Clicktools Overview
This is a summary of the comprehensive capabilities and benefits of Clicktools based on over 1026 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Clicktools, CustomerSure, Surveypal Platform, Startquestion survey, SurveyMonkey CX, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Clicktools is right for your needs? Our Cuspera AI engine can evaluate how Clicktools fits your specific business needs, industry, and context. Get your personalized assessment report today.
Clicktools supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Social Media Analytics
- Telemarketing
- Automated Workflows
Clicktools can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Establish Thought Leadership, and Improve Employee Experience. It can help manage these activities if you use Website Phone Calls and Offline for these needs. As a solution, Clicktools's capabilities include Embedded Survey Forms, Ticketing, Personalization, etc.
Clicktools was founded in 1972. Computer Software Vertical is its biggest customer base.
Reviews
"...We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys...." Peer review by Verified User, Administrator in Finance and Accounting, Hospital & Health Care
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Clicktools.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Analytics , as the business use cases that they have been most satisfied while using Clicktools.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.99/5 ★ |
"...We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys...." Peer review by Verified User, Administrator in Finance and Accounting, Hospital & Health Care |
| Measuring CSAT |
4.97/5 ★ |
"...We are using Clicktools to distribute and receive data for customer satisfaction surveys and customer service transactional surveys, and sync that data into Salesforce.com...." Peer review by Administrator in Sales |
| measuring net promoter score |
4.62/5 ★ |
"...From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none...." Peer review by Katie Meeker, Senior Customer Marketing Manager, iCIMS |
| Engaging Conversational Surveys with Website, Phone Calls and Offline |
4.95/5 ★ |
"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Verified User, Team Lead in Information Technology, Computer Software |
| engaging and following up |
4.94/5 ★ |
"...Clicktools is being used for: Post support issue (closed-case) follow-up...." Peer review by Richard Reiter, Director Technical Support, ERT (previously PHT Corporation) |
| Social Media Analytics |
3.36/5 ★ |
"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.99/5 ★ |
"...We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys...." Peer review by Verified User, Administrator in Finance and Accounting, Hospital & Health Care |
|
| Measuring CSAT |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engaging Conversational Surveys with Website, Phone Calls and Offline |
4.95/5 ★ |
"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Verified User, Team Lead in Information Technology, Computer Software |
|
| engaging and following up |
4.95/5 ★ |
| Social Media Analytics |
3.36/5 ★ |
"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these Clicktools use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for Clicktools
What is Clicktools?
What is Clicktools used for?
What are the top features of Clicktools?
Who uses Clicktools?
What are Clicktools alternatives?
Where is Clicktools located?
Popular Business Setting
for Clicktools
Top Industries
- Computer Software
- Information Technology and Services
- Hospital & Health Care
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Clicktools to Improve customer satisfaction and Improve efficiency
Clicktools Alternatives
Peer and Expert Opinion on Features
for Clicktools
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (339) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (14) |
| Survey themes library | Read Reviews (12) |
| Recording | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (339) |
| Ticketing | Read Reviews (15) |
| Personalization | Read Reviews (14) |
| Survey themes library | Read Reviews (12) |
| Recording | Read Reviews (10) |
IT and Other Capabilities
for Clicktools
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (71) |
| Data Export | Read Reviews (28) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (71) |
| Data Export | Read Reviews (28) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| Email Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (126) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| Email Support | Read Reviews (13) |
| 24/7 Support | Read Reviews (126) |
| Phone Support | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
Software Failure Risk Guidance
?for Clicktools
Overall Risk Meter
Top Failure Risks for Clicktools
Vendor Profile Details
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
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