CheckMarket Survey Overview

Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.

Use Cases

Customers recommend Helpdesk Management, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using CheckMarket Survey.

Other use cases:

  • Proposal & Quote Management
  • Sending & Publishing Communications
  • White-Labeled Surveys
  • Touchpoint Management
  • Distribution Management
  • Channel Management
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CheckMarket Survey.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

CheckMarket Survey Use-Cases and Business Priorities: Customer Satisfaction Data

CheckMarket Survey's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and CheckMarket Survey support capabilities include 24/7 Support, Chat Support, Email Support, etc. also CheckMarket Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I m solving problems such as customer satisfaction by using the surveys provided and they are helping...." Peer review by Olivia V, Olivia

Peer review evidence (same sources as the product rating summary)

"...easy to use, many options, great customer service, clear instructions on the help center site...." Peer review by ingrid v., Non-Profit Organization Management
"...CheckMarket wrote a compelling article where it suggested the need for another NPS survey format for European countries, where respondents who give you 8 would also be considered Promoters...." What is a Good Net Promoter Score? (Updated 2019 NPS Benchmark)
"...Enterprise survey software to monitor employee experience (EX) and engagement across the entire lifecycle...." Peer review from CheckMarket

CheckMarket Survey, SurveyMethods, Startquestion survey, Spark Chart, Nicereply, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CheckMarket Survey

Top Industries

  • Information Technology and Services
  • Government Administration
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

CheckMarket Survey is popular in Information Technology And Services, Government Administration, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

CheckMarket Survey Customer wins, Customer success stories, Case studies

How does CheckMarket Survey facilitate Helpdesk Management?

What benefits does CheckMarket Survey offer for Collecting Feedback?

How efficiently Does CheckMarket Survey manage your Engaging Conversational Surveys?

How can CheckMarket Survey optimize your Proposal & Quote Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well CheckMarket Survey solved their Customer Feedback Management needs. Cuspera uses 805 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Me...dallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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ABANCA - Banking - Banking

Medallia helped ABANCA boost customer acquisition conversion by digitalizing feedback capture. The bank used Medallia to collect real-time feedback across all channels. This gave ABANCA a full view o...f customer needs and let them act fast. The CX strategy led to a significant increase in NPS and better business KPIs. ABANCA built a customer-centric culture focused on continuous improvement.

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CommScope - Telecommunications - Telecommunications

Medallia helped CommScope cut process time to close alerts by 70%. The company saw a 47% drop in monthly issues with its web product catalog. Users finding what they need via site search increased by... 32%. CommScope used Medallia to gather feedback across sales, customer service, support, and digital channels. This improved customer confidence and reduced operational costs.

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PetSmart - Retail - Retail

Medallia helped PetSmart unify customer feedback from in-store, digital, and service channels. PetSmart used real-time insights to improve adoption kits, grooming services, and loyalty programs. The ...omnichannel dashboard let teams spot friction points and replicate wins. Direct feedback led to better training, scheduling, and facility upgrades. PetSmart increased customer satisfaction and loyalty by acting on feedback across all touchpoints.

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Zurich Insurance - Insurance - Insurance

Medallia helped Zurich Insurance boost customer loyalty and retention in the insurance sector. Promoters now spend 27% more on premiums and are 5 times less likely to leave within a year. Zurich saw ...a 20-point NPS increase after improving the renewal process. Medallia's unified platform, real-time feedback, and text analytics empowered Zurich to act quickly and close the loop with unhappy customers. The solution enabled tailored insights and compliance across global markets.

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3M - Manufacturing - Manufacturing

Medallia helped 3M improve its B2B distribution site using customer feedback. 3M consolidated over 1,000 legacy ERP systems into a global platform. With Medallia, 3M reduced page load times by 60%. C...ustomer satisfaction scores rose by nearly 3 points. The company made many usability improvements based on distributor insights.

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Frequently Asked Questions(FAQ)

for CheckMarket Survey

What is CheckMarket Survey?

CheckMarket Survey is a Feedback Management Software. CheckMarket helps organizations to gain actionable insights from customers, employees, citizens, users and attendees.

CheckMarket features include creating a survey that works on mobile and everywhere else, sending it out through email, text message, social media, paper and more. Report builder gives actionable insights needed to improve through shareable reports, dashboards and text analysis. It allows to take survey to the next level using enterprise features such as unlimited users, notifications, API, integrations and using their own domain.

What is CheckMarket Survey used for?

CheckMarket Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Helpdesk Management, Collecting Feedback and Engaging Conversational Surveys .

What are the top features of CheckMarket Survey?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of CheckMarket Survey.

Who uses CheckMarket Survey?

CheckMarket Survey is used by Information Technology And Services, Government Administration and Non-Profit Organization Management among other industries.

What are CheckMarket Survey alternatives?

SurveyMethods, Startquestion Survey, Spark Chart and Nicereply are popular alternatives for CheckMarket Survey.

Where is CheckMarket Survey located?

CheckMarket Survey is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used CheckMarket Survey for helpdesk management and Collecting feedback

CheckMarket Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for CheckMarket Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for CheckMarket Survey

Medallia Inc News

M&A

Thoma Bravo's $5.1B Medallia wipeout deepens software, private credit ...

Thoma Bravo is set to hand over Medallia, a customer experience software firm, to its lenders, erasing $5.1 billion in equity. This restructuring highlights stress in the private credit and software sectors. Medallia's debt, held by creditors like Blackstone and KKR, has been significantly marked down. The move reflects broader challenges in software investments, despite Thoma Bravo CEO's optimism about niche SaaS opportunities.

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M&A

Thoma Bravo handover Medallia to its creditors - Liquid Lounge

Thoma Bravo is negotiating to transfer control of Medallia to creditors due to financial difficulties and a heavy debt burden, potentially eliminating $5.1 billion in investor equity.

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M&A

Exclusive-Thoma Bravo nears agreement to turn software firm Medallia ...

Thoma Bravo is close to transferring Medallia to its creditors, concluding restructuring talks. This move will eliminate $5.1 billion in equity for Thoma Bravo, who acquired Medallia for $6.4 billion in 2021. Medallia faces challenges with $3 billion in debt and declining valuations amid AI concerns. The firm's new leadership is working on a turnaround plan.

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Partnership

Medallia Deepens Investment in Partner Ecosystem with New Service ...

Medallia has launched a new Services Partner Program to enhance collaboration with its global partner ecosystem. This program includes tiered benefits, a roadmap for partner progression, and expanded resources to drive innovation and customer success. The initiative aims to deepen strategic alignment and empower partners like Deloitte Digital and KPMG to deliver greater value and impact.

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Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F