Surveypal Platform Overview
Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.
It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Surveypal Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Surveypal Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...Happy Agent Guide will provide concrete steps in creating out-of-this-world customer service pulse surveys...." Train your CS team and agents |
| Measuring CSAT |
4.67/5 ★ |
"...Our goal is to improve customer satisfaction and Surveypal s ongoing support in invaluable to us...." Case Study Certego |
| measuring net promoter score |
4.55/5 ★ |
"...He gave practical advice on how to boost Zendesk surveying capabilities, improve response rates and receive accurate feedback: Build good-looking and engaging surveys Trigger surveys at the most appropriate time in the customer journey Organize and structure your survey in a convenient way Measure KPIs like CSAT, CES, NPS, etc. ..." Insights from the Zendesk Roadshow Event |
| Engaging Conversational Surveys |
4.69/5 ★ |
"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys |
| engaging and following up |
4.60/5 ★ |
"...Keep your teams engaged in increasingly demanding customer service...." Insights for Customer Service Team Leaders |
| Coaching |
4.43/5 ★ |
"...Customer Service Coaching Whitepapers...." Train your CS team and agents |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.93/5 ★ |
"...Happy Agent Guide will provide concrete steps in creating out-of-this-world customer service pulse surveys...." Train your CS team and agents |
|
| Measuring CSAT |
4.93/5 ★ |
| measuring net promoter score |
4.93/5 ★ |
| Engaging Conversational Surveys |
4.69/5 ★ |
"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys |
|
| engaging and following up |
4.69/5 ★ |
| Coaching |
4.43/5 ★ |
"...Customer Service Coaching Whitepapers...." Train your CS team and agents |
|
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 606 insights from peers and experts to help you assess how these Surveypal Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
|
|
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
|
We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Marjo Paakonen Marketing Coordinator Pakettipiste |
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
|
Martin Harmala Marketing Manager Lojer Group |
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
|
Hanna-Leena Ikonen Development Manager LahiTapiola |
We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CertegoRead More |
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Case Study CIvicInfo BCRead More |
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Case Study Lojer GroupRead More |
Frequently Asked Questions(FAQ)
for Surveypal Platform
What is Surveypal Platform?
What is Surveypal Platform used for?
What are the top features of Surveypal Platform?
Who uses Surveypal Platform?
What are Surveypal Platform alternatives?
Where is Surveypal Platform located?
Popular Business Setting
for Surveypal Platform
Top Industries
- Transportation/Trucking/Railroad
- Government Administration
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Surveypal Platform to Improve customer satisfaction and Improve efficiency
Surveypal Platform Alternatives
Peer and Expert Opinion on Features
for Surveypal Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (70) |
| Dashboard | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (70) |
| Dashboard | Read Reviews (12) |
IT and Other Capabilities
for Surveypal Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (129) |
| Chat Support | Read Reviews (20) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (129) |
| Chat Support | Read Reviews (20) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
Software Failure Risk Guidance
?for Surveypal Platform
Overall Risk Meter
Top Failure Risks for Surveypal Platform
Vendor Profile Details
Company Name
Surveypal
Company Website
https://surveypal.com/HQ Location
Palo Alto, CA
Employees
11-50
Social
Financials
Seed
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