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Compare CustomerSure vs SmileBack

Comparison Summary

For CustomerSure vs SmileBack comparison, Our AI algorithm looked at 1933 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and SmileBack to solve their respective business needs.

Pros and cons of CustomerSure and SmileBack

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as SmileBack is focused towards Collecting Feedback and Engaging Conversational Surveys with Phone Calls .

logo CustomerSure

Focus area

Software Failure Risk

  • medium

logo SmileBack

Focus area

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

Customer satisfaction platform, simple to use but deep in insights

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

31

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


competitive intelligence


relationship management


workflow management



loyalty management

customise loyalty program


social media analytics


engaging on social media


social media management

social media analytics

engaging on social media


lifetime value management



generation of new leads


merger and acquisition



business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more
  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting