Clicktools Overview
Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.
Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data
Clicktools works with different mediums / channels such as Website. Phone Calls. and Offline.
Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc. and Clicktools support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Clicktools analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We have surveyed our entire client base across the course of the year, achieving approximately 25% response rates...." Peer review by Gary Hull, Proposition Design Manager, Barclays
Clicktools, CustomerSure, Surveypal Platform, Startquestion survey, SurveyMonkey CX, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Clicktools
Top Industries
- Computer Software
- Information Technology and Services
- Hospital & Health Care
Popular in
- Mid Market
- Enterprise
- Small Business
Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Clicktools Use Cases
What solutions does Clicktools provide for Collecting Feedback?
How does Clicktools address your Engaging Conversational Surveys Challenges?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
Manufacturing
|
Manufacturing |
CASE STUDY Rheem AustraliaRead More |
|
NA |
CASE STUDY Delta Air LinesRead More |
|
NA |
CASE STUDY FC BayernRead More |
Frequently Asked Questions(FAQ)
for Clicktools
What is Clicktools?
Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.
Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.
Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.
What is Clicktools used for?
What are the top features of Clicktools?
Who uses Clicktools?
What are Clicktools alternatives?
Where is Clicktools located?
Clicktools Competitors
Clicktools Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (22) |
Custom Reports | Read Reviews (100) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (22) |
Custom Reports | Read Reviews (100) |
Clicktools Integrations
Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Clicktools
Software Failure Risk Guidance
?for Clicktools
Overall Risk Meter
Top Failure Risks for Clicktools
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Fireside Chat: AI and Data Security
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Join Our Fireside Chat: Navigating AI and Data Security
Date: June 25th, 2024
Time: 10:00 AM PST / 1:00 PM EST
Overview: Artificial Intelligence (AI) is revolutionizing the way businesses operate, offering unprecedented opportunities for enhancing user experiences and optimizing processes. However, with great power comes great responsibility. Ensuring data security and mitigating potential risks are crucial as organizations adopt AI technologies.
SAP Concur invites you to a fireside chat with a panel of AI and Data Security experts. This engaging session will delve into key aspects of adopting AI responsibly, addressing potential pitfalls, and ensuring data security.
Topics:
- Embracing AI to stay competitive and leveraging large data sets effectively.
- Understanding and mitigating bias in AI models and data privacy risks.
- Managing employee AI usage with proper governance.
- Vetting AI vendors for data handling policies and transparency.
Why Attend?
- Learn from industry experts about the latest trends in AI and data security.
- Discover strategies for leveraging AI responsibly in your organization.
- Understand the importance of transparency and compliance in AI usage.
- Get practical advice on managing AI tools and vendors within your company.
Panelists:
- Chris Auger, CEO, CloudForged.io
- Stephen Semmelroth, Sr Director of Security, Avant
Moderator:
- Geniece McColgan, SAP Concur
How to Register: Register now to secure your spot and ensure you stay at the forefront of AI and data security advancements. Click here to sign up.
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