Evolve IP Overview
This is a summary of the comprehensive capabilities and benefits of Evolve IP based on over 390 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Evolve IP, Callstats.io, Aircall.io, Toky, InteliWISE Live Chat, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Evolve IP is right for your needs? Our Cuspera AI engine can evaluate how Evolve IP fits your specific business needs, industry, and context. Get your personalized assessment report today.
Evolve IP supports business activities such as:
- Helpdesk Management
- Collaboration
- Call Recording
- Engagement Management
- Communication Management
Evolve IP can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Launch New Products, Improve Stakeholder Relations, Improve Visibility, etc. It can help manage these activities if you use Phone Calls Video Chat etc. for these needs. As a solution, Evolve IP's capabilities include Feedback Surveys, Recording, and Personalization.
Evolve IP Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"...The Evolved Call Center has given us maximum visibility, flexibility, and productivity in our daily call center operations...." Peer review by Shannon McCain, Resource Development Manager, Apple Vacations
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Evolve IP solved their Contact Center Software needs. Cuspera uses 390 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Evolve IP.
Use Cases
Peers recommend Helpdesk Management , Collaboration , Call Recording , as the business use cases that they have been most satisfied while using Evolve IP.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.70/5 ★ |
"...The Evolved Call Center has given us maximum visibility, flexibility, and productivity in our daily call center operations...." Peer review by Shannon McCain, Resource Development Manager, Apple Vacations |
| Collaboration with Video and Chat |
4.37/5 ★ |
"...The post Evolve IP to Hold Women, Wine, and Tech Event to Stimulate Collaboration appeared first on VISTA.Today...." Evolve IP to Hold Women, Wine, and Tech Event to Stimulate Collaboration |
| Call Recording with Phone Calls, Offline, On Premises and Mobile |
4.71/5 ★ |
"...Not only will phone functionality continue to work, with calls fielded to mobile devices, but our associates will also have access to the call recordings even in the event of a power outage at our location...." Peer review by Christopher Goering, CPBI, Application Development Director, Focus Forward |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.70/5 ★ |
"...The Evolved Call Center has given us maximum visibility, flexibility, and productivity in our daily call center operations...." Peer review by Shannon McCain, Resource Development Manager, Apple Vacations |
|
| Collaboration with Video and Chat |
4.37/5 ★ |
"...The post Evolve IP to Hold Women, Wine, and Tech Event to Stimulate Collaboration appeared first on VISTA.Today...." Evolve IP to Hold Women, Wine, and Tech Event to Stimulate Collaboration |
|
| Call Recording with Phone Calls, Offline, On Premises and Mobile |
4.71/5 ★ |
"...Not only will phone functionality continue to work, with calls fielded to mobile devices, but our associates will also have access to the call recordings even in the event of a power outage at our location...." Peer review by Christopher Goering, CPBI, Application Development Director, Focus Forward |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 390 insights from peers and experts to help you assess how these Evolve IP use cases fit your Contact Center Software needs.
Popular Business Setting
for Evolve IP
Top Industries
- Non-Profit Organization Management
- Insurance
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Evolve IP to Enhance customer relationships and Scale best practices
Evolve IP Alternatives
Peer and Expert Opinion on Features
for Evolve IP
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (14) |
| Recording | Read Reviews (9) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (14) |
| Recording | Read Reviews (9) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Evolve IP
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (27) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (18) |
| Data Import | Read Reviews (27) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (52) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (52) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for Evolve IP
Overall Risk Meter
Top Failure Risks for Evolve IP
Vendor Profile Details
Company Name
Evolve IP
Company Website
https://www.evolveip.net/HQ Location
Wayne, PA
Employees
51-100
Social
Financials
SERIES A
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