CustomerGauge Overview

CustomerGauge is voted #1 for B2B VoC software. B2B customer data is leveraged to reduce churn and increase revenue.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using CustomerGauge.

Other use cases:

  • Customise Loyalty Program
  • Lead Qualification: Technographic
  • Lifetime Value Management
  • Lead Analytics
  • Competitive Intelligence
  • Sending & Publishing Communications
  • Collaboration
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerGauge.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Grow Market Share
  • Establish Thought Leadership
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CustomerGauge Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerGauge works with different mediums / channels such as Promotions,

CustomerGauge's features include Embedded Survey Forms, Dashboard, Micro Customer Segmenting, etc.

Reviews

"...Integration of NPS and client date with the business value they generate...." Peer review by Adam R, Director

CustomerGauge, Thematic, SurveyMonkey CX, CustomerSure, Loyverse POS, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for CustomerGauge

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

CustomerGauge is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on CustomerGauge Use Cases

How does CustomerGauge address your Collecting Feedback Challenges?

CustomerGauge facilitates gathering feedback through Net Promoter Score surveys, allowing businesses to measure customer loyalty and satisfaction. The platform integrates communication, feedback collection, action, and analytics for comprehensive feedback management. CustomerGauge's effectiveness may be limited by factors outside of a business's control, such as price fluctuations, potentially impacting NPS scores.
"...Transportation and logistics companies benchmarked on Customer Guru showed an NPS range from +8 to +11. ..." Red Stag Fulfillment Gets Near Perfect Net Promoter Score

What makes CustomerGauge ideal for Engaging Conversational Surveys?

CustomerGauge enables organizations to conduct engaging conversational surveys, gathering valuable customer feedback in a concise format. The platform facilitates closed-loop processes for follow-up with detractors and promoters, driving customer experience improvement. However, predictions may be influenced by changes in customer sentiment following follow-up.
"...It allows customers to create very short surveys (taking less time of your own customers) while collecting very valuable information on their satisfaction, reason for it, support on follow-up cases, etc...." Peer review by Renan M, Senior Marketing Analyst

What solutions does CustomerGauge provide for Helpdesk Management?

What benefits does CustomerGauge offer for Customise Loyalty Program?

26+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well CustomerGauge solved their Customer Feedback Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

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The Frontline Suite by CustomerGauge

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Frequently Asked Questions(FAQ)

for CustomerGauge

What is CustomerGauge?

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

With its monetized Net Promoter technology it automates survey delivery, routes powerful insights, prioritizes follow-up and monetizes the account base. It also helps to improve day-to-day operations across departments, reduce employee churn, improved performance and satisfaction, and reduced overhead costs.

Some of its features include prioritized account focus, survey builder and reporting suite, anonymous feedback, real-time analytics and feedback monitoring, permission-based organizational hierarchy and more.

What is CustomerGauge used for?

CustomerGauge is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of CustomerGauge?

Embedded survey forms, Dashboard and Micro customer segmenting are some of the top features of CustomerGauge.

Who uses CustomerGauge?

CustomerGauge is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are CustomerGauge alternatives?

Thematic, SurveyMonkey CX, CustomerSure and Loyverse POS are popular alternatives for CustomerGauge.
lightning

Peers used CustomerGauge for Collecting feedback and Engaging conversational surveys

CustomerGauge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.38/5 ★

Read Reviews (4)
Analytics

4.42/5 ★

Read Reviews (46)
Custom Reports

3.49/5 ★

Read Reviews (79)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.38/5 ★

Read Reviews (4)
Analytics

4.42/5 ★

Read Reviews (46)
Custom Reports

3.49/5 ★

Read Reviews (79)

Software Failure Risk Guidance

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for CustomerGauge

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerGauge

CustomerGauge Profile

Company Name

CustomerGauge

Company Website

https://customergauge.com/

HQ Location

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