Surveypal Platform Overview

Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.

It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Surveypal Platform solved their Customer Feedback Management needs. Cuspera uses 606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Surveypal Platform.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Establish Thought Leadership
  • Acquire Customers
  • Improve Brand Engagement
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Surveypal Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (61)

"...Happy Agent Guide will provide concrete steps in creating out-of-this-world customer service pulse surveys...." Train your CS team and agents
Measuring CSAT

4.67/5

Read Reviews (8)

"...Our goal is to improve customer satisfaction and Surveypal s ongoing support in invaluable to us...."
measuring net promoter score

4.55/5

Read Reviews (6)

"...He gave practical advice on how to boost Zendesk surveying capabilities, improve response rates and receive accurate feedback: Build good-looking and engaging surveys Trigger surveys at the most appropriate time in the customer journey Organize and structure your survey in a convenient way Measure KPIs like CSAT, CES, NPS, etc. ..."
Engaging Conversational Surveys

4.69/5

Read Reviews (12)

"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys
engaging and following up

4.60/5

Read Reviews (9)

"...Keep your teams engaged in increasingly demanding customer service...."
Coaching

4.43/5

Read Reviews (5)

"...Customer Service Coaching Whitepapers...." Train your CS team and agents
PEER EXPERIENCES
Collecting Feedback

4.93/5

Read Reviews (61)

"...Happy Agent Guide will provide concrete steps in creating out-of-this-world customer service pulse surveys...." Train your CS team and agents
Measuring CSAT

4.93/5

Read Reviews (8)

measuring net promoter score

4.93/5

Read Reviews (6)

Engaging Conversational Surveys

4.69/5

Read Reviews (12)

"...You can start listening to the voice of your customers and deliver the desired experience just by following these steps: Create engaging, customized surveys Choose when to trigger your survey straight from Zendesk Collect customer feedback and measure KPIs such as CSAT, NPS, CES, and more Access real-time feedback data in your Zendesk ticket, user, or satisfaction fields Create custom reports 729..." Zendesk Gets Even Better with Custom Surveys
engaging and following up

4.69/5

Read Reviews (9)

Coaching

4.43/5

Read Reviews (5)

"...Customer Service Coaching Whitepapers...." Train your CS team and agents

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 606 insights from peers and experts to help you assess how these Surveypal Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Marjo Paakonen

Marketing Coordinator

Pakettipiste

Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen

Martin Harmala

Marketing Manager

Lojer Group

We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala

Hanna-Leena Ikonen

Development Manager

LahiTapiola

We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen
CUSTOMERS TESTIMONIALS

Marjo Paakonen

Marketing Coordinator

Pakettipiste

Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. Testimonial By Marjo Paakonen

Martin Harmala

Marketing Manager

Lojer Group

We also redirect customer praise and thanks back to our customer care agents Testimonial By Martin Harmala

Hanna-Leena Ikonen

Development Manager

LahiTapiola

We realized right from the start that our values are aligned with those of Surveypal and we would be able to build a feedback process that fits our needs and meets our expectations. Testimonial By Hanna-Leena Ikonen

Case Studies

COMPANY CASE STUDIES
Case Study Certego

How Certego improves the customer experience at every touchpoint

Read More
Case Study CIvicInfo BC

How CivicInfo, BC is safeguarding data privacy with Canadian-hosted surveys

Read More
Case Study Lojer Group

How Lojer Group boosts performance with real-time feedback

Read More

Frequently Asked Questions(FAQ)

for Surveypal Platform

What is Surveypal Platform?

Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers.

What is Surveypal Platform used for?

Surveypal Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Surveypal Platform?

Embedded survey forms, Dashboard are some of the top features of Surveypal Platform.

Who uses Surveypal Platform?

Surveypal Platform is used by Transportation/Trucking/Railroad, Government Administration and Computer & Network Security among other industries.

What are Surveypal Platform alternatives?

CustomerSure, Userback, SmileBack and Clicktools are popular alternatives for Surveypal Platform.

Where is Surveypal Platform located?

Surveypal Platform is headquartered at Palo Alto, CA.

Popular Business Setting

for Surveypal Platform

Top Industries

  • Transportation/Trucking/Railroad
  • Government Administration
  • Computer & Network Security

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Surveypal Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Surveypal Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.56/5

Read Reviews (70)
Dashboard

4.42/5

Read Reviews (12)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.56/5

Read Reviews (70)
Dashboard

4.42/5

Read Reviews (12)

IT and Other Capabilities

for Surveypal Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (30)
Data Export

4.45/5

Read Reviews (12)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.77/5

Read Reviews (30)
Data Export

4.45/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (129)
Chat Support

4.17/5

Read Reviews (20)
Email Support

3.75/5

Read Reviews (5)
Phone Support

3.75/5

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.39/5

Read Reviews (129)
Chat Support

4.17/5

Read Reviews (20)
Email Support

3.75/5

Read Reviews (5)
Phone Support

3.75/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (14)
Custom Reports

4.25/5

Read Reviews (47)
Analytics

4.21/5

Read Reviews (91)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.13/5

Read Reviews (14)
Custom Reports

4.25/5

Read Reviews (47)
Analytics

4.21/5

Read Reviews (91)

Software Failure Risk Guidance

?

for Surveypal Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Surveypal Platform

Vendor Profile Details

Company Name

Surveypal

Company Website

https://surveypal.com/

HQ Location

Palo Alto, CA

Employees

11-50

Social

Financials

Seed