Smiddle Overview
This is a summary of the comprehensive capabilities and benefits of Smiddle based on over 634 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Smiddle, CloudTalk, 8x8 Business Phone, Toky, 3CX Phone System, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Smiddle is right for your needs? Our Cuspera AI engine can evaluate how Smiddle fits your specific business needs, industry, and context. Get your personalized assessment report today.
Smiddle supports business activities such as:
- Helpdesk Management
- Contact List Management
- Collaboration
- Call Recording
- Campaign Management
Smiddle can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls Offline Point Of Sale etc. for these needs. As a solution, Smiddle's capabilities include Recording, Bot, and Personalization.
Smiddle Banking Vertical is its biggest customer base.
Reviews
"...One of the problems encountered by the agents of call centers is switching between CRM-system and Cisco interface during conversations with clients...." Smiddle CRM Connector for Siebel CRM Siebel integration software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Smiddle solved their Contact Center Software needs. Cuspera uses 634 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Smiddle.
Use Cases
Peers recommend Helpdesk Management , Contact List Management , Collaboration , as the business use cases that they have been most satisfied while using Smiddle.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.40/5 ★ |
"...One of the problems encountered by the agents of call centers is switching between CRM-system and Cisco interface during conversations with clients...." Smiddle CRM Connector for Siebel CRM Siebel integration software |
| Contact List Management with Phone Calls, Offline and Point Of Sale |
4.86/5 ★ |
"...Modern sofwtare solution for recording and storing calls in the contact center...." Peer review |
| contacts history |
4.31/5 ★ |
"...In addition, the solution allows you to transfer files, check them with an antivirus, save the chat history with every client and call it at the agent s command, communicate using video, use a mobile application...." Omnichannel omni channel communication solutions for contact center |
| Collaboration with Offline, Video, Events and Trade Shows |
4.80/5 ★ |
"...We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other...." Peer review from Smiddle |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.40/5 ★ |
"...One of the problems encountered by the agents of call centers is switching between CRM-system and Cisco interface during conversations with clients...." Smiddle CRM Connector for Siebel CRM Siebel integration software |
|
| Contact List Management with Phone Calls, Offline and Point Of Sale |
4.86/5 ★ |
"...Modern sofwtare solution for recording and storing calls in the contact center...." Peer review |
|
| contacts history |
4.86/5 ★ |
| Collaboration with Offline, Video, Events and Trade Shows |
4.80/5 ★ |
"...We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other...." Peer review from Smiddle |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 634 insights from peers and experts to help you assess how these Smiddle use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Smiddle
What is Smiddle used for?
What are the top features of Smiddle?
What are Smiddle alternatives?
Where is Smiddle located?
Popular Business Setting
for Smiddle
Top Industries
- Banking
Popular in
- Mid Market
Peers used Smiddle to Enhance customer relationships and Acquire customers
Smiddle Alternatives
Peer and Expert Opinion on Features
for Smiddle
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (53) |
| bot | Read Reviews (24) |
| Personalization | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (53) |
| bot | Read Reviews (24) |
| Personalization | Read Reviews (16) |
IT and Other Capabilities
for Smiddle
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (70) |
| Data Import | Read Reviews (88) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (70) |
| Data Import | Read Reviews (88) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (64) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (64) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for Smiddle
Overall Risk Meter
Top Failure Risks for Smiddle
Vendor Profile Details
Company Name
Smiddle
Company Website
https://smiddle.com/en/HQ Location
Tallinn, Harju maakond
Employees
11-50
Social
Financials
NA
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