Real-World Case Studies and Customer Success Stories with Intermedia Contact Center

White-Harris used Intermedia's UCaaS and CCaaS solutions to keep their brand identity strong. They white labeled these services to offer... them under their own name. This helped them earn more top-line revenue. The company kept control over their customer relationships. They also improved their business by adding new services.
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Pearson-Kelly used Intermedia Unite to build a successful voice business. The company wanted to expand its unified communications offerings. Intermedia... Unite provided the tools needed for growth. Pearson-Kelly saw positive results after adopting the solution. The case highlights the benefits of using Intermedia Unite for voice services.
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Intermedia's reseller program lets Medlin white label cloud solutions. Medlin keeps its brand visible to customers. The program supports Medlin... in offering unified communications. Medlin benefits from Intermedia's partner-focused approach. The case highlights value for IT resellers.
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Interface Technologies Northwest chose Intermedia cloud communications solutions. They wanted to support clients of all sizes. Intermedia helped them deliver... reliable cloud services. The partnership made it easier for Interface Technologies Northwest to serve both big and small businesses. The case highlights the value of scalable cloud communications for IT service providers.
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ImageNet Consulting used Intermedia Unite to grow its business. The company added Intermedia UCaaS to its product portfolio. This helped... them offer more cloud communication solutions to their clients. The partnership supported their expansion and improved their service offerings. ImageNet Consulting saw positive results from using Intermedia's platform.
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Gordon Flesch partnered with Intermedia to boost sales performance. The company benefited from Intermedia's partner-first approach and strong support. This... partnership helped Gordon Flesch reach higher sales goals. Intermedia's solutions played a key role in their success. The case highlights the value of reliable vendor support in driving business growth.
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ATS partnered with Intermedia to use UCaaS solutions. The case highlights how ATS achieved business success through this partnership. The... content focuses on the benefits of unified communications for ATS. Specific metrics or detailed results are not provided. ATS is an Intermedia partner in the IT services sector.
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TTx used Intermedia’s white-label cloud platform to modernize their unified communications. They replaced legacy UC systems with a cloud-based solution.... This helped TTx offer more flexible and scalable services to their clients. The switch improved their ability to compete in the market. TTx now delivers advanced communications without managing complex infrastructure.
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Intermedia's embedded Teams solution helped Sunrise Solutions unlock new revenue streams. Sunrise Solutions used Intermedia Unite and Contact Center to... drive customer success. The solution enabled Sunrise Solutions to offer unified communications and contact center services. This led to new growth opportunities for the company. The case highlights the benefits of integrating Intermedia's UC/CC for Teams.
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Intermedia helped SulairTech deliver enterprise-class email and cloud IT to law firms. SulairTech needed HIPAA-compliant, high-availability email with strong security... and billing system integration. Intermedia's private label cloud services met these needs, offering five-9s uptime, advanced email security, and easy add-ons like encrypted email and file sharing. SulairTech reduced support workload and gained new clients by switching from on-premises servers to Intermedia's cloud. Clients now enjoy reliable email and improved compliance.
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RJ Young uses Intermedia's contact center solution as both a partner and a customer. The company sells the contact center... product to its own clients and also benefits from using it internally. This dual role helps RJ Young understand the product deeply. Their experience leads to better service for their customers. The case highlights the value of being both a reseller and a user.
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RJ Young uses Intermedia's AI-powered solutions as both a partner and a customer. They benefit from the same products they... offer to their clients. This approach helps them understand the value and performance of Intermedia's technology. The case highlights the advantages of using what they sell to improve service and trust. RJ Young leverages Intermedia to enhance their own operations and client offerings.
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ProTelesis adopted Intermedia's Microsoft Teams integrations. They wanted to improve their communication tools. Intermedia provided integrations for Microsoft Teams. ProTelesis... now uses these integrations to support their business. The case highlights the adoption of unified communications solutions.
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Pearson-Kelly Technology partnered with Intermedia to improve their cloud communications. They wanted to own the customer relationship and needed a... reliable provider. Intermedia Unite helped them deliver better service to their clients. The partnership allowed Pearson-Kelly to grow their voice business. They found a true partner in Intermedia for unified communications.
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Interface Technologies Northwest chose Intermedia cloud communications solutions. They wanted to support clients of all sizes. Intermedia helped them deliver... reliable services. The partnership enabled Interface Technologies Northwest to serve both big and small clients. The solution focused on cloud communications for IT service delivery.
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ImageNet Consulting added Intermedia UCaaS to its product portfolio. The company wanted to build for the future and expand its... offerings. Intermedia UCaaS helped them achieve this goal. The solution enabled ImageNet to provide more value to its clients. This move positioned ImageNet for growth in the cloud communications market.
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POA used Intermedia to modernize communications for auto dealerships. The challenge was to improve how dealerships connect and share information.... Intermedia provided a solution that streamlined communication tools. As a result, POA helped dealerships work faster and more efficiently. This case highlights the impact of unified communications in the automotive sector.
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CRN chose Intermedia for its cloud communications needs. The case study highlights why managed service providers (MSPs) prefer Intermedia. CRN... used Intermedia's products to improve their cloud communications. The results section suggests positive outcomes, but no specific metrics are provided. The focus is on the benefits for MSPs using Intermedia.
