Real-World Case Studies and Customer Success Stories with Intermedia Contact Center

Intermedia Unite helped Page Point Animal Hospital & Pet Resort fix their unreliable phone system. Their old on-premises phones failed at least once a month. The team needed reliable, responsive comm...unication to care for pets and owners. Intermedia Unite offered cloud-based reliability, strong support, and features for remote work. Now, staff can stay connected from anywhere and deliver better service.
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Intermedia Unite replaced two outdated analog phone systems at Anderson Clinical Research. The clinic needed reliable, mobile, and cost-effective unified communications. Intermedia Unite was easy to ...set up and worked right away, with no downtime. Call quality improved and costs dropped by a few hundred dollars for both offices. Staff and patients are happy with the new business phone system.
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Intermedia's cloud communications platform helped Mesa Systems solve problems with their old phone system. The company had six locations in five states and struggled with high costs, missing features..., and remote work challenges. The pandemic made these issues worse, as only four calls could be handled at once and remote workers needed complex VPN setups. Mesa Systems chose Intermedia's unified communications solution for better flexibility, lower costs, and support for remote and mobile workers. The new system made it easier for employees to work from anywhere and improved business agility.
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Intermedia's cloud platform helped Harbor Retirement Associates move away from on-premises servers. The company needed a simple, secure, and easy-to-manage IT solution for its 2,000 employees. Interm...edia provided Exchange Email, archiving, and SecuriSync backup, making IT management possible for a single person. The solution improved file control, security, and user management across many locations. Harbor Retirement Associates has relied on Intermedia for over 10 years.
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Intermedia Cloud PBX helped Elite Consulting stay open during Hurricane Irma. The company switched to Intermedia for reliable VoIP and fast support. When the hurricane hit, Intermedia routed calls to... cell phones so business continued. Elite Consulting avoided two weeks of lost revenue. Features like call forwarding and pre-recorded messages made the business look professional.
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SecuriSync by Intermedia helped AAPC move to secure cloud file sharing and backup. AAPC needed HIPAA-compliant solutions for handling protected health information. The company replaced file servers, ...enabled secure file transfer, and added remote wipe for lost devices. Over 300 users now use SecuriSync for backup and file sharing. The audit log and HIPAA compliance were key factors in their decision.
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Intermedia Unite helped Robert Allen Law upgrade from an old on-premises VoIP system. The law firm needed better mobility, flexibility, and easier management for remote work. Intermedia Unite provide...d a cloud-based phone system with video meetings, chat, and contact center features. Deployment was simple, even during the pandemic. Employees used desktop and mobile apps to stay connected. Onboarding was smooth with 24/7 support from Intermedia.
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Intermedia helped the San Jose Earthquakes stay connected with fans and boost productivity. The team switched to remote work using Intermedia’s cloud communications suite just before the COVID-19 loc...kdowns. This made the transition to remote operations smooth and even increased employee productivity. Intermedia Contact Center allowed the Quakes to handle a surge in fan inquiries across voice, chat, and email. The platform enabled personalized, responsive communication and helped maintain strong fan relationships.
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