Surveypal Platform Overview

This is a summary of the comprehensive capabilities and benefits of Surveypal Platform based on over 606 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Surveypal Platform, CustomerSure, Userback, SmileBack, Clicktools, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Surveypal Platform is right for your needs? Our Cuspera AI engine can evaluate how Surveypal Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

Surveypal Platform supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Coaching
  • Training & Onboarding
  • Helpdesk Management

Surveypal Platform can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. As a solution, Surveypal Platform's capabilities include Embedded Survey Forms, and Dashboard.

Surveypal Platform Transportation/Trucking/Railroad Vertical is its biggest customer base.

Reviews

"We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. " - Hanna-Leena Ikonen

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Surveypal Platform.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Establish Thought Leadership
  • Acquire Customers
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Surveypal Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (61)

"...How it all began: The need for real-time customer feedback management Lojer s goal was to monitor the quality. ..." Case Study CIvicInfo BC
Measuring CSAT

4.67/5

Read Reviews (8)

"...Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams...."
measuring net promoter score

4.55/5

Read Reviews (6)

"...Why has the NPS decreased in the e-mail channel over the past week?..."
Engaging Conversational Surveys

4.69/5

Read Reviews (12)

"...Keep your teams engaged in increasingly demanding customer service...." Insights for Customer Service Team Leaders
engaging and following up

4.60/5

Read Reviews (9)

"...Surveypal s customer experience experts cooperated with the parcel delivery company to identify interaction points across the customer journey, determine survey design, create engaging , define data reporting structures, and establish best practices...."
Coaching

4.43/5

Read Reviews (5)

"...It also has a great support team that coaches you through the startup and gets you going...."
PEER EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (61)

"...How it all began: The need for real-time customer feedback management Lojer s goal was to monitor the quality. ..." Case Study CIvicInfo BC
Measuring CSAT

4.93/5

Read Reviews (8)

measuring net promoter score

4.93/5

Read Reviews (6)

Engaging Conversational Surveys

4.69/5

Read Reviews (12)

"...Keep your teams engaged in increasingly demanding customer service...." Insights for Customer Service Team Leaders
engaging and following up

4.69/5

Read Reviews (9)

Coaching

4.43/5

Read Reviews (5)

"...It also has a great support team that coaches you through the startup and gets you going...." Peer review by Fidel H, Surveyor, Research

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 606 insights from peers and experts to help you assess how these Surveypal Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Hanna-Leena Ikonen

Development Manager

LahiTapiola

We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen

Marja Hamalainen

Marketing Manager

Certego

Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. Testimonial By Marja Hamalainen

Marjo Paakonen

Marketing Coordinator

Pakettipiste

Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen
CUSTOMERS TESTIMONIALS

Hanna-Leena Ikonen

Development Manager

LahiTapiola

We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen

Marja Hamalainen

Marketing Manager

Certego

Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. Testimonial By Marja Hamalainen

Marjo Paakonen

Marketing Coordinator

Pakettipiste

Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen

Case Studies

COMPANY CASE STUDIES
Case Study Pakettipiste

How Pakettipiste is reshaping the parcel locker delivery experience

Read More
Case Study LocalTapiola

How LocalTapiola is standing out with its customer experience with Surveypal

Read More
Case Study CIvicInfo BC

How CivicInfo, BC is safeguarding data privacy with Canadian-hosted surveys

Read More

Frequently Asked Questions(FAQ)

for Surveypal Platform

What is Surveypal Platform?

Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.

What is Surveypal Platform used for?

Surveypal Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Surveypal Platform?

Embedded survey forms, Dashboard are some of the top features of Surveypal Platform.

Who uses Surveypal Platform?

Surveypal Platform is used by Transportation/Trucking/Railroad, Government Administration and Computer & Network Security among other industries.

What are Surveypal Platform alternatives?

CustomerSure, Userback, SmileBack and Clicktools are popular alternatives for Surveypal Platform.

Where is Surveypal Platform located?

Surveypal Platform is headquartered at Palo Alto, CA.

Popular Business Setting

for Surveypal Platform

Top Industries

  • Transportation/Trucking/Railroad
  • Government Administration
  • Computer & Network Security

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Surveypal Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Surveypal Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.56/5

Read Reviews (70)
Dashboard

4.42/5

Read Reviews (12)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.56/5

Read Reviews (70)
Dashboard

4.42/5

Read Reviews (12)

IT and Other Capabilities

for Surveypal Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (30)
Data Export

4.45/5

Read Reviews (12)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (30)
Data Export

4.45/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (129)
Chat Support

4.17/5

Read Reviews (20)
Email Support

3.75/5

Read Reviews (5)
Phone Support

3.75/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (129)
Chat Support

4.17/5

Read Reviews (20)
Email Support

3.75/5

Read Reviews (5)
Phone Support

3.75/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (14)
Custom Reports

4.25/5

Read Reviews (47)
Analytics

4.21/5

Read Reviews (91)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (14)
Custom Reports

4.25/5

Read Reviews (47)
Analytics

4.21/5

Read Reviews (91)

Software Failure Risk Guidance

?

for Surveypal Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Surveypal Platform

Vendor Profile Details

Company Name

Surveypal

Company Website

https://surveypal.com/

HQ Location

Palo Alto, CA

Employees

11-50

Social

Financials

SEED