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Montana Phone used Intermedia unified communications to drive revenue. Jayme Branson, the owner and CEO, chose Intermedia to improve business... communications. The solution helped Montana Phone grow its business. The company saw positive results after using Intermedia's platform. Montana Phone now relies on Intermedia for unified communications.
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BSB Communications switched from Mitel to Intermedia to improve their UCaaS and CCaaS offerings. The company wanted to deliver better... cloud communications solutions to their customers. Intermedia provided products that helped BSB enhance their service quality. The case highlights the benefits of choosing Intermedia for cloud-based communications. BSB now delivers superior unified communications and contact center solutions.
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Maryland Telephone used Intermedia's cloud-based unified communications tools. They wanted to offer more modern features for hybrid work. The solution... helped them deliver these features to their customers. Intermedia's platform enabled Maryland Telephone to support hybrid work environments. This improved their service offerings for clients.
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ATS Communications uses Intermedia to deliver next-gen UCaaS to its customers. The company values the strong partnership and high-quality solution... from Intermedia. This helps ATS Communications provide advanced unified communications services. The partnership supports their business growth. No specific metrics or numbers are mentioned in the content.
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RealmConnect uses Intermedia's white label partner model to sell UCaaS. The company finds Intermedia's platform easy to use. RealmConnect benefits... from the ability to offer branded cloud communications. The partnership helps RealmConnect grow its business. Intermedia supports RealmConnect with reliable solutions.
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Intermedia helped ACN move all its customers from a network-based voice platform to Intermedia Unite. The migration included expert support... and guidance from Intermedia. ACN relied on Intermedia's know-how for a smooth transition. The case highlights Intermedia's ability to handle large-scale customer migrations. ACN now uses Intermedia Unite for its voice services.
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Maryland Telephone used Intermedia's cloud-based unified communications tools. They wanted to offer more modern, hybrid work-ready features. The solution helped... them deliver better communication options to their clients. The tools supported hybrid work and improved service delivery. Maryland Telephone now provides advanced features for modern workplaces.
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Intermedia Unite helped Envita Medical Centers move to remote work fast. The transition allowed uninterrupted patient care from home. Brian... Harrison, president of Envita, praised the solution. The case highlights remote healthcare delivery and cloud communications. Intermedia enabled secure, reliable connections for medical staff. Envita kept serving patients without disruption.
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Page Point Animal Hospital & Pet Resort used Intermedia to improve work-life balance for its owners. The app helped them... unplug from work when needed. Owners Dr. B. Simpson and A. Simpson say the solution lets them detach from business tasks. This change made it easier to manage stress and focus on personal time. The testimonial highlights the value of flexible communication tools for small healthcare providers.
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Intermedia Cloud Contact Center helped Los Angeles County Department of Health Services manage hundreds of thousands of patient communications. The solution improved... TeleHealth capabilities. Patient care teams stayed connected remotely. The department handled a crisis with better communication tools. Intermedia supported remote healthcare delivery. The case highlights scalable cloud contact center technology for large healthcare organizations.
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Intermedia Unite replaced two outdated analog phone systems at Anderson Clinical Research. The clinic needed reliable, mobile, and cost-effective unified... communications. Intermedia Unite was easy to set up and worked right away, with no downtime. Call quality improved and costs dropped by a few hundred dollars for both offices. Staff and patients are happy with the new business phone system.
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Intermedia Unite helped Page Point Animal Hospital & Pet Resort fix their unreliable phone system. Their old on-premises phones failed... at least once a month. The team needed reliable, responsive communication to care for pets and owners. Intermedia Unite offered cloud-based reliability, strong support, and features for remote work. Now, staff can stay connected from anywhere and deliver better service.
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Intermedia helped Robert Allen Law replace paper processes with SecuriSync. Employees now stay up-to-date with digital document sharing. The firm... reports improved customer satisfaction. Mark Norman, Director of IT, values the reliability of the service. The solution keeps both staff and clients happy.
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Intermedia's unified communications helped Gatling Solicitors become more agile. The law firm used cloud communications from Intermedia and CBC. They... saw immediate improvements in productivity. Customer service emails dropped by 45%. The solution made the firm more efficient. Gatling Solicitors now works faster and serves clients better.
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Intermedia Unite helped Robert Allen Law upgrade from an old on-premises VoIP system. The law firm needed better mobility, flexibility,... and easier management for remote work. Intermedia Unite provided a cloud-based phone system with video meetings, chat, and contact center features. Deployment was simple, even during the pandemic. Employees used desktop and mobile apps to stay connected. Onboarding was smooth with 24/7 support from Intermedia.
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San Jose Earthquakes used Intermedia to stay connected with their fans. The team needed a way to maintain strong communication.... Intermedia provided a solution that helped them engage with their audience. Jared Shawlee, the team's president, praised the service. The case highlights the importance of reliable communication tools for sports organizations.
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San Jose Earthquakes switched to remote work overnight. Intermedia helped them make the change fast. The team kept working with... no problems. The president said the results were great. Intermedia made remote work easy for the club.
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Intermedia helped the San Jose Earthquakes stay connected with fans and boost productivity. The team switched to remote work using... Intermedia’s cloud communications suite just before the COVID-19 lockdowns. This made the transition to remote operations smooth and even increased employee productivity. Intermedia Contact Center allowed the Quakes to handle a surge in fan inquiries across voice, chat, and email. The platform enabled personalized, responsive communication and helped maintain strong fan relationships.
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