Freshcaller Overview
Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Freshcaller.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Freshcaller.
Freshcaller Use-Cases and Business Priorities: Customer Satisfaction Data
Freshcaller works with different mediums / channels such as Phone Calls.
Freshcaller's features include Recording, Ticketing, Dashboard, etc. and Freshcaller support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Freshcaller analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Its so easy to use and if you have any problems the contact listed on their website is very helpful...." Peer review by Fabiha A, Staffing Specialist, Accounting
Peer review evidence (same sources as the product rating summary)
"...With 360, businesses will have access to Freshchat (customer messaging software), Freshcaller (call center software), Freshmarketer and Freshteam...." Some People Excel at Working from Home and Some Don t Which One are You?
"...Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus...." Peer review by André Henke Marques, Resort Manager, Northern Lights Village
"...Over the past year, the company has also expanded its portfolio of products to include Freshchat, Freshcaller, Freshmarketer and Freshteam, a set of products designed to work together to help marketers, human resources and support professionals engage with customers and work together more effectively. ..." Freshworks Reaches $100million in annual recurring revenue, unveils freshworks 360
Freshcaller, VICIdial, Vocalcom, Enghouse Interactive, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshcaller
Top Industries
- Information Technology and Services
- Accounting
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Freshcaller is popular in Information Technology And Services, Accounting, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
Freshcaller Customer wins, Customer success stories, Case studies
What solutions does Freshcaller provide for Helpdesk Management?
How does Freshcaller facilitate Call Recording?
How efficiently Does Freshcaller manage your Engagement Management?
What benefits does Freshcaller offer for Communication Management?
How does Freshcaller facilitate Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Freshcaller solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Vanquis - Banking - Medium
Vanquis Selects Freshworks to Modernize Service Management as Gateway Transformation Nears Completion
Ryan Specialty - Financial Services - Large
Ryan Specialty delivers first-class support with Freshworks
Getting started with Freshdesk Contact Center | For admins
Frequently Asked Questions (FAQ)
What buyers ask before choosing Freshcaller
What is Freshcaller?
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations.
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
What is Freshcaller used for?
What are the top features of Freshcaller?
Who uses Freshcaller?
What are Freshcaller alternatives?
Where is Freshcaller located?
Peers used Freshcaller for helpdesk management and call recording
Freshcaller Competitors
Freshcaller Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
Software Failure Risk Guidance
?for Freshcaller
Overall Risk Meter
Top Failure Risks for Freshcaller
Freshworks Inc News
Freshworks to Extend Freshservice into AI and Software Spend Governance with Agreement to Acquire Torii - Koreabizwire
Freshworks has signed a definitive agreement to acquire Torii, enhancing Freshservice with capabilities in software management and AI spend governance. This acquisition aims to provide comprehensive visibility into technology inventory, usage, and costs, helping IT and finance teams make informed decisions. The deal is expected to close in Freshworks’ fourth fiscal quarter of 2026.
Freshworks to acquire SaaS management platform Torii - The HinduBusinessLine
Freshworks has announced its intention to acquire Torii, a SaaS management platform, to enhance its IT Service Management capabilities. This acquisition will integrate Torii's features with Freshservice, providing a comprehensive view of technology inventory, usage, and spend, including software and AI. The deal is expected to close in Freshworks' fourth fiscal quarter of 2026.
Freshworks to Announce Third Quarter 2026 Financial Results on November 3, 2026 - The Manila Times
Freshworks will announce its third-quarter 2026 financial results on November 3, 2026, after market close. A live audio webcast will be held to discuss the results and business highlights.
Freshworks Appoints Ryan Manning as Chief Product and Technology ...
Freshworks has appointed Ryan Manning as its new Chief Product and Technology Officer, effective August 10th. Manning will unify product and technology strategy, focusing on AI, IT, and customer experience products. He succeeds Srini Raghavan and will report to CEO Dennis Woodside. Manning's background includes roles at ServiceNow and BMC Helix.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
