Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve Performance in Real Time - PR Newswire
Intermedia has launched AI Supervisor Assist, a new feature within its Intelligent Contact Center, designed to enhance real-time performance in contact centers. This tool, powered by Intermedia SPARK... AI, provides live sentiment analysis, real-time summaries, and key topic detection to help supervisors intervene effectively during calls. It aims to improve customer satisfaction and reduce service recovery costs by addressing issues as they arise.
Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement
Intermedia has launched AI Agent Assist, a feature in its Intelligent Contact Center, to enhance customer engagement and agent productivity. The tool provides real-time insights, sentiment analysis, ...and automation, aiding agents before, during, and after interactions. This addition to Intermedia's SPARK AI suite aims to streamline operations and improve service quality without complex setups.
Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve ...
Intermedia launched AI Supervisor Assist, a new feature in its Intelligent Contact Center, enhancing real-time contact center management. Powered by Intermedia SPARK AI, it offers live sentiment anal...ysis, real-time summaries, and instant transcripts to improve customer interactions and support supervisors in coaching and decision-making. This addition complements Intermedia's existing AI Agent Assist, forming a comprehensive performance management cycle.
Awards, Recognitions, and Industry Achievements of Intermedia Contact Center
Intermedia Cloud Communications Receives 8th J.D. Power Certification for Providing an Outstanding Assisted Technical Support Ex
Intermedia Cloud Communications has received its 8th J.D. Power Certification for outstanding assisted technical support. This recognition highlights Intermedia's commitment to customer satisfaction ...and excellence in support services. The company achieved high compliance in the 2024 J.D. Power North America Certified Assisted Technology Support Evaluation, outperforming industry benchmarks and maintaining high Net Promoter Scores. Intermedia's AI-powered solutions and global support team contribute to its consistent performance.
