Overview: XCALLY and Smiddle as Contact Center Software Category solutions.

XCALLY and Smiddle are both Contact Center Software solutions, each catering to different user needs. XCALLY excels in multi-channel engagement, supported by strong support options, making it ideal for larger enterprises in tech-related industries. Smiddle focuses on enhancing customer relationships with robust helpdesk and sales management features, thus fitting well with enterprises in the banking sector. Understanding the specifics of operational needs can guide businesses in choosing the right tool.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Smiddle: Smiddle offers cost-effective call center software solutions for customer service. Demos and price lists can be requested by contacting them.

XCALLY and Smiddle: Best activities based on customer satisfaction

Activities: XCALLY vs Smiddle

Discover and compare top business activities, Q&A, and peer reviews for XCALLY vs Smiddle to help find the right fit for your needs.

XCALLY Smiddle

touchpoint management
channel management
engagement management
sales call management
contact list management
collaboration
call recording
campaign management

Key Capabilities Supported

XCALLY emphasizes touchpoint management and channel management, supporting diverse communication methods. read more →

Smiddle supports sales call management and helpdesk functions, enhancing customer interactions significantly. read more →

Business Goals

XCALLY aims to improve efficiency for its users, aligning with fast-paced operational needs in large enterprises. read more →

Smiddle is focused on enhancing customer relationships and acquiring new customers, aligning with growth-oriented strategies. read more →

Core Features

XCALLY's standout features include integration capabilities and custom reports, useful for detailed analytics and data handling. read more →

Smiddle offers data import and export features, supporting seamless data management tasks across systems. read more →

Vendor Support

XCALLY offers extensive 24/7 support, including chat and phone, suited for large-scale operations. read more →

Smiddle provides essential 24/7 support, but with a focus on more tailored customer service experiences. read more →

Segments and Industries

XCALLY predominantly serves large enterprise and IT-related sectors, showcasing its adaptability in complex environments. read more →

Smiddle is focused on enterprise customers, particularly in the banking industry, reflecting its specialized user base. read more →

Operational Alignment

Operationally, XCALLY fits well into the workflows of large-scale enterprises, especially in tech sectors. read more →

Smiddle aligns with business processes requiring robust customer management and is suitable for banking enterprises. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Information Technology And Services (41.0%)
Telecommunications (35.0%)
Computer Software (8.0%)

Banking (100.0%)

Popular in Segments

SMB and MidMarket (85.0%)
Enterprise (15.0%)

SMB and MidMarket (100.0%)
Enterprise (0.0%)

Most deployed common Use Cases for XCALLY and Smiddle

What Are the key features of XCALLY and Smiddle for Helpdesk Management?

Xcally is a complete call center software solution that manages inbound, outbound, and blended calls. It focuses on maximizing agent talk time and automating tasks. Smiddle, on the other hand, offers a range of software solutions for call centers, including call routing, voice bots, and IVR systems. Smiddle's focus is on improving efficiency and client service by automating tasks and reducing workload for call center agents.

"...The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams..." Peer review by Aleksejs G., Technical Support Engineer, Telecommunications

"...Software for outgoing number change: Smiddle Smart SIP Proxy Selling of the software for changing phone numbers in call centers Request a demo!..." Change phone number software for substitution of outgoing numbers

How can XCALLY and Smiddle optimize your Contact List Management Workflow?

Xcally and Smiddle both offer contact management features. Xcally focuses on managing contacts for customer service interactions across various channels, including voice, email, SMS, chat, and social media. Smiddle focuses on storing and organizing customer information for personalized communication and managing call recordings. Xcally provides a unified platform for multiple departments within large companies, while Smiddle's contact manager is geared towards individual managers.

"...Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer...." Peer review from Xenialab

"...Software tool for quality assurance of calls in a call center: Smiddle Quality of Service Selling of quality monitoring and management software for contact centers systems..." Call center quality monitoring software quality management software

XCALLY in Action: Unique Use Cases

How does XCALLY address your Touchpoint Management Challenges?

What makes XCALLY ideal for Engagement Management?

Smiddle in Action: Unique Use Cases

How does Smiddle address your Collaboration Challenges?

How can Smiddle optimize your Campaign Management Workflow?

News

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source

Latest Smiddle news

Sales of Smiddle v.1 software products to be discontinued

Smiddle will discontinue sales of its v.1 software products, including Smiddle Manager and Smiddle Recording, from January 1, 2022, and will end support for these versions by July 1, 2022. Customers are encouraged to upgrade to newer versions for continued support and updates.

31/01/2026 - source