Overview: JivoChat and InteliWISE Live Chat as Live Chat Category solutions.

JivoChat and InteliWISE Live Chat both cater to diverse business needs in the live chat category, each excelling in unique areas. JivoChat focuses on robust integration and support for large enterprises, while InteliWISE leverages AI-powered features and calls to shed its expertise in smaller markets. Businesses can choose based on specific capabilities and scale preferences.

JivoChat: JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.

InteliWISE Live Chat: Inteliwise-live-chat offers AI-powered, omnichannel web chat for enterprises, now available on-premise. It integrates with CRM and chatbots for fully customizable customer engagement.

JivoChat and InteliWISE Live Chat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

JivoChat excels in engagement management, following up with contacts, and handling communications. It is tailored for users needing advanced contact and conversion management, aligning well with businesses aiming for detailed customer engagement. read more →

InteliWISE Live Chat focuses on helpdesk management and communication, well-suited for businesses requiring efficient helpdesk operations and collaboration, making it a great fit for support-focused environments. read more →

Business Goals

JivoChat primarily aims to increase sales and develop customer relationships, serving businesses that prioritize revenue growth and client engagement. read more →

InteliWISE Live Chat helps build brand awareness and enhance customer relationships, benefiting companies focusing on brand building and community engagement. read more →

Core Features

JivoChat stands out with its ease of migration, comprehensive integration, and sophisticated custom reports. Ideal for enterprises needing robust data handling and personalization. read more →

InteliWISE Live Chat is notable for its AI-powered features, strong security, and extensive integration capabilities. It caters to businesses that value privacy and advanced reporting. read more →

Vendor Support

JivoChat provides extensive 24/7 support, especially through chat, appealing to businesses that operate round-the-clock or have global reach. read more →

InteliWISE Live Chat offers comprehensive vendor support primarily through phone and chat, supporting companies that require reliable remote assistance. read more →

Segments and Industries

JivoChat is predominantly used by large enterprises and sectors like retail and banking, reflecting its scalability and sector-specific applications. read more →

InteliWISE Live Chat finds traction among computer software companies and smaller markets, indicating its appeal to tech-centric and agile businesses. read more →

Operational Alignment

JivoChat integrates seamlessly into enterprise operations, benefiting businesses that operate on a large scale with varied communication needs. read more →

InteliWISE Live Chat fits well into operational workflows requiring helpdesk functionalities, matching businesses with specific support and communication demands. read more →