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Compare CustomerSure vs SurveyMethods

Failure Risk Guidance Security Report ?

Failure Risk for CustomerSure medium Failure Risk for SurveyMethods low
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Comparison Summary

For CustomerSure vs SurveyMethods comparison, Our AI algorithm looked at 1549 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and SurveyMethods to solve their respective business needs.

Pros and cons of CustomerSure and SurveyMethods

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as SurveyMethods is focused towards Customer Feedback Management with Newsletter and Helpdesk Management with Phone Calls .

Both CustomerSure and SurveyMethods are Customer Feedback Management software, peers recommend CustomerSure for measuring net promoter score where as SurveyMethods is more known for helpdesk management .

logo CustomerSure

Focus area

CustomerSure is better than SurveyMethods for

Software Failure Risk

  • medium

logo SurveyMethods

Focus area

SurveyMethods is better than CustomerSure for

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

SurveyMethods | Online Survey Software | Data Analysis ...

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

33

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (205)

Read Reviews (39)

measuring net promoter score

Read Reviews (63)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (57)

Read Reviews (13)

engagement management

Read Reviews (12)

Read Reviews (9)

engaging and following up

Read Reviews (8)

Read Reviews (5)

playbook creation

Read Reviews (9)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (1)

helpdesk management

Read Reviews (4)

Read Reviews (22)

training & onboarding

Read Reviews (3)

Read Reviews (1)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (1)

Read Reviews (11)

sending & publishing communications

Read Reviews (1)

Read Reviews (11)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (5)

scheduling post to social media

Read Reviews (0)

Read Reviews (4)

create learning path

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Acquire customers

  • See 5 more

Top Channels

Channels Used

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting