Freshdesk Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of Freshdesk Contact Center based on over 1097 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, QueueMetrics, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshdesk Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Freshdesk Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshdesk Contact Center supports business activities such as:
- Helpdesk Management
- Call Recording
- Engagement Management
- Communication Management
- Contact List Management
Freshdesk Contact Center can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Improve Internal Communications, Improve Stakeholder Relations, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Freshdesk Contact Center's capabilities include Recording, Ticketing, Dashboard, etc.
Freshdesk Contact Center was founded in 2010. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Your call center software needs to automatically record these calls without having to burden your sales teams with extra work. ..." Call recorder for all your business conversations
Cuspera Reviews
28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Freshdesk Contact Center.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Engagement Management , as the business use cases that they have been most satisfied while using Freshdesk Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management with Phone Calls |
4.35/5 ★ |
"...Your call center software needs to automatically record these calls without having to burden your sales teams with extra work. ..." Call recorder for all your business conversations |
Call Recording with Phone Calls |
4.11/5 ★ |
"...There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication...." Peer review by Alexandre Schio, Director of Operations, Loupen TecnologÃa |
Engagement Management with Phone Calls |
4.80/5 ★ |
"...Freshcaller is a cloud call center and phone system for every type of business that helps improve customer engagement and collaboration with internal teams...." Peer review |
engaging and following up |
4.52/5 ★ |
"...Their parent company, Freshworks, offers a holistic customer engagement platform, which includes products like Freshdesk, Freshchat, Freshcaller, and more. ..." Introducing the Translate By Humans App for Freshdesk |
PEER EXPERIENCES | |
---|---|
Helpdesk Management with Phone Calls |
4.35/5 ★ |
"...Your call center software needs to automatically record these calls without having to burden your sales teams with extra work. ..." Call recorder for all your business conversations |
|
Call Recording with Phone Calls |
4.11/5 ★ |
"...There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication...." Peer review by Alexandre Schio, Director of Operations, Loupen TecnologÃa |
|
Engagement Management with Phone Calls |
4.80/5 ★ |
"...Freshcaller is a cloud call center and phone system for every type of business that helps improve customer engagement and collaboration with internal teams...." Peer review |
|
engaging and following up |
4.80/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1097 insights from peers and experts to help you assess how these Freshdesk Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Freshdesk Contact Center
What is Freshdesk Contact Center?
What is Freshdesk Contact Center used for?
What are the top features of Freshdesk Contact Center?
Who uses Freshdesk Contact Center?
What are Freshdesk Contact Center alternatives?
Where is Freshdesk Contact Center located?
Popular Business Setting
for Freshdesk Contact Center
Top Industries
- Information Technology and Services
- Accounting
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Freshdesk Contact Center Alternatives
Peer and Expert Opinion on Features
for Freshdesk Contact Center
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (90) |
Ticketing | Read Reviews (45) |
Dashboard | Read Reviews (25) |
Personalization | Read Reviews (11) |
Live monitoring | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (90) |
Ticketing | Read Reviews (45) |
Dashboard | Read Reviews (25) |
Personalization | Read Reviews (11) |
Live monitoring | Read Reviews (5) |
IT and Other Capabilities
for Freshdesk Contact Center
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (121) |
Data Import | Read Reviews (142) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (121) |
Data Import | Read Reviews (142) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (197) |
Phone Support | Read Reviews (57) |
Email Support | Read Reviews (7) |
Chat Support | Read Reviews (17) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (197) |
Phone Support | Read Reviews (57) |
Email Support | Read Reviews (7) |
Chat Support | Read Reviews (17) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (7) |
Analytics | Read Reviews (37) |
Custom Reports | Read Reviews (90) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (7) |
Analytics | Read Reviews (37) |
Custom Reports | Read Reviews (90) |
Software Failure Risk Guidance
?for Freshdesk Contact Center
Overall Risk Meter
Top Failure Risks for Freshdesk Contact Center
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H