CheckMarket Survey Overview

Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.

Use Cases

Customers recommend Helpdesk Management, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using CheckMarket Survey.

Other use cases:

  • Proposal & Quote Management
  • Sending & Publishing Communications
  • White-Labeled Surveys
  • Touchpoint Management
  • Distribution Management
  • Channel Management
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CheckMarket Survey.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

CheckMarket Survey Use-Cases and Business Priorities: Customer Satisfaction Data

CheckMarket Survey's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and CheckMarket Survey support capabilities include 24/7 Support, Chat Support, Email Support, etc. also CheckMarket Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...CheckMarket gives us actionable insights in the way we interactive with our customers...." Peer review by User

CheckMarket Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CheckMarket Survey

Top Industries

  • Information Technology and Services
  • Government Administration
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

CheckMarket Survey is popular in Information Technology And Services, Government Administration, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

CheckMarket Survey Customer wins, Customer success stories, Case studies

Why is CheckMarket Survey the best choice for Helpdesk Management?

What benefits does CheckMarket Survey offer for Collecting Feedback?

How does CheckMarket Survey address your Engaging Conversational Surveys Challenges?

What makes CheckMarket Survey ideal for Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well CheckMarket Survey solved their Customer Feedback Management needs. Cuspera uses 805 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership - Business Wire

Nationwide received the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025 for its advanced customer experience program. The initiative, delivered in partnership with... Kantar and powered by Medallias experience management platform, leverages real-time data from digital and in-person channels to drive actionable insights and continuous improvement for 16 million UK members.

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ADP - Human Resources - Very Large

Medallia helped ADP get a single view of customer feedback across 9 business units. ADP used data-driven insights and text analytics to understand customer needs in 20 languages. Over 60,000 employee...s serve more than 1 million customers worldwide. The program led to better customer retention and process improvements. Leadership support and analytics drove measurable results in customer experience management.

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Holiday Inn Club Vacations - Hospitality - Large

Medallia helped Holiday Inn Club Vacations reopen 29 resorts after COVID-19 closures. The company used Medallia solutions to gather fast, actionable guest feedback. This led to a 16-point increase in... NPS and a 41% rise in customer satisfaction. Medallia user engagement also grew by 21%. Guest input guided safe, confident reopening steps during uncertain times.

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Sam’s Club - Retail

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Zurich Insurance - Insurance - Very Large

Medallia helped Zurich Insurance boost customer loyalty and retention in the insurance sector. Promoters now spend 27% more on premiums and are 5 times less likely to leave within a year. Zurich saw ...a 20-point NPS increase after improving the renewal process. Medallia's unified platform, real-time feedback, and text analytics empowered Zurich to act quickly and close the loop with unhappy customers. The solution enabled tailored insights and compliance across global markets.

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Frequently Asked Questions(FAQ)

for CheckMarket Survey

What is CheckMarket Survey?

CheckMarket Survey is a Feedback Management Software. CheckMarket helps organizations to gain actionable insights from customers, employees, citizens, users and attendees.

CheckMarket features include creating a survey that works on mobile and everywhere else, sending it out through email, text message, social media, paper and more. Report builder gives actionable insights needed to improve through shareable reports, dashboards and text analysis. It allows to take survey to the next level using enterprise features such as unlimited users, notifications, API, integrations and using their own domain.

What is CheckMarket Survey used for?

CheckMarket Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Helpdesk Management, Collecting Feedback and Engaging Conversational Surveys .

What are the top features of CheckMarket Survey?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of CheckMarket Survey.

Who uses CheckMarket Survey?

CheckMarket Survey is used by Information Technology And Services, Government Administration and Non-Profit Organization Management among other industries.

What are CheckMarket Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Simplesat are popular alternatives for CheckMarket Survey.

Where is CheckMarket Survey located?

CheckMarket Survey is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used CheckMarket Survey for helpdesk management and Collecting feedback

CheckMarket Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for CheckMarket Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for CheckMarket Survey

Medallia Inc News

Awards

Medallia Named Leader in 2026 Gartner VoC Platforms

Medallia has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms, marking its fifth consecutive year in this position. The company was acknowledged for its Completeness of Vision and Ability to Execute, highlighting its advanced AI capabilities in the Medallia Experience Cloud. New features like Intelligent Summaries and Smart Topic Builder enhance customer experience insights.

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Awards

Medallia Named a Leader in the 2026 Gartner Magic QuadrantTM for Voice ...

Medallia has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer. This recognition highlights Medallia's strong capabilities and leadership in customer experience management.

Read more →
Product

Medallia Releases 2026 State of Customer Experience Report: 66% of ...

Medallia released its 2026 State of Customer Experience Report, highlighting a gap between brand perceptions and consumer realities. While 66% of CX practitioners see improvement, only 17% of consumers agree. The report emphasizes the need for actionable insights and AI integration to enhance customer experience. It also notes the importance of human interaction in complex scenarios and the shift towards holistic, signal-based strategies.

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Product

Medallia Releases 2026 State of Customer Experience Report: 66% of Brands Believe CX is Improving, Only 17% of Consumers Agree

Medallia released its 2026 State of Customer Experience Report, highlighting a gap between brand perceptions and consumer realities in customer experience (CX). While 66% of brands believe CX is improving, only 17% of consumers agree. The report emphasizes the need for actionable insights and the growing role of AI in CX, with 81% of practitioners setting measurable AI goals. The report also notes a shift towards holistic signal-based strategies and the importance of human engagement alongside AI.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

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Financials

SERIES F