Home Contact Center Software Freshcaller Freshcaller Alternatives
Top 41 Freshcaller Alternatives
VICIdial
VICIdial.com: Open- Source contact center solution..
Freshdesk Contact Center and VICIdial both cater to contact center needs but with distinct offerings. Freshdesk excels in helpdesk management and scaling best practices, strong in data import/export, suitable for large enterprises in IT and hospitality. VICIdial focuses on increasing sales, superior in AI and compliance, favored by telecom in mid to large enterprises. Support ranges are comprehensive, but user preferences vary, highlighting varying operational demands. ...
Vocalcom
AI Powered Contact Center Software
Freshdesk Contact Center and Vocalcom both excel in the contact center software space, each offering unique strengths. Freshdesk is highly valued for its helpdesk management and robust communication channels, favoring large enterprises and the IT sector. Vocalcom shines with engagement management capabilities, appealing to industries like Oil & Energy and services aiming to boost sales and ROI through diverse communication platforms. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Freshdesk Contact Center and Enghouse Interactive both serve the Contact Center Software space but cater to distinct needs. Freshdesk stands out with comprehensive support and advanced analytics, appealing to larger enterprises across various industries. Enghouse Interactive, on the other hand, focuses on improving efficiency and ease of integration, making it suitable for mid-sized to enterprise markets, particularly in consumer goods and hospitality. ...
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern excels in facilitating comprehensive contact center operations, making it well-suited for a diverse range of industries, from HR to telecommunications. Its standout features, such as integration and custom reports, pair with robust support options like 24/7 assistance to address complex user needs for efficiency and customer relationship enhancement. In contrast, Freshdesk Contact Center focuses on streamlined capabilities suited for less complex environments with features like analytics and ease of migration, catering mainly to large enterprises and IT services. Both products offer valuable tools but differ in their complexity and industry focus. ...
Aloware
aloware.com - Modern Contact Center
Freshdesk Contact Center and Aloware both cater to contact center software needs but focus on different areas. Freshdesk excels in helpdesk management, data handling, and a broad range of integrations, appealing to large enterprises and IT services. Aloware stands out in sales call management and communication capabilities, suitable for industries like consumer goods and telecommunications. The varied vendor support options and customer base indicate Freshdesk's popularity with large enterprises, while Aloware finds its niche in fostering sales efficiency and improved customer acquisition. ...
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
Fluentstream
Enterprise-grade unified communication
Fluentstream UCaaS and Freshdesk Contact Center serve as key solutions in the Contact Center Software category, each with unique features and support offerings. Fluentstream UCaaS shines with its focus on sales call management and robust compliance features, making it suitable for the healthcare and marketing sectors. Freshdesk Contact Center excels in helpdesk and engagement management, backed by AI capabilities and 24/7 support, appealing to IT and hospitality industries. Both products address the diverse needs of enterprises but cater to different industry environments for optimal operational workflows. ...
Twilio Flex
Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers. ...
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
UJET
Take your customer support into the digital age
UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Plivo
Plivo - APIs for SMS, Voice Calls & Phone Numbers Globally.
Plivo offers SMS and Voice APIs for global business communication. Businesses can sign up for free to utilize Plivo's platform.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk offers a robust feature set tailored to enterprises with extensive sales call management and integration capabilities. Freshdesk Contact Center serves smaller to mid-sized operations, focusing on helpdesk management with essential analytics tools. Talkdesk is ideal for entities needing comprehensive contact center functionalities, particularly in sales and large-scale communications. Freshdesk Contact Center fits businesses seeking streamlined customer relationship management and efficient support systems. Each product provides unique support options catering to their respective user requirements. ...
CallMiner Record
Record and Monitor Agent and Customer Interactions
Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.
UniTel Voice
Virtual Phone Systems for Small Businesses ...
Freshdesk Contact Center provides comprehensive helpdesk and engagement management capabilities, catering primarily to large enterprises in IT and services. UniTel Voice emphasizes sales call management and contract management, appealing to smaller businesses across diverse industries like real estate and retail. Freshdesk's features like custom reports and 24/7 support align with intricate operational needs, while UniTel Voice offers robust data handling and support, focusing on improving customer acquisition and ROI. ...
CallHub
Voice and SMS Service to connect with your supporters
CallHub is a voice and SMS software that helps in building smarter ways to communicate with political campaigns, nonprofits, advocacy groups, and businesses. It helps to acquire customers and enhance customer relationships. ...
CallHub connects campaigns to their audience through phone banking, peer to peer texting, SMS broadcast, SMS Opt-In, and voice broadcasting software. It’s a software that smoothly integrates with CRM and reaches the right people at the right time.
Some of its features include patch-through calls to drive many calls to connect supporters to key decision-makers, reach more voters with automated and manual phone banking tools, recruit more volunteers through embedded form and activate them at any time, keep in touch with the members of the community and update them on meetings, issues and changes and many more.
iovox
Improve your call productivity - iovox
Iovox offers call tracking and analytics for phone calls and voice communication. Businesses can generate more leads and optimize marketing ROI with tailored solutions.
CallBox
Call tracking and cloud phone system solution
CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. ...
CallBox delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. It presents agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box Cloud Phone replaces the outdated phone system with a reliable and flexible cloud-based communications solution.
CallBox features include Artificial intelligence, caller experience, enterprise, marketing, team management, texting and more. Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities. It connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Freshdesk Contact Center and Aircall.io both shine in the Contact Center Software category, offering robust solutions tailored to different business needs. Freshdesk focuses on enhancing customer relationships and refining internal operations, while Aircall.io gears towards acquiring customers and boosting sales revenue. Both provide extensive support options, but Freshdesk stands out in large enterprises, particularly in IT services, whereas Aircall.io caters to a wider variety of industries, including financial services and entertainment. ...
Bigcontacts CRM
CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
NICE Customer Journey Analytics
Interaction of a customer with your business
Freshdesk Contact Center excels in helpdesk management, facilitating customer relationships and sales call management, supported by extensive data migration capabilities. It is favored by large enterprises and fits well with IT and hospitality industries. NICE Customer Journey Analytics, with a strong focus on coaching and customer satisfaction, aids efficiency and internal communication. It is popular among smaller businesses, especially in insurance and healthcare sectors, thanks to its robust analytics and custom reporting features. ...
3CX Phone System
3CX: Open Standards Software IP PBX
Freshdesk Contact Center excels in helpdesk and sales call management, serving large enterprises with features like data import, custom reports, and 24/7 support. It's popular in IT and accounting sectors. On the other hand, 3CX Phone System focuses on sales call and conference call management, with ease of migration and integration features. It's widely used by enterprises across IT and marketing industries. ...
Genesys Cloud CX
The agentic AI CX platform for the enterprise
Genesys PureConnect is robust in managing large-scale operations with varied support features and integrations, ideal for enterprises. Freshdesk Contact Center offers essential tools for smaller to mid-sized teams focusing on communication efficiency, suitable for IT and hospitality sectors. ...
InteliWISE Live Chat
Live Chat ? powered by AI for enterprise use, also ... - Inteliwise
Inteliwise-live-chat offers AI-powered, omnichannel web chat for enterprises, now available on-premise. It integrates with CRM and chatbots for fully customizable customer engagement.
Toky
Business Phone System & Integrated VoIP Service
Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.
Smiddle
Smiddle - GET THE MOST OUT OF IT
Smiddle offers cost-effective call center software solutions for customer service. Demos and price lists can be requested by contacting them.
Ameyo
Contact Center Software | Call Center Software ..
Ameyo provides advanced omnichannel contact center and helpdesk software capabilities. Features include comprehensive call center solutions to enhance customer service.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
Freshdesk Contact Center and CallHippo serve the Contact Center Software needs of businesses with distinct focuses. Freshdesk Contact Center is notable for its helpdesk management and extensive vendor support, making it preferable for large enterprises, especially in IT and hospitality. CallHippo excels in sales call management and call analytics, appealing to industries like research and entertainment looking to boost sales and enter new markets. Choose Freshdesk for better integration and support; opt for CallHippo for sales enhancement and market expansion. ...
