Real-World Case Studies and Customer Success Stories with Freshworks Inc

Super Metrics uses Freshdesk to manage all customer interactions. They started using Freshdesk in 2016. The platform helps them automate... support tasks and assign cases through CRM. They reduced the number of customer contacts with automation. Freshdesk lets them set up rules and skill sets for better service.
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Freshservice helped Sonata Software cut average ticket resolution time to 1 hour. The company unified HR, IT, finance, and admin... support on one platform. Teams automated workflows and integrated tools like Microsoft Teams and Darwinbox. Over 11,200 tickets were resolved in three months. Employees now get faster, more transparent support. Custom reports and mobile access improved productivity across 5,500+ staff.
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Saviynt used Freshdesk to build a one-stop customer portal for enterprise clients. The portal lets customers access self-service help, community... forums, and raise support tickets easily. Saviynt integrated Confluence for documentation and used Freshdesk’s business rules to route queries to the right teams. The support team tracks and analyzes queries with Freshdesk’s reporting tools. Internal monitoring and escalation are also managed through Freshdesk, helping resolve issues quickly and reduce downtime.
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Riverbed Technology uses Freshdesk to support its customers. The reports feature helps their employees improve performance. Riverbed finds Freshdesk easy... to use. They rely on Freshworks to deliver better customer support. The team values the impact of people-first AI.
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Oceans Technologies Group needed a unified support software for their separate products. They chose Freshworks to get a single view... across all channels. The team implemented AI to improve communications. Freshworks helped them manage support for multiple products in one place. This made their support process easier and more efficient.
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NAVBLUE, an airline operations software company, uses Freshdesk and Freshcaller from Freshworks. They report a significant increase in ROI after... adopting these products. The tools help NAVBLUE manage customer support more efficiently. Their team benefits from streamlined communication and faster response times. Freshworks’ solutions support NAVBLUE’s growth and service goals.
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Mainline Information Systems switched from their old ticketing system to Freshdesk. The company faced documentation issues before the change. Freshdesk... helped solve these problems and matched their business needs. Mainline Information Systems is an IT service provider based in the USA. They now use Freshdesk for their support operations.
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Kiinetics, a healthcare-focused business solutions provider, switched to Freshsales after struggling with complex CRMs. The team needed easy customization and... a simple interface. Freshsales delivered campaign capabilities and flexible options. This helped Kiinetics adapt quickly to changing customer needs. The switch improved their workflow and satisfaction.
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Greenbyte AB used Freshdesk to manage 10,000 support tickets over three years. The SaaS company valued Freshdesk's ticket filtering and... modification features. They also liked being able to access Freshdesk from anywhere. The mobile app made it easy for their team to work on the go. Freshdesk helped Greenbyte AB handle customer support efficiently.
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Fellowmind uses Freshservice to support 2,000 employees and 900 support agents. The platform helps them manage services and incidents across... six countries. Freshservice increases efficiency and unifies service delivery for their international clients. Fellowmind values the vision of better employee and customer experiences. They look forward to using AI for further improvements.
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Digital Workforce Services uses Freshworks to automate workflows. The company is a robotic process automation provider in Europe. They improved... customer support with Freshworks. The solution helps them deliver better service to their clients. The case highlights workflow automation and support improvements.
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University of Aberdeen used Freshservice to support 248 agents working from home. The IT team achieved a 94.57% customer satisfaction... score. Freshservice helped the team respond to external challenges. The solution enabled effective remote work for the university's support staff. Iain Cameron shared insights on team morale and expectations.
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Snapplify switched from HubSpot to Freshworks to improve customer service. They now use Freshdesk, Freshchat, and Freshcaller to handle over... 6,000 monthly queries. Snapplify achieved a customer satisfaction score of 90, a first response SLA of 97%, and a ticket resolution SLA of 99%. Automation and integrations with Slack and Jira helped agents work faster and focus on complex issues. Agent onboarding is now 50% faster, and both customers and employees are happier.
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PowerSchool uses Freshservice to support tens of millions of students worldwide. The ITSM tool helped PowerSchool quickly organize their operations.... They managed rapid growth with Freshservice. The solution brought structure to their global e-learning business. PowerSchool improved service delivery for students and staff.
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Freshdesk helped Lesley University bring student tech support in-house. The university replaced costly outsourced support with a student-run helpdesk. Freshdesk’s... easy interface and knowledge base let students resolve issues fast. Gamification features kept student agents motivated. Social media integration allowed quick response to student complaints on Twitter. Lesley University achieved a 95% satisfaction rate and 75% first contact resolution.
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Freshservice helped Judson University boost first call resolution from 20% to 70%. The IT team replaced an old on-premises tool... with Freshservice’s cloud-based platform. They gained better reporting, tracking, and self-service features. Customer satisfaction rose to 92%. Managed changes increased to 100%, and serious change-related incidents dropped from 26 to 2.
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John Brown University, a private college in Arkansas, uses Freshservice to improve service quality. They chose Freshservice because it works... out of the box. The university streamlined its processes with the tool. They value the ongoing updates from the Freshworks team. Their service quality improved after using Freshservice.
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INCAE Business School is the largest business school in Latin America. They use Freshservice to manage services across all departments,... not just IT. The service catalog helps streamline service management for business teams. This approach supports efficient operations throughout the school. Freshservice enables better service delivery for staff and students.
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Freshdesk helped Zalora boost CSAT scores by 5% quarter over quarter. Zalora unified customer support for over 50 million monthly... visitors across Southeast Asia. Automations increased agent productivity and enabled agents to serve up to six customers at once. 75% of customers became repeat shoppers after the Freshdesk rollout. The platform's easy UI and omnichannel support improved response times and personalized service.
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Whittard of Chelsea uses Freshdesk and Freshservice to manage support and IT requests. The company reduced ticket volume by using... workflow automation and canned responses. These features help simplify their processes. Whittard of Chelsea is a retail company based in England. They value the impact of Freshworks products on their daily operations.
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Freshdesk Omnichannel helped Supara Group manage a surge in email queries during the pandemic. The company shifted from brick-and-mortar to... online, facing thousands of daily emails. Freshdesk streamlined support with categorized forms, live chat, and a custom bot. Email volume dropped to 320 per day, and chat support drove 2,000 sales monthly. Average ticket volume is now 846 per day, with calls handled in under 97 seconds.
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Styli used Freshdesk and Freshchat to speed up customer support. They cut resolution times by 42%. AI agents now handle... 45% of queries, mostly on WhatsApp. 85% of customer interactions happen on WhatsApp. Automation boosted agent productivity and improved customer satisfaction. Styli saw more repeat customers and higher NPS scores.
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Freshdesk helped Grofers, a leading Indian grocery e-tailer, improve customer satisfaction to 75%. Grofers switched from phone support to an... integrated ticketing system, handling over 20,000 daily orders across 26 cities. With Freshdesk, first call response time dropped to under 1 hour and average order value rose from Rs. 500 to Rs. 1,200. The platform enabled chat, email, and phone support, reducing email ticket volume from 4,000 to 140-170 per day. Grofers now resolves 96% of customer requests on the same day.
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Freshdesk helped Decathlon India boost customer satisfaction to 82%. Before Freshdesk, Decathlon struggled with missed tickets, slow response times, and... no way to measure agent performance. After switching to Freshdesk, first call response time dropped to 61 minutes and resolution SLA rose to 95%. Decathlon now uses integrated chat, customer satisfaction surveys, and intuitive reporting to manage over 5,600 tickets monthly. The team can track agent productivity and follow up on every customer request.
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Daikin used Freshdesk Omni to improve its post-sales service in Brazil. The company wanted to organize customer support and manage... SLAs better. Daikin set up new processes and used analytics to track tickets and service levels. They integrated Freshchat with WhatsApp for faster communication. As a result, Daikin saw better SLA performance and higher customer loyalty. The changes helped support growing sales and a stronger market position.
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Freshservice helped Seagate replace its legacy ITSM platform in just three months. The company deployed AI at scale, achieving a... 32% ticket deflection rate with Freddy AI Agent through Microsoft Teams. Seagate rebuilt workflows and automated asset management, surfacing over 10,000 assets. Agents resolved tickets from day one with minimal training. Lower platform costs allowed IT to focus on higher-value work.
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Freshservice and Device42 helped New Balance unify IT operations across 180+ global stores. The company replaced legacy tools with a... single platform for asset management and change control. This created a single source of truth for inventory and improved visibility into business service dependencies. The solution expanded beyond IT to HR, facilities, and loss prevention. Team productivity increased and risk was reduced with better change management.
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Freshservice helped Fine Hygienic Holding cut agent response time by 68% and resolution time by 61%. The company unified multiple... tech and support teams for over 3,000 employees in 80 countries. Employees now use a single portal to raise and track tickets, replacing email and face-to-face requests. The IT team resolved twice as many tickets as the previous year. More departments are adopting Freshservice for faster, more efficient support.
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Dexion used Freshdesk to replace a clunky email system for service tickets. Before, teams had poor visibility and slow ticket... resolution. Freshdesk unified ticketing and improved escalation management. Teams now track requests, automate rules, and report on resource use. Dexion saw better productivity and customer service with customizable workflows.
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Freshdesk helped DeLaval, a global dairy equipment maker, improve support quality. They moved from phone and email to unified channels.... The knowledge base and self-service features made support faster. DeLaval now serves customers in 100 countries with 4,500 employees. They value consistent, efficient service with Freshdesk.
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Freshchat helped a leading US financial services company save over 10,000 agent hours with AI chatbots. The company now handles... 1.4 million conversations per quarter and cut agent training time by 60%. Freshchat enabled seamless messaging across web, mobile, and Apple Business Chat. CSAT scores rose from 4.6 to 4.8 out of 5 within a year. The company scaled chat volumes 10x without adding agents, boosting productivity and customer satisfaction.
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Optimal Blue uses Freshdesk to improve operational transparency. The company connects primary and secondary mortgage markets with its capital markets... platform. Freshdesk helps them coach and train service agents. This leads to better support and more efficient teams. The solution supports their focus on service quality.
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NRL Mortgage serves 60,000 home buyers each year in the USA. They struggled with a software system that was not... user friendly. They switched to Freshservice for its quick setup and easy-to-use platform. The audit-trail feature helps them track tickets. The team enjoys using Freshworks for their daily work.
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NIC ASIA Bank used Freshdesk to support 1. 8 million customers across Nepal. The bank replaced manual processes with an...integrated platform for customer queries. After adding Freshchat, daily chat conversations exceeded 400. First contact resolution by chat reached 82%. The bank achieved a 99% first response SLA. Freshworks helped NIC ASIA Bank improve customer experience and track key support metrics.
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Freshservice helped Leeds Building Society digitize request management and automate over 70 workflows. SLA compliance jumped from 82% to 96%.... Mean time to resolution improved by 3x, now just 11.5 hours. The IT team integrated asset tools into a single CMDB. Colleagues found the new system intuitive and fast. Leeds now has an agile ITSM foundation for its mortgages and savings transformation.
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Ingo Money uses Freshdesk to manage support tickets across multiple channels. The company relies on Freshdesk reporting to analyze and... improve its support operations. Freshdesk helps Ingo Money unify customer service and streamline analytics. The fintech firm credits Freshdesk with enabling multiple positive changes in their business.
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Wikando wanted to grow their social impact. They built their own features but hit a limit. They chose Freshworks to... help them scale. They moved all communications to Freshworks mail and phone. They needed smart automation to work better. Freshworks helped Wikando manage more with less effort.
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The Viessmann Group uses Freshservice from Freshworks to automate and streamline their services. Their team benefits from Freddy, an automated... agent, which boosts agent productivity. The company finds the automations detailed yet simple to configure. Customers can easily reach out for help using Freshdesk. The solution makes support more accessible and efficient.
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Freshdesk helped Rode Kruis manage a 325% increase in support tickets from 2017 to 2021. The organization kept its first... response SLA at 94% despite the surge. With 170 agents and 27 groups, Freshdesk automated ticket routing and improved workflow visibility. Apps like Hide Fields and Attachment Manager saved agents time. Analytics gave Rode Kruis insight into ticket trends and response times.
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North American Mission Board uses Freshdesk and Freshconnect to track the customer journey. The team collaborates better across departments with... these Freshworks tools. They plan to add Freshchat to their workflow. The agency values how Freshworks helps them serve their mission.
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Freshdesk automation helped North American Mission Board, a non-profit, do more with less. The tool was quick to set up... and easy to use. Automation made their mission work easier. They now operate more efficiently. Their team can help more people with fewer resources.
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Surrey and Borders, a UK-based mental health service provider, uses Freshservice to save time at work. The team benefits from... workflow automation, making daily tasks faster. They highlight the time-saving impact of Freshservice. The solution supports their mental health services operations. Workflow automation is a key feature they value.
