Latest Product Updates and Feature Enhancements on Intermedia Contact Center

 

Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve Performance in Real Time - PR Newswire

Intermedia has launched AI Supervisor Assist, a new feature within its Intelligent Contact Center, designed to enhance real-time performance in contact centers. This tool, powered by Intermedia SPARK... AI, provides live sentiment analysis, real-time summaries, and key topic detection to help supervisors intervene effectively during calls. It aims to improve customer satisfaction and reduce service recovery costs by addressing issues as they arise.

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Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve ...

Intermedia launched AI Supervisor Assist, a new feature in its Intelligent Contact Center, enhancing real-time contact center management. Powered by Intermedia SPARK AI, it offers live sentiment anal...ysis, real-time summaries, and instant transcripts to improve customer interactions and support supervisors in coaching and decision-making. This addition complements Intermedia's existing AI Agent Assist, forming a comprehensive performance management cycle.

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Strategic Partnerships and Integrations of Intermedia Contact Center

 

Astound Business Solutions Expands Partnership with Intermedia Cloud Communications to Deliver Enhanced UCaaS and CCaaS Solutions - PR Newswire

Astound Business Solutions is strengthening its partnership with Intermedia Cloud Communications to offer improved UCaaS and CCaaS solutions.

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Intermedia Expands Service Provider Program in Europe, Announces Strategic Partnership with Voys

Intermedia has expanded its Service Provider Program in Europe and announced a strategic partnership with Voys.

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Awards, Recognitions, and Industry Achievements of Intermedia Contact Center

 

Intermedia Once Again Recognized as a UCaaS Leader by Frost & Sullivan in 2024 Frost Radar Report - PR Newswire

Intermedia has been recognized as a leader in UCaaS by Frost & Sullivan in their 2024 Frost Radar Report.

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Intermedia Cloud Communications Receives 8th J.D. Power Certification for Providing an Outstanding Assisted Technical Support Experience - PR Newswire

Intermedia Cloud Communications received its 8th J.D. Power Certification for exceptional technical support service.

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