Intermedia Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of Intermedia Contact Center based on over 901 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Intermedia Contact Center, Opus Contact Center, AT&T Contact Center, XCALLY, Smiddle, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Intermedia Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Intermedia Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Intermedia Contact Center supports business activities such as:
- Collaboration
- Training & Onboarding
- Contract Management
- Engagement Management
- Helpdesk Management
Intermedia Contact Center can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Video Chat Mobile etc. for these needs. As a solution, Intermedia Contact Center's capabilities include Alerts: Popups & Notifications, Personalization, and Feedback Surveys.
Intermedia Contact Center Consumer Services Vertical is its biggest customer base.
Reviews
"...Developed on a proprietary platform, Intermedia Contact Center is available as both a standalone service as well as part of an integrated bundle with Intermedia Unite the all-in-one business phone and communications solution for those businesses and partners looking for a complete communications and collaboration suite from one provider. ..." Intermedia Launches Robust Suite Of Cloud Contact Center Solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Intermedia Contact Center solved their Contact Center Software needs. Cuspera uses 901 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Intermedia Contact Center.
Use Cases
Peers recommend Collaboration , Training & Onboarding , Contract Management , as the business use cases that they have been most satisfied while using Intermedia Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video, Chat, Mobile and Phone Calls |
4.72/5 ★ |
"...Developed on a proprietary platform, Intermedia Contact Center is available as both a standalone service as well as part of an integrated bundle with Intermedia Unite the all-in-one business phone and communications solution for those businesses and partners looking for a complete communications and collaboration suite from one provider. ..." Intermedia Launches Robust Suite Of Cloud Contact Center Solutions |
| Training & Onboarding |
4.39/5 ★ |
"...Onboarding...." Secure Email Services - Email Protection |
| Contract Management |
4.39/5 ★ |
"...Every Intermedia service offers a 99.999% uptime Service Level Agreement. ..." Enterprise Cloud Management |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video, Chat, Mobile and Phone Calls |
4.72/5 ★ |
"...Developed on a proprietary platform, Intermedia Contact Center is available as both a standalone service as well as part of an integrated bundle with Intermedia Unite the all-in-one business phone and communications solution for those businesses and partners looking for a complete communications and collaboration suite from one provider. ..." Intermedia Launches Robust Suite Of Cloud Contact Center Solutions |
|
| Training & Onboarding |
4.39/5 ★ |
"...Onboarding...." Secure Email Services - Email Protection |
|
| Contract Management |
4.39/5 ★ |
"...Every Intermedia service offers a 99.999% uptime Service Level Agreement. ..." Enterprise Cloud Management |
|
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 901 insights from peers and experts to help you assess how these Intermedia Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Intermedia Contact Center
What is Intermedia Contact Center?
What is Intermedia Contact Center used for?
What are the top features of Intermedia Contact Center?
Who uses Intermedia Contact Center?
What are Intermedia Contact Center alternatives?
Where is Intermedia Contact Center located?
Popular Business Setting
for Intermedia Contact Center
Top Industries
- Consumer Services
- Retail
Popular in
- Mid Market
- Enterprise
Peers used Intermedia Contact Center to Enhance customer relationships and Acquire customers
Intermedia Contact Center Alternatives
Peer and Expert Opinion on Features
for Intermedia Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (13) |
| Personalization | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (13) |
| Personalization | Read Reviews (7) |
| Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for Intermedia Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (41) |
| 24/7 Support | Read Reviews (126) |
| Chat Support | Read Reviews (31) |
| Email Support | Read Reviews (33) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (41) |
| 24/7 Support | Read Reviews (126) |
| Chat Support | Read Reviews (31) |
| Email Support | Read Reviews (33) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Intermedia Contact Center
Overall Risk Meter
Top Failure Risks for Intermedia Contact Center
Vendor Profile Details
Company Name
Intermedia
Company Website
https://www.intermedia.com/HQ Location
Sunnyvale, California
Employees
501-1000
Social
Financials
NA
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