HappyFox helped SLAM, a national architectural design firm, upgrade from a limited in-house IT support system. SLAM needed better automation and a strong knowledge base. They chose HappyFox for its i...ntuitive interface, flexible features, and easy integration with Microsoft Teams. SLAM saw faster incident response, improved knowledge sharing, and processed 5,000 service requests in a year for 300 employees. Most tickets were resolved automatically, showing big gains in efficiency and scalability.
HappyFox helped Whirlpool Corporation manage vendor queries and incoming emails. Before, they used spreadsheets and struggled with tracking and follow-up. With HappyFox, they tracked every email and ...set up focused follow-ups for supply teams. They reduced incoming emails by 15-20%. Suppliers stopped sending multiple emails for the same query. Supplier satisfaction increased. Whirlpool now handles supplier accounts more proactively.
HappyFox helped Sonny's BBQ replace multiple IT support systems with one integrated ITSM solution. The company needed better automation, customization, and business intelligence. HappyFox provided ea...sy integration with Microsoft Teams and Asana, plus automation for daily tasks. Sonny's BBQ saw faster incident response and a big drop in support ticket volume. The IT and business intelligence teams now use support data to improve store dashboards and operations.
HappyFox helped LoanLogics improve support for residential mortgage and consumer lenders. LoanLogics needed simpler reporting and better access to support staff. With HappyFox, they use features like... custom ticket types, reporting, smart rules, and automated reports. Staff now use canned responses for repeated queries. Managers enjoy reporting widgets and overnight reports. The solution lets them measure SLA objectives and client satisfaction more easily.
HappyFox Help Desk helped Pinewood Private School manage IT and facilities support requests. Before, they used email and spreadsheets, which made tracking requests hard. With HappyFox, they gained a ...clean interface and a helpful knowledge base. Now, they know exactly how many tickets they handle. Support requests no longer get lost. The team is very happy with the change and recommends HappyFox to others.
HappyFox helped Dartmouth University improve facilities management. Before, Dartmouth struggled with manual processes and slow repairs. With HappyFox, they used asset management, custom workflows, an...d automated work orders. This made their team faster and reduced costs. Staff workload went down and response times improved. Students and staff now track requests online, making everyone happier.
HappyFox Help Desk helped Academy District 20 manage over 25,000 support tickets each year. The district replaced fragmented systems with one platform for IT, special education, and admin support. Au...tomation and Microsoft Teams integration made ticket handling faster and easier. Staff saw less manual work and quicker response times. The solution improved agent productivity and support quality for students and staff.
HappyFox help desk helped Accelerate Education manage a high volume of support requests. The team used HappyFox to organize emails into tickets and assign them to users. This made it easier to track ...and resolve customer issues. Employees spent less time on support, which improved team efficiency. Customer satisfaction increased due to faster response times.
HappyFox Help Desk and Workflows helped Webster Central School District improve internal service management. The district faced slow, outdated systems and needed a flexible solution. After switching,... they process over 800 tickets monthly. First responses come within one hour. Most tickets resolve in six hours. Teams use Slack integration and built-in asset management. Automation with HappyFox Workflows cut manual work and boosted efficiency across departments.
HappyFox helped Renoworks manage design and support requests with ease. Renoworks used features like knowledgebase integration, canned actions, smart rules, SLA management, and Aircall integration. T...he platform processed over 40,000 tickets and about 105,000 design requests in 5 years. Renoworks kept consistent CSAT scores even with high ticket volume. The team found HappyFox easy to use and highly customizable.
Marketing and Advertising Case Studies and Success Stories with HappyFox Live Chat
CASE STUDY PDG+creative
HappyFox helped PDG+creative, a creative agency, manage customer support for over 200 sites with just three staff. Before HappyFox, they could not track or manage support issues from calls and emails.... The team found HappyFox easy to use and quick to set up. Now, all support requests are centralized, freeing staff from phone calls. Clients say the service desk software makes the agency look more professional and improves communication.
Computer Software Case Studies and Success Stories with HappyFox Live Chat
CASE STUDY Darwinbox
HappyFox helped Darwinbox improve customer support. Darwinbox faced slow workflows, high costs, and data issues with their old vendor. They switched to HappyFox for its easy-to-use interface and stro...ng uptime. After switching, Darwinbox cut first response time from 24 to 10 hours. The unlimited agents plan improved team collaboration. HappyFox AI suggested 100 knowledge base articles, with 30% approved, beating their 20% expectation. Darwinbox values HappyFox for its flexibility, admin control, and AI features.
HappyFox helped North Country Healthcare unify service management across three hospitals. The team automated employee onboarding, cutting thousands of manual work hours and saving about $100,000 each... year. Over 500 new hires were onboarded with no process failures. Service management now covers 13 departments, improving collaboration and ticket routing. Staff use Azure integration for easy access and authentication.
HappyFox helpdesk ticketing system helped Medipulse Hospital improve hospital operations. Medipulse used features like custom ticket fields, business intelligence, task templates, asset management, k...nowledge base, and workflow automation. The hospital improved patient feedback resolution time by 60%. Interdepartmental communication efficiency increased by 50%. Staff leave and attendance management improved by 70%. Equipment downtime dropped by 45%. Staff accessed information faster, leading to better patient care.
HappyFox Help Desk helped Planned Parenthood, a large non-profit healthcare affiliate, manage requests across 17 health centers with a small staff. Their old SharePoint system caused ticket backlogs ...and confusion. With HappyFox, they now close tickets faster and track work more easily. Staff and health center teams like the app, reports, and smart rules. The new system improved ticket completion rates and made communication clearer for everyone.
HappyFox helped Minnetronix, a medical technology company, replace their old support system. Minnetronix needed automation, a better knowledge base, and customizable workflows. HappyFox provided a sm...ooth migration and set up workflows to fit their needs. The new system made ticket resolution faster and reduced agent workload. Teams across IT, HR, finance, quality, engineering, and manufacturing used HappyFox to improve their processes. Minnetronix saw higher productivity and employee satisfaction after switching to HappyFox.
For us at LoanLogics, our previous support solution (Kayako) was not giving us everything we needed. This biggest obstacle we were facing was the need for simplicity in reporting.
As the most trusted provider of reproduc1ve health care, we promote the ability of all individuals to lead fulfilled lives, build healthy families, and make informed decisions through highquality hea...lth services, educa1on, and advocacy
Accelerate Education aims to increase educational opportunities for students in grades K-12. In addition to curriculum support, it also offers hosting, instruction and training for schools.
HappyFox has given us the ability to handle our suppliers’ accounts in a much more proactive manner. With all of this, seeing an increase in overall supplier satisfaction.
Accelerate Education aims to increase educational opportunities for students in grades K-12. In addition to curriculum support, it also offers hosting, instruction and training for schools.
HappyFox has given us the ability to handle our suppliers’ accounts in a much more proactive manner. With all of this, seeing an increase in overall supplier satisfaction.
As the most trusted provider of reproduc1ve health care, we promote the ability of all individuals to lead fulfilled lives, build healthy families, and make informed decisions through highquality hea...lth services, educa1on, and advocacy
For us at LoanLogics, our previous support solution (Kayako) was not giving us everything we needed. This biggest obstacle we were facing was the need for simplicity in reporting.
HappyFox helped Improved Racing manage support for three brands. Their old system, Zendesk, was hard to use and costly. HappyFox made it easy for teams in support, sales, accounting, and shipping to ...work together. The platform stopped duplicate work and missed emails. Multi-brand features kept each brand's identity clear. Improved Racing found HappyFox easy to use and liked the strong support team.
