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InteliWISE Live Chat: Reviews, Testimonials and Expert Opinions

4.24 5
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Live Chat ? powered by AI for enterprise use, also ... - Inteliwise

AI Powered

Top 52 InteliWISE Live Chat Alternatives : 2025

Helpcrunch

HelpCrunch - Intelligent Customer Communication Platform ...

4.77

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Helpcrunch

4.77
★★★★★
★★★★★
HelpCrunch - Intelligent Customer Communication Platform ...

Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS. ...

Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.

Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.

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Haptik

Virtual Assistant Platform enhancing customer experience and ROI

4.70

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Haptik

4.70
★★★★★
★★★★★
Virtual Assistant Platform enhancing customer experience and ROI

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle. The AI Virtual assistant is built to solve ...

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

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Exotel

Cloud Communication APIs for Calls, SMS, User verifications and more

4.66

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Exotel

4.66
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Cloud Communication APIs for Calls, SMS, User verifications and more

Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...

Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .

Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.

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Smartsupp

Free Live Chat for Websites | Online Chat Support

4.65

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Smartsupp

4.65
★★★★★
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Free Live Chat for Websites | Online Chat Support

Smartsupp assists in driving online sales by turning webshop visitors into loyal customers. Live chat and AI chatbots enhance customer interaction and lead generation.

JivoChat

Live Chat Software for Websites

4.65

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JivoChat

4.65
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★★★★★
Live Chat Software for Websites

JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

Gist

getgist.com - All-in-One Email Marketing Automation, Live ...

4.64

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Gist

4.64
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getgist.com - All-in-One Email Marketing Automation, Live ...

Gist offers all-in-one email marketing automation, live chat, and help desk software. It serves as a central source of truth throughout the entire customer journey, with a free start.

Comm100 Live Chat

Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

4.64

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Comm100 Live Chat

4.64
★★★★★
★★★★★
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

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Tidio live chat

Tidio Live Chat | Free Livechat Solution

4.64

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Tidio live chat

4.64
★★★★★
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Tidio Live Chat | Free Livechat Solution

Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships. Live chat allows business ...

Tidio Live Chat features include live chat integration with email accounts and messenger, quick responses prepared beforehand that are quickly sent to the visitor, view live typing of the visitor, email notifications, mobile apps, chat transfer to another operator to answer the visitor and more.

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Tenfold

Tenfold - The Customer Experience Cloud‚

4.62

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Tenfold

4.62
★★★★★
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Tenfold - The Customer Experience Cloud‚

Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...

Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.

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Acquire™

Acquire: Realtime Customer Support

4.60

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Acquire™

4.60
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Acquire: Realtime Customer Support

Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses. ...

The all-in-one customer engagement platform includes Chatbot software for providing answers to routine customer inquiries, customer prioritization, and routing of complex queries to human agents. It is also provided with Live Chat software that enables increased conversion rates due to quick response and action on customer queries and requirements.

Acquire™ provides better email management with its single Inbox feature for all the support requests, and connecting of all the other customer communication channels such as Live Chat, Chatbot, Social Media and others. The other communication channels it provides include Audio and Video software and Co-browsing for on-screen interactions. It integrates easily with the other business tools.

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Tawk.to

Monitor and chat with the visitors on your website, mobile app or from..

4.60

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Tawk.to

4.60
★★★★★
★★★★★
Monitor and chat with the visitors on your website, mobile app or from..

Tawk.to is a live chat and messaging tool used by businesses to connect with customers via a mobile app or on website. Tawk.to makes it easy to deliver personalized and real time customer service. Tawk.to helps to monitor the website and be there when customers need attention. It helps to proactively initiate conversation with visitors and app users. ...

The primary features offered by the platform includes Canned Responses, Customizable Branding, Geo Targeting, Offline Form, Screen Sharing, Proactive Chat, Transfers/Routing, Third Party Integration and Website Visitor Tracking.

The free chat app offers different screens for visitor’s details, choosing chats and chatting. The users have the flexibility to customize widgets and modify chat colours, attention bubbles, and do personalized uploads.

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Livechat

LiveChat | Live Chat Software and Help Desk Software

4.59

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Livechat

4.59
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LiveChat | Live Chat Software and Help Desk Software

LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time. ...

The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.

Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.

