Surveypal Platform Overview
This is a summary of the comprehensive capabilities and benefits of Surveypal Platform based on over 606 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Surveypal Platform, CustomerSure, Userback, SmileBack, Clicktools, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Surveypal Platform is right for your needs? Our Cuspera AI engine can evaluate how Surveypal Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Surveypal Platform supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Coaching
- Training & Onboarding
- Helpdesk Management
Surveypal Platform can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. As a solution, Surveypal Platform's capabilities include Embedded Survey Forms, and Dashboard.
Surveypal Platform Transportation/Trucking/Railroad Vertical is its biggest customer base.
Reviews
"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Surveypal Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Surveypal Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...Custom surveys through Surveypal can give you greater insight into customer satisfaction, help find problems in your feedback system and allows you to better address and focus on unhappy customers in a meaningful way. ..." Zendesk Gets Even Better with Custom Surveys |
| Measuring CSAT |
4.67/5 ★ |
"...Surveypal empowers businesses to - Improve customer satisfaction and engagement - Capture customer feedback in CRM and instantly react to customer issues - Reduce customer churn - Boost response rates - Increase revenue and sales - Build stronger customer relationships - Engage & develop employees Start improving your customer experience strategy and request a free demo at surveypal.com...." Peer review |
| measuring net promoter score |
4.55/5 ★ |
"...Surveypal makes it easy to create and send beautiful, branded surveys to measure Net Promoter Score, Voice of Customer, and more...." Peer review |
| Engaging Conversational Surveys |
4.69/5 ★ |
"...Certego s goal is to utilize the resulting data to deliver the best possible service and improve the quality of every customer interaction...." Case Study Certego |
| engaging and following up |
4.60/5 ★ |
"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys |
| Coaching |
4.43/5 ★ |
"...Maintain top-performing agents with precision training & Coaching. ..." Insights for Customer Service Team Leaders |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...Custom surveys through Surveypal can give you greater insight into customer satisfaction, help find problems in your feedback system and allows you to better address and focus on unhappy customers in a meaningful way. ..." Zendesk Gets Even Better with Custom Surveys |
|
| Measuring CSAT |
4.93/5 ★ |
| measuring net promoter score |
4.93/5 ★ |
| Engaging Conversational Surveys |
4.69/5 ★ |
"...Certego s goal is to utilize the resulting data to deliver the best possible service and improve the quality of every customer interaction...." Case Study Certego |
|
| engaging and following up |
4.69/5 ★ |
| Coaching |
4.43/5 ★ |
"...Maintain top-performing agents with precision training & Coaching. ..." Insights for Customer Service Team Leaders |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 606 insights from peers and experts to help you assess how these Surveypal Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
|
We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen |
|
|
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Marjo Paakonen Marketing Coordinator Pakettipiste |
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
|
Hanna-Leena Ikonen Development Manager LahiTapiola |
We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen |
|
Martin Harmala Marketing Manager Lojer Group |
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study PakettipisteRead More |
|
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Case Study Lojer GroupRead More |
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Case Study LocalTapiolaRead More |
Frequently Asked Questions(FAQ)
for Surveypal Platform
What is Surveypal Platform?
What is Surveypal Platform used for?
What are the top features of Surveypal Platform?
Who uses Surveypal Platform?
What are Surveypal Platform alternatives?
Where is Surveypal Platform located?
Popular Business Setting
for Surveypal Platform
Top Industries
- Transportation/Trucking/Railroad
- Government Administration
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Surveypal Platform to Improve customer satisfaction and Improve efficiency
Surveypal Platform Alternatives
Peer and Expert Opinion on Features
for Surveypal Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (70) |
| Dashboard | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (70) |
| Dashboard | Read Reviews (12) |
IT and Other Capabilities
for Surveypal Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (129) |
| Chat Support | Read Reviews (20) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (129) |
| Chat Support | Read Reviews (20) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
Software Failure Risk Guidance
?for Surveypal Platform
Overall Risk Meter
Top Failure Risks for Surveypal Platform
Vendor Profile Details
Company Name
Surveypal
Company Website
https://surveypal.com/HQ Location
Palo Alto, CA
Employees
11-50
Social
Financials
SEED
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