XCALLY vs. Smiddle: Comparing Best Contact Center Software Solutions 2026

Overview: XCALLY and Smiddle as Contact Center Software Category solutions.

XCALLY and Smiddle are both Contact Center Software solutions, each catering to different user needs. XCALLY excels in multi-channel engagement, supported by strong support options, making it ideal for larger enterprises in tech-related industries. Smiddle focuses on enhancing customer relationships with robust helpdesk and sales management features, thus fitting well with enterprises in the banking sector. Understanding the specifics of operational needs can guide businesses in choosing the right tool.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Smiddle: Smiddle offers cost-effective call center software solutions for customer service. Demos and price lists can be requested by contacting them.

XCALLY Smiddle
Key Capabilities Supported XCALLY emphasizes touchpoint management and channel management, supporting diverse communication methods. → Smiddle supports sales call management and helpdesk functions, enhancing customer interactions significantly. →
Business Goals XCALLY aims to improve efficiency for its users, aligning with fast-paced operational needs in large enterprises. → Smiddle is focused on enhancing customer relationships and acquiring new customers, aligning with growth-oriented strategies. →
Core Features XCALLY's standout features include integration capabilities and custom reports, useful for detailed analytics and data handling. → Smiddle offers data import and export features, supporting seamless data management tasks across systems. →
Vendor Support XCALLY offers extensive 24/7 support, including chat and phone, suited for large-scale operations. → Smiddle provides essential 24/7 support, but with a focus on more tailored customer service experiences. →
Segments and Industries XCALLY predominantly serves large enterprise and IT-related sectors, showcasing its adaptability in complex environments. → Smiddle is focused on enterprise customers, particularly in the banking industry, reflecting its specialized user base. →
Operational Alignment Operationally, XCALLY fits well into the workflows of large-scale enterprises, especially in tech sectors. → Smiddle aligns with business processes requiring robust customer management and is suitable for banking enterprises. →
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Applying your context and needs changes the comparison

XCALLY and Smiddle: Best activities based on customer satisfaction

Most deployed common Activities for XCALLY and Smiddle

How does XCALLY and Smiddle facilitate Helpdesk Management?
Xcally is a complete call center software solution that manages inbound, outbound, and blended calls. It focuses on maximizing agent talk time and automating tasks. Smiddle, on the other hand, offers a range of software solutions for call centers, including call routing, voice bots, and IVR systems. Smiddle's focus is on improving efficiency and client service by automating tasks and reducing workload for call center agents.
"...So when it comes to a very mature and honest call center software I always recommend my customers xCALLY...." Peer review by Miguel Licero, Telecommunications
"...Increased productivity for company and call center employees...." Smiddle Voice Id
How efficiently Does XCALLY and Smiddle manage your Contact List Management?
Xcally and Smiddle both offer contact management features. Xcally focuses on managing contacts for customer service interactions across various channels, including voice, email, SMS, chat, and social media. Smiddle focuses on storing and organizing customer information for personalized communication and managing call recordings. Xcally provides a unified platform for multiple departments within large companies, while Smiddle's contact manager is geared towards individual managers.
"...Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting...." Peer review
"...Do not lose contact with the client!..." allback software Smiddle Smart Callback

XCALLY in Action: Unique Activities

How does XCALLY facilitate Touchpoint Management?
The platform provides a comprehensive solution for managing multiple communication channels. It allows agents to handle various interactions, such as voice, chat, and email, from a single dashboard. This feature enhances agent productivity and streamlines customer service.
"...It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely...." Peer review by John Chua, Information Technology and Services
What solutions does XCALLY provide for Engagement Management?
XCALLY enables businesses to engage customers through multiple channels. This platform allows businesses to manage customer interactions across various channels, including phone, web chat, email, SMS, fax, and social media. Agents can manage these interactions and customer information from a single interface, streamlining customer engagement.
"...When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team...." Peer review by Michele F., Co-Founder and Chief Executive Officer, Financial Services

Smiddle in Action: Unique Activities

How can Smiddle optimize your Collaboration Workflow?
Smiddle Video Conference Extender facilitates real-time communication and collaboration between individuals, regardless of their location. nThis software enables the scheduling and management of video conferences, allowing for the organization of meetings and the recording of discussions.nParticipants can access the recorded content to review and analyze the information presented during the video conferences.
"...We have created a wide range of products for Contact Centers, which allow to achieve much higher effect from your customer collaboration solution like Smiddle Recording, Quality of Service, Campaign Manager, Agent Scripting, Smart Callback, Messenger Connector, Screen Capturing, CRM Connector and other...." Peer review from Smiddle
What benefits does Smiddle offer for Campaign Management?
Smiddle Campaign Manager helps businesses run effective outbound call center campaigns. It offers tools for planning, managing, and analyzing campaigns. This software helps to maximize the return on investment for outgoing campaigns.
"...We offer products for providing additional service to Cisco software: Recording, Quality of Service, Campaign Manager, Messenger Connector, Agent Scripting...." Peer review from Smiddle

IT and Other Capabilities

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  • Medium
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Business Setting

XCALLY Smiddle
Peer score 4.8 4.2
Peer insights 721 634
Top industries
Information Technology And Services 41.0%
Telecommunications 35.0%
Computer Software 8.0%
Banking 100.0%
SMB and Mid-Market 85.0% 100.0%
Enterprise 15.0% 0.0%
Pricing XCALLY

News

Latest XCALLY news

Integration between Salesforce and XCALLY: how it improves the customer experience

XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.

24/02/2026 - source

Latest Smiddle news

Sales of Smiddle v.1 software products to be discontinued

Smiddle will discontinue sales of its v.1 software products, including Smiddle Manager and Smiddle Recording, from January 1, 2022, and will end support for these versions by July 1, 2022. Customers are encouraged to upgrade to newer versions for continued support and updates.

31/01/2026 - source