Real-World Case Studies and Customer Success Stories with Nextiva

Nextiva helped a dealership improve its reliability by 90%. The dealership used Nextiva's platform to enhance customer experiences. The solution... included AI-powered tools and analytics. The dealership saw a big increase in reliability. This led to better customer satisfaction.
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Nextiva provided a dealer phone system for Crest Lincoln of Woodbridge. The solution included features for customer communication and agent... support. The platform offered tools like generative AI knowledge base, secure payment agent assist, and analytics. The case highlights how Nextiva helps automotive businesses manage customer interactions. No specific results or metrics are mentioned in the content.
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Nextiva helped Rack Attack improve their automotive aftermarket business. The case study highlights how Nextiva's platform supports customer experience and... communication. Features like AI-powered contact center, unified agent experience, and workflow automation are mentioned. The solution aims to streamline operations and enhance customer interactions. No specific metrics or quantifiable results are provided in the content.
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Nextiva helped C. Crane Radio, an e-commerce retailer, improve their customer experience. The company used Nextiva's unified-CXM platform to manage... all customer interactions in one place. Features included AI-powered tools, secure payment assist, and real-time analytics. The solution aimed to streamline operations and enhance customer journeys. No specific numbers or metrics are mentioned in the content.
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Nextiva helped Canyon Coolers, an e-commerce retailer, improve their customer experience. The solution included AI-powered tools, agent tooling, and analytics.... Nextiva unified all customer interactions into one platform. This made it easier for Canyon Coolers to manage customer journeys. The platform offered features like real-time dashboards and intelligent routing. These tools helped Canyon Coolers deliver better service to their customers.
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Nextiva helped Nothing Bundt Cakes improve their business phone system. The company used Nextiva's VoIP solution to connect their franchise... locations. This made communication easier and more reliable. The solution supported their growth and helped them serve customers better. Nothing Bundt Cakes benefited from a unified communications platform.
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Nextiva helped Labrada Distributors improve their food distribution operations. The company used Nextiva's unified-CXM platform to manage customer interactions. Features... like AI-powered contact center, secure payment assist, and workflow automation supported their needs. Labrada Distributors streamlined communication and enhanced customer experience with Nextiva's solutions.
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Nextiva provided an IP phone system for NOCUT Teachers Union. The union needed a reliable communication solution. Nextiva's platform offered... features like disaster recovery, real-time dashboards, and secure payment assist. The solution improved communication and streamlined operations for the union. The case highlights Nextiva's ability to support organizations in the education sector.
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Nextiva Unified-CXM helped Jersey College improve customer interactions. The platform brought all communications into one place. Jersey College used AI-powered... tools for better customer journeys. The solution supported education needs with features like agent tooling and analytics. The case highlights Nextiva's impact in higher education.
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Nextiva VoIP helped West Coast Trial Lawyers improve their law firm's communication. The firm used Nextiva's unified platform to manage... calls and client interactions. This solution made it easier for the team to stay connected and respond quickly. The case study highlights how Nextiva supports legal professionals with reliable and efficient communication tools.
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Nextiva helped Dobin Law Group improve their legal services. The firm used Nextiva's unified-CXM platform to manage customer interactions. They... benefited from features like AI-powered contact center, secure payment assist, and workflow automation. The solution supported better customer experience and streamlined operations. Dobin Law Group leveraged Nextiva to deliver more efficient legal support.
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Nextiva helped the Florida Panthers improve their customer experience. The team used Nextiva's unified-CXM platform to manage all customer interactions.... The solution included AI-powered tools, analytics, and intelligent routing. The case study highlights how Nextiva supports sports organizations with advanced communication technology.
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Nextiva helped the San Antonio Spurs improve their cloud communications. The team used Nextiva's unified-CXM platform to manage customer interactions.... Features included AI-powered tools, secure payment assist, and real-time analytics. The solution supported better customer journeys and streamlined operations. The case highlights how Nextiva's platform can benefit large sports organizations.
