HappyFox Live Chat: Use-Cases, Insights and Reviews | 2025 Cuspera

HappyFox helped Whirlpool Corporation manage vendor queries and incoming emails. Before, they used spreadsheets and struggled with tracking and follow-up. With HappyFox, they tracked every email and ...set up focused follow-ups for supply teams. They reduced incoming emails by 15-20%. Suppliers stopped sending multiple emails for the same query. Supplier satisfaction increased. Whirlpool now handles supplier accounts more proactively.
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HappyFox helped Darwinbox improve customer support. Darwinbox faced slow workflows, high costs, and data issues with their old vendor. They switched to HappyFox for its easy-to-use interface and stro...ng uptime. After switching, Darwinbox cut first response time from 24 to 10 hours. The unlimited agents plan improved team collaboration. HappyFox AI suggested 100 knowledge base articles, with 30% approved, beating their 20% expectation. Darwinbox values HappyFox for its flexibility, admin control, and AI features.
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HappyFox helped Dartmouth University improve facilities management. Before, Dartmouth struggled with manual processes and slow repairs. With HappyFox, they used asset management, custom workflows, an...d automated work orders. This made their team faster and reduced costs. Staff workload went down and response times improved. Students and staff now track requests online, making everyone happier.
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HappyFox helped PDG+creative, a creative agency, manage customer support for over 200 sites with just three staff. Before HappyFox, they could not track or manage support issues from calls and emails.... The team found HappyFox easy to use and quick to set up. Now, all support requests are centralized, freeing staff from phone calls. Clients say the service desk software makes the agency look more professional and improves communication.
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HappyFox help desk helped Accelerate Education manage a high volume of support requests. The team used HappyFox to organize emails into tickets and assign them to users. This made it easier to track ...and resolve customer issues. Employees spent less time on support, which improved team efficiency. Customer satisfaction increased due to faster response times.
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HappyFox Help Desk helped Planned Parenthood, a large non-profit healthcare affiliate, manage requests across 17 health centers with a small staff. Their old SharePoint system caused ticket backlogs ...and confusion. With HappyFox, they now close tickets faster and track work more easily. Staff and health center teams like the app, reports, and smart rules. The new system improved ticket completion rates and made communication clearer for everyone.
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