Intermedia Contact Center Overview

Intermedia offers a comprehensive suite of unified communications and contact center solutions designed to enhance business connectivity and productivity. Businesses can leverage Intermedia's cloud-based platform to integrate VoIP, business email, and video conferencing, creating a seamless communication experience. The platform also includes identity and security services, ensuring secure access and data protection across various devices and locations. One unique aspect is Intermedia's focus on empowering channel partners, providing them with tools to enhance their clients' customer experiences. This makes Intermedia a strategic choice for businesses looking to streamline their communication infrastructure while maintaining security and flexibility.

Use Cases

Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using Intermedia Contact Center.

Other use cases:

  • Engagement Management
  • Helpdesk Management
  • Proposal & Quote Management
  • Contact List Management
  • Content Sharing
  • Tracking & Monitoring Communications
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Intermedia Contact Center.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Improve Internal Communications
  • Launch New Products
See all business priorities See less business priorities

Intermedia Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Intermedia Contact Center works with different mediums / channels such as Video. Chat. Mobile etc.

Intermedia Contact Center's features include Alerts: Popups & Notifications, Personalization, and Feedback Surveys. and Intermedia Contact Center support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Intermedia Contact Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are a full remote call center and this has been a wonderful service for us!. ...." Peer review by Elizabeth L., Operations Manager , Consumer Services

Peer review evidence (same sources as the product rating summary)

"...UCaaS. Video Conferencing. ..." Reviews and Awards
"...Then, we back it all up with our 24/7 support and white-glove onboarding and migration...." Microsoft 365
"...Every Intermedia service offers a 99.999% uptime Service Level Agreement. ..." Single Sign-On (SSO) for Small & Medium Businesses

Intermedia Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Intermedia offers leading Customer Service Contact and Call Center Software with a robust suite of features and carrier-grade reliability. The solution is backed by 24/7 support.

Popular Business Setting

for Intermedia Contact Center

Top Industries

  • Consumer Services
  • Retail

Popular in

  • Mid Market
  • Enterprise

Intermedia Contact Center is popular in Consumer Services, and Retail, and is widely used by Mid Market, and Enterprise,

Intermedia Contact Center Customer wins, Customer success stories, Case studies

Why is Intermedia Contact Center the best choice for Collaboration?

What benefits does Intermedia Contact Center offer for Onboarding?

How does Intermedia Contact Center facilitate Contract Management?

Why is Intermedia Contact Center the best choice for Engagement Management?

Why is Intermedia Contact Center the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Intermedia Contact Center solved their Contact Center Software needs. Cuspera uses 901 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Wholesale PC, LLC - Information Technology And Services - Small

USA

Intermedia helped Wholesale PC, LLC keep their client Bohlke operational after a major power outage. Wholesale PC used Intermedia’s file backup, sync, and cloud voice services to enable remote work a...nd business continuity. Employees took their phones home and accessed files from anywhere, with no loss of productivity. All files were synced back to the server within hours after power was restored. Bohlke avoided downtime and extra costs thanks to Intermedia’s integrated cloud solutions.

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Wai and Connor LLP - Legal Services - Medium

USA

Intermedia helped Wai and Connor LLP, a law firm with 50 attorneys, solve email archiving challenges. The firm needed fast, secure email ingestion and unlimited storage. Attorneys wanted to keep usin...g Microsoft Outlook, and Google Apps was not a fit. Intermedia provided Exchange Email and Email Archiving, enabling quick, reliable migration with no downtime. Now, attorneys can find old emails in seconds, with strong security and 24/7 support.

Read more →
 

Velir - Design - Small

Boston, USA

Intermedia Cloud PBX helped Velir cut phone costs by 50%. Velir, a Boston-based web design agency, struggled with an expensive, hard-to-manage in-house phone system. They switched to Intermedia for a... unified communications platform, integrating Cloud PBX, Exchange Email, and instant messaging. Every employee now has their own extension and conference bridge. The migration was seamless, and Velir gained full in-house control of their IT.