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Nextiva helps Faro Logistics keep key airline partnerships and improve customer service. Faro Logistics uses Nextiva's unified-CXM platform to manage... customer interactions. The platform offers AI-powered tools for agent support, analytics, and secure payments. This helps Faro Logistics deliver better service and maintain important business relationships. The solution supports their need for reliability and strong customer experience.
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Nextiva helped Cedar Financial boost productivity by 471%. Cedar Financial used Nextiva's unified-CXM platform to improve customer interactions. The platform... brought all customer communications into one place. Cedar Financial saw a big increase in efficiency. Nextiva's tools made it easier for agents to work and serve customers.
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Nextiva helped Orange County Rescue Mission improve their call center operations. The solution included AI-powered tools, secure payment assist, and... automated workflows. The platform unified customer interactions and provided real-time analytics. Orange County Rescue Mission used Nextiva to deliver better service and manage calls more efficiently. The case highlights Nextiva's impact for non-profit organizations seeking advanced call center solutions.
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Nextiva VoIP helped Northland Investments improve their restaurant communications. The solution provided reliable phone service for their locations. Northland Investments... used Nextiva to streamline operations. The case highlights how Nextiva supports the restaurant industry with VoIP technology.
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Nextiva helped Phat Rides with a cloud call center solution. The case study highlights features like agent tooling, generative AI... knowledge base, and secure payment agent assist. Phat Rides used Nextiva's platform to improve customer experience and streamline operations. The solution included analytics, intelligent routing, and journey orchestration. The content does not mention specific metrics or quantifiable results.
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Nextiva helped Titan Solar Power improve their contact center operations. The solution included AI-powered tools, secure payment assist, and automated... workflows. Titan Solar Power used features like real-time dashboards, analytics, and intelligent routing. The platform enabled better customer journeys and agent productivity. The case highlights Nextiva's unified CXM platform for contact centers.
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Nextiva provided Rainbow Ryders with a hosted phone system. The case study highlights the use of Nextiva's communication platform. Details... about the specific challenges, solutions, or results are not included in the content. No metrics or customer quotes are present.
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Nextiva provided a virtual phone system for MetroCorp Media. The case study highlights features like AI-powered contact center, unified agent... experience, and secure payment assist. MetroCorp Media used Nextiva to improve customer experience and streamline communication. The solution included analytics, intelligent routing, and workflow automation. The results or specific metrics are not mentioned in the content.
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Nextiva helped Bauformat improve their home services operations. The platform unified all customer interactions in one place. Bauformat used AI-powered... tools for better customer journeys. The solution included features like agent tooling, analytics, and intelligent routing. This made it easier for Bauformat to manage customer experience.
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Nextiva helped Tata Play with social media management. The case study highlights the use of Nextiva's unified-CXM platform. Tata Play... used features like generative AI knowledge base, secure payment agent assist, and automated dispositioning. The solution included analytics, intelligent routing, and journey orchestration. The content does not mention specific results or metrics.
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Nextiva helped Phoenix Rising in the sports entertainment industry. The case study highlights the use of Nextiva's unified-CXM platform. Phoenix... Rising used features like generative AI knowledge base, secure payment agent assist, and intelligent routing. The solution improved customer journey orchestration and analytics. The platform enabled better customer interactions and streamlined operations for Phoenix Rising.
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Nextiva Contact Center helped NEBA improve their answer ratios by 20%. NEBA used Nextiva's AI-powered contact center tools. The solution... included features like intelligent routing and analytics. NEBA saw better customer response rates after using Nextiva. The case shows how Nextiva can boost contact center performance.
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Nextiva helped Emergia improve their voice channel efficiency. Emergia used Nextiva's platform to boost performance. The result was a 154%... increase in voice channel efficiency. This shows how Nextiva's solutions can drive big improvements in customer service operations.
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