CheckMarket Survey Overview

Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.

Use Cases

Customers recommend Helpdesk Management, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using CheckMarket Survey.

Other use cases:

  • Proposal & Quote Management
  • Sending & Publishing Communications
  • White-Labeled Surveys
  • Touchpoint Management
  • Distribution Management
  • Channel Management
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CheckMarket Survey.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

CheckMarket Survey Use-Cases and Business Priorities: Customer Satisfaction Data

CheckMarket Survey's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and CheckMarket Survey support capabilities include 24/7 Support, Chat Support, Email Support, etc. also CheckMarket Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"...- very easy to handle - quick support and help - you can have a tool based on your own companie issues - easy for the customer - very good with the feedback/respons tool - top...." Peer review by Pieter Billiet

Peer review evidence (same sources as the product rating summary)

"...The main reasons for us were the really easy way to build the survey with lots of different question types available, the interface for multilingual surveys and the very reactive and friendly help desk...." Peer review by Octavia Reimbold
"...CustomerGauge s guide to NPS surveys CheckMarket survey tool SurveyMonkey s NPS calculation tool Target Influencers and Fans ..." How to Create a Scalable Referral System for Your Agency
"...When you encounter a problem, a great team of reps takes care of a persistant follow-up and a tailored answer/solution...." Peer review by Patrick D., coach customer connection, Human Resources

CheckMarket Survey, SmileBack, SurveyMethods, Medallia Agent Connect, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CheckMarket Survey

Top Industries

  • Information Technology and Services
  • Government Administration
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

CheckMarket Survey is popular in Information Technology And Services, Government Administration, and Non-Profit Organization Management and is widely used by Mid Market, Small Business, and Enterprise.

CheckMarket Survey Customer wins, Customer success stories, Case studies

How efficiently Does CheckMarket Survey manage your Helpdesk Management?

What makes CheckMarket Survey ideal for Collecting Feedback?

What solutions does CheckMarket Survey provide for Engaging Conversational Surveys?

How does CheckMarket Survey address your Proposal & Quote Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well CheckMarket Survey solved their Customer Feedback Management needs. Cuspera uses 805 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

BWH® Hotels - Hospitality - Very Large

Medallia Brings Enterprise-Scale Frontline GenAI Capabilities

Medallia's new Frontline-Ready AI™ capabilities are now generally available, enabling enterprise-scale generative AI adoption. Over 40% of Medallia's top enterprise customers, including major hospi...tality brands like BWH® Hotels, have adopted these features. The AI tools offer significant productivity gains and support multiple languages, enhancing customer sentiment analysis and service recovery in the hospitality sector.

Read on →
 

BWH® Hotels - Hospitality - Very Large

Medallia Scales Enterprise AI Adoption and Measurable Productivity with ...

Phoenix, USA

Medallia has launched its new Frontline-Ready AI™ capabilities, which are now generally available and embedded into existing operational infrastructures. Over 40% of Medallia's top 300 enterprise c...ustomers, including major hospitality brands like BWH® Hotels, have adopted these AI features. The capabilities enhance productivity by automating customer feedback management and service recovery prioritization, providing real-time insights and significant efficiency gains.

Read on →
 

Blackstone - Private Equity - Very Large

Medallia Just Became the Most Expensive Lesson in Private Credit

New York, USA

Medallia's acquisition by Thoma Bravo in 2021 for $6.4 billion has resulted in a significant financial restructuring. Control has shifted to a lender group led by Blackstone, Apollo, KKR, and Antares... due to unsustainable debt servicing costs. This situation highlights the risks in private credit, especially with Payment-In-Kind structures and aggressive leverage, as Medallia's case becomes a cautionary tale for similar software deals from 2020-2022.

Read on →

Albertsons - Retail - Very Large

Boise, USA

Albertsons used Medallia's video feedback to capture richer customer insights. Standard surveys missed key details, so Albertsons added video feedback via mobile app push notifications. Customers cou...ld easily record and share their experiences. The e-commerce and store operations teams used these videos to improve service. This led to an 11% NPS gain for DriveUp & Go, a 17% increase in home delivery score, and a 21% lift in digital sales.

