CustomerGauge Overview

CustomerGauge empowers businesses to harness B2B customer data, focusing on reducing churn and boosting revenue. Its platform excels in gathering continuous feedback and enabling swift follow-up actions, crucial for maintaining robust client relationships. By leveraging its capabilities, organizations can transform their approach to customer interaction, moving away from outdated methods. The integration of GaugieAI enhances human connections through tailored feedback solutions, addressing specific industry challenges. CustomerGauge's ability to increase customer response rates ensures that businesses are not only retaining clients but also growing their accounts effectively. This results in a direct impact on revenue streams, positioning CustomerGauge as a strategic tool in customer feedback management.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using CustomerGauge.

Other use cases:

  • Customise Loyalty Program
  • Lead Qualification: Technographic
  • Lifetime Value Management
  • Lead Analytics
  • Competitive Intelligence
  • Sending & Publishing Communications
  • Collaboration
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using CustomerGauge.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Grow Market Share
  • Establish Thought Leadership
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CustomerGauge Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerGauge works with different mediums / channels such as Promotions.

CustomerGauge's features include Embedded Survey Forms, Dashboard, Micro Customer Segmenting, etc. and CustomerGauge support capabilities include 24/7 Support, Chat Support, Email Support, etc. also CustomerGauge analytics capabilities include Analytics, and Custom Reports.

Reviews

"...That's been proven to us to impact CX as we have conducted follow-up interviews where a customer indicated this as their major point for higher satisfaction...." Peer review by Gregory D, Marketing Research and Analytics Specialist, Telecommunications

CustomerGauge, Loyverse POS, SmileBack, SurveyMethods, Medallia Agent Connect, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CustomerGauge is voted #1 for B2B VoC software. B2B customer data is leveraged to reduce churn and increase revenue.

Popular Business Setting

for CustomerGauge

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

CustomerGauge is popular in Information Technology And Services, Computer Software, and Hospitality and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on CustomerGauge Use Cases

What Are the key features of CustomerGauge for Collecting Feedback?

What Are the key features of CustomerGauge for Engaging Conversational Surveys?

How does CustomerGauge address your Helpdesk Management Challenges?

How does CustomerGauge address your Customise Loyalty Program Challenges?

26+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well CustomerGauge solved their Customer Feedback Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Manufacturing

CASE STUDY Wajax

CustomerGauge helped Wajax find that promoters spend twice as much as detractors. Wajax used CustomerGauge to follow up with all account detractors and passives. Their Net Promoter Score has grown ev...ery year since using CustomerGauge. Wajax handles over 700,000 customer transactions each year. CustomerGauge's revenue integration gave Wajax clear financial proof of the value of customer experience.

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Manufacturing

CASE STUDY Engro Polymer and Chemicals Ltd.

CustomerGauge helped Engro Polymer and Chemicals Ltd. improve their customer experience program. Engro used CustomerGauge's Account Experience software and methodology. They achieved a 99% account re...sponse rate and a near 100% contact response rate. Their Net Promoter Score increased by 16%, from 64 to 84. Engro also saw an 8% increase in closed-loop rate. Most importantly, their top-line grew by 17% as a direct result of their NPS program.

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Consumer Goods

CASE STUDY AB InBev

CustomerGauge Account Experience helped AB InBev launch Account Experience across 27+ global markets. AB InBev used the software as part of a digital transformation to improve experiences for their g...lobal B2B distribution network. They used a multi-channel approach for always-on feedback that adjusted by market. The rollout revealed negative NPS in several markets, motivating quick change. AB InBev quickly expanded the program to collect feedback worldwide.

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Food & Beverages

CASE STUDY Heineken

Heineken used CustomerGauge to improve its B2B account experience when bars were shut down. The company focused on building strong relationships with bars and resellers. Heineken launched its program... in 65 countries. The goal was to collect feedback and respond quickly to partners. This helped Heineken deliver a better experience to its B2B customers.

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Consumer Services

CASE STUDY Rentokil

CustomerGauge Account Experience helped Rentokil move from traditional CX to AX. Rentokil automated surveys by email, replacing phone calls. This change increased the amount of customer data they cou...ld collect. The company can now act on feedback in real time. Rentokil uses these insights to improve their customer journey and focus on customer needs.

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Manufacturing

CASE STUDY Trivium Packaging

CustomerGauge helped Trivium Packaging improve their customer experience program. Trivium used CustomerGauge to run Net Promoter Score surveys and follow up with customers through Salesforce. In one ...year, they reached a 44% response rate and a 93% revenue coverage rate. The solution helped Trivium respond faster to customer feedback and improve support and product quality. Trivium became an AX Award nominee for their achievements.

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Video

The Frontline Suite by CustomerGauge

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Frequently Asked Questions(FAQ)

for CustomerGauge

What is CustomerGauge?

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

With its monetized Net Promoter technology it automates survey delivery, routes powerful insights, prioritizes follow-up and monetizes the account base. It also helps to improve day-to-day operations across departments, reduce employee churn, improved performance and satisfaction, and reduced overhead costs.

Some of its features include prioritized account focus, survey builder and reporting suite, anonymous feedback, real-time analytics and feedback monitoring, permission-based organizational hierarchy and more.

What is CustomerGauge used for?

CustomerGauge is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of CustomerGauge?

Embedded survey forms, Dashboard and Micro customer segmenting are some of the top features of CustomerGauge.

Who uses CustomerGauge?

CustomerGauge is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are CustomerGauge alternatives?

Loyverse POS, SmileBack, SurveyMethods and Medallia Agent Connect are popular alternatives for CustomerGauge.
lightning

Peers used CustomerGauge for Collecting feedback and Engaging conversational surveys

CustomerGauge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.38/5 ★

Read Reviews (4)
Analytics

4.42/5 ★

Read Reviews (46)
Custom Reports

3.49/5 ★

Read Reviews (79)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.38/5 ★

Read Reviews (4)
Analytics

4.42/5 ★

Read Reviews (46)
Custom Reports

3.49/5 ★

Read Reviews (79)

Software Failure Risk Guidance

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for CustomerGauge

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerGauge

CustomerGauge USA LLC News

Executive

CustomerGauge Names Technology Sales Veteran Adam Clay as Chief Revenue Officer - PR Web

CustomerGauge appointed Adam Clay as Chief Revenue Officer, highlighting his experience in technology sales to drive revenue growth.

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CustomerGauge USA LLC Profile

Company Name

CustomerGauge USA LLC

Company Website

https://customergauge.com/

HQ Location

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