Clicktools Overview

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.

Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Clicktools.

Other priorities:

  • Establish Thought Leadership
  • Improve Employee Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Analytics , as the business use cases that they have been most satisfied while using Clicktools.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.99/5

Read Reviews (128)

"...We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com...."
Measuring CSAT

4.97/5

Read Reviews (56)

"...Our Luminate Customer Support group sends a CSAT survey to all closed cases...."
measuring net promoter score

4.62/5

Read Reviews (6)

"...From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none...."
Engaging Conversational Surveys with Website, Phone Calls and Offline

4.95/5

Read Reviews (37)

"...Users can also design feedback programs to analyze customer feedback and manage customer engagement...."
engaging and following up

4.94/5

Read Reviews (32)

"...Marketing professionals can use rewards in event follow-up surveys...."
Social Media Analytics

3.36/5

Read Reviews (6)

"...It delivers data both to Salesforce reports and Ct Analytics...."
PEER EXPERIENCES
Collecting Feedback

4.99/5

Read Reviews (128)

"...We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com...." Peer review by Verified User, Administrator in Customer Service, Mechanical or Industrial Engineering
Measuring CSAT

4.99/5

Read Reviews (56)

measuring net promoter score

4.99/5

Read Reviews (6)

Engaging Conversational Surveys with Website, Phone Calls and Offline

4.95/5

Read Reviews (37)

"...Users can also design feedback programs to analyze customer feedback and manage customer engagement...." Peer review
engaging and following up

4.95/5

Read Reviews (32)

Social Media Analytics

3.36/5

Read Reviews (6)

"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud

16+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these Clicktools use cases fit your Customer Feedback Management needs.

Frequently Asked Questions(FAQ)

for Clicktools

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

CustomerSure, Surveypal Platform, Startquestion Survey and SurveyMonkey CX are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.

Popular Business Setting

for Clicktools

Top Industries

  • Computer Software
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Clicktools to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Clicktools

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (339)
Ticketing

4.14/5

Read Reviews (15)
Personalization

4.06/5

Read Reviews (14)
Survey themes library

2.50/5

Read Reviews (12)
Recording

3.88/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (339)
Ticketing

4.14/5

Read Reviews (15)
Personalization

4.06/5

Read Reviews (14)
Survey themes library

2.50/5

Read Reviews (12)
Recording

3.88/5

Read Reviews (10)

IT and Other Capabilities

for Clicktools

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (71)
Data Export

2.19/5

Read Reviews (28)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (71)
Data Export

2.19/5

Read Reviews (28)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.89/5

Read Reviews (19)
Email Support

4.82/5

Read Reviews (13)
24/7 Support

4.62/5

Read Reviews (126)
Phone Support

4.57/5

Read Reviews (19)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.89/5

Read Reviews (19)
Email Support

4.82/5

Read Reviews (13)
24/7 Support

4.62/5

Read Reviews (126)
Phone Support

4.57/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.10/5

Read Reviews (22)
Custom Reports

3.10/5

Read Reviews (100)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.10/5

Read Reviews (22)
Custom Reports

3.10/5

Read Reviews (100)

Software Failure Risk Guidance

?

for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

Vendor Profile Details

Company Name

SAP

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO