Intermedia Contact Center Overview
Intermedia offers a comprehensive suite of unified communications and contact center solutions designed to enhance business connectivity and productivity. Businesses can leverage Intermedia's cloud-based platform to integrate VoIP, business email, and video conferencing, creating a seamless communication experience. The platform also includes identity and security services, ensuring secure access and data protection across various devices and locations. One unique aspect is Intermedia's focus on empowering channel partners, providing them with tools to enhance their clients' customer experiences. This makes Intermedia a strategic choice for businesses looking to streamline their communication infrastructure while maintaining security and flexibility.
Use Cases
Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using Intermedia Contact Center.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intermedia Contact Center.
Intermedia Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Intermedia Contact Center works with different mediums / channels such as Video. Chat. Mobile etc.
Intermedia Contact Center's features include Alerts: Popups & Notifications, Personalization, and Feedback Surveys. and Intermedia Contact Center support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Intermedia Contact Center analytics capabilities include Custom Reports, and Analytics.
Reviews
"...We are a full remote call center and this has been a wonderful service for us!. ...." Peer review by Elizabeth L., Operations Manager , Consumer Services
Peer review evidence (same sources as the product rating summary)
"...Intermedia cloud business applications include integrated cloud-based communication and collaboration services that are a game changer for boosting collaboration and productivity...." AEC Cloud IT Services & Business Solutions
"...Onboarding...." Enterprise Cloud Management
"...Every Intermedia service offers a 99.999% uptime Service Level Agreement. ..." Outlook Email Backup - Email Backup Software
Intermedia Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Intermedia offers leading Customer Service Contact and Call Center Software with a robust suite of features and carrier-grade reliability. The solution is backed by 24/7 support.
Popular Business Setting
for Intermedia Contact Center
Top Industries
- Consumer Services
- Retail
Popular in
- Mid Market
- Enterprise
Intermedia Contact Center is popular in Consumer Services, and Retail, and is widely used by Mid Market, and Enterprise,
Intermedia Contact Center Customer wins, Customer success stories, Case studies
How can Intermedia Contact Center enhance your Collaboration process?
How efficiently Does Intermedia Contact Center manage your Onboarding?
How efficiently Does Intermedia Contact Center manage your Contract Management?
How efficiently Does Intermedia Contact Center manage your Engagement Management?
How efficiently Does Intermedia Contact Center manage your Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Intermedia Contact Center solved their Contact Center Software needs. Cuspera uses 901 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions (FAQ)
What buyers ask before choosing Intermedia Contact Center
What is Intermedia Contact Center?
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers.
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
What is Intermedia Contact Center used for?
What are the top features of Intermedia Contact Center?
Who uses Intermedia Contact Center?
What are Intermedia Contact Center alternatives?
Where is Intermedia Contact Center located?
Peers used Intermedia Contact Center for collaboration and onboarding
Intermedia Contact Center Competitors
Intermedia Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Intermedia Contact Center
Overall Risk Meter
Top Failure Risks for Intermedia Contact Center
Intermedia.net, Inc. News
Intermedia Launches Cloud Calling for UNIVERGE BLUE with KDDI, Significantly Expanding Nationwide UCaaS Availability in Japan
Intermedia has launched Cloud Calling for UNIVERGE BLUE in partnership with KDDI, expanding UCaaS availability in Japan. This integration allows organizations to use KDDI-provided phone numbers across multiple locations without on-premises equipment, facilitating easier migration from legacy PBX systems to cloud platforms.
26North Completes Acquisition of AI-Powered Intermedia Intelligent ...
26North Partners LP has completed its acquisition of Intermedia Intelligent Communications, an AI-powered cloud communications provider. This acquisition supports Intermedia's growth strategy focused on AI innovation, partner enablement, and international expansion. Intermedia aims to leverage 26North's resources to enhance its platform and explore strategic acquisitions.
Intermedia CEO Mike Gold on its 26North Acquisition
Intermedia has been acquired by investment firm 26 North, with CEO Mike Gold detailing how this will accelerate product innovation while maintaining core partner experiences. The acquisition aims to leverage 26 North's expertise to enhance revenue growth and profitability. Intermedia plans to deepen vertical integrations and expand international distribution, focusing on AI advancements and synergy with Microsoft Teams.
26North to acquire cloud communications firm Intermedia
26North Partners LP has entered into a definitive agreement to acquire Intermedia, a leader in AI-powered cloud communications, from Madison Dearborn Partners. Intermedia's partner-first model and AI innovations have driven its growth, supporting over 150,000 business customers. The acquisition aims to enhance Intermedia's expansion and product development, leveraging 26North's resources. The transaction is expected to close in Q2 2026.
Intermedia.net, Inc. Profile
Company Name
Intermedia.net, Inc.
Company Website
https://www.intermedia.com/HQ Location
Sunnyvale, California
Employees
501-1000
Social
Financials
NA
