About CustomerGauge

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

With its monetized Net Promoter technology it automates survey delivery, routes powerful insights, prioritizes follow-up and monetizes the account base. It also helps to improve day-to-day operations across departments, reduce employee churn, improved performance and satisfaction, and reduced overhead costs.

Some of its features include prioritized account focus, survey builder and reporting suite, anonymous feedback, real-time analytics and feedback monitoring, permission-based organizational hierarchy and more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well CustomerGauge solves your Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using CustomerGauge.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Grow Market Share
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Loyalty Management , as the business use cases that they have been most satisfied while using CustomerGauge.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback with Promotions

4.84/5

Read Reviews (136)

"...Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty...." Peer review from CustomerGauge
measuring net promoter score

4.84/5

Read Reviews (92)

Measuring CSAT

4.84/5

Read Reviews (4)

Engaging Conversational Surveys

4.69/5

Read Reviews (21)

"...They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier...." Peer review by Drew M, Customer Education and Advocacy Specialist, Computer Software
engaging and following up

4.69/5

Read Reviews (10)

Loyalty Management with Promotions

4.79/5

Read Reviews (11)

"...CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter System...." Peer review
customise loyalty program

4.79/5

Read Reviews (8)

create engagement based loyalty

4.79/5

Read Reviews (1)

PEER EXPERIENCES
Collecting Feedback with Promotions

4.84/5

Read Reviews (136)

"...Net promoter software that helps increase customer retention, measure and improve customer satisfaction and loyalty...." Peer review from CustomerGauge
measuring net promoter score

4.84/5

Read Reviews (92)

Measuring CSAT

4.84/5

Read Reviews (4)

Engaging Conversational Surveys

4.69/5

Read Reviews (21)

"...They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier...." Peer review by Drew M, Customer Education and Advocacy Specialist, Computer Software
engaging and following up

4.69/5

Read Reviews (10)

Loyalty Management with Promotions

4.79/5

Read Reviews (11)

"...CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter System...." Peer review
customise loyalty program

4.79/5

Read Reviews (8)

create engagement based loyalty

4.79/5

Read Reviews (1)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 729 insights from peers and experts to help you assess how these CustomerGauge use cases fit your Feedback Management needs.

Popular Business Setting

for CustomerGauge

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospitality

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used CustomerGauge to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for CustomerGauge

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.64/5

Read Reviews (52)
Dashboard

3.16/5

Read Reviews (15)
Micro customer segmenting

4.67/5

Read Reviews (8)
Personalization

3.34/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.64/5

Read Reviews (52)
Dashboard

3.16/5

Read Reviews (15)
Micro customer segmenting

4.67/5

Read Reviews (8)
Personalization

3.34/5

Read Reviews (6)

IT and Other Capabilities

for CustomerGauge

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.05/5

Read Reviews (60)
Data Export

1.88/5

Read Reviews (18)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.05/5

Read Reviews (60)
Data Export

1.88/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.79/5

Read Reviews (67)
Chat Support

4.76/5

Read Reviews (17)
Email Support

4.74/5

Read Reviews (13)
Phone Support

4.74/5

Read Reviews (13)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.79/5

Read Reviews (67)
Chat Support

4.76/5

Read Reviews (17)
Email Support

4.74/5

Read Reviews (13)
Phone Support

4.74/5

Read Reviews (13)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (4)
Analytics

4.42/5

Read Reviews (46)
Custom Reports

3.49/5

Read Reviews (79)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.38/5

Read Reviews (4)
Analytics

4.42/5

Read Reviews (46)
Custom Reports

3.49/5

Read Reviews (79)

Failure Risk Guidance Security Report

?

for CustomerGauge

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerGauge

Vendor Profile Details

Company Name

CustomerGauge

Company Website

https://customergauge.com/

HQ Location

Social