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KeyReply

Best AI Chatbot Developers in Asia | KeyReply

4.58

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KeyReply

4.58
★★★★★
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Best AI Chatbot Developers in Asia | KeyReply

KeyReply assists healthcare providers in delivering personalized care and automating workflows. Generative AI powers this virtual assistant to enhance efficiency at scale.

Twilio

APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

4.57

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Twilio

4.57
★★★★★
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APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers. ...

Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.

Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.

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ProProfs Chat

proprofs.com: Live Chat Software for a Delightful Customer Experience

4.57

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ProProfs Chat

4.57
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proprofs.com: Live Chat Software for a Delightful Customer Experience

ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

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Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design. ...

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

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Crisp Customer Messaging Platform

Customer Messaging Platform For Startups & SMB's - Crisp

4.56

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Crisp Customer Messaging Platform

4.56
★★★★★
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Customer Messaging Platform For Startups & SMB's - Crisp

Crisp Customer Messaging Platform is a multichannel customer messaging platform that unifies external and internal communication into one inbox. It helps to increase sales and revenue and improve internal communications. ...

Crisp is an online chat service that enables website visitors to communicate directly with service representatives through various social media platforms.

Some of the features used by Crisp platform that helps to communicate with the customers include engaging website visitor using live chat, improve leads and customers knowledge, build automated conversation, boost the campaigns by sending email and in-app messages, connect Crisp to favorite apps and many more.

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LiveHelpNow Chat Support Suite

LiveHelpNow: Help Desk Software, Live Chat, Support Ticket ...

4.55

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LiveHelpNow Chat Support Suite

4.55
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LiveHelpNow: Help Desk Software, Live Chat, Support Ticket ...

LiveHelpNow offers a real-time customer support platform that's easy for agents to use. A 30-day free trial is provided for their live chat software.

Provide Support Live Chat

Live Chat Features | Features You Get with Provide Support

4.55

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Provide Support Live Chat

4.55
★★★★★
★★★★★
Live Chat Features | Features You Get with Provide Support

Provide-support-live-chat offers live messaging, visitor details, file transfer, canned messages, and transferable calls. Features include location, browser, and IP tracking.

Comm100

Omnichannel Customer Experience Platform | Live Chat ...

4.51

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Comm100

4.51
★★★★★
★★★★★
Omnichannel Customer Experience Platform | Live Chat ...

Comm100 is an enterprise omnichannel customer service software that enables businesses or organizations to communicate with their website visitors in real-time. It is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective customers in real time. It grows business and makes brands more reliable, and makes communication much more flexible. ...

It helps almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. It stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location, communicate and assist each other, in order to deliver support, and seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses.

Key features include rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and more.

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Apple iOS

iOS 12 - Apple

4.51

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Apple iOS

4.51
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iOS 12 - Apple

Apple-iOS 12 enhances iPhone and iPad performance, making them faster and more responsive. It remains the world’s most advanced mobile operating system.

Olark

Live Chat Software for Sales and Customer Support

4.50

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Olark

4.50
★★★★★
★★★★★
Live Chat Software for Sales and Customer Support

Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue. ...

Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.

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Plivo

Plivo - APIs for SMS, Voice Calls & Phone Numbers Globally.

4.49

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Plivo

4.49
★★★★★
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Plivo - APIs for SMS, Voice Calls & Phone Numbers Globally.

Plivo offers SMS and Voice APIs for global business communication. Businesses can sign up for free to utilize Plivo's platform.

Pure Chat

100% Free Live Chat Software for Businesses

4.49

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Pure Chat

4.49
★★★★★
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100% Free Live Chat Software for Businesses

Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...

Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.

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Intercom

Complete customer communications platform with bots, apps, product tours, and more

4.49

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Intercom

4.49
★★★★★
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Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices. ...

Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.

The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.

Intercom integrates with the regular business applications and provides APIs where custom integration is required.

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HappyFox Live Chat

Live chat software that brings your apps to ...

4.49

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HappyFox Live Chat

4.49
★★★★★
★★★★★
Live chat software that brings your apps to ...

HappyFox Chat offers unlimited agents on all pricing plans for exceptional customer support. A free 14-day trial is available with no credit card required.

SnapEngage

Enterprise Chat Software for Sales and Support

4.49

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SnapEngage

4.49
★★★★★
★★★★★
Enterprise Chat Software for Sales and Support

SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships. ...

It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.

SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.

