for CustomerSure.
lightning

Peers used CustomerSure for Collecting feedback and Engaging conversational surveys

CustomerSure Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for CustomerSure

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerSure

Customersure Profile

Company Name

Customersure

Company Website

https://www.customersure.com/

Year Founded

2010

HQ Location

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE