Product and Vendor News
Customer stories
Product Business Settings
Surveypal Platform is popular in Transportation/Trucking/Railroad, Government Administration, and Computer & Network Security industries and is widely used by Mid Market, Enterprise, and Small Business.
Integrations
Surveypal Platform Product Overview
Surveypal offers a comprehensive platform for managing customer feedback and experience. It enables businesses to gather, analyze, and act on customer insights in real time. Retail teams, for instance, can uncover hidden blind spots in customer experience (CX) and adjust their strategies accordingly. Surveypal's platform stands out for its ability to centralize feedback, making it easier for teams to prioritize and measure the impact of their development efforts. With over 150 million feedback entries processed, it supports a wide range of feedback types, ensuring that the customer’s voice is at the forefront of business decisions. The platform is cloud-based and adheres to privacy standards like GDPR and CCPA, ensuring data security. Surveypal is trusted by over 600 companies globally, highlighting its reliability in the field of customer feedback management.
How satisfied the customers are with Surveypal Platform use-cases
Reviews
"Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-...have’ for us, and there were few alternatives available." - Todd Pugh
"Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us." - Marja Hamalainen
Surveypal Platform Customer Insights, Testimonials and Case Studies
What solutions does Surveypal Platform provide for Collecting Feedback?
Why is Surveypal Platform the best choice for Engaging Conversational Surveys?
How does Surveypal Platform facilitate Coaching?
What is Surveypal Platform?
Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.
It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.
What is Surveypal Platform used for?
What are the top features of Surveypal Platform?
Who uses Surveypal Platform?
What are Surveypal Platform alternatives?
Where is Surveypal Platform located?
11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
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Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-have’ for us, and there were few alternatives avai...lable. |
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Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. Testimonial By Marja Hamalainen |
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We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Todd Pugh Executive Director CIvicInfo BC |
Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-have’ for us, and there were few alternatives avai...lable. |
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Marja Hamalainen Marketing Manager Certego |
Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. Testimonial By Marja Hamalainen |
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Martin Harmala Marketing Manager Lojer Group |
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
Tips for Effective Customer Service Coaching and Training
Peers used Surveypal Platform for Collecting feedback and Engaging conversational surveys
Surveypal Platform Competitors
Surveypal Platform Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
Surveypal Platform Integrations
Surveypal Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Surveypal Platform
Overall Risk Meter
Top Failure Risks for Surveypal Platform
Surveypal Inc. News
Surveypal Inc. Profile
Company Name
Surveypal Inc.
Company Website
https://surveypal.com/HQ Location
Palo Alto, CA
Employees
11-50
Social
Financials
SEED
