Intermedia Contact Center Overview
Intermedia offers a comprehensive suite of unified communications and contact center solutions designed to enhance business connectivity and productivity. Businesses can leverage Intermedia's cloud-based platform to integrate VoIP, business email, and video conferencing, creating a seamless communication experience. The platform also includes identity and security services, ensuring secure access and data protection across various devices and locations. One unique aspect is Intermedia's focus on empowering channel partners, providing them with tools to enhance their clients' customer experiences. This makes Intermedia a strategic choice for businesses looking to streamline their communication infrastructure while maintaining security and flexibility.
Use Cases
Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using Intermedia Contact Center.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intermedia Contact Center.
Intermedia Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Intermedia Contact Center works with different mediums / channels such as Video. Chat. Mobile etc.
Intermedia Contact Center's features include Alerts: Popups & Notifications, Personalization, and Feedback Surveys. and Intermedia Contact Center support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Intermedia Contact Center analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Cloud-based contact center solution that helps with agent scheduling, interactive voice response, live call transfer and more...." Peer review from Telax
Intermedia Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Intermedia offers leading Customer Service Contact and Call Center Software with a robust suite of features and carrier-grade reliability. The solution is backed by 24/7 support.
Popular Business Setting
for Intermedia Contact Center
Top Industries
- Consumer Services
- Retail
Popular in
- Mid Market
- Enterprise
Intermedia Contact Center is popular in Consumer Services, and Retail, and is widely used by Mid Market, and Enterprise,
Comprehensive Insights on Intermedia Contact Center Use Cases
How does Intermedia Contact Center facilitate Collaboration?
What solutions does Intermedia Contact Center provide for Onboarding?
What makes Intermedia Contact Center ideal for Contract Management?
What Are the key features of Intermedia Contact Center for Engagement Management?
How can Intermedia Contact Center optimize your Helpdesk Management Workflow?
18+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Intermedia Contact Center solved their Contact Center Software needs. Cuspera uses 901 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Intermedia Contact Center
What is Intermedia Contact Center?
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers.
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
What is Intermedia Contact Center used for?
What are the top features of Intermedia Contact Center?
Who uses Intermedia Contact Center?
What are Intermedia Contact Center alternatives?
Where is Intermedia Contact Center located?
Peers used Intermedia Contact Center for collaboration and onboarding
Intermedia Contact Center Competitors
Intermedia Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Intermedia Contact Center
Overall Risk Meter
Top Failure Risks for Intermedia Contact Center
Intermedia.net, Inc. News
Intermedia Once Again Recognized as a UCaaS Leader by Frost & Sullivan in 2024 Frost Radar Report - PR Newswire
Intermedia has been recognized as a leader in UCaaS by Frost & Sullivan in their 2024 Frost Radar Report.
Intermedia Cloud Communications Receives 8th J.D. Power Certification for Providing an Outstanding Assisted Technical Support Experience - PR Newswire
Intermedia Cloud Communications received its 8th J.D. Power Certification for exceptional technical support service.
Astound Business Solutions Expands Partnership with Intermedia Cloud Communications to Deliver Enhanced UCaaS and CCaaS Solutions - PR Newswire
Astound Business Solutions is strengthening its partnership with Intermedia Cloud Communications to offer improved UCaaS and CCaaS solutions.
Intermedia Expands Service Provider Program in Europe, Announces Strategic Partnership with Voys
Intermedia has expanded its Service Provider Program in Europe and announced a strategic partnership with Voys.
Intermedia.net, Inc. Profile
Company Name
Intermedia.net, Inc.
Company Website
https://www.intermedia.com/HQ Location
Sunnyvale, California
Employees
501-1000
Social
Financials
NA
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