cuspera logo CUSPERA

Compare SmileBack vs Surveypal Platform

Comparison Summary

For SmileBack vs Surveypal Platform comparison, Our AI algorithm looked at 1845 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SmileBack and Surveypal Platform to solve their respective business needs.

Pros and cons of SmileBack and Surveypal Platform

SmileBack is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with Phone Calls where as Surveypal Platform is focused towards Collecting Feedback and Engaging Conversational Surveys .

logo SmileBack

Focus area

SmileBack is better than Surveypal Platform for

Software Failure Risk

  • low

logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

About

Customer satisfaction platform, simple to use but deep in insights

Survey platform to measure customer service experience

Financials

Private

Seed

Business Need

Total Processes
(we found evidences for)

31

22

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


social media management

social media analytics

engaging on social media


helpdesk management



competitive intelligence


loyalty management

customise loyalty program


lifetime value management



generation of new leads


workflow management


relationship management


merger and acquisition



business development


training & onboarding


lead qualification: technographic


lead qualification

lead qualification: technographic



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more
  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more
  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting