Customer stories

Popular Business Setting

Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care industries and is widely used by Mid Market,Enterprise, and Small Business.

Clicktools Overview

Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Team Lead in Information Technology

Clicktools Customer Insights, Testimonials and Case Studies

How does Clicktools address your Collecting Feedback Challenges?

What benefits does Clicktools offer for Engaging Conversational Surveys?

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.

Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Simplesat are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany.

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

ERPROOTS' Successful SAP HEC-to-GCP Migration for Saudi-based FMCG Enterprise

ERPROOTS successfully migrated a Saudi FMCG enterprise's operations from SAP HANA Enterprise Cloud to Google Cloud Platform. This migration enhanced performance, reduced infrastructure costs by 30%, ...and improved disaster recovery. The project involved moving 1.8 TB of data with zero downtime, enabling the client to handle increased traffic and explore advanced analytics and automation.

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SAP chosen by HMRC to modernise the UK tax system with secure cloud technology

HMRC has selected SAP to modernize its Enterprise Tax Management Platform, enhancing tax and revenue systems with secure cloud technology. The deployment will use RISE with SAP, including SAP S/4HANA... Cloud and SAP's UK Sovereign Cloud, to improve data access, analysis, and user experience. This initiative aims to strengthen the resilience and security of the UK's tax infrastructure.

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HMRC chooses cloud SAP S/4Hana for tax system overhaul - Computer Weekly

HM Revenue & Customs (HMRC) is transitioning from an on-premise SAP ERP system to SAP's cloud-based S/4Hana as part of the "Rise with SAP" program. This move aims to modernize HMRC's Enterprise Tax M...anagement Platform, enhancing real-time analysis, reporting, and taxpayer experience. The deployment includes SAP's UK Sovereign Cloud and AI capabilities, supporting the UK government's AI goals and future innovation.

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NV Bekaert SA - Manufacturing - Very Large

NV Bekaert SA, a global leader in steel wire transformation and coating, partnered with SAP gold partner Flexso NV to enhance HR processes by leveraging embedded AI capabilities in SAP SuccessFactors.... The project enabled rapid deployment of AI features, allowing Bekaert to improve HR efficiency and performance management. Employees quickly adopted the new tools, using AI to analyze reports, generate insights, and streamline goal creation, supporting Bekaert's strategy for sustainable growth and innovation.

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SNP Group - Professional Services - Large

SNP Group, a global software consulting company with over 1,500 employees, modernized its HR landscape by implementing SAP SuccessFactors HCM and leveraging SAP Preferred Success services. The initia...tive aimed to improve efficiency, support a mobile workforce, and provide intuitive HR tools. Key outcomes included 100% on-time go-live, 70% automation of manual HR workflows, and a 24-hour average response time for critical issues. The collaboration with SAP and implementation partner scdsoft AG enabled SNP to overcome technical challenges, ensure business continuity, and lay the groundwork for future innovation, including AI and automation in HR processes.

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Philips - Health, Wellness And Fitness - Very Large

Philips, a global leader in healthcare technology, sought to improve its talent strategy by gaining better visibility and control over its entire workforce, including employees, contingent labor, and... service providers. By implementing SAP Fieldglass Contingent Workforce Management, Philips achieved 97% visibility into its external workforce and now manages €500 million in yearly contingent worker spend. The solution enabled Philips to make more informed decisions, optimize costs, and efficiently manage its workforce across 25 countries. The company is expanding the program to include services procurement, further supporting its business growth and transformation.

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lightning

Peers used Clicktools for Collecting feedback and Engaging conversational surveys

Clicktools Competitors

Clicktools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)

Clicktools Integrations

Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.28/5 ★

Read Reviews (71)
Data Export

2.19/5 ★

Read Reviews (28)

Few API Integrations for Clicktools

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

SAP SE News

Product
 

SAP Launches Defense Innovation Hub in Munich

SAP has launched a defense innovation hub in Munich, aiming to enhance digital readiness for modern defense capabilities. The hub integrates software, data, AI, and industry expertise to support operational readiness across personnel, logistics, and supply chains. This initiative aligns with Munich's robust defense and technology ecosystem, fostering collaboration with academic and government institutions.

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Product
 

Pathlock Brings Real-Time SAP Threat Detection to Microsoft Sentinel Solution for SAP

Pathlock has integrated its Cybersecurity Application Controls solution with Microsoft Sentinel Solution for SAP, enhancing real-time SAP threat detection. This integration offers SOC teams comprehensive visibility into SAP environments, enabling early threat identification and response. It consolidates SAP and non-SAP threat data, enriching SAP security events with context for streamlined incident investigation.

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Partnership
 

KPMG Strengthens Global Collaboration with SAP as an SAP Global Strategic Service ...

KPMG has expanded its collaboration with SAP by becoming an SAP Global Strategic Service Partner. This partnership focuses on co-innovating cloud-native, AI-first solutions, leveraging KPMG's industry expertise and SAP's enterprise applications. The alliance aims to drive digital transformation and deliver AI-enabled, scalable solutions to clients globally, enhancing decision-making and business outcomes.

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Partnership
 

SAP Bets On Sovereign AI And Experiential Retail To Deepen Cloud Ties - Yahoo Finance

SAP has announced AI-powered sovereign cloud partnerships with Bell Canada and Cohere, aiming to provide Canadian-operated enterprise AI services. Additionally, SAP launched a retail-focused AI initiative tied to New York Fashion Week, targeting experiential commerce. These efforts highlight SAP's focus on AI in regulated sectors and enhanced customer experiences for consumer brands.

Read more →

SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany

Employees

10001+

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