Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia Launches Cloud Calling for UNIVERGE BLUE with KDDI, Significantly Expanding Nationwide UCaaS Availability in Japan
Intermedia has launched Cloud Calling for UNIVERGE BLUE in partnership with KDDI, expanding UCaaS availability in Japan. This integration allows organizations to use KDDI-provided phone numbers acros...s multiple locations without on-premises equipment, facilitating easier migration from legacy PBX systems to cloud platforms.
Intermedia Showcases No-Cost Migration and AI-Powered Communications at MWC Barcelona 2026
Intermedia showcased its no-cost migration program and AI-powered communications platform at MWC Barcelona 2026. The program aids service providers in transitioning from outdated UC platforms to mode...rn cloud-native solutions, reducing costs and complexity. Intermedia's AI innovations enhance communication with real-time insights, supporting partners in delivering smarter customer experiences and accelerating market entry.
Intermedia Expands Auto Dealership Communications Solution with Reynolds & Reynolds Integration to Drive Greater Engagement and Growth
Intermedia has expanded its Auto Dealership Communications Solution by integrating with Reynolds & Reynolds' dealership management and CRM systems. This integration enhances Intermedia's platform, al...lowing dealerships to improve customer engagement and streamline operations. The solution, available through Intermedia Unite or as a standalone offering, supports faster, personalized interactions, leveraging AI-powered workflows and mobile-ready applications.
Intermedia Expands Auto Dealership Communications Solution with Reynolds & Reynolds Integration to Drive Greater Engagement and Growth - PR Newswire
Intermedia has expanded its Auto Dealership Communications Solution by integrating with Reynolds & Reynolds' dealership management and CRM systems. This integration enhances customer engagement and o...perational efficiency for automotive dealerships by linking communications to customer and vehicle data. The solution supports AI-powered workflows, enabling faster, personalized interactions and improving customer loyalty.
Intermedia Debuts AI Supervisor Assist to Help Contact Centers Improve Performance in Real Time - PR Newswire
Intermedia has launched AI Supervisor Assist, a new feature within its Intelligent Contact Center, designed to enhance real-time performance in contact centers. This tool, powered by Intermedia SPARK... AI, provides live sentiment analysis, real-time summaries, and key topic detection to help supervisors intervene effectively during calls. It aims to improve customer satisfaction and reduce service recovery costs by addressing issues as they arise.
Intermedia Introduces AI Agent Assist to Supercharge Agent Productivity and Customer Engagement
Intermedia has launched AI Agent Assist, a feature in its Intelligent Contact Center, to enhance customer engagement and agent productivity. The tool provides real-time insights, sentiment analysis, ...and automation, aiding agents before, during, and after interactions. This addition to Intermedia's SPARK AI suite aims to streamline operations and improve service quality without complex setups.
Intermedia is an IBPI Preferred Vendor Partner! - Industry Analysts, Inc.
Intermedia has become an IBPI Preferred Vendor Partner, providing office equipment dealers with access to its cloud communications platform. This partnership allows dealers to enter the growing cloud... communications market, offering solutions like voice, video conferencing, and file sharing. Intermedia's partner program supports dealers with sales, training, and technical assistance, enhancing their revenue opportunities.
26North Completes Acquisition of AI-Powered Intermedia Intelligent ...
26North Partners LP has completed its acquisition of Intermedia Intelligent Communications, an AI-powered cloud communications provider. This acquisition supports Intermedia's growth strategy focused... on AI innovation, partner enablement, and international expansion. Intermedia aims to leverage 26North's resources to enhance its platform and explore strategic acquisitions.
Intermedia CEO Mike Gold on its 26North Acquisition
Intermedia has been acquired by investment firm 26 North, with CEO Mike Gold detailing how this will accelerate product innovation while maintaining core partner experiences. The acquisition aims to ...leverage 26 North's expertise to enhance revenue growth and profitability. Intermedia plans to deepen vertical integrations and expand international distribution, focusing on AI advancements and synergy with Microsoft Teams.
26North to acquire cloud communications firm Intermedia
26North Partners LP has entered into a definitive agreement to acquire Intermedia, a leader in AI-powered cloud communications, from Madison Dearborn Partners. Intermedia's partner-first model and AI... innovations have driven its growth, supporting over 150,000 business customers. The acquisition aims to enhance Intermedia's expansion and product development, leveraging 26North's resources. The transaction is expected to close in Q2 2026.
Intermedia Intelligent Communications acquired by 26North Partners
26North Partners has entered into a definitive agreement to acquire Intermedia Intelligent Communications, a provider of AI-powered cloud communications and collaboration solutions. Intermedia, known... for its partner-first model and strong channel network, supports over 150,000 business customers. The acquisition aims to leverage 26North's resources to enhance Intermedia's growth and profitability, with the transaction expected to close in Q2 2026.
26North to Acquire Intermedia in Cloud Communications Deal
26North Partners LP will acquire Intermedia from Madison Dearborn Partners, enhancing its position in cloud communications. Intermedia, serving over 150,000 businesses, offers AI-powered communicatio...n solutions and has a strong partner network. The acquisition, expected to close in Q2 2026, aims to drive further growth and innovation in cloud communications.
26North to Acquire Leading Cloud Communications Firm Intermedia
26North Partners LP has signed a definitive agreement to acquire Intermedia, a leading provider of AI-powered cloud communications solutions. Intermedia's partner-first model and AI innovations have ...driven significant growth, with over 150,000 business customers and $430 million in annual recurring revenue. The acquisition is expected to close in Q2 2026, subject to customary conditions.
Awards, Recognitions, and Industry Achievements of Intermedia Contact Center
Intermedia Recognized for Ninth J.D. Power Certification, Extending Its Leadership in Assisted Technical Support - PR Newswire
Intermedia has earned its ninth J.D. Power Certification for Outstanding Assisted Technical Support, highlighting its leadership in customer care. This certification underscores Intermedia's commitme...nt to delivering reliable support through its AI-powered cloud communications platform. The company's Net Promoter Scores consistently exceed industry averages, reinforcing its dedication to customer satisfaction.
Intermedia Cloud Communications Receives 8th J.D. Power Certification for Providing an Outstanding Assisted Technical Support Ex
Intermedia Cloud Communications has received its 8th J.D. Power Certification for outstanding assisted technical support. This recognition highlights Intermedia's commitment to customer satisfaction ...and excellence in support services. The company achieved high compliance in the 2024 J.D. Power North America Certified Assisted Technology Support Evaluation, outperforming industry benchmarks and maintaining high Net Promoter Scores. Intermedia's AI-powered solutions and global support team contribute to its consistent performance.
