Opus Contact Center Overview

Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.

Use Cases

Customers recommend Communication Management, Call Recording, Collaboration, as the business use cases that they have been most satisfied with while using Opus Contact Center.

Other use cases:

  • Engagement Management
  • Customer Feedback Management
  • Social Media Analytics
  • Call Analytics
  • Motivation Management
  • Contract Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Opus Contact Center.

Other priorities:

  • Enhance Customer Relationships
  • Improve Stakeholder Relations
  • Manage Risk
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Opus Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Opus Contact Center works with different mediums / channels such as Phone Calls. Mobile. E-Mail etc.

Opus Contact Center's features include Recording, Personalization, and Bot. and Opus Contact Center support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Opus Contact Center analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...All of our solutions provide an array of management reporting information that monitors call activity, customer handling and collects trend data...." Contact Centre Solutions, Omnichannel, Multi-media, Cloud-Based
"...Call recording for fixed and mobile phone calls...." Compliance Solutions for GDPR MIFID II PCI Compliance and more
"...Real-time unified communication tools such as instant messaging, presence information, video conferencing, call control and speech recognition are integrated with voicemail, email and SMS...." Customer Support

Opus Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Opus Contact Center Customer wins, Customer success stories, Case studies

What solutions does Opus Contact Center provide for Communication Management?

How does Opus Contact Center address your Call Recording Challenges?

What solutions does Opus Contact Center provide for Collaboration?

What solutions does Opus Contact Center provide for Engagement Management?

What benefits does Opus Contact Center offer for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Opus Contact Center solved their Contact Center Software needs. Cuspera uses 601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

TrendAI - Cybersecurity - Large

TrendAI adopts Claude Opus 5 to advance vulnerability prioritisation and virtual patching

TrendAI has adopted Claude Opus 5 from Anthropic to enhance its vulnerability prioritisation and virtual patching capabilities. This adoption allows TrendAI to convert vulnerability intelligence into... immediate protection, prioritising exploitable vulnerabilities and providing proactive protection before software patches are available. The integration supports TrendAI Vision Oneâ„¢, improving detection, forensic insights, and risk mitigation across hybrid environments.

Read on →
 

UK’s largest vein specialist - Hospital & Health Care - Medium

UK

Opus Tech used AI assist features to help the UK’s largest vein specialist. They reduced call wrap-up times in the contact centre. Customer satisfaction scores increased by 30%. The solution focused ...on improving agent performance and customer experience. The project used contact centre technology and analytics tools. The result was faster service and happier customers.

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Westminster Wealth Management - Financial Services - Small

London, UK

Opus Tech modernised Westminster Wealth Management’s IT with a secure, scalable cloud solution. The new system reduced monthly costs by £3,000. Productivity increased by 15%. The solution improved ef...ficiency and compliance. FCA-compliant tools helped streamline operations. Westminster Wealth Management now benefits from a modern, cost-effective IT setup.

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Veincentre - Hospital & Health Care - Medium

UK

Opus Tech deployed an AI-powered, Salesforce-integrated contact centre for Veincentre. The solution cut call wrap-up time by 10 minutes. Customer satisfaction scores rose by 30%. Agent attrition drop...ped from 40% to 15%. The new system is scalable and supports omnichannel communication.

Read more →
 

UK Plumbing Supplies - Retail - Medium

UK

Opus Tech helped UK Plumbing Supplies increase revenue by over £200k. The solution used multi-site unified communications and a callback feature. Centralised telephony reduced overall spend and impro...ved billing transparency. UK Plumbing Supplies maximised sales opportunities and improved customer experience. The project focused on connecting multiple locations and streamlining communications.

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Schroders Personal Wealth - Financial Services - Large

London, UK

Opus Tech helped Schroders Personal Wealth cut operating costs by over 50%. They unified mobile and voice recording into one platform. Automated reporting saved one day per month in manual admin. Mob...ile recording costs dropped from £35 to £7.50 per user. The new system improved efficiency and reduced expenses.

Read more →

Opus Contact Centre Solutions

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Opus Contact Center

What is Opus Contact Center used for?

Opus Contact Center is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Communication Management, Call Recording and Collaboration .

What are the top features of Opus Contact Center?

Recording, Personalization and bot are some of the top features of Opus Contact Center.

What are Opus Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Opus Contact Center.

Where is Opus Contact Center located?

Opus Contact Center is headquartered at London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB.
lightning

Peers used Opus Contact Center for communication management and call recording

Opus Contact Center Competitors

Opus Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (5)
Custom Reports

4.30/5 ★

Read Reviews (41)
Analytics

4.13/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (5)
Custom Reports

4.30/5 ★

Read Reviews (41)
Analytics

4.13/5 ★

Read Reviews (18)

Software Failure Risk Guidance

?

for Opus Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Opus Contact Center

Opus Business Systems Ltd News

Product

New Tracer Open-Source App Combines Opus 5 and Codex Workflows

Tracer, an open-source app, integrates AI models like Opus 5 and Codex to streamline workflows. It assigns specific roles to each model, enhancing efficiency and accuracy in complex projects. Tracer's features include cross-platform compatibility and project-sharing tools, making it a versatile solution for AI-driven tasks.

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M&A

Repairify, Opus IVS complete merger

Repairify and Opus IVS have completed their merger, combining their automotive diagnostics businesses. This merger integrates Repairify's asTech and BlueDriver brands with Opus IVS, enhancing support for repair shops and advancing automotive diagnostics technology. The combined entity aims to innovate and deliver improved solutions for the automotive repair industry.

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M&A

Repairify and Opus IVS Complete Combination Under One Diagnostics Business

Repairify and Opus IVS have completed the merger of their diagnostics businesses, uniting asTech, BlueDriver, and Opus IVS under a single structure. This consolidation aims to enhance diagnostic and calibration support for collision repairers, with Opus IVS CEO Brian Herron leading the combined entity. The merger is expected to drive innovation in automotive diagnostics and repair technologies.

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Product

Empathy at Scale: How AI Is Improving Contact Centres | Opus Technology

Opus Technology explores how AI enhances empathy in contact centers, emphasizing real-time sentiment analysis and emotionally intelligent automation. AI tools help agents adapt responses, reduce escalations, and improve customer satisfaction. The strategy involves mapping emotional touchpoints, piloting sentiment AI, empowering agents, ensuring transparency, and embedding empathy into KPIs to create an emotionally intelligent customer experience.

Read more →

Opus Business Systems Ltd Profile

Company Name

Opus Business Systems Ltd

Company Website

https://www.opustech.co.uk/

HQ Location

London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB

Employees

51-200

Social

Linkedin Twitter

Financials

NA