Account Experience software for better customer-centric decisions that grow your account faster
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Manufacturing Case Studies and Customer Success Stories with CustomerGauge
Wajax
- Manufacturing
CustomerGauge helped Wajax find that promoters spend twice as much as detractors. Wajax used CustomerGauge to follow up with all... account detractors and passives. Their Net Promoter Score has grown every year since using CustomerGauge. Wajax handles over 700,000 customer transactions each year. CustomerGauge's revenue integration gave Wajax clear financial proof of the value of customer experience.
CustomerGauge helped Engro Polymer and Chemicals Ltd. improve their customer experience program. Engro used CustomerGauge's Account Experience software and methodology.... They achieved a 99% account response rate and a near 100% contact response rate. Their Net Promoter Score increased by 16%, from 64 to 84. Engro also saw an 8% increase in closed-loop rate. Most importantly, their top-line grew by 17% as a direct result of their NPS program.
CustomerGauge helped Trivium Packaging improve their customer experience program. Trivium used CustomerGauge to run Net Promoter Score surveys and follow... up with customers through Salesforce. In one year, they reached a 44% response rate and a 93% revenue coverage rate. The solution helped Trivium respond faster to customer feedback and improve support and product quality. Trivium became an AX Award nominee for their achievements.
CustomerGauge helped Single Hop reduce churn. They used Net Promoter with monetization features. In two years, Single Hop saw a... 50% increase in customer retention. The platform enabled real-time feedback and fast action. This led to better customer loyalty and growth.
CustomerGauge's eNPS tool helps Verafin collect anonymous employee feedback. The tool lets them segment feedback into categories. This helps Verafin... spot major issues that many employees want changed. The solution supports better employee engagement and retention. Verafin uses CustomerGauge to improve their workplace experience.
Food & Beverages Case Studies and Customer Success Stories with CustomerGauge
Heineken
- Food & Beverages
Heineken used CustomerGauge to improve its B2B account experience when bars were shut down. The company focused on building strong... relationships with bars and resellers. Heineken launched its program in 65 countries. The goal was to collect feedback and respond quickly to partners. This helped Heineken deliver a better experience to its B2B customers.
Consumer Services Case Studies and Customer Success Stories with CustomerGauge
Rentokil
- Consumer Services
CustomerGauge Account Experience helped Rentokil move from traditional CX to AX. Rentokil automated surveys by email, replacing phone calls. This... change increased the amount of customer data they could collect. The company can now act on feedback in real time. Rentokil uses these insights to improve their customer journey and focus on customer needs.
Consumer Goods Case Studies and Customer Success Stories with CustomerGauge
AB InBev
- Consumer Goods
CustomerGauge Account Experience helped AB InBev launch Account Experience across 27+ global markets. AB InBev used the software as part... of a digital transformation to improve experiences for their global B2B distribution network. They used a multi-channel approach for always-on feedback that adjusted by market. The rollout revealed negative NPS in several markets, motivating quick change. AB InBev quickly expanded the program to collect feedback worldwide.
Other Industry Case Studies and Success Stories with CustomerGauge
Sutherland
- Information Technology And Services
- Very Large
CustomerGauge helped Sutherland boost its B2B customer experience program. Sutherland used real-time feedback, targeted surveys, and automated alerts. Contact response... rates rose by 30%. Annual surveys reached customers responsible for over 90% of revenue. More detractors became promoters, improving client satisfaction and retention. Sutherland set a new standard for modern B2B CX with CustomerGauge.
CustomerGauge helped Mycronic, a Swedish electronics manufacturing equipment company, boost NPS scores across three divisions since 2022. Mycronic linked customer... feedback to revenue, using data to guide improvements. Satisfied customers now buy more products, supporting a partnership model. The company tracks how detractors become promoters, showing measurable relationship gains. Customer experience investment happened while Mycronic led the market, not after problems arose.
MeazureUp has partnered with Taste of Belgium to enhance operational consistency across the restaurant group's six locations using MeazureUp's digital field audit solution. This collaboration allows... Taste of Belgium to maintain brand standards and focus on growth by providing real-time operational insights and analytics through MeazureUp's platform.
