NICE Customer Journey Analytics Overview
This is a summary of the comprehensive capabilities and benefits of NICE Customer Journey Analytics based on over 1011 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
NICE Customer Journey Analytics, TASKE Contact, CallFinder, Calabrio ONE, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if NICE Customer Journey Analytics is right for your needs? Our Cuspera AI engine can evaluate how NICE Customer Journey Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
NICE Customer Journey Analytics supports business activities such as:
- Coaching
- Call Recording
- Helpdesk Management
- Engagement Management
- Measuring Customer Satisfaction
NICE Customer Journey Analytics can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, Improve Internal Communications, Improve Consistency, Acquire Customers, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, NICE Customer Journey Analytics's capabilities include Personalization, Recording, Predictive Analytics, etc.
NICE Customer Journey Analytics Insurance Vertical is its biggest customer base.
Reviews
"...It is well suited for obtaining call data and providing coaching feedback...." Peer review by Rossia C Jones, Senior Trainer, UHG
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well NICE Customer Journey Analytics solved their Contact Center Software needs. Cuspera uses 1011 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using NICE Customer Journey Analytics.
Use Cases
Peers recommend Coaching , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using NICE Customer Journey Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Coaching with Phone Calls |
4.93/5 ★ |
"...It is well suited for obtaining call data and providing coaching feedback...." Peer review by Rossia C Jones, Senior Trainer, UHG |
| Call Recording with Phone Calls |
4.51/5 ★ |
"...Make sure proper info-structure is there to support call recordings...." Peer review by Rafal Borkowski, Analyst/Project Manager, Allstate Financial Services, LLC |
| Helpdesk Management with Phone Calls |
4.78/5 ★ |
"...Most of the value provided by Mattersight revolves around call center technology...." Peer review by Jeremy Hartranft, Report Data Analyst, DeVry Education Group |
| PEER EXPERIENCES | |
|---|---|
| Coaching with Phone Calls |
4.93/5 ★ |
"...It is well suited for obtaining call data and providing coaching feedback...." Peer review by Rossia C Jones, Senior Trainer, UHG |
|
| Call Recording with Phone Calls |
4.51/5 ★ |
"...Make sure proper info-structure is there to support call recordings...." Peer review by Rafal Borkowski, Analyst/Project Manager, Allstate Financial Services, LLC |
|
| Helpdesk Management with Phone Calls |
4.78/5 ★ |
"...Most of the value provided by Mattersight revolves around call center technology...." Peer review by Jeremy Hartranft, Report Data Analyst, DeVry Education Group |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1011 insights from peers and experts to help you assess how these NICE Customer Journey Analytics use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for NICE Customer Journey Analytics
What is NICE Customer Journey Analytics?
What is NICE Customer Journey Analytics used for?
What are the top features of NICE Customer Journey Analytics?
Who uses NICE Customer Journey Analytics?
What are NICE Customer Journey Analytics alternatives?
Where is NICE Customer Journey Analytics located?
Popular Business Setting
for NICE Customer Journey Analytics
Top Industries
- Insurance
- Financial Services
- Hospital & Health Care
Popular in
- Large Enterprise
- Enterprise
Peers used NICE Customer Journey Analytics to Enhance customer relationships and Improve efficiency
NICE Customer Journey Analytics Alternatives
Peer and Expert Opinion on Features
for NICE Customer Journey Analytics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (84) |
| Recording | Read Reviews (66) |
| Predictive analytics | Read Reviews (8) |
| Capture screen | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (84) |
| Recording | Read Reviews (66) |
| Predictive analytics | Read Reviews (8) |
| Capture screen | Read Reviews (6) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for NICE Customer Journey Analytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (83) |
| Data Import | Read Reviews (117) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (83) |
| Data Import | Read Reviews (117) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (88) |
| Chat Support | Read Reviews (14) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (29) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (88) |
| Chat Support | Read Reviews (14) |
| Email Support | Read Reviews (13) |
| Phone Support | Read Reviews (29) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (161) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (161) |
Software Failure Risk Guidance
?for NICE Customer Journey Analytics
Overall Risk Meter
Top Failure Risks for NICE Customer Journey Analytics
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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