Lime Connect Overview

Userlike facilitates direct customer interaction via website chat and messaging apps, including WhatsApp. Businesses leverage Userlike to maintain continuous communication with customers, enhancing service accessibility. The platform integrates chatbots and AI automation, streamlining customer support and lead generation. Userlike's compliance with GDPR ensures data protection, a critical factor for businesses handling sensitive information. Over 20,000 companies utilize Userlike daily, reflecting its reliability and effectiveness in real-world applications. A notable feature is its ability to transform customer experiences through AI-powered automation, which simplifies routine inquiries and allows teams to focus on complex issues.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Lime Connect.

Other use cases:

  • White Labeling
  • Customer Feedback Management
  • Lead Qualification: Technographic
  • Sending & Publishing Communications
  • Generation Of New Leads
  • Training & Onboarding
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Lime Connect.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Improve Consistency
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Lime Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Lime Connect works with different mediums / channels such as Chat. Website. and Offline.

Lime Connect's features include Widgets, Dashboard, Personalization, etc. and Lime Connect support capabilities include Phone Support, Email Support, Chat Support, etc. also Lime Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement." - Amélie Junghanns

Lime Connect, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.

Popular Business Setting

for Lime Connect

Top Industries

  • Internet
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lime Connect is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Lime Connect Customer wins, Customer success stories, Case studies

What solutions does Lime Connect provide for Engagement Management?

What Are the key features of Lime Connect for Helpdesk Management?

What benefits does Lime Connect offer for Contact List Management?

How can Lime Connect optimize your White Labeling Workflow?

How does Lime Connect address your Customer Feedback Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Lime Connect solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Lime Connect testimonial

Amélie Junghanns

Continental
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Testimonial By Amélie Junghanns
Lime Connect testimonial

Alexander Proske

Statista
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
Lime Connect testimonial

Christian Minks

e-Regio
We’re not the biggest player on the market, but personal contact sets us apart from our competitors. Testimonial By Christian Minks
CUSTOMERS TESTIMONIALS
Lime Connect testimonial

Amélie Junghanns

Continental
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Testimonial By Amélie Junghanns
Lime Connect testimonial

Alexander Proske

Statista
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske
Lime Connect testimonial

Christian Minks

e-Regio
We’re not the biggest player on the market, but personal contact sets us apart from our competitors. Testimonial By Christian Minks

WITT WEIDEN - Fashion Retail

Userlike helped WITT WEIDEN move from phone, email, and fax to live chat support. The company wanted to reach younger customers and improve service for their older base. Userlike offered easy integra...tion, customizability, and strong data privacy. Support reps quickly adapted and now enjoy more informal, fast customer interactions. Almost all customer ratings are 5 stars, with feedback praising the quick and friendly service.

Read on →

Volksbank Lahr - Banking

Userlike helped Volksbank Lahr connect with customers online. The bank needed a fast, easy way to answer questions and handle urgent issues like stolen credit cards. Userlike's live chat was simple t...o set up and use, meeting strict data privacy needs. Staff quickly learned the tool, and customers used chat often for quick help. Customer satisfaction improved after adding Userlike. Live chat became a key advantage for the bank.

Read on →

Jewish Forum for Democracy and against anti-Semitism (JFDA) - Non Profit Organization Management

The Jewish Forum for Democracy and against anti-Semitism wanted to help young people report anti-Semitic incidents online. They needed a secure and easy way for users to contact them. They chose User...like live chat for its data privacy, chat archiving, and customization. The chat made it easier for users to reach out and get fast, direct answers. It helped build trust and allowed people to share their stories more comfortably.

Read on →

Statista - Software

Statista wanted to improve how they helped their customers. Before 2015, they used phone, fax, email, and a web form. They chose Userlike live chat to answer questions faster. After using Userlike, c...ustomer wait times dropped from hours to minutes. They could answer at least 25% more support requests each day. Live chat also helped them sell more high-end products.

Read on →

WITT WEIDEN - Apparel & Fashion

WITT WEIDEN wanted to reach younger customers and improve support for their older customers. They used Userlike live chat to add a new way for customers to contact them. The setup was easy and did no...t need help from IT. Support staff liked the new chat after using it for a few months. Most customer feedback is very positive, with many 5-star ratings. WITT WEIDEN plans to expand live chat to more shops.

Read on →

Frankfurt School of Finance & Management - Education

Frankfurt School wanted to help students choose the right study program and increase enrollment. They needed a fast and easy way to talk to students online. They chose Userlike live chat for its quic...k setup and easy customization. Students used the chat right away, mostly for short questions. The school quickly grew their chat team to 25 operators. Students liked getting fast answers, and the chat helped international students feel comfortable. The school now uses chat to learn what students ask and plans to use this for a future chatbot.

Read on →

What is Userlike?

Video Thumbnail

Frequently Asked Questions(FAQ)

for Lime Connect

What is Lime Connect?

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.

Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.

What is Lime Connect used for?

Lime Connect is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Lime Connect?

Widgets, Dashboard and Personalization are some of the top features of Lime Connect.

Who uses Lime Connect?

Lime Connect is used by Internet, Information Technology And Services and Education among other industries.

What are Lime Connect alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Lime Connect.

Where is Lime Connect located?

Lime Connect is headquartered at Cologne / Germany.
lightning

Peers used Lime Connect for engagement management and helpdesk management

Lime Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.15/5 ★

Read Reviews (70)
Custom Reports

4.12/5 ★

Read Reviews (441)

Software Failure Risk Guidance

?

for Lime Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Lime Connect

Userlike UG. Profile

Company Name

Userlike UG.

Company Website

https://www.userlike.com/en/

Year Founded

2011

HQ Location

Cologne / Germany

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED