Customer stories

Product Business Settings

Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care industries and is widely used by Mid Market, Enterprise, and Small Business.

Clicktools Product Overview

Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

How satisfied the customers are with Clicktools use-cases

Reviews

"...Our Luminate Customer Support group sends a CSAT survey to all closed cases...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud

Clicktools Customer Insights, Testimonials and Case Studies

How efficiently Does Clicktools manage your Collecting Feedback?

How can Clicktools enhance your Engaging Conversational Surveys process?

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.

Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Simplesat are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany.

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

How can APAC channel partners capitalize on the upcoming SAP ECC deadline?

The article discusses how APAC channel partners can leverage the upcoming SAP ECC end-of-maintenance deadline to redirect customers towards extending existing ERP systems while investing in AI and tr...ansformation projects. With many enterprises hesitant to migrate to SAP Cloud ERP due to high costs and unclear value, partners like Rimini Street offer alternatives to optimize ERP support and fund innovation. Examples include Sunway Group and Pacific Textiles, who have chosen to enhance their IT strategies independently.

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Optimum selected as Japanese brewer Asahi's training partner for SAP S/4HANA ...

Optimum has been chosen by Asahi Europe & International as the ERP training partner for its SAP S/4HANA transformation initiative, Project Odyssey. This program aims to transition AEI from SAP ECC 6 ...to SAP S/4HANA across ten countries by 2028, enhancing core business processes. Optimum will provide comprehensive training to support user readiness and long-term success.

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Lwart expands Rimini Street support to SAP & VMware

Lwart Environmental Solutions has expanded its use of Rimini Street's third-party support to include both SAP and VMware systems. This move aims to enhance control over licensing and upgrade schedule...s, reduce costs, and improve system stability. Lwart's SAP and VMware platforms are crucial to its operations, supporting 1,100 users, including 540 truck drivers. The expanded support allows Lwart to focus on process modernization and innovation.

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NV Bekaert SA - Manufacturing - Very Large

NV Bekaert SA, a global leader in steel wire transformation and coating, partnered with SAP gold partner Flexso NV to enhance HR processes by leveraging embedded AI capabilities in SAP SuccessFactors.... The project enabled rapid deployment of AI features, allowing Bekaert to improve HR efficiency and performance management. Employees quickly adopted the new tools, using AI to analyze reports, generate insights, and streamline goal creation, supporting Bekaert's strategy for sustainable growth and innovation.

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SNP Group - Professional Services - Large

SNP Group, a global software consulting company with over 1,500 employees, modernized its HR landscape by implementing SAP SuccessFactors HCM and leveraging SAP Preferred Success services. The initia...tive aimed to improve efficiency, support a mobile workforce, and provide intuitive HR tools. Key outcomes included 100% on-time go-live, 70% automation of manual HR workflows, and a 24-hour average response time for critical issues. The collaboration with SAP and implementation partner scdsoft AG enabled SNP to overcome technical challenges, ensure business continuity, and lay the groundwork for future innovation, including AI and automation in HR processes.

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Philips - Health, Wellness And Fitness - Very Large

Philips, a global leader in healthcare technology, sought to improve its talent strategy by gaining better visibility and control over its entire workforce, including employees, contingent labor, and... service providers. By implementing SAP Fieldglass Contingent Workforce Management, Philips achieved 97% visibility into its external workforce and now manages €500 million in yearly contingent worker spend. The solution enabled Philips to make more informed decisions, optimize costs, and efficiently manage its workforce across 25 countries. The company is expanding the program to include services procurement, further supporting its business growth and transformation.

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lightning

Peers used Clicktools for Collecting feedback and Engaging conversational surveys

Clicktools Competitors

Clicktools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)

Clicktools Integrations

Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.28/5 ★

Read Reviews (71)
Data Export

2.19/5 ★

Read Reviews (28)

Few API Integrations for Clicktools

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

SAP SE News

Awards
 

SAP Recognized as a Six-Time Leader in the 2026 Gartner Magic Quadrant for Integration Platform as a Service

SAP has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Integration Platform as a Service (iPaaS) for the sixth consecutive year. This recognition highlights SAP's investment in a scalable, AI-ready integration platform, SAP Integration Suite, which supports complex hybrid and multicloud environments. The suite enhances operational efficiency and compliance for organizations like Gebr. Heinemann, Shimano Europe, and Siemens AG.

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Partnership
 

SAP Launches Sovereign Cloud in France in Partnership with Bleu

SAP has launched its Sovereign Cloud in France through a strategic partnership with Bleu, enabling organizations to run critical workloads in a sovereign cloud environment. This initiative addresses France's regulatory and security requirements, supporting public sector and regulated industries. The collaboration aims to strengthen digital resilience and expand the European sovereign cloud ecosystem.

Read more →
Partnership
 

Movemedical Achieves SAP Partner Certification to Accelerate Digital Transformation ...

Movemedical has achieved SAP Partner Certification, enhancing its integration with SAP systems like S/4HANA and ECC. This certification strengthens Movemedical's role in automating field inventory management for medical device manufacturers, improving data accuracy and operational efficiency. The partnership enables real-time inventory visibility and workflow automation, supporting digital transformation in the medical device supply chain.

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Partnership
 

Engine Brings Expanded Hotel Selection and Expense Integration to SAP Concur

Engine has integrated its business travel platform with SAP Concur, expanding hotel options for Concur Travel users and enabling automatic e-receipt integration for Engine customers using Concur Expense. This collaboration enhances travel and expense management for users by offering access to over 900,000 global hotel properties.

Read more →

SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany

Employees

10001+

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