Intermedia Contact Center Overview
Intermedia offers a comprehensive suite of unified communications and contact center solutions designed to enhance business connectivity and productivity. Businesses can leverage Intermedia's cloud-based platform to integrate VoIP, business email, and video conferencing, creating a seamless communication experience. The platform also includes identity and security services, ensuring secure access and data protection across various devices and locations. One unique aspect is Intermedia's focus on empowering channel partners, providing them with tools to enhance their clients' customer experiences. This makes Intermedia a strategic choice for businesses looking to streamline their communication infrastructure while maintaining security and flexibility.
Use Cases
Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using Intermedia Contact Center.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intermedia Contact Center.
Intermedia Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Intermedia Contact Center works with different mediums / channels such as Video. Chat. Mobile etc.
Intermedia Contact Center's features include Alerts: Popups & Notifications, Personalization, and Feedback Surveys. and Intermedia Contact Center support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Intermedia Contact Center analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Cloud-based contact center solution that helps with agent scheduling, interactive voice response, live call transfer and more...." Peer review from Telax
Intermedia Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Intermedia offers leading Customer Service Contact and Call Center Software with a robust suite of features and carrier-grade reliability. The solution is backed by 24/7 support.
Popular Business Setting
for Intermedia Contact Center
Top Industries
- Consumer Services
- Retail
Popular in
- Mid Market
- Enterprise
Intermedia Contact Center is popular in Consumer Services, and Retail, and is widely used by Mid Market, and Enterprise,
Comprehensive Insights on Intermedia Contact Center Use Cases
What benefits does Intermedia Contact Center offer for Collaboration?
What solutions does Intermedia Contact Center provide for Onboarding?
Why is Intermedia Contact Center the best choice for Contract Management?
How can Intermedia Contact Center enhance your Engagement Management process?
What benefits does Intermedia Contact Center offer for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Intermedia Contact Center solved their Contact Center Software needs. Cuspera uses 901 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY San Jose Earthquakes
CASE STUDY Robert Allen Law
CASE STUDY Page Point Animal Hospital & Pet Resort
Frequently Asked Questions(FAQ)
for Intermedia Contact Center
What is Intermedia Contact Center?
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers.
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
What is Intermedia Contact Center used for?
What are the top features of Intermedia Contact Center?
Who uses Intermedia Contact Center?
What are Intermedia Contact Center alternatives?
Where is Intermedia Contact Center located?
Peers used Intermedia Contact Center for collaboration and onboarding
Intermedia Contact Center Competitors
Intermedia Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (58) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Intermedia Contact Center
Overall Risk Meter
Top Failure Risks for Intermedia Contact Center
Intermedia.net, Inc. News
Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve Performance in Real Time - PR Newswire
Intermedia has launched AI Supervisor Assist, a new feature within its Intelligent Contact Center, designed to enhance real-time performance in contact centers. This tool, powered by Intermedia SPARK AI, provides live sentiment analysis, real-time summaries, and key topic detection to help supervisors intervene effectively during calls. It aims to improve customer satisfaction and reduce service recovery costs by addressing issues as they arise.
Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve ...
Intermedia launched AI Supervisor Assist, a new feature in its Intelligent Contact Center, enhancing real-time contact center management. Powered by Intermedia SPARK AI, it offers live sentiment analysis, real-time summaries, and instant transcripts to improve customer interactions and support supervisors in coaching and decision-making. This addition complements Intermedia's existing AI Agent Assist, forming a comprehensive performance management cycle.
Intermedia Once Again Recognized as a UCaaS Leader by Frost & Sullivan in 2024 Frost Radar Report - PR Newswire
Intermedia has been recognized as a leader in UCaaS by Frost & Sullivan in their 2024 Frost Radar Report.
Intermedia Cloud Communications Receives 8th J.D. Power Certification for Providing an Outstanding Assisted Technical Support Experience - PR Newswire
Intermedia Cloud Communications received its 8th J.D. Power Certification for exceptional technical support service.
Intermedia.net, Inc. Profile
Company Name
Intermedia.net, Inc.
Company Website
https://www.intermedia.com/HQ Location
Sunnyvale, California
Employees
501-1000
Social
Financials
NA
