Freshdesk Contact Center Overview

This is a summary of the comprehensive capabilities and benefits of Freshdesk Contact Center based on over 1097 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, QueueMetrics, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Freshdesk Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Freshdesk Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.

Freshdesk Contact Center supports business activities such as:

  • Helpdesk Management
  • Call Recording
  • Engagement Management
  • Communication Management
  • Contact List Management

Freshdesk Contact Center can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Improve Internal Communications, Improve Stakeholder Relations, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Freshdesk Contact Center's capabilities include Recording, Ticketing, Dashboard, etc.

Freshdesk Contact Center was founded in 2010. Information Technology and Services Vertical is its biggest customer base.

Reviews

"...Your call center software needs to automatically record these calls without having to burden your sales teams with extra work. ..." Call recorder for all your business conversations

Cuspera Reviews

28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Freshdesk Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Call Recording , Engagement Management , as the business use cases that they have been most satisfied while using Freshdesk Contact Center.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.35/5 ★

Read Reviews (101)

"...Your call center software needs to automatically record these calls without having to burden your sales teams with extra work. ..." Call recorder for all your business conversations
Call Recording with Phone Calls

4.11/5 ★

Read Reviews (60)

"...There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication...."
Engagement Management with Phone Calls

4.80/5 ★

Read Reviews (38)

"...Freshcaller is a cloud call center and phone system for every type of business that helps improve customer engagement and collaboration with internal teams...."
engaging and following up

4.52/5 ★

Read Reviews (19)

"...Their parent company, Freshworks, offers a holistic customer engagement platform, which includes products like Freshdesk, Freshchat, Freshcaller, and more. ..."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.35/5 ★

Read Reviews (101)

"...Your call center software needs to automatically record these calls without having to burden your sales teams with extra work. ..." Call recorder for all your business conversations
Call Recording with Phone Calls

4.11/5 ★

Read Reviews (60)

"...There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication...." Peer review by Alexandre Schio, Director of Operations, Loupen Tecnología
Engagement Management with Phone Calls

4.80/5 ★

Read Reviews (38)

"...Freshcaller is a cloud call center and phone system for every type of business that helps improve customer engagement and collaboration with internal teams...." Peer review
engaging and following up

4.80/5 ★

Read Reviews (19)

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1097 insights from peers and experts to help you assess how these Freshdesk Contact Center use cases fit your Contact Center Software needs.

Based on peer insights

Cuspera recommends Freshdesk Contact Center for

Use Cases Helpdesk Management , Call Recording , Engagement Management
Medium Phone Calls
Features Recording, Ticketing, Dashboard
Business Priorities Enhance Customer Relationships, Scale Best Practices, Acquire Customers
Industries Information Technology And Services, Accounting, Hospitality

Frequently Asked Questions(FAQ)

for Freshdesk Contact Center

What is Freshdesk Contact Center?

Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations.

What is Freshdesk Contact Center used for?

Freshdesk Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Helpdesk Management, Call Recording and Engagement Management .

What are the top features of Freshdesk Contact Center?

Recording, Ticketing and Dashboard are some of the top features of Freshdesk Contact Center.

Who uses Freshdesk Contact Center?

Freshdesk Contact Center is used by Information Technology And Services, Accounting and Hospitality among other industries.

What are Freshdesk Contact Center alternatives?

Dialpad Ai Contact Center, 8X8 Business Phone, QueueMetrics and CloudTalk are popular alternatives for Freshdesk Contact Center.

Where is Freshdesk Contact Center located?

Freshdesk Contact Center is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.

Popular Business Setting

for Freshdesk Contact Center

Top Industries

  • Information Technology and Services
  • Accounting
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Freshdesk Contact Center to Enhance customer relationships and Scale best practices

Peer and Expert Opinion on Features

for Freshdesk Contact Center

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.24/5 ★

Read Reviews (90)
Ticketing

4.27/5 ★

Read Reviews (45)
Dashboard

4.65/5 ★

Read Reviews (25)
Personalization

3.36/5 ★

Read Reviews (11)
Live monitoring

4.51/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Recording

4.24/5 ★

Read Reviews (90)
Ticketing

4.27/5 ★

Read Reviews (45)
Dashboard

4.65/5 ★

Read Reviews (25)
Personalization

3.36/5 ★

Read Reviews (11)
Live monitoring

4.51/5 ★

Read Reviews (5)

IT and Other Capabilities

for Freshdesk Contact Center

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.22/5 ★

Read Reviews (121)
Data Import

4.04/5 ★

Read Reviews (142)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.22/5 ★

Read Reviews (121)
Data Import

4.04/5 ★

Read Reviews (142)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.23/5 ★

Read Reviews (197)
Phone Support

3.73/5 ★

Read Reviews (57)
Email Support

3.63/5 ★

Read Reviews (7)
Chat Support

3.32/5 ★

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.23/5 ★

Read Reviews (197)
Phone Support

3.73/5 ★

Read Reviews (57)
Email Support

3.63/5 ★

Read Reviews (7)
Chat Support

3.32/5 ★

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (7)
Analytics

4.21/5 ★

Read Reviews (37)
Custom Reports

4.19/5 ★

Read Reviews (90)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (7)
Analytics

4.21/5 ★

Read Reviews (37)
Custom Reports

4.19/5 ★

Read Reviews (90)

Software Failure Risk Guidance

?

for Freshdesk Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshdesk Contact Center

Vendor Profile Details

Company Name

Freshworks

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Financials

SERIES H