ProProfs Chat Overview
This is a summary of the comprehensive capabilities and benefits of ProProfs Chat based on over 720 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ProProfs Chat, HappyFox Live Chat, Provide Support Live Chat, Chatlio, Clickdesk, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ProProfs Chat is right for your needs? Our Cuspera AI engine can evaluate how ProProfs Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
ProProfs Chat supports business activities such as:
- Helpdesk Management
- Engagement Management
- Customer Feedback Management
- Social Media Analytics
- Generation Of New Leads
ProProfs Chat can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Digital And Social Presence, Improve ROI, etc. It can help manage these activities if you use Chat Website and Offline for these needs. As a solution, ProProfs Chat's capabilities include Personalization, Widgets, Dashboard, etc.
ProProfs Chat Information Technology and Services Vertical is its biggest customer base.
Reviews
"...ProProfs Chat support software helps you increase engagement on your website that ultimately results in higher conversions with its stunning features...." Live Chat Software
Cuspera Reviews
41 buyers and buying teams have used Cuspera to assess how well ProProfs Chat solved their Live Chat needs. Cuspera uses 720 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using ProProfs Chat.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using ProProfs Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat and Website |
4.96/5 ★ |
"...ProProfs Chat support software helps you increase engagement on your website that ultimately results in higher conversions with its stunning features...." Live Chat Software |
| Engagement Management with Chat and Website |
4.94/5 ★ |
"...ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors...." Peer review from ProProfs |
| engaging and following up |
4.93/5 ★ |
"...And the engaging is friendly and not pushy...." Peer review by User |
| Customer Feedback Management with Chat and Offline |
4.73/5 ★ |
"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review |
| measuring customer satisfaction |
4.75/5 ★ |
"...Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters...." Peer review by Preethi R., Information Technology and Services |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat and Website |
4.96/5 ★ |
"...ProProfs Chat support software helps you increase engagement on your website that ultimately results in higher conversions with its stunning features...." Live Chat Software |
|
| Engagement Management with Chat and Website |
4.94/5 ★ |
"...ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors...." Peer review from ProProfs |
|
| engaging and following up |
4.94/5 ★ |
| Customer Feedback Management with Chat and Offline |
4.73/5 ★ |
"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review |
|
| measuring customer satisfaction |
4.73/5 ★ |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 720 insights from peers and experts to help you assess how these ProProfs Chat use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for ProProfs Chat
What is ProProfs Chat used for?
What are the top features of ProProfs Chat?
Who uses ProProfs Chat?
What are ProProfs Chat alternatives?
Where is ProProfs Chat located?
Popular Business Setting
for ProProfs Chat
Top Industries
- Information Technology and Services
- Computer Software
- Automotive
Popular in
- Small Business
- Large Enterprise
- Mid Market
Peers used ProProfs Chat to Increase sales & revenue and Enhance customer relationships
ProProfs Chat Alternatives
Peer and Expert Opinion on Features
for ProProfs Chat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (15) |
| Widgets | Read Reviews (9) |
| Dashboard | Read Reviews (8) |
| Ticketing | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (15) |
| Widgets | Read Reviews (9) |
| Dashboard | Read Reviews (8) |
| Ticketing | Read Reviews (7) |
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for ProProfs Chat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (170) |
| Email Support | Read Reviews (22) |
| Chat Support | Read Reviews (177) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (170) |
| Email Support | Read Reviews (22) |
| Chat Support | Read Reviews (177) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (47) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (19) |
| Custom Reports | Read Reviews (47) |
Software Failure Risk Guidance
?for ProProfs Chat
Overall Risk Meter
Top Failure Risks for ProProfs Chat
Vendor Profile Details
Company Name
ProProfs
Company Website
https://www.proprofs.comHQ Location
Los Angeles , Calfornia
Employees
11-50
Social
Financials
PRIVATE
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