Opus Contact Center Overview
Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.
Use Cases
Customers recommend Communication Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using Opus Contact Center.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Opus Contact Center.
Opus Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Opus Contact Center works with different mediums / channels such as Phone Calls. Mobile. E-Mail etc.
Opus Contact Center's features include Recording, Personalization, and Bot. and Opus Contact Center support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Opus Contact Center analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...Call us on 0800 316 7566 or send an email and we ll get back to you as soon as possible. ..." Relocation Office Communications
"...Call recording for fixed and mobile phone calls...." Compliance Solutions for GDPR MIFID II PCI Compliance and more
"...Workers need to easily collaborate with one another and have reliable access to business critical data and applications. ..." Home working solutions
Opus Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Opus Contact Center Customer wins, Customer success stories, Case studies
Why is Opus Contact Center the best choice for Communication Management?
What benefits does Opus Contact Center offer for Call Recording?
What benefits does Opus Contact Center offer for Collaboration?
What makes Opus Contact Center ideal for Engagement Management?
What benefits does Opus Contact Center offer for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Opus Contact Center solved their Contact Center Software needs. Cuspera uses 601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Opus Contact Centre Solutions
Frequently Asked Questions(FAQ)
for Opus Contact Center
What is Opus Contact Center used for?
What are the top features of Opus Contact Center?
What are Opus Contact Center alternatives?
Where is Opus Contact Center located?
Peers used Opus Contact Center for communication management and call recording
Opus Contact Center Competitors
Opus Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (18) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (18) |
Software Failure Risk Guidance
?for Opus Contact Center
Overall Risk Meter
Top Failure Risks for Opus Contact Center
Opus Business Systems Ltd News
Repairify, Opus IVS complete merger
Repairify and Opus IVS have completed their merger, combining their automotive diagnostics businesses. This merger integrates Repairify's asTech and BlueDriver brands with Opus IVS, enhancing support for repair shops and advancing automotive diagnostics technology. The combined entity aims to innovate and deliver improved solutions for the automotive repair industry.
Repairify and Opus IVS Complete Combination Under One Diagnostics Business
Repairify and Opus IVS have completed the merger of their diagnostics businesses, uniting asTech, BlueDriver, and Opus IVS under a single structure. This consolidation aims to enhance diagnostic and calibration support for collision repairers, with Opus IVS CEO Brian Herron leading the combined entity. The merger is expected to drive innovation in automotive diagnostics and repair technologies.
Empathy at Scale: How AI Is Improving Contact Centres | Opus Technology
Opus Technology explores how AI enhances empathy in contact centers, emphasizing real-time sentiment analysis and emotionally intelligent automation. AI tools help agents adapt responses, reduce escalations, and improve customer satisfaction. The strategy involves mapping emotional touchpoints, piloting sentiment AI, empowering agents, ensuring transparency, and embedding empathy into KPIs to create an emotionally intelligent customer experience.
Opus Business Systems Ltd Profile
Company Name
Opus Business Systems Ltd
Company Website
https://www.opustech.co.uk/HQ Location
London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB
Employees
51-200
Social
Financials
NA
