Clicktools Overview
Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.
Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data
Clicktools works with different mediums / channels such as Website. Phone Calls. and Offline.
Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc. and Clicktools support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Clicktools analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It is well suited for companies who want to measure customer satisfaction...." Peer review by Verified User, Vice-President in Other, Information Technology and Services
Clicktools, SmileBack, SurveyMethods, Medallia Agent Connect, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Clicktools
Top Industries
- Computer Software
- Information Technology and Services
- Hospital & Health Care
Popular in
- Mid Market
- Enterprise
- Small Business
Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Clicktools Use Cases
What makes Clicktools ideal for Collecting Feedback?
How can Clicktools enhance your Engaging Conversational Surveys process?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Case Studies
CASE STUDY FC Bayern
CASE STUDY Delta Air Lines
CASE STUDY FC Bayern
CASE STUDY ALDO
CASE STUDY Team Liquid
CASE STUDY Rheem Australia
Frequently Asked Questions(FAQ)
for Clicktools
What is Clicktools?
Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.
Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.
Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.
What is Clicktools used for?
What are the top features of Clicktools?
Who uses Clicktools?
What are Clicktools alternatives?
Where is Clicktools located?
Peers used Clicktools for Collecting feedback and Engaging conversational surveys
Clicktools Competitors
Clicktools Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
Clicktools Integrations
Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Clicktools
Software Failure Risk Guidance
?for Clicktools
Overall Risk Meter
Top Failure Risks for Clicktools
SAP SE News
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SAP and Alibaba Group Partner to Accelerate Cloud Transformation
Alibaba Group has entered a strategic partnership with SAP to accelerate its cloud transformation. Alibaba will adopt SAP Cloud ERP Private, SAP Business Suite, and multiple SAP solutions, including SAP Business AI, SAP Business Technology Platform, SAP Ariba, SAP SuccessFactors, SAP Concur, and SAP Emarsys. The collaboration includes a joint go-to-market strategy to deliver enhanced value for global customers.
Five-Time Leader in Gartner Integration Platform-as-a-Service Magic Quadrant - SAP News
SAP has been named a Leader in the 2025 Gartner Magic Quadrant for Integration Platform as a Service (iPaaS) for the fifth year in a row. This recognition highlights the SAP Integration Suites strong capabilities in connecting business processes and applications across SAP and non-SAP systems, supporting productivity and unified integration for enterprises.
SAP SE Profile
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
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