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Voys - Telecommunications - Small

Groningen, Netherlands

Voys used Intermedia to expand its cloud communications services. The company needed to offer integrated UCaaS and CCaaS for midmarket and international customers. Intermedia’s platform let Voys add ...AI-powered features and scale quickly without extra cost or complexity. Voys kept full control of its brand and customer relationships. The partnership helped Voys deliver consistent, automated service and grow faster across markets.

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US Resources - Information Technology And Services - Small

Washington, D.C., USA

Intermedia’s Exchange Email helped US Resources deliver reliable, secure cloud email to their client, Delta Consulting Group. Delta needed better uptime, security, and support for their growing busin...ess. US Resources upgraded Delta from POP3 to Intermedia’s Exchange 2010, ensuring no downtime during migration. Since switching, Delta has had uninterrupted email service and fast support. US Resources credits Intermedia for enabling them to meet high client expectations.

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Uptime Systems - Information Technology And Services - Small

Minneapolis, USA

Uptime Systems used Intermedia to shift from a managed service provider to a cloud service provider. Their cloud-based services grew 145% in 2012 and now make up 75% of their revenue. They focused on... the legal sector, with two-thirds of their business serving law firms. Intermedia's Exchange Email and Cloud PBX were key to their offerings. Strong partnerships and reliable support helped Uptime Systems become a top 100 cloud service provider.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Intermedia Contact Center

What is Intermedia Contact Center?

Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers.

Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.

Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.

What is Intermedia Contact Center used for?

Intermedia Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Collaboration, Onboarding and Contract Management .

What are the top features of Intermedia Contact Center?

Alerts: popups & Notifications, Personalization and Feedback surveys are some of the top features of Intermedia Contact Center.

Who uses Intermedia Contact Center?

Intermedia Contact Center is used by Consumer Services, Retail among other industries.

What are Intermedia Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Intermedia Contact Center.

Where is Intermedia Contact Center located?

Intermedia Contact Center is headquartered at Sunnyvale, California.
lightning

Peers used Intermedia Contact Center for collaboration and onboarding

Intermedia Contact Center Competitors

Intermedia Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.64/5 ★

Read Reviews (58)
Analytics

4.40/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.64/5 ★

Read Reviews (58)
Analytics

4.40/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for Intermedia Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Intermedia Contact Center

Intermedia.net, Inc. News

Product

Intermedia Launches Cloud Calling for UNIVERGE BLUE with KDDI, Significantly Expanding Nationwide UCaaS Availability in Japan

Intermedia has launched Cloud Calling for UNIVERGE BLUE in partnership with KDDI, expanding UCaaS availability in Japan. This integration allows organizations to use KDDI-provided phone numbers across multiple locations without on-premises equipment, facilitating easier migration from legacy PBX systems to cloud platforms.

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M&A

26North Completes Acquisition of AI-Powered Intermedia Intelligent ...

26North Partners LP has completed its acquisition of Intermedia Intelligent Communications, an AI-powered cloud communications provider. This acquisition supports Intermedia's growth strategy focused on AI innovation, partner enablement, and international expansion. Intermedia aims to leverage 26North's resources to enhance its platform and explore strategic acquisitions.

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M&A

Intermedia CEO Mike Gold on its 26North Acquisition

Intermedia has been acquired by investment firm 26 North, with CEO Mike Gold detailing how this will accelerate product innovation while maintaining core partner experiences. The acquisition aims to leverage 26 North's expertise to enhance revenue growth and profitability. Intermedia plans to deepen vertical integrations and expand international distribution, focusing on AI advancements and synergy with Microsoft Teams.

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M&A

26North to acquire cloud communications firm Intermedia

26North Partners LP has entered into a definitive agreement to acquire Intermedia, a leader in AI-powered cloud communications, from Madison Dearborn Partners. Intermedia's partner-first model and AI innovations have driven its growth, supporting over 150,000 business customers. The acquisition aims to enhance Intermedia's expansion and product development, leveraging 26North's resources. The transaction is expected to close in Q2 2026.

Read more →

Intermedia.net, Inc. Profile

Company Name

Intermedia.net, Inc.

Company Website

https://www.intermedia.com/

HQ Location

Sunnyvale, California

Employees

501-1000

Social

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Financials

NA