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eGain

Digital Customer Engagement Platform

4.47

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eGain

4.47
★★★★★
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Digital Customer Engagement Platform

eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. ...

It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.

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REVE Chat

Live Chat Features | REVE Chat

4.45

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REVE Chat

4.45
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Live Chat Features | REVE Chat

REVE Chat offers live chat, video chat, co-browsing, and messaging apps to engage website visitors. Various features enhance customer interaction and support.

Oreka TR

Total Call Recorder - orecx.com

4.43

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Oreka TR

4.43
★★★★★
★★★★★
Total Call Recorder - orecx.com

Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.

Evolve IP

Cloud Computing, Phone Systems, Unified ...

4.41

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Evolve IP

4.41
★★★★★
★★★★★
Cloud Computing, Phone Systems, Unified ...

Evolve IP provides cloud desktop solutions, integrating essential productivity tools into a secure platform. IT professionals are supported to enhance the future of work.

CallHub

Voice and SMS Service to connect with your supporters

4.39

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CallHub

4.39
★★★★★
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Voice and SMS Service to connect with your supporters

CallHub is a voice and SMS software that helps in building smarter ways to communicate with political campaigns, nonprofits, advocacy groups, and businesses. It helps to acquire customers and enhance customer relationships. ...

CallHub connects campaigns to their audience through phone banking, peer to peer texting, SMS broadcast, SMS Opt-In, and voice broadcasting software. It’s a software that smoothly integrates with CRM and reaches the right people at the right time.

Some of its features include patch-through calls to drive many calls to connect supporters to key decision-makers, reach more voters with automated and manual phone banking tools, recruit more volunteers through embedded form and activate them at any time, keep in touch with the members of the community and update them on meetings, issues and changes and many more.

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LiveHelpNow

LiveHelpNow -Fully integrated customer service suite....

4.39

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LiveHelpNow

4.39
★★★★★
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LiveHelpNow -Fully integrated customer service suite....

LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights. ...

LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers requests through a chat window, and supports the option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. The live chat tool can be used to get insight into customer intent and behaviour, with real-time visitor monitoring, social media insights, and individual customer information feeds.

LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets. LiveHelpNow’s live chat support suite lets each customer’s experience be completely customizable.

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iovox

Improve your call productivity - iovox

4.39

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iovox

4.39
★★★★★
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Improve your call productivity - iovox

Iovox offers call tracking and analytics for phone calls and voice communication. Businesses can generate more leads and optimize marketing ROI with tailored solutions.

Zoho SalesIQ

Hassle-free live chat for customer support & business growth

4.39

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Zoho SalesIQ

4.39
★★★★★
★★★★★
Hassle-free live chat for customer support & business growth

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI. SalesIQ is a hassle-free live chat for customer ...

Some of the features of SalesIQ include monitoring visitors' interaction with the website in real-time, assigning follow-up tasks on Zoho CRM without leaving the live chat window, creating powerful lead scores, automating prospect engagement via email campaigns, and many more.

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Freshdesk Messaging

Messaging platform that makes chat easy for today's digital customers

4.38

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Freshdesk Messaging

4.38
★★★★★
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Messaging platform that makes chat easy for today's digital customers

Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. ...

Key Value propositions:-

1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.

2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and

3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.

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Nextiva Customer Relationship Suite

Manage sales & customer support with one powerful CRM workspace.

4.38

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Nextiva Customer Relationship Suite

4.38
★★★★★
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Manage sales & customer support with one powerful CRM workspace.

Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions. It communicates with customers on any channel, works with the team in real-time to solve issues, customer data and analytics to make the best business decision for growth. ...

Nextiva Customer Relationship Suite manages sales and customer support with one powerful CRM workspace, takes the guesswork out of customer relationships, tracks and analyzes the entire pipeline for valuable hidden business insights.

Key features include a customer experience score, sentiment score, smart topics, and rules engine (NextSTEP).

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Richpanel

Live Chat Software & Helpdesk For Ecommerce Stores

4.38

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Richpanel

4.38
★★★★★
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Live Chat Software & Helpdesk For Ecommerce Stores

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs. Richpanel ...

Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.

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DontGo.com

DontGo | Best AI Chatbot | Exit Intent Technology - DontGo

4.37

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DontGo.com

4.37
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DontGo | Best AI Chatbot | Exit Intent Technology - DontGo

DontGo uses AI Chat and exit intent technology to recover traffic and generate leads. More sales are converted through these innovative methods.

