Overview: Nextiva and Scratchpad as CRM Category solutions.
Both Nextiva Customer Relationship Suite and Scratchpad offer robust CRM solutions but cater to different needs. Nextiva excels in communication and collaboration with comprehensive support, ideal for health and IT industries, while Scratchpad focuses on enhancing sales workflows and data management, preferred by software and financial industries. Choose Nextiva for communication-heavy operations or Scratchpad for efficient sales forecasting and pipeline management.
Nextiva: Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.
Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.
Nextiva and Scratchpad: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Nextiva Customer Relationship Suite elevates helpdesk and sales call management. It suits businesses needing streamlined communication. read more →
Scratchpad strengthens forecasting and workflow management, serving those focusing on sales processes. read more →
Business Goals
Nextiva Customer Relationship Suite aids in enhancing customer relationships and acquiring customers, aligning with growth-focused organizations. read more →
Scratchpad supports launching new products and scaling practices, aligning with companies planning expansion. read more →
Core Features
Noteworthy features of Nextiva Customer Relationship Suite include custom reports and integration, which support complex data needs. read more →
Scratchpad stands out with a focus on data import/export and custom reporting, ideal for data-driven decision-making. read more →
Vendor Support
Nextiva Customer Relationship Suite offers around-the-clock support, including phone, chat, and email, meeting diverse customer preferences. read more →
Scratchpad gives comprehensive 24/7 support, though it emphasizes e-mail and phone options. read more →
Segments and Industries
Large enterprises and the health sector predominantly use Nextiva Customer Relationship Suite, reflecting its breadth in communication solutions. read more →
Scratchpad is favored by the software industry and enterprises, showcasing its focus on scalable, technical workflows. read more →
Operational Alignment
Nextiva Customer Relationship Suite is a fit for operations needing extensive collaboration and communication management in large-scale environments. read more →
Scratchpad integrates smoothly into sales-intensive environments, aiding in robust pipeline management for various business sizes. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
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- Medium
- High
Data
Support
Others
Nextiva in Action: Unique Use Cases
What Are the key features of Nextiva for Helpdesk Management?
How efficiently Does Nextiva manage your Collaboration?
What Are the key features of Nextiva for Communication Management?
Scratchpad in Action: Unique Use Cases
How does Scratchpad address your Forecasting Challenges?
How does Scratchpad address your Workflow Management Challenges?
How efficiently Does Scratchpad manage your Pipeline Management?
What solutions does Scratchpad provide for Engagement Management?
What benefits does Scratchpad offer for Training & Onboarding?
News
Latest Nextiva News
Nextiva accelerates global CX innovation with new India hub
Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.
