Intermedia Contact Center Overview

Intermedia offers a comprehensive suite of unified communications and contact center solutions designed to enhance business connectivity and productivity. Businesses can leverage Intermedia's cloud-based platform to integrate VoIP, business email, and video conferencing, creating a seamless communication experience. The platform also includes identity and security services, ensuring secure access and data protection across various devices and locations. One unique aspect is Intermedia's focus on empowering channel partners, providing them with tools to enhance their clients' customer experiences. This makes Intermedia a strategic choice for businesses looking to streamline their communication infrastructure while maintaining security and flexibility.

Use Cases

Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using Intermedia Contact Center.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Proposal & Quote Management
  • Contact List Management
  • Content Sharing
  • Tracking & Monitoring Communications
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intermedia Contact Center.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Improve Internal Communications
  • Launch New Products
See all business priorities See less business priorities

Intermedia Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Intermedia Contact Center works with different mediums / channels such as Video. Chat. Mobile etc.

Intermedia Contact Center's features include Alerts: Popups & Notifications, Personalization, and Feedback Surveys. and Intermedia Contact Center support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Intermedia Contact Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Cloud-based contact center solution that helps with agent scheduling, interactive voice response, live call transfer and more...." Peer review from Telax

Intermedia Contact Center, XCALLY, VICIdial, Vocalcom, Open edX, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intermedia offers leading Customer Service Contact and Call Center Software with a robust suite of features and carrier-grade reliability. The solution is backed by 24/7 support.

Popular Business Setting

for Intermedia Contact Center

Top Industries

  • Consumer Services
  • Retail

Popular in

  • Mid Market
  • Enterprise

Intermedia Contact Center is popular in Consumer Services, and Retail, and is widely used by Mid Market, and Enterprise,

Intermedia Contact Center Customer wins, Customer success stories, Case studies

How does Intermedia Contact Center address your Collaboration Challenges?

Why is Intermedia Contact Center the best choice for Onboarding?

What solutions does Intermedia Contact Center provide for Contract Management?

What makes Intermedia Contact Center ideal for Engagement Management?

How does Intermedia Contact Center facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Intermedia Contact Center solved their Contact Center Software needs. Cuspera uses 901 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Page Point Animal Hospital & Pet Resort - Hospital & Health Care - hospital & health care

Intermedia Unite helped Page Point Animal Hospital & Pet Resort fix their unreliable phone system. Their old on-premises phones failed at least once a month. The team needed reliable, responsive comm...unication to care for pets and owners. Intermedia Unite offered cloud-based reliability, strong support, and features for remote work. Now, staff can stay connected from anywhere and deliver better service.

Read on →

Robert Allen Law - Legal Services - legal services

Intermedia Unite helped Robert Allen Law upgrade from an old on-premises VoIP system. The law firm needed better mobility, flexibility, and easier management for remote work. Intermedia Unite provide...d a cloud-based phone system with video meetings, chat, and contact center features. Deployment was simple, even during the pandemic. Employees used desktop and mobile apps to stay connected. Onboarding was smooth with 24/7 support from Intermedia.

Read on →

San Jose Earthquakes - Sports - sports

Intermedia helped the San Jose Earthquakes stay connected with fans and boost productivity. The team switched to remote work using Intermedia’s cloud communications suite just before the COVID-19 loc...kdowns. This made the transition to remote operations smooth and even increased employee productivity. Intermedia Contact Center allowed the Quakes to handle a surge in fan inquiries across voice, chat, and email. The platform enabled personalized, responsive communication and helped maintain strong fan relationships.

Read on →

AAPC - Health, Wellness And Fitness - Health, Wellness and Fitness

SecuriSync by Intermedia helped AAPC move to secure cloud file sharing and backup. AAPC needed HIPAA-compliant solutions for handling protected health information. The company replaced file servers, ...enabled secure file transfer, and added remote wipe for lost devices. Over 300 users now use SecuriSync for backup and file sharing. The audit log and HIPAA compliance were key factors in their decision.

Read on →

Anderson Clinical Research - Hospital & Health Care - Hospital & Health Care

Intermedia Unite replaced two outdated analog phone systems at Anderson Clinical Research. The clinic needed reliable, mobile, and cost-effective unified communications. Intermedia Unite was easy to ...set up and worked right away, with no downtime. Call quality improved and costs dropped by a few hundred dollars for both offices. Staff and patients are happy with the new business phone system.

Read on →

Elite Consulting - Construction - Construction

Intermedia Cloud PBX helped Elite Consulting stay open during Hurricane Irma. The company switched to Intermedia for reliable VoIP and fast support. When the hurricane hit, Intermedia routed calls to... cell phones so business continued. Elite Consulting avoided two weeks of lost revenue. Features like call forwarding and pre-recorded messages made the business look professional.

Read on →

Frequently Asked Questions(FAQ)

for Intermedia Contact Center

What is Intermedia Contact Center?

Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers.

Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.

Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.

What is Intermedia Contact Center used for?

Intermedia Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Onboarding and Contract Management .

What are the top features of Intermedia Contact Center?

Alerts: popups & Notifications, Personalization and Feedback surveys are some of the top features of Intermedia Contact Center.

Who uses Intermedia Contact Center?

Intermedia Contact Center is used by Consumer Services, Retail among other industries.

What are Intermedia Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and Open EdX are popular alternatives for Intermedia Contact Center.

Where is Intermedia Contact Center located?

Intermedia Contact Center is headquartered at Sunnyvale, California.
lightning

Peers used Intermedia Contact Center for collaboration and onboarding

Intermedia Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.64/5 ★

Read Reviews (58)
Analytics

4.40/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.64/5 ★

Read Reviews (58)
Analytics

4.40/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Intermedia Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Intermedia Contact Center

Intermedia.net, Inc. News

M&A

Intermedia CEO Mike Gold on its 26North Acquisition

Intermedia has been acquired by investment firm 26 North, with CEO Mike Gold detailing how this will accelerate product innovation while maintaining core partner experiences. The acquisition aims to leverage 26 North's expertise to enhance revenue growth and profitability. Intermedia plans to deepen vertical integrations and expand international distribution, focusing on AI advancements and synergy with Microsoft Teams.

Read more →
M&A

26North to acquire cloud communications firm Intermedia

26North Partners LP has entered into a definitive agreement to acquire Intermedia, a leader in AI-powered cloud communications, from Madison Dearborn Partners. Intermedia's partner-first model and AI innovations have driven its growth, supporting over 150,000 business customers. The acquisition aims to enhance Intermedia's expansion and product development, leveraging 26North's resources. The transaction is expected to close in Q2 2026.

Read more →
M&A

26North to Acquire Intermedia in Cloud Communications Deal

26North Partners LP will acquire Intermedia from Madison Dearborn Partners, enhancing its position in cloud communications. Intermedia, serving over 150,000 businesses, offers AI-powered communication solutions and has a strong partner network. The acquisition, expected to close in Q2 2026, aims to drive further growth and innovation in cloud communications.

Read more →
M&A

Intermedia Intelligent Communications acquired by 26North Partners

26North Partners has entered into a definitive agreement to acquire Intermedia Intelligent Communications, a provider of AI-powered cloud communications and collaboration solutions. Intermedia, known for its partner-first model and strong channel network, supports over 150,000 business customers. The acquisition aims to leverage 26North's resources to enhance Intermedia's growth and profitability, with the transaction expected to close in Q2 2026.

Read more →

Intermedia.net, Inc. Profile

Company Name

Intermedia.net, Inc.

Company Website

https://www.intermedia.com/

HQ Location

Sunnyvale, California

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

NA