Customer stories

Product Business Settings

CustomerGauge is popular in Information Technology And Services, Computer Software, and Hospitality industries and is widely used by Mid Market, Enterprise, and Large Enterprise.

Integrations

Marketing Automation
Conversion Rate Optimization
Data Management Platform
Proposal Management

CustomerGauge Product Overview

CustomerGauge empowers businesses to harness B2B customer data, focusing on reducing churn and boosting revenue. Its platform excels in gathering continuous feedback and enabling swift follow-up actions, crucial for maintaining robust client relationships. By leveraging its capabilities, organizations can transform their approach to customer interaction, moving away from outdated methods. The integration of GaugieAI enhances human connections through tailored feedback solutions, addressing specific industry challenges. CustomerGauge's ability to increase customer response rates ensures that businesses are not only retaining clients but also growing their accounts effectively. This results in a direct impact on revenue streams, positioning CustomerGauge as a strategic tool in customer feedback management.

How satisfied the customers are with CustomerGauge use-cases

Reviews

"...They have a great team that is passionate about customer engagement and loyalty which makes working with them that much easier...." Peer review by Drew M, Customer Education and Advocacy Specialist, Computer Software

CustomerGauge Customer Insights, Testimonials and Case Studies

What benefits does CustomerGauge offer for Collecting Feedback?

Why is CustomerGauge the best choice for Engaging Conversational Surveys?

Why is CustomerGauge the best choice for Helpdesk Management?

How does CustomerGauge facilitate Customise Loyalty Program?

What is CustomerGauge?

CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices.

With its monetized Net Promoter technology it automates survey delivery, routes powerful insights, prioritizes follow-up and monetizes the account base. It also helps to improve day-to-day operations across departments, reduce employee churn, improved performance and satisfaction, and reduced overhead costs.

Some of its features include prioritized account focus, survey builder and reporting suite, anonymous feedback, real-time analytics and feedback monitoring, permission-based organizational hierarchy and more.

What is CustomerGauge used for?

CustomerGauge is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of CustomerGauge?

Embedded survey forms, Dashboard and Micro customer segmenting are some of the top features of CustomerGauge.

Who uses CustomerGauge?

CustomerGauge is used by Information Technology And Services, Computer Software and Hospitality among other industries.

What are CustomerGauge alternatives?

Loyverse POS, SmileBack, SurveyMethods and Medallia Agent Connect are popular alternatives for CustomerGauge.

8 buyers and buying teams have used Cuspera to assess how well CustomerGauge solved their Customer Feedback Management needs. Cuspera uses 729 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

Media kits | CustomerGauge Newsroom

MeazureUp has partnered with Taste of Belgium to enhance operational consistency across the restaurant group's six locations using MeazureUp's digital field audit solution. This collaboration allows ...Taste of Belgium to maintain brand standards and focus on growth by providing real-time operational insights and analytics through MeazureUp's platform.

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Sutherland - Information Technology And Services - Very Large

CustomerGauge helped Sutherland boost its B2B customer experience program. Sutherland used real-time feedback, targeted surveys, and automated alerts. Contact response rates rose by 30%. Annual surve...ys reached customers responsible for over 90% of revenue. More detractors became promoters, improving client satisfaction and retention. Sutherland set a new standard for modern B2B CX with CustomerGauge.

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Mycronic - Manufacturing - Large

CustomerGauge helped Mycronic, a Swedish electronics manufacturing equipment company, boost NPS scores across three divisions since 2022. Mycronic linked customer feedback to revenue, using data to g...uide improvements. Satisfied customers now buy more products, supporting a partnership model. The company tracks how detractors become promoters, showing measurable relationship gains. Customer experience investment happened while Mycronic led the market, not after problems arose.

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Trivium Packaging - Manufacturing

CustomerGauge helped Trivium Packaging improve their customer experience program. Trivium used CustomerGauge to run Net Promoter Score surveys and follow up with customers through Salesforce. In one ...year, they reached a 44% response rate and a 93% revenue coverage rate. The solution helped Trivium respond faster to customer feedback and improve support and product quality. Trivium became an AX Award nominee for their achievements.

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AB InBev - Consumer Goods

CustomerGauge Account Experience helped AB InBev launch Account Experience across 27+ global markets. AB InBev used the software as part of a digital transformation to improve experiences for their g...lobal B2B distribution network. They used a multi-channel approach for always-on feedback that adjusted by market. The rollout revealed negative NPS in several markets, motivating quick change. AB InBev quickly expanded the program to collect feedback worldwide.

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Heineken - Food & Beverages

Heineken used CustomerGauge to improve its B2B account experience when bars were shut down. The company focused on building strong relationships with bars and resellers. Heineken launched its program... in 65 countries. The goal was to collect feedback and respond quickly to partners. This helped Heineken deliver a better experience to its B2B customers.

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The Frontline Suite by CustomerGauge

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Peers used CustomerGauge for Collecting feedback and Engaging conversational surveys

CustomerGauge Competitors

CustomerGauge Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.38/5 ★

Read Reviews (4)
Analytics

4.42/5 ★

Read Reviews (46)
Custom Reports

3.49/5 ★

Read Reviews (79)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.38/5 ★

Read Reviews (4)
Analytics

4.42/5 ★

Read Reviews (46)
Custom Reports

3.49/5 ★

Read Reviews (79)

CustomerGauge Integrations

CustomerGauge integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.05/5 ★

Read Reviews (60)
Data Export

1.88/5 ★

Read Reviews (18)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Sendoso

4.56 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pendo

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Workato Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PandaDoc

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for CustomerGauge

Overall Risk Meter

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Top Failure Risks for CustomerGauge

CustomerGauge USA LLC News

Company
 

Introducing CustomerGAIge and the Post-Dashboard Era of Enterprise CX | CustomerGauge Newsroom

CustomerGauge has rebranded to CustomerGAIge, introducing the first AI-powered B2B customer experience platform. This rebrand marks a shift to AI-driven customer intelligence, offering features like account summaries, an on-demand chatbot, and one-click feedback resolution. The platform aims to transform B2B CX by integrating AI with proven best practices, enhancing customer engagement and operational efficiency.

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Executive
 

CustomerGauge Names Technology Sales Veteran Adam Clay as Chief Revenue Officer - PR Web

CustomerGauge appointed Adam Clay as Chief Revenue Officer, highlighting his experience in technology sales to drive revenue growth.

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CustomerGauge USA LLC Profile

Company Name

CustomerGauge USA LLC

Company Website

https://customergauge.com/

HQ Location

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