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Compare XCALLY vs Opus Contact Center

Failure Risk Guidance Security Report ?

Failure Risk for XCALLY low Failure Risk for Opus Contact Center medium
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Comparison Summary

For XCALLY vs Opus Contact Center comparison, Our AI algorithm looked at 1322 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using XCALLY and Opus Contact Center to solve their respective business needs.

Pros and cons of XCALLY and Opus Contact Center

XCALLY is more suited to businesses that require Touchpoint Management with Mobile and Channel Management with Mobile where as Opus Contact Center is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

logo XCALLY

Focus area

XCALLY is better than Opus Contact Center for

Software Failure Risk

  • low

logo Opus Contact Center

Focus area

Software Failure Risk

  • medium

About

XCALLY Omnichannel Contact Center Software - Asterisk ...

Contact Centre Solutions - opustech.co.uk

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

25

32

Total Goals
(we found evidences for)

1

7

Top Processes

Evidences indicate better relative satisfaction

touchpoint management

Read Reviews (81)

Read Reviews (0)

channel management

Read Reviews (75)

Read Reviews (0)

helpdesk management

Read Reviews (64)

Read Reviews (0)

engagement management

Read Reviews (18)

Read Reviews (11)

engaging and following up

Read Reviews (5)

Read Reviews (6)

contact list management

Read Reviews (17)

Read Reviews (1)

sales call management

Read Reviews (15)

Read Reviews (46)

call recording

Read Reviews (11)

Read Reviews (31)

communication management

Read Reviews (11)

Read Reviews (40)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (3)

sending & publishing communications

Read Reviews (3)

Read Reviews (32)

customer feedback management

Read Reviews (11)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (1)

social media management

Read Reviews (8)

Read Reviews (6)

social media analytics

Read Reviews (3)

Read Reviews (6)

training & onboarding

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

business development

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (1)

Read Reviews (2)

motivation management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve efficiency

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Manage risk

  • Scale best practices

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

  • phone calls

  • e-mail

  • mobile

  • omnichannel

  • offline

  • on premises

  • chat

  • video

  • events

  • trade shows

  • user generated content

  • blogs

  • text SMS

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting