Nextiva Overview
Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using Nextiva.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nextiva.
Nextiva Use-Cases and Business Priorities: Customer Satisfaction Data
Nextiva works with different mediums / channels such as Website. Phone Calls. E-Mail etc.
Nextiva's features include Recording, Personalization, Feedback Surveys, etc. and Nextiva support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Nextiva analytics capabilities include Analytics, and Custom Reports.
Reviews
"...All aspects of our contact center (phone calls, emails, and customer chats) are managed now on the one system which is really good...." Peer review by Verified Reviewer
Peer review evidence (same sources as the product rating summary)
"...Extremely helpful support from Nextiva...." Peer review by Alvarado, Edgewater Fitness
"...The basic plan offers plenty minutes and the other features include call recording and web conferencing, as well as voicemail to email...." Peer review by Verified Reviewer
"...One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen...." Peer review by Verified Reviewer, Automotive
Nextiva, Scratchpad, Teamgate CRM, OnePageCRM, Jobnimbus CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nextiva
Top Industries
- Health, Wellness and Fitness
- Information Technology and Services
- Manufacturing
Popular in
- Small Business
- Enterprise
- Mid Market
Nextiva is popular in Health, Wellness And Fitness, Information Technology And Services, and Manufacturing and is widely used by Small Business, Enterprise, and Mid Market.
Nextiva Customer wins, Customer success stories, Case studies
How efficiently Does Nextiva manage your Helpdesk Management?
How can Nextiva enhance your Call Recording process?
How efficiently Does Nextiva manage your Collaboration?
What Are the key features of Nextiva for Communication Management?
How does Nextiva address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Nextiva solved their CRM needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Criteo - Internet - Large
PetRelocation - Consumer Services - Small
Steam Logistics - Transportation/Trucking/Railroad - Medium
Believe Pte. Ltd - Consumer Goods - Large
Naviga's Three Step Methodology For Digital Subscriber Growth
Frequently Asked Questions (FAQ)
What buyers ask before choosing Nextiva
What is Nextiva?
Nextiva Customer Relationship Suite helps firms manage sales and customer service interactions. It communicates with customers on any channel, works with the team in real-time to solve issues, customer data and analytics to make the best business decision for growth.
Nextiva Customer Relationship Suite manages sales and customer support with one powerful CRM workspace, takes the guesswork out of customer relationships, tracks and analyzes the entire pipeline for valuable hidden business insights.
Key features include a customer experience score, sentiment score, smart topics, and rules engine (NextSTEP).
What is Nextiva used for?
What are the top features of Nextiva?
Who uses Nextiva?
What are Nextiva alternatives?
Where is Nextiva located?
Peers used Nextiva for helpdesk management and call recording
Nextiva Competitors
Nextiva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for Nextiva
Overall Risk Meter
Top Failure Risks for Nextiva
Nextiva, Inc News
Nextiva Named a Strong Performer in the 2025 Gartner Peer Insights ...
Nextiva has been recognized as a Strong Performer in the 2025 Gartner Peer Insights 'Voice of the Customer' for Contact Center as a Service. This recognition, based on customer reviews, highlights Nextiva's strengths in deployment, support, and overall user experience. The company received high scores for its deployment and support experiences, with 82% of customers recommending Nextiva.
Nextiva accelerates global CX innovation with new India hub
Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.
Nextiva expands with AI innovation hub in Bengaluru - Manufacturing Today India
Nextiva has launched an AI innovation hub in Bengaluru, expanding its global footprint. The new center will focus on developing artificial intelligence capabilities for Nextivas unified customer experience management platform. This strategic move aims to accelerate product innovation and enhance AI-driven solutions for enterprise communications and customer engagement.
Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories
Nextiva Ranked # 1 in 13 of G2 Winter 2025 Reports Across Five Categories
Nextiva, Inc Profile
Company Name
Nextiva, Inc
Company Website
https://www.nextiva.com/HQ Location
5201 Great American Parkway, Suite 320, Santa Clara, California 95054, US
Employees
501-1000
Social
Financials
PRIVATE
