ProProfs Chat Overview

ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ProProfs Chat.

Other use cases:

  • Social Media Analytics
  • Generation Of New Leads
  • Capturing Leads
  • Knowledge Management
  • Training & Onboarding
  • Conversion Management
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ProProfs Chat.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

ProProfs Chat Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Chat works with different mediums / channels such as Chat. Website. and Offline.

ProProfs Chat's features include Personalization, Widgets, Dashboard, etc. and ProProfs Chat support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ProProfs Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review

Peer review evidence (same sources as the product rating summary)

"...ProProfs Chat also helps support operators with the use of canned responses and the ability to provide answers to customer queries anytime, anywhere...." Peer review
"...ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors...." Peer review from ProProfs
"...Besides these, you can also find a range of features such as visitor monitoring, third party integration, post-chat surveys for gathering feedback, callback requests when operators are offline, file sharing, support operators performance reports, and more...." Peer review

ProProfs Chat, Helpcrunch, Haptik, InMoment, Sogolytics, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Automotive

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

ProProfs Chat is popular in Information Technology And Services, Computer Software, and Automotive and is widely used by Small Business, Large Enterprise, and Mid Market.

ProProfs Chat Customer wins, Customer success stories, Case studies

What makes ProProfs Chat ideal for Helpdesk Management?

What benefits does ProProfs Chat offer for Engagement Management?

How efficiently Does ProProfs Chat manage your Customer Feedback Management?

How efficiently Does ProProfs Chat manage your Social Media Analytics?

How does ProProfs Chat address your Generation Of New Leads Challenges?

41 buyers and buying teams have used Cuspera to assess how well ProProfs Chat solved their Live Chat needs. Cuspera uses 720 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Bell Canada - Telecommunications - Very Large

Montreal, Canada

Bell Canada used ProProfs Quiz Maker to solve training access issues for their large, distributed workforce. Many trainees could not access the company network, making it hard to share training quizz...es. ProProfs allowed trainers to easily create and distribute quizzes by sharing direct links. Trainers now access quiz results in real time, saving time on manual reporting. The solution is flexible and supports seamless collaboration.

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Bell Canada - Telecommunications - Very Large

Montreal, Canada

Bell Canada used ProProfs Quiz Maker to improve training for its large team. Trainees could not access the company network, making quiz sharing hard. ProProfs let trainers share quizzes directly with... links. Trainers now see quiz results in real time. This saves time and removes manual reporting. Bell Canada values the flexibility of ProProfs.

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BSKW solutions - Education - Small

India

BSKW solutions uses ProProfs Quiz Maker to help security professionals in India prepare for ASIS International certification exams. The institute needed a reliable way to assess students for certific...ations like CPP, PCI, and PSP. ProProfs provided instant results, automated test reports, and easy quiz creation. Trainers and students found the platform simple and engaging. BSKW praised ProProfs for its 24/7 support and fast response times.

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Africa Insurance Training Institute (AITI) - Education - Small

Gaborone, Botswana

Africa Insurance Training Institute (AITI) used ProProfs to improve online assessments for distance learners. Manual grading and email submissions were slow and hard to manage. ProProfs let AITI crea...te custom quizzes, add images and videos, and set time limits. The platform auto-grades and gives instant feedback to students. Learners enjoy the quizzes and stay engaged. ProProfs fits small institutions with flexible packages.

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American Institute for Avalanche Research and Education - Education - Small

Boulder, USA

ProProfs integrated with the American Institute for Avalanche Research and Education's WordPress site. The organization needed a platform for quizzing avalanche course students during pre-course stud...y and final exams. ProProfs provided an easy-to-use interface and improved the user experience. The system supported over 10,000 annual users before costs became a concern. The team also found G Suite tools useful for their needs.

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Acer - Consumer Electronics - Large

New Taipei City, Taiwan

Acer used ProProfs Quiz Software to improve employee training. They needed a tool for training, certification, and assessments on new product releases. ProProfs provided online training, question ban...ks, and collaboration for trainers. Employees can now be trained, certified, and request courses as needed. The service team at ProProfs was responsive and helpful.

Read more →

Proprofs Chat Demo Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for ProProfs Chat

What is ProProfs Chat used for?

ProProfs Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of ProProfs Chat?

Personalization, Widgets and Dashboard are some of the top features of ProProfs Chat.

Who uses ProProfs Chat?

ProProfs Chat is used by Information Technology And Services, Computer Software and Automotive among other industries.

What are ProProfs Chat alternatives?

Helpcrunch, Haptik, InMoment and Sogolytics are popular alternatives for ProProfs Chat.

Where is ProProfs Chat located?

ProProfs Chat is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Chat for helpdesk management and engagement management

ProProfs Chat Competitors

ProProfs Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for ProProfs Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Chat

ProProfs News

Product

Proprofs Live Chat review

The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.

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M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE