CustomerGauge Overview
This is a summary of the comprehensive capabilities and benefits of CustomerGauge based on over 729 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CustomerGauge, Thematic, SurveyMonkey CX, CustomerSure, Loyverse POS, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CustomerGauge is right for your needs? Our Cuspera AI engine can evaluate how CustomerGauge fits your specific business needs, industry, and context. Get your personalized assessment report today.
CustomerGauge supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Customise Loyalty Program
- Lead Qualification: Technographic
CustomerGauge can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use Promotions for these needs. As a solution, CustomerGauge's capabilities include Embedded Survey Forms, Dashboard, Micro Customer Segmenting, etc.
CustomerGauge Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Integration of NPS and client date with the business value they generate...." Peer review by Adam R, Director
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well CustomerGauge solved their Customer Feedback Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using CustomerGauge.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using CustomerGauge.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.84/5 ★ |
"...Integration of NPS and client date with the business value they generate...." Peer review by Adam R, Director |
| measuring net promoter score |
4.77/5 ★ |
"...Net Promoter. ..." Account Experience Software |
| Measuring CSAT |
4.35/5 ★ |
"...Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty...." Peer review from CustomerGauge |
| Engaging Conversational Surveys |
4.69/5 ★ |
"...Make employee engagement the cornerstone of your company culture with a dedicated employee experience and eNPS suite. ..." The Account Experience Management Software |
| engaging and following up |
4.36/5 ★ |
"...Boost response rates and employee engagement among staff with anonymous Employee Net Promoter surveys. ..." CustomerGauge |
| Helpdesk Management |
4.78/5 ★ |
"...However, we plan to roll this out for or Call Center, and Operations teams...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.84/5 ★ |
"...Integration of NPS and client date with the business value they generate...." Peer review by Adam R, Director |
|
| measuring net promoter score |
4.84/5 ★ |
| Measuring CSAT |
4.84/5 ★ |
| Engaging Conversational Surveys |
4.69/5 ★ |
"...Make employee engagement the cornerstone of your company culture with a dedicated employee experience and eNPS suite. ..." The Account Experience Management Software |
|
| engaging and following up |
4.69/5 ★ |
| Helpdesk Management |
4.78/5 ★ |
"...However, we plan to roll this out for or Call Center, and Operations teams...." Peer review by Administrator |
|
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 729 insights from peers and experts to help you assess how these CustomerGauge use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for CustomerGauge
What is CustomerGauge?
What is CustomerGauge used for?
What are the top features of CustomerGauge?
Who uses CustomerGauge?
What are CustomerGauge alternatives?
Popular Business Setting
for CustomerGauge
Top Industries
- Information Technology and Services
- Computer Software
- Hospitality
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used CustomerGauge to Improve customer satisfaction and Acquire customers
CustomerGauge Alternatives
Peer and Expert Opinion on Features
for CustomerGauge
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (52) |
| Dashboard | Read Reviews (15) |
| Micro customer segmenting | Read Reviews (8) |
| Personalization | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (52) |
| Dashboard | Read Reviews (15) |
| Micro customer segmenting | Read Reviews (8) |
| Personalization | Read Reviews (6) |
IT and Other Capabilities
for CustomerGauge
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (60) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (60) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (67) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (67) |
| Chat Support | Read Reviews (17) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (79) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (79) |
Software Failure Risk Guidance
?for CustomerGauge
Overall Risk Meter
Top Failure Risks for CustomerGauge
Vendor Profile Details
Company Name
CustomerGauge
Company Website
https://customergauge.com/HQ Location
Social
Get a personalised risk report for CustomerGauge
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
CustomerGauge may get in touch with you regarding your request.
Request Custom Quote
CustomerGauge will get in touch with you regarding your request.