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Compare CustomerGauge vs Medallia Agent Connect

Comparison Summary

For CustomerGauge vs Medallia Agent Connect comparison, Our AI algorithm looked at 1923 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerGauge and Medallia Agent Connect to solve their respective business needs.

Pros and cons of CustomerGauge and Medallia Agent Connect

CustomerGauge is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as Medallia Agent Connect is focused towards Collecting Feedback and Engaging Conversational Surveys .

logo CustomerGauge

Focus area

Software Failure Risk

  • medium

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than CustomerGauge for

Software Failure Risk

  • low

About

Account Experience software for better customer-centric decisions that grow your account faster

Empower your customer service teams from anywhere

Age

2001

Financials

SERIES F

Business Need

Total Processes
(we found evidences for)

37

35

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


loyalty management

customise loyalty program


helpdesk management


lead qualification

lead qualification: technographic


lifetime value management



competitive intelligence


communication management

sending & publishing communications



rating and review management


campaign management



generation of new leads


knowledge management


training & onboarding


performance management


sales review & feedback




sales call management


workflow management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Increase customer life time value

  • Grow market share

  • Establish thought leadership

  • See 6 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more
  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting