Product and Vendor News

Opus Contact Center Product Overview

Opus-contact-center solutions are delivered by Opus Tech, specialists in omni-channel contact centers. Platinum partnerships exist with Mitel, Cirrus, and Five 9.

How satisfied the customers are with Opus Contact Center use-cases

Opus Contact Center Customer Insights, Testimonials and Case Studies

How can Opus Contact Center optimize your Communication Management Workflow?

What Are the key features of Opus Contact Center for Call Recording?

Why is Opus Contact Center the best choice for Collaboration?

How efficiently Does Opus Contact Center manage your Engagement Management?

Why is Opus Contact Center the best choice for Customer Feedback Management?

What is Opus Contact Center used for?

Opus Contact Center is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Communication Management, Call Recording and Collaboration .

What are the top features of Opus Contact Center?

Recording, Personalization and bot are some of the top features of Opus Contact Center.

What are Opus Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Opus Contact Center.

Where is Opus Contact Center located?

Opus Contact Center is headquartered at London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB.

11 buyers and buying teams have used Cuspera to assess how well Opus Contact Center solved their Contact Center Software needs. Cuspera uses 601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Opus Contact Centre Solutions

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Peers used Opus Contact Center for communication management and call recording

Opus Contact Center Competitors

Opus Contact Center Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (5)
Custom Reports

4.30/5 ★

Read Reviews (41)
Analytics

4.13/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.60/5 ★

Read Reviews (5)
Custom Reports

4.30/5 ★

Read Reviews (41)
Analytics

4.13/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for Opus Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Opus Contact Center

Opus Business Systems Ltd News

Product
 

Empathy at Scale: How AI Is Improving Contact Centres | Opus Technology

Opus Technology explores how AI enhances empathy in contact centers, emphasizing real-time sentiment analysis and emotionally intelligent automation. AI tools help agents adapt responses, reduce escalations, and improve customer satisfaction. The strategy involves mapping emotional touchpoints, piloting sentiment AI, empowering agents, ensuring transparency, and embedding empathy into KPIs to create an emotionally intelligent customer experience.

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Opus Business Systems Ltd Profile

Company Name

Opus Business Systems Ltd

Company Website

https://www.opustech.co.uk/

HQ Location

London Court,, 39 London Road,, Reigate, Surrey, RH2 9AQ, GB

Employees

51-200

Social

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Financials

NA