Smiddle Overview
Smiddle's contact center software provides essential tools for both simple and advanced customer service environments. Designed to support phone calling and agent operations, this software caters to diverse contact center needs. It enables efficient management of customer interactions, ensuring seamless communication between agents and clients. Smiddle's solutions are particularly beneficial for organizations seeking cost-effective options without compromising on functionality. The software's capabilities are suitable for businesses aiming to enhance their customer service operations through reliable and scalable technology.
Use Cases
Customers recommend Helpdesk Management, Contact List Management, Collaboration, as the business use cases that they have been most satisfied with while using Smiddle.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Smiddle.
Smiddle Use-Cases and Business Priorities: Customer Satisfaction Data
Smiddle works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.
Smiddle's features include Recording, Bot, and Personalization. and Smiddle support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Smiddle analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Modern sofwtare solution for recording and storing calls in the contact center...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Finesse Connector Selling of software for call management in call centers Request..." 1C Finesse Connector call management software module for call centers
"...Do not lose contact with the client!..." allback software Smiddle Smart Callback
"...Full real-time communication at any distance is possible with Smiddle Video Conference Extender! ..." Video call center solution Video Conference Extender
Smiddle, VICIdial, CloudTalk, VCC Live®, RingOver, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Smiddle offers cost-effective call center software solutions for customer service. Demos and price lists can be requested by contacting them.
Popular Business Setting
for Smiddle
Top Industries
- Banking
Popular in
- Mid Market
Smiddle is popular in Banking, and is widely used by Mid Market,
Smiddle Customer wins, Customer success stories, Case studies
How efficiently Does Smiddle manage your Helpdesk Management?
What solutions does Smiddle provide for Contact List Management?
How does Smiddle address your Collaboration Challenges?
How can Smiddle enhance your Call Recording process?
How can Smiddle enhance your Campaign Management process?
11 buyers and buying teams have used Cuspera to assess how well Smiddle solved their Contact Center Software needs. Cuspera uses 634 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions (FAQ)
What buyers ask before choosing Smiddle
What is Smiddle used for?
What are the top features of Smiddle?
What are Smiddle alternatives?
Where is Smiddle located?
Peers used Smiddle for helpdesk management and contact list management
Smiddle Competitors
Smiddle Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (36) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for Smiddle
Overall Risk Meter
Top Failure Risks for Smiddle
Smiddle LLC News
Sales of Smiddle v.1 software products to be discontinued
Smiddle will discontinue sales of its v.1 software products, including Smiddle Manager and Smiddle Recording, from January 1, 2022, and will end support for these versions by July 1, 2022. Customers are encouraged to upgrade to newer versions for continued support and updates.
Smiddle LLC Profile
Company Name
Smiddle LLC
Company Website
//smiddle.comHQ Location
Tallinn, Harju maakond
Employees
11-50
Social
Financials
NA
