Clicktools Overview

Here’s the scoop on Clicktools! We've gathered over 1026 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Clicktools, CustomerSure, Surveypal Platform, Startquestion survey, SurveyMonkey CX, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Clicktools is right for your needs? Our Cuspera AI engine can evaluate how Clicktools fits your specific business needs, industry, and context. Get your personalized assessment report today.

Clicktools supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Social Media Analytics
  • Telemarketing
  • Automated Workflows

Clicktools can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Establish Thought Leadership, and Improve Employee Experience. It can help manage these activities if you use Website Phone Calls and Offline for these needs. As a solution, Clicktools's capabilities include Embedded Survey Forms, Ticketing, Personalization, etc.

Clicktools was founded in 1972. Computer Software Vertical is its biggest customer base.

Reviews

"...Our Luminate Customer Support group sends a CSAT survey to all closed cases...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud

Clicktools Reviews

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Clicktools.

Other priorities:

  • Establish Thought Leadership
  • Improve Employee Experience
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Social Media Analytics , as the business use cases that they have been most satisfied while using Clicktools.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.99/5

Read Reviews (128)

"...Our Luminate Customer Support group sends a CSAT survey to all closed cases...."
Measuring CSAT

4.97/5

Read Reviews (56)

"...From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none...."
measuring net promoter score

4.62/5

Read Reviews (6)

"...From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none...."
Engaging Conversational Surveys with Website, Phone Calls and Offline

4.95/5

Read Reviews (37)

"...We can utilize different surveys that target the specific type of service engagement (Telephone Support, Field Service/On-site call, Customer Training)...."
engaging and following up

4.94/5

Read Reviews (32)

"...Clicktools provides a very simple interface for creating robust and engaging survey forms for our customers...."
Social Media Analytics

3.36/5

Read Reviews (6)

"...It delivers data both to Salesforce reports and Ct Analytics...."
PEER EXPERIENCES
Collecting Feedback

4.99/5

Read Reviews (128)

"...Our Luminate Customer Support group sends a CSAT survey to all closed cases...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud
Measuring CSAT

4.99/5

Read Reviews (56)

measuring net promoter score

4.99/5

Read Reviews (6)

Engaging Conversational Surveys with Website, Phone Calls and Offline

4.95/5

Read Reviews (37)

"...We can utilize different surveys that target the specific type of service engagement (Telephone Support, Field Service/On-site call, Customer Training)...." Peer review by Stan W Jernberg, Service Program Manager, Grass Valley
engaging and following up

4.95/5

Read Reviews (32)

Social Media Analytics

3.36/5

Read Reviews (6)

"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud

16+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1026 insights from peers and experts to help you assess how these Clicktools use cases fit your Customer Feedback Management needs.

Frequently Asked Questions(FAQ)

for Clicktools

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

CustomerSure, Surveypal Platform, Startquestion Survey and SurveyMonkey CX are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.

Popular Business Setting

for Clicktools

Top Industries

  • Computer Software
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Mid Market
  • Enterprise
  • Small Business
lightning

Peers used Clicktools to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Clicktools

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (339)
Ticketing

4.14/5

Read Reviews (15)
Personalization

4.06/5

Read Reviews (14)
Survey themes library

2.50/5

Read Reviews (12)
Recording

3.88/5

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.15/5

Read Reviews (339)
Ticketing

4.14/5

Read Reviews (15)
Personalization

4.06/5

Read Reviews (14)
Survey themes library

2.50/5

Read Reviews (12)
Recording

3.88/5

Read Reviews (10)

IT and Other Capabilities

for Clicktools

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (71)
Data Export

2.19/5

Read Reviews (28)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.28/5

Read Reviews (71)
Data Export

2.19/5

Read Reviews (28)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.89/5

Read Reviews (19)
Email Support

4.82/5

Read Reviews (13)
24/7 Support

4.62/5

Read Reviews (126)
Phone Support

4.57/5

Read Reviews (19)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.89/5

Read Reviews (19)
Email Support

4.82/5

Read Reviews (13)
24/7 Support

4.62/5

Read Reviews (126)
Phone Support

4.57/5

Read Reviews (19)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.10/5

Read Reviews (22)
Custom Reports

3.10/5

Read Reviews (100)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.10/5

Read Reviews (22)
Custom Reports

3.10/5

Read Reviews (100)

Software Failure Risk Guidance

?

for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

Vendor Profile Details

Company Name

SAP

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO