Clicktools Overview
Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.
Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.
Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Clicktools.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Analytics , as the business use cases that they have been most satisfied while using Clicktools.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.99/5 ★ |
"...We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com...." Peer review by Verified User, Administrator in Customer Service, Mechanical or Industrial Engineering |
| Measuring CSAT |
4.97/5 ★ |
"...Our Luminate Customer Support group sends a CSAT survey to all closed cases...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud |
| measuring net promoter score |
4.62/5 ★ |
"...From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none...." Peer review by Katie Meeker, Senior Customer Marketing Manager, iCIMS |
| Engaging Conversational Surveys with Website, Phone Calls and Offline |
4.95/5 ★ |
"...Users can also design feedback programs to analyze customer feedback and manage customer engagement...." Peer review |
| engaging and following up |
4.94/5 ★ |
"...Marketing professionals can use rewards in event follow-up surveys...." Rybbon Makes it Easy for You to Automate Survey Rewards with Clicktools to Improve Response Rates |
| Social Media Analytics |
3.36/5 ★ |
"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.99/5 ★ |
"...We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com...." Peer review by Verified User, Administrator in Customer Service, Mechanical or Industrial Engineering |
|
| Measuring CSAT |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engaging Conversational Surveys with Website, Phone Calls and Offline |
4.95/5 ★ |
"...Users can also design feedback programs to analyze customer feedback and manage customer engagement...." Peer review |
|
| engaging and following up |
4.95/5 ★ |
| Social Media Analytics |
3.36/5 ★ |
"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these Clicktools use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for Clicktools
What is Clicktools?
What is Clicktools used for?
What are the top features of Clicktools?
Who uses Clicktools?
What are Clicktools alternatives?
Where is Clicktools located?
Popular Business Setting
for Clicktools
Top Industries
- Computer Software
- Information Technology and Services
- Hospital & Health Care
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Clicktools to Improve customer satisfaction and Improve efficiency
Clicktools Alternatives
Peer and Expert Opinion on Features
for Clicktools
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (339) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (14) |
| Survey themes library | Read Reviews (12) |
| Recording | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (339) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (14) |
| Survey themes library | Read Reviews (12) |
| Recording | Read Reviews (10) |
IT and Other Capabilities
for Clicktools
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (71) |
| Data Export | Read Reviews (28) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (71) |
| Data Export | Read Reviews (28) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| Email Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (126) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| Email Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (126) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
Software Failure Risk Guidance
?for Clicktools
Overall Risk Meter
Top Failure Risks for Clicktools
Vendor Profile Details
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
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