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Freshdesk Contact Center and Calabrio ONE both cater to contact center needs but have distinct offerings. Freshdesk excels in helpdesk management and customer engagement, appealing to large enterprises, especially in IT and services. Its strong vendor support and data features make it ideal for big businesses. Calabrio ONE focuses on training and sales, drawing in mid-market and small businesses, particularly in education and healthcare, with a focus on data analytics and streamlined operations. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
Freshdesk Contact Center and CallFinder serve different but overlapping needs within contact center software. Freshdesk Contact Center is ideal for large enterprises seeking extensive helpdesk and sales call management features, while CallFinder excels in analytics and managing communications for improving efficiency and driving sales. Freshdesk offers broader 24/7 support options, whereas CallFinder focuses on phone support. Both target enterprises, but Freshdesk supports a broader range of industries. ...
MightyCall
The backbone of any virtual phone system - MightyCall
Freshdesk Contact Center focuses on core customer service and communications, facilitating industries like IT and hospitality with powerful analytics and comprehensive vendor support. MightyCall, on the other hand, leans into sales-driven operations, emphasizing conference and call management, catering to IT and legal sectors. Both products support businesses in enhancing customer relationships but differ in their primary user segments and feature sets. ...
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Freshdesk Contact Center is geared towards large enterprises, focusing heavily on helpdesk operations and communication channels like phone calls. It excels in data handling and offers robust 24/7 support, ideal for sectors like IT and services. On the other hand, Five9 targets various market segments with expansive capabilities in workflow and engagement management. It champions integration and custom reporting, making it versatile for industries such as financial services and retail. Both tools empower businesses in the contact center domain, aligning features with diverse operational demands. ...
NICE CXone
Complete CXi Platform for every journey
Freshdesk Contact Center and NICE CXone both deliver robust contact center solutions, but they cater to distinct operational needs. Freshdesk Contact Center shines with its comprehensive support for helpdesk management and sales call activities, ideal for large enterprises seeking to enhance customer relationships. In contrast, NICE CXone offers superior analytics and custom reporting, appealing to diverse industries, particularly in mid-markets keen on boosting customer acquisition and revenue through enhanced integration and AI-powered features. ...
Opus Contact Center
Contact Centre Solutions - opustech.co.uk
Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Freshdesk Contact Center excels in helpdesk and sales call management, making it ideal for large enterprises needing robust communication solutions across phone calls and offline channels. Intermedia Contact Center, on the other hand, shines with its focus on collaboration and document management, offering strong security features suited for enterprises in consumer services and retail. Both cater to enhancing customer relationships but target different operational needs and industry focuses. ...
Lightning Dialer
an outbound calling product with the option to add inbound calling functionality.
Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...
Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.
Callr
Global Voice and SMS API for smarter interactions - CALLR
Callr is a smarter voice API and conversation intelligence platform ideal for portals, marketplaces, and sales teams. It offers AI conversation analytics, call tracking, and click-to-call features.
Alvaria
Enterprise Contact Center Solutions
Freshdesk Contact Center and Alvaria both shine in the Contact Center Software category, offering robust features and capabilities. Freshdesk is ideal for large and enterprise environments, focusing on helpdesk management and sales call facilitation. Alvaria is well-suited for engagement and loyalty program management. While Freshdesk excels in data integration and ease of migration, Alvaria offers strong omnichannel support and campaign management. Both ensure excellent vendor support. ...
Globitel SpeechLog Call Recorder
SpeechLog Call Recorder - globitel.com
Freshdesk Contact Center excels in extensive helpdesk management and integration capabilities, appealing to IT and large enterprise sectors. It offers robust 24/7 vendor support and features comprehensive data handling, including AI capabilities. Globitel SpeechLog Call Recorder focuses on sales call management and call recording with moderate support options. It suits industries with less-defined segment requirements. While Freshdesk aims for enhancing customer relationships, Globitel targets increasing sales and revenue. ...
