Account Experience software for better customer-centric decisions that grow your account faster
Food & Beverages Case Studies and Success Stories with CustomerGauge
CASE STUDY Heineken
Heineken used CustomerGauge to improve its B2B account experience when bars were shut down. The company focused on building strong relationships with bars and resellers. Heineken launched its program... in 65 countries. The goal was to collect feedback and respond quickly to partners. This helped Heineken deliver a better experience to its B2B customers.
Consumer Services Case Studies and Success Stories with CustomerGauge
CASE STUDY Rentokil
CustomerGauge Account Experience helped Rentokil move from traditional CX to AX. Rentokil automated surveys by email, replacing phone calls. This change increased the amount of customer data they cou...ld collect. The company can now act on feedback in real time. Rentokil uses these insights to improve their customer journey and focus on customer needs.
Consumer Goods Case Studies and Success Stories with CustomerGauge
CASE STUDY AB InBev
CustomerGauge Account Experience helped AB InBev launch Account Experience across 27+ global markets. AB InBev used the software as part of a digital transformation to improve experiences for their g...lobal B2B distribution network. They used a multi-channel approach for always-on feedback that adjusted by market. The rollout revealed negative NPS in several markets, motivating quick change. AB InBev quickly expanded the program to collect feedback worldwide.
Manufacturing Case Studies and Success Stories with CustomerGauge
CASE STUDY Wajax
CustomerGauge helped Wajax find that promoters spend twice as much as detractors. Wajax used CustomerGauge to follow up with all account detractors and passives. Their Net Promoter Score has grown ev...ery year since using CustomerGauge. Wajax handles over 700,000 customer transactions each year. CustomerGauge's revenue integration gave Wajax clear financial proof of the value of customer experience.
CustomerGauge helped Trivium Packaging improve their customer experience program. Trivium used CustomerGauge to run Net Promoter Score surveys and follow up with customers through Salesforce. In one ...year, they reached a 44% response rate and a 93% revenue coverage rate. The solution helped Trivium respond faster to customer feedback and improve support and product quality. Trivium became an AX Award nominee for their achievements.
CustomerGauge helped Engro Polymer and Chemicals Ltd. improve their customer experience program. Engro used CustomerGauge's Account Experience software and methodology. They achieved a 99% account re...sponse rate and a near 100% contact response rate. Their Net Promoter Score increased by 16%, from 64 to 84. Engro also saw an 8% increase in closed-loop rate. Most importantly, their top-line grew by 17% as a direct result of their NPS program.
Information Technology and Services Case Studies and Success Stories with CustomerGauge
CASE STUDY Single Hop
CustomerGauge helped Single Hop reduce churn. They used Net Promoter with monetization features. In two years, Single Hop saw a 50% increase in customer retention. The platform enabled real-time feed...back and fast action. This led to better customer loyalty and growth.
CustomerGauge's eNPS tool helps Verafin collect anonymous employee feedback. The tool lets them segment feedback into categories. This helps Verafin spot major issues that many employees want changed.... The solution supports better employee engagement and retention. Verafin uses CustomerGauge to improve their workplace experience.
MeazureUp has partnered with Taste of Belgium to enhance operational consistency across the restaurant group's six locations using MeazureUp's digital field audit solution. This collaboration allows ...Taste of Belgium to maintain brand standards and focus on growth by providing real-time operational insights and analytics through MeazureUp's platform.