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Pacific Dental uses Freshservice to manage thousands of support requests each month. The company relies on Freshworks' low-code, no-code platform... for multiple departments. They process over 6,000 support tickets monthly. Freshservice delivers 100% uptime and clear business intelligence. API integrations help service management leaders work better across teams.
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Freshservice helped The Christie NHS Foundation Trust, Europe's largest single-site cancer hospital, modernize IT service management. The hospital replaced a... complex legacy system with Freshservice and Freddy AI Copilot. Now, 50% of IT tickets are submitted via a self-service portal, freeing two full-time staff from email triage. Automated procurement workflows speed up equipment delivery and reduce admin work. Staff can now manage and update the system without outside help, improving efficiency and service quality.
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NHS HEE uses Freshdesk to manage support needs. They value Freshdesk’s unlimited support for platform customization. NHS HEE highlights fast... response times from Freshdesk, even across time zones. The team is pleased with the service and support provided.
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Freshservice helped Evergreen Health automate ticket sorting for incident, service, and change on-call management. The hospital needed a user-friendly and... customizable IT system. Automation led to much faster response times for on-call management. Evergreen Health supports over 1 million people in its community. The solution made IT support easier for their team.
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Citizens Advice used Freshservice to automate up to 80% of their processes. The orchestration app reduced manual work for their... team. This led to improved efficiency across the organization. Citizens Advice is a British legal nonprofit with over 7,000 employees. They serve communities throughout the United Kingdom. Freshservice helped them streamline operations and save time.
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My Inhouse Lawyer, a UK law firm, uses Freshsales to manage their business. They chose Freshsales for its fit with... their needs. The team shared positive feedback about their experience with Freshworks. The case highlights the value of Freshsales for legal services firms.
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My Inhouse Lawyer, a UK law firm, uses Freshsales to manage their business. They chose Freshsales for its fit with... their needs. The team shared positive feedback about their experience with Freshworks. The case highlights the value of Freshsales for legal services firms.
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Internet Stores uses Freshdesk to support their legal services. The company saw a big boost in efficiency and productivity. Freshdesk's... easy automations help customers reach out for help. The setup is simple and detailed. This makes support faster and easier for everyone.
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DPD uses Freshservice from Freshworks to support their legal services work. The platform gives them a full 360 degree view... of their operations. Automations make it easy for customers to reach out for help. DPD finds Freshservice simple to use and quick for resolving issues. This helps them deliver better support every day.
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Freshchat helped SuprDaily manage a 10x growth in customer demand. The team scaled from a single agent to over 50... agents using Freshchat's WhatsApp integration. SuprDaily now handles 4,000 messages per day and supports 70,000 daily customers. Real-time dashboards and IntelliAssign improved agent efficiency. SmartPlug gives agents instant access to customer info, reducing operating costs.
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JLA used Freshmarketer to boost lead generation from their website. After trying VWO and Hotjar, they switched to Freshmarketer for... its reliable session replay and all-in-one CRO features. In just four months, JLA ran 118 experiments to improve their site. They used A/B testing, heatmaps, and session replay to find what worked best. The team saw clear results and better insights for their marketing decisions.
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Freshworks helped iPostal1 centralize operations and boost productivity. The company replaced ad hoc tools with Freshsales, Freshdesk, Freshservice, and Freshchat.... AI chatbots now resolve 54% of queries, handling over 360,000 conversations yearly. Ticket resolution SLA compliance reached 98%. Employee onboarding and customer support improved, leading to higher satisfaction. Integration with existing software made scaling easy.
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Group Bayport replaced Excel and shared inboxes with Freshdesk and Freshsales. This move unified customer support across chat, email, and... phone. Sales teams now track leads and manage pipelines in one place. Agent productivity soared with a complete view of customer conversations. The company reached $120 million in annual recurring revenue and serves over 1 million customers. Freshworks solutions powered Group Bayport’s rapid growth and improved customer service.
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Freshdesk helped Van Mossel's lease division improve customer service efficiency. The team moved from Outlook to Freshdesk for better ticket... management and workload visibility. Agents now use smart ticket routing and analytics to prioritize and resolve tickets faster. The system supports multiple channels, including WhatsApp and website chat. Van Mossel saw a clear boost in productivity and faster ticket resolution. Analytics dashboards help adjust staffing and improve service quality.