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Dick's Sporting Goods - Retail - Large

Coraopolis, USA

Dick's Sporting Goods used Medallia to improve its ecommerce experience. The company captured digital customer insights to understand shopper sentiment and behavior. By integrating Medallia with Adob...e Analytics, Dick's identified and removed bottlenecks in the online journey. This led to a 50 basis point drop in bounce rates and a 25% to 46% increase in exercise equipment conversions. Medallia helped Dick's act on customer feedback and boost online sales.

Read more →
 

Zurich Insurance - Insurance - Very Large

Zurich, Switzerland

Zurich Insurance used Medallia to unify its customer experience management across countries. The platform enabled real-time feedback collection and tailored insights for every employee. Promoters now... pay 27% more in premiums and are 5x less likely to leave within a year. Zurich improved its NPS by 20 points in Turkey after acting on customer feedback. Medallia's system helps Zurich close the loop with every dissatisfied customer.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing CheckMarket Survey

What is CheckMarket Survey?

CheckMarket Survey is a Feedback Management Software. CheckMarket helps organizations to gain actionable insights from customers, employees, citizens, users and attendees.

CheckMarket features include creating a survey that works on mobile and everywhere else, sending it out through email, text message, social media, paper and more. Report builder gives actionable insights needed to improve through shareable reports, dashboards and text analysis. It allows to take survey to the next level using enterprise features such as unlimited users, notifications, API, integrations and using their own domain.

What is CheckMarket Survey used for?

CheckMarket Survey is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Helpdesk Management, Collecting Feedback and Engaging Conversational Surveys .

What are the top features of CheckMarket Survey?

Embedded survey forms, Dashboard and Alerts: popups & Notifications are some of the top features of CheckMarket Survey.

Who uses CheckMarket Survey?

CheckMarket Survey is used by Information Technology And Services, Government Administration and Non-Profit Organization Management among other industries.

What are CheckMarket Survey alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Simplesat are popular alternatives for CheckMarket Survey.

Where is CheckMarket Survey located?

CheckMarket Survey is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used CheckMarket Survey for helpdesk management and Collecting feedback

CheckMarket Survey Competitors

CheckMarket Survey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (28)
Custom Reports

4.41/5 ★

Read Reviews (102)

CheckMarket Survey Integrations

CheckMarket Survey integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.49/5 ★

Read Reviews (86)
Data Export

4.48/5 ★

Read Reviews (51)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for CheckMarket Survey

MarketSharp

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

UseResponse Help Desk

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Printfection

4.29 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for CheckMarket Survey

Overall Risk Meter

Low Medium High

Top Failure Risks for CheckMarket Survey

Medallia Inc News

Partnership

Atombit Signs Medallia Alliance to Generate Measurable Outcomes with AI ...

Medallia and Atombit have formed a strategic alliance to enhance enterprise customer and employee experiences using AI-driven intelligence. This partnership aims to convert experience data into actionable insights, leveraging Medallia's platform and Atombit's AI and consulting capabilities. Initially focusing on Italy, the alliance plans to expand across Europe and beyond.

Read more →
M&A

Blackstone-led lenders take control of Medallia, Thoma Bravo loses ...

Medallia is transitioning ownership from Thoma Bravo to a group of lenders led by Blackstone, Apollo, and FS KKR Capital. This recapitalization involves $150 million in new capital and eliminates Thoma Bravo's $5 billion equity stake. The move aims to accelerate Medallia's AI-led product development and maintain its market position in customer experience software.

Read more →
M&A

Medallia taken over by Blackstone-led creditor group

Blackstone, leading a creditor group, has acquired Medallia, a provider of customer experience management software. This acquisition is part of a debt restructuring deal, positioning Blackstone to leverage Medallia's technology in its portfolio.

Read more →
M&A

Medallia Announces Milestone Agreement with Group Led by Blackstone ...

Medallia has entered a recapitalization agreement with Blackstone, Apollo, and FS KKR Capital Corp to transition ownership and strengthen its financial position. The transaction provides $150 million in new capital to support Medallia's $500 million commitment to AI-driven innovation and customer-focused product investment, enhancing its platform capabilities and market leadership.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F