Opus Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of Opus Contact Center based on over 601 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Opus Contact Center, Smart PBX, 8x8 Business Phone, Dialpad Ai Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Opus Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Opus Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Opus Contact Center supports business activities such as:
- Communication Management
- Call Recording
- Collaboration
- Engagement Management
- Customer Feedback Management
Opus Contact Center can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Improve Stakeholder Relations, Manage Risk, etc. It can help manage these activities if you use Phone Calls Mobile E-Mail etc. for these needs. As a solution, Opus Contact Center's capabilities include Recording, Personalization, and Bot.
Reviews
"...Call us on 0800 316 7566 or send an email and we ll get back to you as soon as possible. ..." Mobile working solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Opus Contact Center solved their Contact Center Software needs. Cuspera uses 601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using Opus Contact Center.
Use Cases
Peers recommend Communication Management , Call Recording , Collaboration , as the business use cases that they have been most satisfied while using Opus Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with Phone Calls and E-Mail |
4.55/5 ★ |
"...Call us on 0800 316 7566 or send an email and we ll get back to you as soon as possible. ..." Mobile working solutions |
| sending & publishing communications |
4.53/5 ★ |
"...To receive free and confidential advice from a specialist consultant call us on 0800 316 7566 or send an email and we ll get back to you as soon as possible. ..." Billing Analysys Opus |
| tracking & monitoring communications |
3.85/5 ★ |
"...All of our solutions provide an array of management reporting information that monitors call activity, customer handling and collects trend data...." Contact Centre Solutions, Omnichannel, Multi-media, Cloud-Based |
| Call Recording with Phone Calls and Mobile |
4.54/5 ★ |
"...We are Platinum partners with Mitel, Gamma and 8 8, a Silver Microsoft Cloud Solutions Partner and have established relationships with Redbox , Calabrio , Talkative , Noetica , Semafone and PCI Pal to deliver proven call recording, workforce management, chatbots, co-browsing and credit card payment compliance...." Contact Centre Solutions, Omnichannel, Multi-media, Cloud-Based |
| Collaboration with Phone Calls |
4.55/5 ★ |
"...Our Unified Communication solutions include SIP Trunking, Hosted or Cloud Telephony, Collaboration and Omni-Channel Contact Centres as a Service...." Digital Transformation Provider |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with Phone Calls and E-Mail |
4.55/5 ★ |
"...Call us on 0800 316 7566 or send an email and we ll get back to you as soon as possible. ..." Mobile working solutions |
|
| sending & publishing communications |
4.55/5 ★ |
| tracking & monitoring communications |
4.55/5 ★ |
| Call Recording with Phone Calls and Mobile |
4.54/5 ★ |
"...We are Platinum partners with Mitel, Gamma and 8 8, a Silver Microsoft Cloud Solutions Partner and have established relationships with Redbox , Calabrio , Talkative , Noetica , Semafone and PCI Pal to deliver proven call recording, workforce management, chatbots, co-browsing and credit card payment compliance...." Contact Centre Solutions, Omnichannel, Multi-media, Cloud-Based |
|
| Collaboration with Phone Calls |
4.55/5 ★ |
"...Our Unified Communication solutions include SIP Trunking, Hosted or Cloud Telephony, Collaboration and Omni-Channel Contact Centres as a Service...." Digital Transformation Provider |
|
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 601 insights from peers and experts to help you assess how these Opus Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Opus Contact Center
What is Opus Contact Center used for?
What are the top features of Opus Contact Center?
What are Opus Contact Center alternatives?
Where is Opus Contact Center located?
Peers used Opus Contact Center to Improve internal communications and Acquire customers
Opus Contact Center Alternatives
Peer and Expert Opinion on Features
for Opus Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (24) |
| Personalization | Read Reviews (21) |
| bot | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (24) |
| Personalization | Read Reviews (21) |
| bot | Read Reviews (6) |
IT and Other Capabilities
for Opus Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (36) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (36) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (61) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (26) |
| 24/7 Support | Read Reviews (61) |
| Email Support | Read Reviews (5) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Custom Reports | Read Reviews (41) |
| Analytics | Read Reviews (18) |
Software Failure Risk Guidance
?for Opus Contact Center
Overall Risk Meter
Top Failure Risks for Opus Contact Center
Vendor Profile Details
Company Name
Opus
Company Website
https://www.opustech.co.uk/HQ Location
London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB
Employees
51-200
Social
Financials
NA
Get a personalised risk report for Opus Contact Center
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Opus Contact Center may get in touch with you regarding your request.
Request Custom Quote
Opus will get in touch with you regarding your request.