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TecAlliance is a global company in the automobile market. They use Freshservice to deliver services at scale. Freshservice helps TecAlliance... provide global support. The solution enables them to serve customers worldwide. TecAlliance benefits from streamlined service delivery.
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Freshservice helped Motorama, Queensland’s largest automotive retailer, speed up IT support for 512 employees. The company switched from BMC Track-It!... to Freshservice for easier, cloud-based IT service management. Motorama rolled out Freshservice in under a week, integrating asset, change, and problem management. Monthly asset billing replaced annual cycles, improving accuracy. The IT team gained better visibility and control over support requests, leading to faster response and improved workload management.
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Randstad Sourceright, a global leader in talent solutions, used Freshworks to improve their operations. The company wanted to refresh their... approach to staffing and talent management. With Freshworks, they streamlined processes and enhanced team impact. The solution helped them deliver better results for their clients. Randstad Sourceright saw positive changes after adopting Freshworks.
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Freshsales helped Neeyamo, a global HR and payroll provider, manage 48,000+ sales contacts across 179 countries. The company replaced spreadsheets... with Freshsales to gain a single source of truth for sales data. Sales report generation time dropped by 40%. Teams now track leads, automate workflows, and respond to inquiries faster. Custom analytics and automation features support Neeyamo’s distributed sales operations worldwide.
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Comensura used Freshdesk to improve how it routes client queries. The company needed to send tickets to the right team... fast. Freshdesk helped Comensura resolve tickets more efficiently. This led to better customer service and helped them meet key KPIs. The solution also supported new ways of working and increased resilience.
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Wieden+Kennedy, a top advertising agency in Portland, switched to Freshservice after issues with their old ITSM tool. Their agents now... enjoy using Freshservice for its easy interface and gamification features. The team finds the tool intuitive. They report higher satisfaction with their IT service management.
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Mediahawk Ltd, a UK marketing analytics company, uses Freshdesk to simplify team processes. The team values Freshdesk's ticketing features for... managing customer support. Mediahawk plans to add Freddy, Freshworks' AI omnibot, to further improve service. Freshdesk helps Mediahawk deliver better support with less effort.
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Freshservice helped M&C Saatchi replace their old ITSM tool. The new system was up and running in two months. Portal... views and self-service use jumped by over 300% after launch. IT staff and end users found Freshservice easier and more enjoyable to use. Service quality improved, response times dropped, and ticket backlogs were eliminated. M&C Saatchi expects future cost savings from greater self-service adoption.
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Zoomcar used Freshchat and Freshdesk to improve customer support for its ZAP Subscribe program. They reduced first response time by... 98.33% and cut resolution time to 15 minutes. Agent efficiency increased by 20%. Customers now get fast, in-app help instead of waiting on calls. Integration with Freshdesk lets Zoomcar track and resolve issues more easily. 74% of customers prefer Freshchat for quick answers and reporting issues.
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WebBeds used Freshdesk to manage 200,000 customer service tickets each month. The company faced challenges with global expansion and needed... to unify support operations. Freshdesk's automation and analytics improved response times and visibility. WebBeds used over 200 automation rules to assign tickets and follow up on cases. The unified solution led to higher customer satisfaction and better resource allocation.
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Freshservice helped SingEx streamline IT support for its event management business. Employees now log, track, and resolve technology issues using... a single self-service platform. The Freshservice mobile app lets the IT team manage incidents and tasks across multiple venues. This improved productivity and ensured SLA compliance. SingEx plans to use more analytics and workflow features in the future.
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Probe CX used Freshservice to automate and simplify IT service management. The company rolled out Freshservice in under 12 weeks,... migrating data and training staff quickly. Automation features like Workflow Automator and Orchestration Center reduced manual work and improved ticket resolution times. Asset management and onboarding became seamless, saving over 50 minutes per user each year. Over 30% of tickets are now resolved through self-service, boosting efficiency across the organization.
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PharmEasy used Freshdesk to handle a 200% surge in support volumes during the pandemic. The company unified all customer service... channels into one omnichannel platform. PharmEasy deployed self-service tools, achieving 45% ticket deflection. Support cost-per-order dropped by 50%. Resolution time improved by 75%, from 48 hours to 12 hours. Internal teams now collaborate faster using Freshconnect.
