CustomerGauge Overview

This is a summary of the comprehensive capabilities and benefits of CustomerGauge based on over 729 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

CustomerGauge, Thematic, SurveyMonkey CX, CustomerSure, Loyverse POS, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if CustomerGauge is right for your needs? Our Cuspera AI engine can evaluate how CustomerGauge fits your specific business needs, industry, and context. Get your personalized assessment report today.

CustomerGauge supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Helpdesk Management
  • Customise Loyalty Program
  • Lead Qualification: Technographic

CustomerGauge can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use Promotions for these needs. As a solution, CustomerGauge's capabilities include Embedded Survey Forms, Dashboard, Micro Customer Segmenting, etc.

CustomerGauge Information Technology and Services Vertical is its biggest customer base.

Reviews

"...Our NPS score and patient experience comes from the whole package...." Peer review by David Apple, Chief Marketing Officer, Legacy ER & Urgent Care

Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well CustomerGauge solved their Customer Feedback Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using CustomerGauge.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Grow Market Share
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using CustomerGauge.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.84/5

Read Reviews (136)

"...Our NPS score and patient experience comes from the whole package...."
measuring net promoter score

4.77/5

Read Reviews (92)

"...Who should own your company s NPS score?..."
Measuring CSAT

4.35/5

Read Reviews (4)

"...CustomerGauge One of the top players in the market, CustomerGauge helps you in enhancing customer satisfaction, retain customers and reduce churn rates through its first-rate enterprise feedback management solutions. ..."
Engaging Conversational Surveys

4.69/5

Read Reviews (21)

"...That's been proven to us to impact CX as we have conducted follow-up interviews where a customer indicated this as their major point for higher satisfaction...."
engaging and following up

4.36/5

Read Reviews (10)

"...Act to close the loop with detractors and follow-up with promoters To get ahead and make real improvements to your customer experience, you need proper closed loop processes in place to follow-up with detractors and promoters...."
Helpdesk Management

4.78/5

Read Reviews (11)

"...The customer service (help desk) team is also on it when something needs to be addressed...."
PEER EXPERIENCES
Collecting Feedback with Promotions

4.84/5

Read Reviews (136)

"...Our NPS score and patient experience comes from the whole package...." Peer review by David Apple, Chief Marketing Officer, Legacy ER & Urgent Care
measuring net promoter score

4.84/5

Read Reviews (92)

Measuring CSAT

4.84/5

Read Reviews (4)

Engaging Conversational Surveys

4.69/5

Read Reviews (21)

"...That's been proven to us to impact CX as we have conducted follow-up interviews where a customer indicated this as their major point for higher satisfaction...." Peer review by Gregory D, Marketing Research and Analytics Specialist, Telecommunications
engaging and following up

4.69/5

Read Reviews (10)

Helpdesk Management

4.78/5

Read Reviews (11)

"...The customer service (help desk) team is also on it when something needs to be addressed...." Peer review by Internal Consultant

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 729 insights from peers and experts to help you assess how these CustomerGauge use cases fit your Customer Feedback Management needs.

Frequently Asked Questions(FAQ)

for CustomerGauge

What is CustomerGauge?

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

What is CustomerGauge used for?

CustomerGauge is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of CustomerGauge?

Embedded survey forms, Dashboard and Micro customer segmenting are some of the top features of CustomerGauge.

Who uses CustomerGauge?

CustomerGauge is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are CustomerGauge alternatives?

Thematic, SurveyMonkey CX, CustomerSure and Loyverse POS are popular alternatives for CustomerGauge.

Popular Business Setting

for CustomerGauge

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used CustomerGauge to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for CustomerGauge

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.64/5

Read Reviews (52)
Dashboard

3.16/5

Read Reviews (15)
Micro customer segmenting

4.67/5

Read Reviews (8)
Personalization

3.34/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.64/5

Read Reviews (52)
Dashboard

3.16/5

Read Reviews (15)
Micro customer segmenting

4.67/5

Read Reviews (8)
Personalization

3.34/5

Read Reviews (6)

IT and Other Capabilities

for CustomerGauge

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.05/5

Read Reviews (60)
Data Export

1.88/5

Read Reviews (18)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.05/5

Read Reviews (60)
Data Export

1.88/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.79/5

Read Reviews (67)
Chat Support

4.76/5

Read Reviews (17)
Email Support

4.74/5

Read Reviews (13)
Phone Support

4.74/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.79/5

Read Reviews (67)
Chat Support

4.76/5

Read Reviews (17)
Email Support

4.74/5

Read Reviews (13)
Phone Support

4.74/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (4)
Analytics

4.42/5

Read Reviews (46)
Custom Reports

3.49/5

Read Reviews (79)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (4)
Analytics

4.42/5

Read Reviews (46)
Custom Reports

3.49/5

Read Reviews (79)

Software Failure Risk Guidance

?

for CustomerGauge

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerGauge

Vendor Profile Details

Company Name

CustomerGauge

Company Website

https://customergauge.com/

HQ Location

Social