Unblu

Messenger, Live Chat, Video and Co-Browsing - Unblu

4.37

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Unblu

4.37
★★★★★
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Messenger, Live Chat, Video and Co-Browsing - Unblu

Unblu offers a comprehensive suite of conversational engagement products for the financial industry. Relationships are reinvented through their innovative solutions.

CallBox

Callbox | Account-based marketing, lead generation, and appointment setting

4.36

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CallBox

4.36
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Callbox | Account-based marketing, lead generation, and appointment setting

CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. ...

CallBox delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. It presents agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box Cloud Phone replaces the outdated phone system with a reliable and flexible cloud-based communications solution.

CallBox features include Artificial intelligence, caller experience, enterprise, marketing, team management, texting and more. Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities. It connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

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Chatlio

Live chat for Slack - Chatlio

4.32

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Chatlio

4.32
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Live chat for Slack - Chatlio

Chatlio allows visitors to be chatted with directly from Slack. Real-time interaction and seamless integration with Slack are provided.

Freshdesk Contact Center

Contact Center software on the cloud · Integrate with phone and chat

4.28

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Freshdesk Contact Center

4.28
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Contact Center software on the cloud · Integrate with phone and chat

Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...

Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly

Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.

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Genesys Live Chat

Engage and convert prospects with web messaging

4.27

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Genesys Live Chat

4.27
★★★★★
★★★★★
Engage and convert prospects with web messaging

Genesys-live-chat provides web messaging tools for customer interactions. It enables seamless chats with brands across various asynchronous messaging channels.

Velaro Platforms

Platforms | Velaro Live Chat Software

4.21

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Velaro Platforms

4.21
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Platforms | Velaro Live Chat Software

Velaro-platforms assist businesses in converting prospects with tools like live chat, AI chatbots, and a messaging knowledge base. Customer engagement is enhanced through conversational marketing and sales automation. ...

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CallFinder

Connect with their customers and turn daily interactions into great customer experiences

4.18

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CallFinder

4.18
★★★★★
★★★★★
Connect with their customers and turn daily interactions into great customer experiences

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...

CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.

Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.

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Liveperson LiveEngage

LivePerson: The World's #1 AI-Powered Messaging Platform for ...

4.16

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Liveperson LiveEngage

4.16
★★★★★
★★★★★
LivePerson: The World's #1 AI-Powered Messaging Platform for ...

Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships. ...

It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.

LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.

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Rocket.Chat

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

4.15

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Rocket.Chat

4.15
★★★★★
★★★★★
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates. ...

It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.

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Lightning Dialer

an outbound calling product with the option to add inbound calling functionality.

4.02

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Lightning Dialer

4.02
★★★★★
★★★★★
an outbound calling product with the option to add inbound calling functionality.

Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...

Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.

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Clickdesk

ClickDesk: Live Chat | Live Support Software

4.01

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Clickdesk

4.01
★★★★★
★★★★★
ClickDesk: Live Chat | Live Support Software

Clickdesk is a live chat and support software that allows to customize chat widget, interact with visitors in real-time, and answer customers to boost conversions. It helps to acquire customers and improve efficiency. ...

ClickDesk helps to interact with website visitors in multiple ways with the ability to receive phone calls from visitors instantly and that runs on the cloud.

Live Chat features from ClickDesk includes video chatting, helpdesk built for online businesses, social media integration to increase traffic, a mobile app for online support, reporting, and analytics to help make better business decisions and many more.

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Callr

Global Voice and SMS API for smarter interactions - CALLR

4.00

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Callr

4.00
★★★★★
★★★★★
Global Voice and SMS API for smarter interactions - CALLR

Callr is a smarter voice API and conversation intelligence platform ideal for portals, marketplaces, and sales teams. It offers AI conversation analytics, call tracking, and click-to-call features.

Globitel SpeechLog Call Recorder

SpeechLog Call Recorder - globitel.com

4.00

Globitel SpeechLog Call Recorder  Icon

Globitel SpeechLog Call Recorder

4.00
★★★★★
★★★★★
SpeechLog Call Recorder - globitel.com

Globitel’s SpeechLog Call Recorder tracks, indexes, and retrieves call center phone calls efficiently. Learn more about seamless integration here!