Overview: CheckMarket Survey and SmileBack as Customer Feedback Management Category solutions.
CheckMarket Survey and SmileBack both enhance customer feedback management but cater to different user needs. CheckMarket targets diverse industries, excelling in analytics and support, suiting enterprises to small businesses. SmileBack focuses on IT-centric sectors, prioritizing customer satisfaction with advanced feedback tools and integrations, appealing to large enterprises. Each product’s features and support options align with specific business goals, guiding users in choosing the right solution.
CheckMarket Survey: Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
CheckMarket Survey and SmileBack: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
CheckMarket Survey supports helpdesk management, feedback collection, and conversational surveys, aligning well with organizational communication needs. read more →
SmileBack emphasizes feedback collection and CSAT measurement, vital for maintaining high satisfaction in customer-centric businesses. read more →
Business Goals
CheckMarket Survey focuses on improving customer satisfaction and scaling best practices, aligning with companies aiming to enhance customer relations. read more →
SmileBack aims to improve customer satisfaction and acquire customers, fitting businesses looking to expand customer engagement and brand loyalty. read more →
Core Features
CheckMarket Survey offers robust analytics, custom reports, and seamless data import/export, meeting the needs of detailed data analysis. read more →
SmileBack provides analytics and custom reports with strong data import/export capabilities, supporting companies needing comprehensive feedback analysis. read more →
Vendor Support
CheckMarket Survey offers extensive 24/7 support with options for chat, email, and phone, accommodating varied user support preferences. read more →
SmileBack provides 24/7 support but with limited chat and email options, catering to enterprises needing reliable customer assistance. read more →
Segments and Industries
CheckMarket Survey serves a diverse range from small to large enterprises, effective across IT, government, and non-profits. read more →
SmileBack primarily serves large enterprises in IT, software, and networking, ideal for tech-oriented industries. read more →
Operational Alignment
CheckMarket Survey integrates into multiple operational scales, offering flexibility for enterprises and small businesses alike. read more →
SmileBack is designed for operational integration in large enterprises, especially in complex IT environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
CheckMarket Survey in Action: Unique Use Cases
What benefits does CheckMarket Survey offer for Helpdesk Management?
SmileBack in Action: Unique Use Cases
How does SmileBack facilitate Collecting Feedback?
How does SmileBack facilitate Engaging Conversational Surveys?
Why is SmileBack the best choice for Rating And Review Management?
Alternatives
Integrations
Few CheckMarket Survey Integrations
News
Latest CheckMarket Survey News
Nationwide Recognized for Customer Insight Excellence with Medallia and Kantar Partnership
Medallia and Kantars partnership with Nationwide has won the Best Use of Customer Insight award at the Institute of Customer Service Awards 2025. Medallias technology enabled Nationwide to capture real-time feedback and deliver actionable insights for its 16 million UK members, highlighting Medallias impact in financial services customer experience.
