CustomerSure Overview

CustomerSure enables businesses to effectively manage customer feedback through its AI-powered Voice of Customer (VoC) platform. This tool is designed for organizations aiming to enhance customer experience by transforming feedback into actionable insights. By leveraging expert consultancy, CustomerSure ensures that feedback is not only collected but also utilized to drive tangible improvements in customer satisfaction. A standout feature is its ability to seamlessly integrate feedback into existing processes, ensuring that customer-centric brands can maintain a competitive edge. This platform is ideal for companies prioritizing customer experience, offering a structured approach to understanding and acting on customer needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Playbook Creation, as the business use cases that they have been most satisfied with while using CustomerSure.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Training & Onboarding
  • Review Customer Feedback
  • Market Research
  • Sharing Knowledge
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CustomerSure.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Build Brand Awareness
See all business priorities See less business priorities

CustomerSure Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerSure works with different mediums / channels such as E-Mail. Offline. Point Of Sale etc.

CustomerSure's features include Embedded Survey Forms, and Calculator. and CustomerSure support capabilities include 24/7 Support, AI Powered, Email Support, etc. also CustomerSure analytics capabilities include Custom Reports, and Analytics.

Reviews

"...CustomerSure makes it easy to manage feedback, collect NPS and CSAT, share the results around your business...." Peer review from CustomerSure

Peer review evidence (same sources as the product rating summary)

"...Spark use CustomerSure to Reduce Complaint Volume, Improve First Contact Resolution, and Measurably Improve Satisfaction...." Case Studies: CustomerSure
"...t expect that to be read that quickly or thank you for taking the time to follow up on that for me ...." GBGroup Case Studies
"...Pricing Resources Customer Feedback Guides...." What questions should I ask on a customer service survey?

CustomerSure, SmileBack, Simplesat, Thematic, Startquestion survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.

Popular Business Setting

for CustomerSure

Top Industries

  • Oil & Energy
  • Food & Beverages

Popular in

  • Small Business

CustomerSure is popular in Oil & Energy, and Food & Beverages, and is widely used by Small Business,

CustomerSure Customer wins, Customer success stories, Case studies

What makes CustomerSure ideal for Collecting Feedback?

How does CustomerSure address your Engaging Conversational Surveys Challenges?

How can CustomerSure enhance your Playbook Creation process?

What benefits does CustomerSure offer for Contact List Management?

What makes CustomerSure ideal for Helpdesk Management?

17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Cova Insurance selects CustomerSure as its VoC provider

Cova Insurance has selected CustomerSure as its Voice of the Customer (VoC) software provider. This decision follows a tender process aimed at enhancing Cova's customer feedback capabilities. Custome...rSure will support Cova in gathering actionable insights to improve customer experience, aligning with new Consumer Duty guidance from the Financial Conduct Authority.

Read on →
 

GBG - Information Technology And Services - Large

Chester, UK

GBG used CustomerSure to run their global Voice of the Customer program. They needed a way for customers worldwide to give feedback easily and in real time. CustomerSure met their needs for global co...verage, multi-language support, and CRM integration. The system was easy to use and quick to implement. GBG now responds to customer feedback faster and improves service based on real-time insights.

Read more →
 

iamproperty - Real Estate - Medium

Newcastle upon Tyne, UK

CustomerSure helped iamproperty collect real-time feedback from vendors, buyers, and partner agents. The platform sent surveys at key points in the property transaction process. This gave iamproperty... weekly insights from 200–300 responses. Within a year, customer satisfaction rose by 7% and NPS improved by 9 points. Teams now act quickly on feedback, improving service and strengthening relationships.

Read more →
 

GBG - Information Technology And Services - Large

Chester, UK

GBG used CustomerSure to run their global Voice of the Customer programme. They needed a solution with global coverage, multi-language support, and easy CRM integration. CustomerSure helped them coll...ect real-time feedback from customers worldwide. The system was easy to use and quick to implement. GBG improved customer experience by responding quickly to feedback and fixing issues fast.

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Digital Marketing Institute - Education - Medium

Blackrock, Ireland

CustomerSure helped Digital Marketing Institute unify their customer feedback process. Before, feedback was scattered across departments and hard to use. With CustomerSure, DMI could track NPS, CSAT,... and CES across all customer journeys. The platform made it easy to gather and act on feedback. Since using CustomerSure, DMI saw increases in NPS, CSAT, and CES scores.

Read more →
 

Digital Marketing Institute - Education - Medium

Blackrock, Ireland

CustomerSure helped Digital Marketing Institute unify their customer feedback process. Before, feedback was scattered across departments. With CustomerSure, they created a single survey strategy to t...rack NPS, CSAT, and CES. Implementation was easy and advice from CustomerSure shaped their approach. Since using the platform, all three scores have increased. Staff also received more positive feedback from customers.

Read more →

How to measure and increase the ROI of customer experience CustomerSure Webinar

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Frequently Asked Questions(FAQ)

for CustomerSure

What is CustomerSure?

CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.

CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.

What is CustomerSure used for?

CustomerSure is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Engaging Conversational Surveys and Playbook Creation .

What are the top features of CustomerSure?

Embedded survey forms, Calculator are some of the top features of CustomerSure.

Who uses CustomerSure?

CustomerSure is used by Oil & Energy, Food & Beverages among other industries.

What are CustomerSure alternatives?

SmileBack, Simplesat, Thematic and Startquestion Survey are popular alternatives for CustomerSure.
lightning

Peers used CustomerSure for Collecting feedback and Engaging conversational surveys

CustomerSure Competitors

CustomerSure Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for CustomerSure

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerSure

Customer Sure Limited Profile

Company Name

Customer Sure Limited

Company Website

https://www.customersure.com/

Year Founded

2010

HQ Location

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE