CheckMarket Survey Overview

Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.

Use Cases

Customers recommend Helpdesk Management, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using CheckMarket Survey.

Other use cases:

  • Proposal & Quote Management
  • Sending & Publishing Communications
  • White-Labeled Surveys
  • Touchpoint Management
  • Distribution Management
  • Channel Management
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CheckMarket Survey.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

CheckMarket Survey Use-Cases and Business Priorities: Customer Satisfaction Data

CheckMarket Survey's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and CheckMarket Survey support capabilities include 24/7 Support, Chat Support, Email Support, etc. also CheckMarket Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Enterprise survey software to monitor employee experience (EX) and engagement across the entire lifecycle...." Peer review from CheckMarket

Peer review evidence (same sources as the product rating summary)

"...The support team provided help all the time as fast as they could...." Peer review by Facundo Herrera
"...Checkmarket is a great tool to program your survey online, manage your respondents database, follow survey progress and export the responses for further analysis. ...." Peer review by Martin v., Senior researcher, Management Consulting
"...We receive immediately an answer from support, the follow-up well on our requests and the system is easy to use...." Peer review by Sara Goris

CheckMarket Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CheckMarket Survey

Top Industries

  • Information Technology and Services
  • Government Administration
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

CheckMarket Survey is popular in Information Technology And Services, Government Administration, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

CheckMarket Survey Customer wins, Customer success stories, Case studies

What Are the key features of CheckMarket Survey for Helpdesk Management?

What solutions does CheckMarket Survey provide for Collecting Feedback?

Why is CheckMarket Survey the best choice for Engaging Conversational Surveys?

What makes CheckMarket Survey ideal for Proposal & Quote Management?

11 buyers and buying teams have used Cuspera to assess how well CheckMarket Survey solved their Customer Feedback Management needs. Cuspera uses 805 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Blackstone - Private Equity - Very Large

Medallia Just Became the Most Expensive Lesson in Private Credit

New York, USA

Medallia's acquisition by Thoma Bravo in 2021 for $6.4 billion has resulted in a significant financial restructuring. Control has shifted to a lender group led by Blackstone, Apollo, KKR, and Antares... due to unsustainable debt servicing costs. This situation highlights the risks in private credit, especially with Payment-In-Kind structures and aggressive leverage, as Medallia's case becomes a cautionary tale for similar software deals from 2020-2022.

Read on →
 

Hotel Teams Adopt Four ChatGPT Workflows for Opera, Medallia, and IHG Automation

Hotel teams are implementing ChatGPT workflows to enhance automation with Opera, Medallia, and IHG systems, streamlining operations and improving efficiency.

Read on →
 

Zurich Insurance - Insurance - Very Large

Zurich, Switzerland

Zurich Insurance used Medallia to unify its customer experience management across countries. The platform enabled real-time feedback collection and tailored insights for every employee. Promoters now... pay 27% more in premiums and are 5x less likely to leave within a year. Zurich improved its NPS by 20 points in Turkey after acting on customer feedback. Medallia's system helps Zurich close the loop with every dissatisfied customer.

Read more →
 

XP - Financial Services - Large

Sao Paulo, Brazil

XP used Medallia's customer experience platform to manage client feedback. The company saw a 35-point increase in NPS. Over 5,000 advisors accessed real-time feedback. Promoters had a lifetime value ...5.7 times higher than detractors. XP focused on closing the loop with clients and improving satisfaction. Medallia helped XP prioritize actions and communications for better customer experience.

Read more →
 

Windstream - Telecommunications - Large

Little Rock, USA

Windstream used Medallia to manage customer feedback across its large, complex organization. Before Medallia, feedback was scattered and hard to use. Employees struggled to access customer data and r...esolve issues quickly. With Medallia, thousands of staff now see real-time feedback. Service agents can act fast and fix problems. The company improved employee engagement and made process changes based on real customer input.

Read more →
 

Walmart Mexico - Retail - Very Large

Mexico City, Mexico

Medallia Experience Cloud helped Walmart Mexico improve customer experience by using text analytics to understand feedback in Spanish. The e-commerce team identified key topics and sentiment, leading... to better actions at both store and corporate levels. Walmart Mexico saw lower operational costs and reduced support time. The program expanded to cover every step of the customer journey, delivering positive ROI and higher NPS. Real-time analytics and alerts enabled faster, more effective responses.

Read more →

Frequently Asked Questions(FAQ)

for CheckMarket Survey

What is CheckMarket Survey?

CheckMarket Survey is a Feedback Management Software. CheckMarket helps organizations to gain actionable insights from customers, employees, citizens, users and attendees.

CheckMarket features include creating a survey that works on mobile and everywhere else, sending it out through email, text message, social media, paper and more. Report builder gives actionable insights needed to improve through shareable reports, dashboards and text analysis. It allows to take survey to the next level using enterprise features such as unlimited users, notifications, API, integrations and using their own domain.

What is CheckMarket Survey used for?

CheckMarket Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Helpdesk Management, Collecting Feedback and Engaging Conversational Surveys .

What are the top features of CheckMarket Survey?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of CheckMarket Survey.

Who uses CheckMarket Survey?

CheckMarket Survey is used by Information Technology And Services, Government Administration and Non-Profit Organization Management among other industries.

What are CheckMarket Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Simplesat are popular alternatives for CheckMarket Survey.

Where is CheckMarket Survey located?

CheckMarket Survey is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used CheckMarket Survey for helpdesk management and Collecting feedback

CheckMarket Survey Competitors

CheckMarket Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)

CheckMarket Survey Integrations

CheckMarket Survey integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.49/5 ★

Read Reviews (86)
Data Export

4.48/5 ★

Read Reviews (51)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for CheckMarket Survey

Printfection

4.29 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

UseResponse Help Desk

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

MarketSharp

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for CheckMarket Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for CheckMarket Survey

Medallia Inc News

M&A

Blackstone-led lenders take control of Medallia, Thoma Bravo loses ...

Medallia is transitioning ownership from Thoma Bravo to a group of lenders led by Blackstone, Apollo, and FS KKR Capital. This recapitalization involves $150 million in new capital and eliminates Thoma Bravo's $5 billion equity stake. The move aims to accelerate Medallia's AI-led product development and maintain its market position in customer experience software.

Read more →
M&A

Medallia taken over by Blackstone-led creditor group

Blackstone, leading a creditor group, has acquired Medallia, a provider of customer experience management software. This acquisition is part of a debt restructuring deal, positioning Blackstone to leverage Medallia's technology in its portfolio.

Read more →
M&A

Medallia Announces Milestone Agreement with Group Led by Blackstone ...

Medallia has entered a recapitalization agreement with Blackstone, Apollo, and FS KKR Capital Corp to transition ownership and strengthen its financial position. The transaction provides $150 million in new capital to support Medallia's $500 million commitment to AI-driven innovation and customer-focused product investment, enhancing its platform capabilities and market leadership.

Read more →
M&A

Medallia taken over by private credit lender group led by Blackstone

Medallia has been acquired by a group of private credit lenders led by Blackstone, Apollo, and FS KKR Capital Corp. The recapitalization deal reduces Medallia's debt and injects $150 million in new capital. This move supports Medallia's $500 million commitment to innovation and AI transformation.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F