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NBS uses Freshdesk for customer support and Freshchat with chatbots. They achieved a high CSAT level after adopting these tools.... Gamification helped improve productivity in their business. The case highlights the impact of AI-powered support and chat solutions. NBS saw measurable gains in customer satisfaction and team performance.
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Freshchat helped MakeMyTrip boost agent efficiency by 3x. The company needed to offer more personal service and handle high chat... volumes. Freshchat's API and mobile integration let agents manage over 1,000 chats daily. Agents now use canned responses and see customer data in real time. This led to faster support and higher conversions for complex travel bookings.
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Hazen and Sawyer uses Freshservice to manage service requests. The intuitive interface helps their team work faster. They rely on... the knowledge base to solve problems quickly. Service request management has improved. The team finds the platform easy to use.
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Hazen and Sawyer uses Freshservice by Freshworks to manage their environmental services operations. The team benefits from an intuitive interface... and robust reporting features. Freshservice helps Hazen and Sawyer streamline their workflows. The solution is easy to use and supports rapid impact. Hazen and Sawyer refreshed their IT service management with Freshworks.
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Vanquis, a UK specialist bank, has chosen Freshworks' Freshservice platform to modernize its service management as part of its Gateway transformation program. Freshservice will simplify... operations, improve colleague experience, and support Vanquis' digital-first strategy by providing a unified platform for service management, asset visibility, and workflow automation.
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Vanquis, a UK specialist bank, has selected Freshworks' AI-powered Freshservice platform to enhance its service management as part of its digital transformation efforts.

Databricks has adopted Freshworks' Freshservice ITSM platform to streamline IT service management and enhance employee support across departments like HR and legal. The integration of... Freshworks' Model Context Protocol (MCP) has enabled automation and improved ticket analytics, leading to a 28% ticket deflection rate and a 96% customer satisfaction score. This strategic move consolidates multiple platforms into a unified system, enhancing efficiency and scalability.
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Ryan Specialty, a specialty insurance firm, adopted Freshworks' Freshservice and Freshdesk to enhance customer support and IT change management. This adoption led... to a 20% increase in CSAT scores and improved first-contact resolution rates to 75%. The integration of Freshworks' solutions streamlined ticket management and enhanced service efficiency for Ryan Specialty.
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Vanquis, a UK-based specialist bank, has adopted Freshworks' AI-powered Freshservice to enhance its digital transformation. This integration aims to streamline... service operations, improve incident resolution, and automate workflows. Freshservice's AI capabilities will support Vanquis in achieving operational efficiency and scalability as part of its Gateway programme.
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Vanquis, a UK specialist bank, has selected Freshworks' Freshservice platform to enhance its service management as part of its Gateway transformation initiative. Freshservice will streamline... Vanquis' service operations, improve workflow automation, and reduce legacy system complexity. The platform's AI capabilities will aid in automating tasks and improving service delivery efficiency.
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Vanquis Bank has selected Freshworks' Freshservice platform to enhance its digital transformation efforts. The AI-powered service operations platform will streamline... Vanquis' service management and workflow processes, improving operational efficiency and employee experiences. This adoption is part of Vanquis' Gateway programme, aimed at modernizing its technology infrastructure and creating a scalable, digital-first organization.
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Freshworks secured a contract with Vanquis, a UK specialist bank, to implement Freshservice for AI-driven service management. This move supports... Vanquis' technology overhaul aimed at streamlining operations and enhancing user experiences. The deal highlights Freshworks' expanding footprint in the financial sector, leveraging its AI capabilities as a key differentiator.
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Vanquis Banking Group has chosen Freshworks to enhance its internal service management as part of its "Gateway" transformation program. Freshworks' software will... streamline IT and employee support systems, automate routine requests, and consolidate workflows, aiding the bank's efforts to modernize its technology and improve efficiency.
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Vanquis, a leading UK specialist bank, has selected Freshworks' Freshservice platform to modernize its service management as part of its Gateway transformation initiative. Freshservice will streamline... service delivery, automate workflows, and enhance operational efficiency with AI-powered capabilities. This adoption supports Vanquis' goal of becoming a more agile, digital-first organization.
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Freshworks CEO Dennis Woodside discusses the company's strategic shift towards AI integration in product development and pricing models. Freshworks has rebuilt... its product development process around AI, enabling faster software delivery and offering consumption-based pricing alongside traditional seat licenses. The company serves 75,000 customers, including Asian Paints and Tata, by enhancing IT and customer support through AI-driven solutions.
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