Surveypal Platform Overview
Surveypal offers a comprehensive platform for managing customer feedback and experience. It enables businesses to gather, analyze, and act on customer insights in real time. Retail teams, for instance, can uncover hidden blind spots in customer experience (CX) and adjust their strategies accordingly. Surveypal's platform stands out for its ability to centralize feedback, making it easier for teams to prioritize and measure the impact of their development efforts. With over 150 million feedback entries processed, it supports a wide range of feedback types, ensuring that the customer’s voice is at the forefront of business decisions. The platform is cloud-based and adheres to privacy standards like GDPR and CCPA, ensuring data security. Surveypal is trusted by over 600 companies globally, highlighting its reliability in the field of customer feedback management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Surveypal Platform.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Surveypal Platform.
Surveypal Platform Use-Cases and Business Priorities: Customer Satisfaction Data
Surveypal Platform's features include Embedded Survey Forms, and Dashboard. and Surveypal Platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Surveypal Platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us." - Marja Hamalainen
Surveypal Platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Surveypal provides CX tools for measuring and managing customer feedback with contextual intelligence. Over 150 million feedback instances have been processed for better insights and actions.
Popular Business Setting
for Surveypal Platform
Top Industries
- Transportation/Trucking/Railroad
- Government Administration
- Computer & Network Security
Popular in
- Mid Market
- Enterprise
- Small Business
Surveypal Platform is popular in Transportation/Trucking/Railroad, Government Administration, and Computer & Network Security and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Surveypal Platform Use Cases
How can Surveypal Platform enhance your Collecting Feedback process?
What makes Surveypal Platform ideal for Engaging Conversational Surveys?
What makes Surveypal Platform ideal for Coaching?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. Testimonial By Marja Hamalainen |
|
|
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
|
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Marja Hamalainen Marketing Manager Certego |
Surveypal stood out because their solution enables us not only to deliver an elevated response experience but also capitalize on their expertise to build feedback processes that support our business goals. Ease-of-use was also a big plus for us. Testimonial By Marja Hamalainen |
|
Martin Harmala Marketing Manager Lojer Group |
We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala |
|
Marjo Paakonen Marketing Coordinator Pakettipiste |
Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen |
Case Studies
Case Study Pakettipiste
Case Study CIvicInfo BC
Case Study LocalTapiola
Case Study Certego
Case Study Certego
Case Study Lojer Group
Video
Tips for Effective Customer Service Coaching and Training
Frequently Asked Questions(FAQ)
for Surveypal Platform
What is Surveypal Platform?
Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.
It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.
What is Surveypal Platform used for?
What are the top features of Surveypal Platform?
Who uses Surveypal Platform?
What are Surveypal Platform alternatives?
Where is Surveypal Platform located?
Peers used Surveypal Platform for Collecting feedback and Engaging conversational surveys
Surveypal Platform Competitors
Surveypal Platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (91) |
Surveypal Platform Integrations
Surveypal Platform integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Surveypal Platform
Overall Risk Meter
Top Failure Risks for Surveypal Platform
Surveypal Oy News
Rethinking Omnichannel Experience: When a Seamless Journey Is Not the Answer
Striving for a seamless customer journey seems like the right thing to do. After all, when a customer has several ways of interacting with your business through different touchpoints, offering a consistent experience across the board seems ideal. But that’s not always the case. Recent studies challenge this conventional thinking, showing that less integration can...
Increasing the ROI of CX: Turning Positive Experiences into Brand Value
Businesses that truly focus on their customers’ needs and preferences are more likely to succeed. It seems so obvious that many executives roll their eyes at the concept of customer experience. In practice, it’s very common for people to get sidetracked by their own priorities and forget to see the world through their customers’ eyes....
A Lifelong Journey: Measuring Patient Satisfaction at Every Touchpoint
Understanding and improving patient satisfaction is essential for high-quality healthcare. Today's patients seek a patient-centric approach that values their feedback and takes concrete action to improve their healthcare experience.
Surveypal Oy Profile
Company Name
Surveypal Oy
Company Website
https://surveypal.com/HQ Location
Palo Alto, CA
Employees
11-50
Social
Financials
SEED
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